質(zhì)量索賠信函示例

菲同一般助力卓越演示SampleofClaimforpoorquality

質(zhì)量索賠信函示例主講人張曉云學(xué)習(xí)內(nèi)容

目標(biāo)與技能索賠函書寫理解合同的有關(guān)質(zhì)量、數(shù)量異議提出的時(shí)間和依據(jù)、規(guī)定掌握索賠及回復(fù)信函的英文表述，能根據(jù)合同及貨物實(shí)際損壞情況及時(shí)書寫索賠函DefinitionofclaimClaimmeansthatonepartyoftheinternationaltradingbreachesthecontract,anddirectlyorindirectlycausesdamagetotheotherparty.Theinjuredpartyasksforcompensationfromtheresponsibleparty..什么是索賠？索賠是指國(guó)際貿(mào)易業(yè)務(wù)的一方違反合同的規(guī)定，直接或間接地給另一方造成損害，受損方向違約方提出損害賠償要求。Whatisaclaim?什么是索賠？/definition/claim.htmlChecklistofwritingamailforclaimingInthebeginningofyourletterindicatethepurposeoftheletter.Forexample,writethe“claimforXXXinthesubjectline.Givealltheconcerningfactsregardingtheclaim.Ifitisregardingsomedefectiveproduct,mentionthedateofpurchase,receiptnumber,productnumberetc.Indicatetheamountyouareclaimingfororreplacementplan.

Refertothedocumentsthatyouareenclosedinyourletter.Thisincludesinspectioncertificate,claimforms,repairestimates,warrantyrecordsorreceipts.5Maketheclaimletterveryspecific.Donotlettheaddresseeguessanything.Mentiontheamountyouwantandthepurposeofwish.Checklistofwritingamailforclaiming1信函的一開始就要指出你寫這個(gè)函電的目的。比如說，在主題欄目里面直接寫上：索賠xxx字樣。2列出索賠的事實(shí)。比如有關(guān)產(chǎn)品缺陷，要指出購(gòu)買的日期、收據(jù)號(hào)碼、產(chǎn)品號(hào)碼，等。

3列出你索賠的金額或者你希望的替換方案。

4將有關(guān)的文件附加上，比如：檢驗(yàn)證書索賠表、修理估價(jià)、保修記錄或收據(jù)。5索賠函的書寫非常專業(yè)。不要讓閱讀者猜測(cè)任何事情，最后提及你所索賠的金額和希望。郵件展示

發(fā)件人：Richard@.nz收件人：Printer@日

期：2015-3-0309:12:10主

題：Claimfor

badqualityofyourprinter附

件：Photos（提交的證據(jù)）DearManagerIwritetoyouandliketoinformyouthatwereceivedthegoodsyesterdayunderorderNo.920246,butfoundfortypcsofthemaremuchinferiortosample’squality.Whatwecandonowistoholdtheshipmentonconsignmentwaitingforyouradvice.Aswehavebeeninbusinessforsomanyyears,wemayeitheracceptthematareductionof30%orreturnthemtoyouwithfreightcollect.說明函電的原因和已經(jīng)發(fā)生的事件索賠字樣，目的明確提出處理意見郵件展示

WeshouldliketoremindthatspecialcaremustbetakeninyourfuturedeliveriesforprospectivecustomersareliabletomisjudgethequalityofyourgoodsalthoughIknowitmaybecausedbycarelessgoing-over.

（友好的提醒：表示希望再做生意）Waitingforyourearlyreply!Yoursfaithfullygoing-over---checking檢查，

prospectivecustomers潛在客戶，Potentialcustomersinferiorto不如、不及;次于，劣于，也可以說：notas,lessthan正文里面的yesterday就說明投訴函電的書寫時(shí)間非常及時(shí)郵件展示

敬啟者我給你寫這個(gè)郵件是通知你我們已經(jīng)收到訂單號(hào)碼920246項(xiàng)下的貨物，但是發(fā)現(xiàn)其中的40臺(tái)打印機(jī)質(zhì)量不如樣品。我們現(xiàn)在可以做的事情就是對(duì)這批貨物留置不動(dòng)等待你方的處理意見。因?yàn)槲覀冸p方已經(jīng)做生意多年，我們或許可以在你方降價(jià)