酒店英文道歉信-1

酒店英文道歉信酒店英文抱歉信1

Dearcustomer,

IamtheGMofthehotel.Iamsorrytohearyouarenotpleasedwithus.Firstletmethankyouforyourcomingtoourhotel.Youareafriendlyandpolitecustomer.Second,Iwouldliketomakeanapologytoyouforourbadservice.Afewdaysagoyouwenttoourhotel.Whenyougotthere,ourwaitersdidn'thelpyouwiththebaggagequickly,whichyouhadcomplainedaboutformanytimes.AssoonasIknewaboutthat,Ifeltveryangry.Howcanwedothatforcustomers?NowIamgladtotellyouthatsomethinghasbeendone.Thewaiterswhowereondutythatdayhavebeencriticized.Theyhavemadeapromisethatwouldnothappenfromnowon.SoIhopeyoucanforgiveusandcometoourhotelagain.Asweknow,customeristheGod.Ifyouhaveanyquestionsorsuggestions,pleasecallusanytimeanywhere.Thankyouagain.

Regards

AlfredZhuang

FrontOfficeManager

酒店英文抱歉信2

dearxxx:

iamterriblysorrytotellyouthatihavelostthevaluablebookyouweresokindtolendmelastweek.ireaditeverydayandintendedtofinishitnextmonth.lastnightwhenicametomyroom,itwasnowheretobefound.iwilltrytorecoveritassoonaspossible.ififailtofindit,iwillgetanewbookforyou.

butiamafraiditcannevertaketheplaceoftheoldone.oldbooksarelikeoldfriends.oncelost,theycanneverbereplaced.theyareconnectedwithcherishedassociationswhichthenewonescanneverhave.andforthisirrecoverableloss,iamtoblame.iwassocarelesswithmythings.thisisawarningtometobemorecarefulinthefuture.

Regards

AlfredZhuang

FrontOfficeManager

酒店英文抱歉信3

友愛的客人：

您好!首先請?jiān)试S我對您遇到的預(yù)定沒有房間的問題給您帶來的.不便致以真誠的抱歉。由于近來客人較多，客房緊急，導(dǎo)致有些客人無法入住，我們深感愧疚。

我們可以介紹您去與我們同等檔次的酒店，還有不知您方不方便把您的姓名和聯(lián)系方式留下，假如有了房間我們會在第一時(shí)間通知您并免費(fèi)接您回來，為了表示我們的歉意，我們決定在您入住時(shí)給你肯定折扣折并免費(fèi)提供早餐。

祝您過得開心!

XXX酒店

20xx年x月x日

酒店英文抱歉信4

Mr.UlrichNiemann.

Director

People-PeopleExchangeCo.

DearSirorMadam:Friday22ndSeptember

Manythanksforyourfaxdated7thSeptemberaddresstoGeneralManagerconcerningtheproblemsyouexperiencedduringyourlastvisitfrom29th-30thAugust.Mr.Ford,ourGeneralManagerisawayonleaveatpresentandthereforeIhavetakenthelibertyofreplyingtoyouonhisbehalf.

Mr.Niemann,pleaseacceptoursincereapologiesfortheproblemsyouhaveexperienced-ourpolicy,whichyouwereunfortunatelywronglyinformedasanewnpolicy,standsthatthoseGoldenCirclememberswhoareeligibleforupgradesmaybookthroughanychannel,subjectofcoursetoroomavailability.IhavesubsequentlytakenappropriatestepstoensurethatnoneofourothereligibleGoldenCircleguestsaresimilarlyinconveniencedinfuture.

IhavealsonotedyourcommentsconcerningourhousekeepingStaffandtheirlackofEnglishandbasiccourtesyandIassureyouthatwewillbeintensifyingourtrainingeffortsinboththoseareasinanefforttoimproveourstandards.

Itisonlythroughfeedbacksuchasyourownthatwecanjudgeourselveshonestlyandenhancetheoverallexperienceforyou,ourvaluedguestandthereforeIthankyoufortakingthetimetoputpentoppaper.

WearenormallyveryproudoftheservicewhichweofferatChinaWorld,andthus,inanefforttoredeemourselves,wewouldliketoofferyouonenightscomplimentaryaccommodationwhennextyouvisitBeijing.Tothisend,IwouldbegratefulifwouldcontactmepersonallyandIwillgladlymakethenecessaryarrangementsonyourbehalfalongwithanyspecificrequirementsyoumayhave.

MyapologiesonceagainandIlookforwardtowelcomingyoubacktoChinaworldHotelinthenearfuture.

Regards

AlfredZhuang

FrontOfficeManager

酒店英文抱歉信5

Dearcustomer,

PleaseacceptmysincereapologyfortheinconveniencethatIcausedyoubyaddingtheextravisitingwithoutyourpermission.

Ihadnointentionofintrudingonyourpersonallife.InChina,arranginginterestingleisureactivitiesforvisitorsisacommonwaytoshowwelcome.However,asyourreceptionist,Ishouldhaverealizedthatyouareinclinedtoregardyourprivatetimeasaninviolabletreasureandhatetobeharassedbyunplanned