BEC-V-劍橋商務(wù)英語中級(jí)真題集-第三輯第四輯第五輯合并-Word版-附答案及聽力原文

目錄TOC\o"1-2"\h\zBEC中級(jí)參考答案 2TEST1 2TEST2 3TEST3 5TEST4 7TEST5 9TEST6 12TEST7 15TEST8 18TEST9 20TEST10 24TEST11 27TEST12 30商務(wù)英語中級(jí)習(xí)題集2010版參考答案TEST1READPARTONE1234567CABDABCPARTTWO89101112DCEBFPARTTHREE131415161718DACBBCPARTFOUR192021222324252627282930313233BADACCDABCDBCBBPARTFIVE34ITSELF 35IN 36CORRECT 37WHILE38SEEN 39FROM 40CORRECT 41THOSE42FOR 43WITH 44THAT 45CORRECTWRITINGPARTONESampleATo:P.JonesFrom:LuisaGambonDate:21November2002Subject:LatenessMrJones,Ihavenoticedthatyouoftenarrivelateforwork,especiallyonMondaymornings.Asyourcolleaguesarestartingtocomplainaboutthat,youunderstandthatunlessthishabitchanges,Iwilltakedisciplinaryactionagainstyou.Comeandseemetomorrowat9a.m..inmyoffice.ThankyouBand5Allcontentpointsarecovered,usingnaturalsoundinglanguageandaconsistentlyappropriatetone.SampleBTo:P.JonesFrom:ManagerDate:21November2002Subject:LatenessHi,JonesNowadaysyouarriveslateforworkveryoften.Ifeelyoumayhaveparticularreasonsforit.Butifyoukeepgoingyourlateness,otherstaffintheofficemaybelatelikeyou.I’mworryingaboutit.Howaboutconsideringofbeingmorepunctual?Thanks!Band3Allthecontentpointsarecovered,thoughattimestheregisterisnotalwaysentirelysuccessful.Thereisevidenceofanadequaterangeofstructuresandvocabularyforthislevel,butwithsomenon-impedingerrors.PARTTWOSampleCReportoncustomercomplaintsINTRODUCTIONThisreporthasthepurposeofpresentingthereasonsforcustomercomplaintsin2002.FIELDINGSThecustomercomplaintsreceivedin2002were300inJanuary.Thentheyincreasedto540inFebruarybecauseofthecomputersystem’sbreakdown.InMarchtheyfellto230becauseanimprovedordersystemwasintroduced.ThereasonsforcomplaintsfromJanuarytoMarchwereanalysed:Firstlythecompanyreceivedcomplaintsforincorrectordersdelivered.TheseerrorswerefewerinMarch.Secondlythetimetakentodeliveristoohigh,butthecompanyhasplannedtorecruitnewagents.Finallycustomerscomplainforthepoorproductquality.Inordertosolvethisproblemmorequalitycontrolsaremaking.CONCLUSIONSAtthemomentallcustomersaren’tsatisfiedbutmanymeasureshavebeentakentoimprovetheirsatisfaction.Band4Thereisasatisfactoryrangeofstructures,withsomeerrors,butthesedonotimpedeunderstanding.Thecontentpointsareadequatelycovered,andtheregisterisappropriate.Theinformationisgenerallywellorganized,usingheadingsandotherdiscoursemarkers.SampleDCustomerComplaintsReports(2002Jan-Mar)Background-NumberofcustomerscomplainsreceivedshowedveryhighpointsinFebruary-ItbecamelesshalfthanFebruary’sinMarch.Analysis-ThebreakdownofcomputersysteminFebruaryleadtoalotofcomplaints.-Ontheotherhandtheintroductionofimprovedordersystemdecreasetheamount.-FewerincorrectorderdeliveredinMarch.Itresultinfewcomplaints.-Morethanhalfofcomplaintsarebecauseoflatedeliver.-Unsatisfactoryproductquality’scomplaintsshowed28%ofall.Recommendation-Toimprovedeliverysystemisimportant,itleadsthedecreaseofcomplaints.Itshouldbeimproved.-Toreducepoorqualityproduct.Productsshouldbecheackbeforeshipping.Band2Theorganizationofthereportisreasonable,asistheregisterandformat.However,notallcontentpointsareadequatelyaddressed,alimitedrangeoflanguageisused,andtherearesomedistractingerror.LISTENINGPARTONE1JAYE 2CUSTOMERSERVICES3OFFICEASSISTANNT 4457.605EUROPEHOLIDAYS 6BUSINESSCARDS7MARKETINGEXECUTIVES 8(THE)(COMPANY)LOGO9INFORMATIONPACK 10PARKHOTEL11FRONTHOTEL 12NEWDESIGNSPARTTWO13141516171819202122EBGFACGHEBPARTTHREE2324252627282930BBCACBACTEST2READPARTONE1234567BCADDBCPARTTWO89101112CBEADPARTTHREE131415161718DCAACBPARTFOUR192021222324252627282930313233DDACACBAADCACDBPARTFIVE34THAT 35CORRECT 36ONLY 37SO38CORRECT 39THE 40HOW 41CORRECT42OUT 43CORRECT 44WILL 45BEWRITINGPARTONESampleATo:AllStaffFrom:ManagingDirectorDate:7DecemberSubject:StaffrewardIwouldliketothankyouforthecontributioninincreasingthecompany’sprofit.Theprofitincreasedduetoveryhardworkandlongworkinghours.EachofthestaffwillreceiveanenvelopewitharewardonTuesday.TherewardisatriptoHawaii,andIhopethatthiswillbetheperfectreward.Enjoy!ThankyouBand4Allpointsareadequatelycoveredanddeveloped.Thereisanadequaterangeoflanguage,thoughwithsomerepetition.SampleBTo:AllStaffFrom:PaulBlakeDate:7December2002Subject:StaffrewardIamverypleasedtotelleverybodythatourcompanywasmakeagreatprofitinthisyear.Thankaloteverybody’scontributionforthecompany.Duetoworkhard,themanagementdecidedthateverybodywouldgettheopportunitytoaddthesalaryandpaidholiday.Band2Allthecontentpointsareaddressed,althoughpoorcontrolofbasicstructures,e.g.‘wasmake’,‘opportunitytoaddthesalary’,obscurethemessageattimes.PARTTWOSampleCIntroduction.Thepurposeofthisreportistoassessandrecommendataxifirmthatwillbecomeourregulartransporter.Wewillneedthemespeciallyduringnextyeartradefairandconferences.Therearetwofirmstoassess.Findings:AsregardstoTelecarswehaveagoodreferencesonthem.Itisveryexperiencedtraditionalfirmandisalsoveryreliable.Theyprovide24-hoursservicethatisusefulduringnightmeetingsandnegotiations.StreetlightCabsisbrandnewcompanyandtherearenoreferencesonthem.Buttheyprovidelongdistancerouteswhichweuseveryoftenandtheyarealsocheaper.Ontheotherhandtheydon’thavewebpageandsointernetbookingisn’tavailable.Conclusion:IrecommendtochooseTelecarsbecauseoftheirreliability,longtraditionandwelltrainedstaff.Band4Allthecontentpointsarecoveredandarewellorganized.Therangeoflanguageisgood,andthoughsomeerrorsoccur,thesedonotobscurethemessage.Theregisterisappropriate.SampleDFrom:TheGeneralManagerTo:ThelinemanagerTHEPROPOSALInordertohaveataxifirmthatitcoulduseonaregularbasesforourstaffandclients,weshouldchoosethebetterone.Thethingsfollowingbelowaremyproposal.IntheadvertisementofTELECARS,itgavesdetails.It’sagoodreference.Thethreedetailsareusefulforus.Weneedthe24-hourservice,becauseourcompanyisrunnedforwholeday,andweneedmeettheclientsatanytime.Comparedwiththeotherone,IthinktheoneofSTREETLIGHTCABSisnotwell.It’sanewcompanyandithasnotanyreferences.Thedistanceisimportantforusbecauseweareintheurban.Ifnodistanceistoofar,itnotgoodforourbusiness.Anditalsohasnointernetbooking.SoIthinktheadvertisementofTELECARSfitsforourrequires.Band2Anattemptismadetoaddressallthelanguagepoints,butthisisnotalwayssuccessful.Generallytherangeoflanguageisfairlylimitedandbasicerroroccur.LISTENINGPARTONE1TAKINGMINUTES 213(TH)OCTOBER3CERTIFICATE 4CUSTOMERSERVICE5WORLDNET/WORLDNET 6OUTSIDELINES7TRANSFERCALLS 8(THE)EQUIPMENT9TRADEFAIR 10AFTERLUNCH11REVISEDBUDGETS 12HEADOFFICEPARTTWO13141516171819202122HEFADGECBHPARTTHREE2324252627282930CAACACBBTEST3READPARTONE1234567CDABABCPARTTWO89101112DFCEAPARTTHREE131415161718DBCABCPARTFOUR192021222324252627282930313233DCACDCACABDAABBPARTFIVE34TOO 35CORRECT 36RESULTS 37BY38CORRECT 39SO 40CONCERNING 41CORRECT42ONES 43THAT 44ABOUT 45CORRECTWRITINGPARTONESampleADearcolleagues,AsIadvicedyouinourlastmeeting,therewillbeavisitfromhealthandsafetyinspectorsonMonday,1stAprilfrom9a.m.until15p.m.Theinspectionisnecessaryforourqualitymanagementcertificate.Pleasebepreparedfortheinspectionbytellingthestafftotidyuptheirworkplace.RegardsBand5Allthecontentpointsaresuccessfullyaddressed,withacontrolled,naturaluseoflanguage,andevidenceofawiderangeofvocabularyandstructure.SampleBItwasdecidedthathealthandsafetyinspectorswouldvisitourfactorytoseehowitisworking.Thereasonofthisinspectionisforourstaff’ssafetyandhealth.Itisassumedtotakeaboutaweek.Weareexpectedtogivethemacertainrighttoinspectthem.Band3Theemailisreasonablyorganizedandtherangeofvocabularyandstructureisadequate.However,thethirdcontentpointisnotclearlyaddressed.PARTTWOSampleCReportonefficiencyofdifferentadvertisingmethodsIntroductionThisreportaimstoevaluatedifferentadvertisingmethodsNorleciscurrentlyusing.FindingsThekeyfindingsaresummerisedbellow.Directmailstocustomersdidnotachievetheexpectedresultsbecausenotmanypeoplereadthem.ThenumberofprospectivswholearntaboutNorlecfromitswebsiteislikelytoincreaseduetothenewlinktosomewholesaler’ssites.Printedadvertisingsareveryeffectiveparticularlythoseinspecilisedmagazines.Forthisreasonthenumberofmagazinesshouldbeincreased.Theothermethodsaresimilartolastyear’sresults.ConclusionItwasconcludedthatradioandmagazineadvertisementsarestilltheleaders.RecommendationsInspireofthehighannualcostsforradioadvertisingthismethodissuggestedtobecontinuedbecausemostcustomerswerereachedbyit.Duetoexpectedincreaseofpricesforbillboardadvertisingitisrecommendedtogivethisup.Band4Allthecontentpointsareadequatelycoveredandsatisfactorilyorganized.Aswellasachievinganappropriateregister,thecandidatedemonstratesagoodrangeofvocabulary,e.g.‘keyfindings’.Thereare,however,anumberofspellingerror.SampleDIntroductionTheaimofthisreportistofindoutwhichmethodsofadvertisingarethemosteffectiveforus.FindingsTheresultofresearchclearlyshowsthat40%ofcustomersmetfirstNorleconradio.Wespentalotofmoney,butwegotavaluableeffect.Inspiteofthefactthatcostsofmagazinesaredefinitelymuchcheaperthanbillboards,magazinesaremoreeffectivethanbillboards.Nowadaysinternetusersareincreasingdramatically,anditistheoneoftheincreasingadvertisingmarket.Therefore,figuresofwebsitelikelytoincrease,whiletheyaresurfingInternet,theylearnsaboutNorlec.Manypeopledonotreaddirectmailanymore.Therefore,costofdirectmailissimilarwithmagazinesbuttheeffectofthisisthelowest.ConclusionItisconcludedthatradio,magazines,andwebsitearethemosteffectivemethods.RecommendationsItisrecommendedthatbillboardsadvertisingwillbestoppedbecauseofincreasingcostsandvalue.Wealsorecommendthatweneedtotrymoremagazines.concludeBand2Thecontentpointsareaddressed,usingasatisfactoryrangeoflanguage.However,themessageisobscuredbypoororganizationandcoherence.LISTENINGPARTONE1CUSTOMERDATABASE 2COMMUNICTIONSDIRECTOR3PRODUCTDEMONSTRATION 4MEDIUM5RACINGWEAR/RACINGCLOTHES 6SPECIFICATIONS 7PRICELISTS8SPAREPARTS 9RETAILPARK 10LOADINGAREA 11RECEIPT12(OLD)PHOTOCOPIERPARTTWO13141516171819202122EFCAHEADHCPARTTHREE2324252627282930CABBCACBTEST4READPARTONE1234567CABDABDPARTTWO89101112DFBACPARTTHREE131415161718AABCCBPARTFOUR192021222324252627282930313233CABDABDBADCACBDPARTFIVE34FOR 35CORERECT 36THE 37OF38WITH 39CORRECT 40SUCH 41CORRECT42SO 43TYPE 44AROUND 45ITWRITINGPARTONESampleATo:DespatchdepartmentFrom:Y.Brown-ManagerSubject:FailurearrivalorderclientDearsir,Accordingtorecentinformationtheministryofforeignaffairshasnotreceiveditslatestprintingorder.Followingdetailsare:onehundredcopiesoffinancialstatements2002,pleasecheckcauseoffailureandresendcopiesassoonaspossible.KindestregardsBand5Allthecontentpointsarecovered,withcontrolled,naturaluseoflanguage.SampleBTo:DespatchCo-ordinatorFrom:MrsZossMrLittle,whoisthemanagerofRiverCompany,informedmeabouttheorderthathadnotbeenarrived.Heordered5000whitepaper,5000palegreypaperand1000envelopes.Ithinkweshouldgettheorderreadyagainandsentitasap.ThankyouBand3Allcontentpointsareaddressed.Therangeoflanguageisadequateanderrorsarenon-impeding.PARTTWOSampleCDearSirorMadamIwouldliketothankyouforyourletter,dated15.5.2003.Firstly,unfortunately,wehaveaninternationalconferenceonthe10thofJune.Therefore,thisdateisnotconvenientforus.Couldyoupleasestartatthe11thofJune?Furthermore,wewouldliketoknowhowlongtheworkwilltake,Concerningthenumbers.Thesystemyouannouncedseemstobedifficult.Isthereaneasierwaytohandlethisproblemwithdifferentnumbers?Asforourfurtherrequests,couldwehaveadirecttelefonnumberaswellasthenameoftheperson,dealingwithus?Wearelookingforwardtopayingthebillassoonastheworkissuccessfullyfinishedincaseofanytheesingproblems.Wearelookingforwardtohearingfromyou.Yoursfaithfully,Band4Thecontentpointsaremorethanadequatelyaddressed.Arangeofdiscoursemarkersandlinkingdevicesisused.Boththeregisterandformatareappropriatetothetask,andthelanguageisgenerallyaccurate.SampleDDearMrYoung,Thankforyouletteraboutinstallnewtelephoneswitchboardinouroffice.Buttherearesomeproblemsweshouldsolved.First,onTuesday10Juneinourofficewilltakepartacelebrationofourcompanys’anniversary.Soyoucanstartinstallationafter10Juneinanytimeyouwouldbeabletodoit.Second,Iwouldliketoknowhowmanydays’workwillbe.Next,Iwouldliketomentionthatthesystemofnumberinganextentionnumberstocomplicated,andIhopethatyoucansuggestmeanyotherwaytosolvethatproblem,thatyousuggestingmenow.Also,canyoutellmethenameofyourtechnicalrepresentative.Asyouseetherearesometechnicalproblemswithinstallingnewtelephoneswitchboard,andaftersolvingtheseproblemsandwhenthejobwouldbefinishedwepayforyou.Lookingforwardtohearingfromyou.Yourssincerely,Band3Thecontentpointsarecoveredadequately,andtheformatandregisteraresatisfactory.Whiletheorganizationandcohesionaregenerallysatisfactory,thereareinstanceswherethereaderisnotclearlyinformed.LISTENINGPARTONE1DATABASE 2SUPPLIER 3HOWARTH 4ITCO-ORDINATOR5(QUALITY)DESIGN 6EUROPE7ADVERTISINGCAMPAIGN 8DISCOUNTS\9COMMERCIALHALL 10380(SHAREHOLDERS)11MICROPHONES 12AMENDEDFIGURESPARTTWO13141516171819202122DGAEFGBADCPARTTHREE2324252627282930CAACABBCTEST5READINGPARTONE1234567BDCABCAPARTTWO89101112BAFDEPARTTHREE131415161718ABCBADPARTFOUR192021222324252627282930313233ACDDACBDCDCABDCPARTFIVE34WITH 35CORRECT 36TO37CORRECT 38SO 39THESE40ABOUT 41ALTHOUGH 42HAVING43CORRECT 44TOO 45THATWRITINGPARTONESampleATo: AllstaffFrom: ManagerDirectorDate: 27thMarchSubject: Company'scomputersystem.I'dliketoinformyouthatthecompany'scomputersystemwillbecloseddownonWednesday.PleaseeveryemployeehasanyworkinhiscomputerorimportantdocumentshastoprintitoutbeforethisdaytoworkManualonWednesdayifitisPossible?Ihopethecomputersystemwillbebetteraftertheimprovementasyouallknowhowthecomputerswas?Thanks.Band2Duetoomissionofacontentpointandpoorlanguagecontrol,thetargetreaderwouldnotbeclearlyinformed.Otherwise,theformatandregisteroftheemailisappropriate.SampleBFrom: PeterKoevTo: AllStaffDate: 27thMarch2004Subject: ComputerSystemIwanttoinformyouthatthecomputersystemwillbeclosednextWednesdayat12o'clock.Thesystemwillbedownforatleasttwohours,pleasemakesurethatyouhavesavedallyourwork.Thewholesystemwillranonanewserverwhichisfaster.Thankyou.Band5Allthecontentpointsareclearlyaddressed,andthelanguageiswellcontrolledandconcise,makinguseofarangeofsuitableexpressions.PARTTWOSampleCThepurposeofthisreportisthatweneedmorestaff.Indeedifwecomparethenumberofpeoplewhoworkinthisdepartmentbetween2001and2003,itonlyincreasedfromfivepeoplebuttheordersaretwicemorenumerous.Furthermore,oursalesdepartmenthasannouncedanimportantorderfromacompany.Itwillbeverydifficulttosatisfythisdemandifwedon't'increaseourstaff.Sinceafewtime,theannualholidayisfiveweeksperyear.That'smeansthateverypersonwillmissitworkoneweekmoreperyearandduringthistimetheworkwon'tbedone.Finally,wereceivedamailfromacustomertoinformeusthathebecamehisordersixweekslate.However,ifwehadmorestafftheordershouldbeontime.Band3Allthecontentpointshavebeencoveredandthereportisappropriateintermsofregisterandformat.Thereisclearevidenceoforganisationandgooduseismadeofdiscoursemarkers.Thereareanumberoflanguageerrors,butthesearerelativelyminoranddonotimpedecommunicationofthemessage.SampleDReporton: MorestaffinourdepartmentDate: 27.03.2004IntroductionThisreportaimstoexplainwhyourdepartmentneedsmorestaff.FindingsThelateststatisticcomparingthenumberofstaffinourdepartmentandtheaveragenumberofunitsorderedpointsoutthemainreasonformorestaff.Whilethenumberoforderedunitsgrowupfromonly200000to400000within2yearsthenumberofstaffgrewonlyby5people.TheStaffNewsletterofFebruary2004isaboutthebigneworderfromaninternationalcompany.Butbecauseoftheincreaseofannualholidayto5weeksperyeartherewillbenotenoughstaffforallthework.Anotherreasonformorestaffisthatwewillhavefewerdelays.ConclusionTherearemanyreasonswhichexplaintheimportanceofmorestaff.Itisespeciallyimportantforreducingthenumberofdelaysindeliveryandtooptimisetheworkflow.RecommendationsMorestaffdoesnotonlymeanmorecosts,italsomeanssatisfiedcustomers.Band4Allthecontentpointshavebeenaddressedwithreasonableattemptsatdevelopment.Thereportisgenerallywellorganisedanditiscohesiveandconcise.Overall,thelanguageusedisaccurateandincludesagoodrangeofgrammarandvocabulary.LISTENIINGPARTONE1PLANTMANAGERS 2PACKINGAREA3SHOPFLOOR 4DELIVERY 5ELECTRICALENGINEER6DESIGN(SECTION) 7LANGUAGEABILITY8(A)DIPLOMA 9ITCONSULTANT 10PRODUCTS11ONLINESELLING/ON(-)LINESELLING 12COST(-)EFFECTIVEPARTTWO13141516171819202122EHFCGFACEDPARTTHREE2324252627282930ABACBACCTEST6READINGPARTONE1234567CBACDBDPARTTWO89101112CFAEDPARTTHREE131415161718ABBACDPARTFOUR192021222324252627282930313233CDACDDBADCDAACBPARTFIVE34UP 35ADVERTISING 36CORRECT37BEING 38THE 39SOMETHING40OUT 41CORRECT 42CLOSELY43MAKNG 44PUT 45CORRECTWRITINGPARTONESampleATo: AllstaffIbelieveeveryonealreadytoknownaboutournewproductTE-128.Accordingtoourbudget,Idecidedtoadvertiseonradio.Ihopetousingthischannelletthepublicwellknowourthisproductandopeninganewmarket.MarleneBand2Allthecontentpointsareaddressed,andtheformatofthememoisappropriate.However,thereareseverallanguageerrorswhicharedistractingandthesewouldtendtohaveanegativeeffectonthetargetreader.SampleBDearteammembers.Iamwritingtoinformyouthatwearetoldtomakeanadvertisingcampaignforthenewproducts—videoplayers.Takingthecostoftheadvertisementintoaccount.Ihavechosentoadvertisethemonradio.Ibelieveitwouldhaveagreatsuccess.Yourssincerely.Band3Allthecontentpointshavebeenaddressedrelativelyclearly,andanattempthasbeenmadetoexpanduponthepromptsandavoidliftinglanguagefromthequestionpaper.Somelanguageerrorsoccur,butthesearerelativelyminoranddonotobscurethemessage.PARTTWOSampleCRecruitRequirenewstaffIamSunLeefromproductiondepartment.ThisreportisprovidetoHumanResourcesdepartmentmanagertoexplainourrequirementandcommentonrecruitmentmethod.FindingInordertoimproveourcompanyproductivity,ourdepartmentneeds10higherskillworker.Andbecauseoflastyear,ourdepartmenthave15workersleavethiscompanyduetotherepersonalreasonso,nowweneed35staff.Weneedtenhigherskillworkerwithhighdegree,andtheothersworkershouldbefemale.RecommedationWehave3waystorecruitment.Firstisrecruitmentagency.Weusethisbefore,theexpenditureisveryexpensive,andpeoplethatprovidedisnotverysuitable.Secondisonlinerecruitment.Weneverusethismethodbefore,sowecannotsaythisisgoodornot.However,onlinerecruitment,sometimetheresourcesisunbelieveable.Lastoneisnewspaperadvertisement.Weusedmanytimesbefore,andwehavetwobetternewspaper,oneisEcho,theotherisChronicle.Thecostofadvertisementonthenewspaperis￡25,00and￡2,000.EventhecostofadvertisementonEchoisexpensiveishigherthanChronicle,thenumberssoldoneachdayismorethanChronicle,is600,000,thewiderangethattheEchocoveredislarge.So,wedecideuseNewspaperadvertisement,andnameofnewspaperisEcho.Thankyou!Band2Allthecontentpointsareaddressed,theorganisationofthereportisgenerallysatisfactory,andthewriterusesarangeofcohesivedevices.However,thereisrepetitionattimesandtheregisterisnotalwaysconsistent.Frequenterrorsarelikelytohaveanegativeeffectuponthereader.SampleDReportonstaffrecruitmentAsourcompanyaredevelopingseveralnewproducts,thedepartmentofR&Durgentlyneednewstafftohelpdesignandmonitorourproducts.Thusweneedtorecruit35newstaff,includingelectricalengineers,softwareengineers,networkengineersandproductdevelopers.Allofthemshouldhaveatleast2years'experienceinrelevantfield.Morespecificrequirementwillfinallybedecidedinafewdays.Astorecruitmentmethods,thedisadvantageofrelyingonrecruitmentagencyisthatweneedmoretimeandprocedurethanwecanafford.SoIsuggestweturntoamoredirectwayofNewspaperadvertisement,whichhasbeenusedmanytimesandprovedeffective.Comparethetwonewspaper,EchoandChronicle,weprefertheformerbecausethoughitcharges￡500morethanthelatter,thegeneralreadersare400,000more,mostofwhomarehighly-educated.We'resuretogetreplysoonafterwelaunchtherecruitmentcampaign.Band5Allthecontentpointsareclearlycoveredandthereportiseasytoread,makinguseofagoodrangeofexpression,includinglinkingdevicesandphrases.Theuseoflanguageisambitiousforthelevel,andalthoughtherearesomeerrors,thesetendtoberelativelyminoranddonotdetractfromtheclearcommunicationofthemessage.LISTENIINGPARTONE1SERVICE(S) 2PACKING 3DAMAGED 4(AN)ENGINEER5SECTORBRIEFING 6INVESTMENTNEWS7ECONOMICDEVELOPMENT 8CORPORATEREGISTER9MANAGEMENTSCHOOL 10INDUSTRIALRELATIONS117.45/19.45 12BOOKSIGNINGPARTTWO13141516171819202122BCFAHDCHAFPARTTHREE2324252627282930BCACBACATEST7READINGPARTONE1234567BDACABCPARTTWO89101112DACEFPARTTHREE131415161718BCDACBPARTFOUR192021222324252627282930313233CBCDBDCCBADBCBAPARTFIVE34SOME 35CORRECT 36BY37IF 38CORRECT 39GIVEN40CORRECT 41FAR 42SUCH43THAN 44UP 45EITHERWRITINGPARTONESampleAThepurposeofthisemailistomeetanddiscussaboutournextmonthsales.Itisalsotoprovideamonthlystatistics.Youshouldbepreparedofnewideastoimproveandincreaseoursales,alsoprovideareportsofthelastmonthsales.Ifyoucannotcome,pleasetellmeinadvanceandbeawareofthenextmonthsales.Themeetingtakesplaceintheendofthismonth,Iwillletyouknowsooner.Band2Allthecontentpointsareaddressedandtheinformationisreasonablywellorganised.Duetotheinclusionofirrelevantinformation,theanswerexceedsthetargetlengthandthereissomerepetition.Thepresenceofseveralerrorstendstodistractthereaderandcreateanegativeeffect.SampleBPleasenotethatwewillholdasalesmeetingon30Novembertoassesstheachievementforouttargetthismonth.Pleaseprepareyourcommentsandfeedbacksaboutit.Letmeknowinadvanceifyoucannotattendthemeeting.Thankyou.Band4Allthecontentpointsareclearlyaddressed,andtheemailisconciseandclear,showingevidenceofagoodrangeofvocabulary.Therearesomeerrors,butthesedonotimpedecommunicationordetractfromtheoverallpositiveeffectonthereader.PARTTWOSampleCReportonsatisfaction—levelofstaffmembersIntroductionThisreportaimstoshowweatherourstaffmembersaresatisfiedwiththeirworkingconditionsornot.FindingsTherecentmeetingshowsclearlythatourstaffisquitesatisfiedwiththeworkingconditions.Especially,alotofthemhavepraisedourpensionschemeandourchildcarevouchers.Nevertheless,somecomplainedaboutunflexibleworkinghours,astheyhavetotakecareoftheirchildrenathome.Apartfromthis,thepoorconditionofsomeofficeareaswasmentioned.Alotofthemaredissatisfiedwiththedirtonthefloorsandtheold-fashionedcomputersystems.Finally,Iwouldsuggesttoincreasethenumberofdaysoff,asmostmembersfeelquiteexaustedafter6monthswithoutholiday.ConclusionInmyopinion,weshouldtrytoimproveworkingconditionsforthiswillleadtomoreproductivityintheend.Band5Allthecontentpointshavebeenaddressedandthetargetreaderwouldbefullyinformed.Thereportiseffectivelyorganised,makinguseofheadingsanddiscoursemarkers.Therangeofvocabularyandgrammarisgood,andwhereerrorsoccurtheyareminor.Theregisterandformatareconsistentlyappropriate.SampleDReporton:StaffopinionaboutworkingconditionsThisreportaimstosummarisetheresultsofthelaststaffmeeting.FindingsFirst,mostoftheemployeesarereallysatisfiedwiththenewsmokingpolicy.Buttherearealsosomeproblems.Duetothefactthatmanyemployeeshavetocareforchildrentheywouldratherpreferflexibleworkinghours.Furthermoresomeofficeareasareinapoorcondition,mostimportantisthatafewofthemdonothavesunlightattheirworkplace.Thereisalsoaproblemwiththepaymentwhengoingonholiday,whichistoolessforourworkers.ConclusionInconclusiontheopinionsaboutthistopicaremuchbettercomparedwithlastyear,butthereisstillalottodo.Recommendation:Itissuggestedtocreateabonussystemforincreasingholidaypaymentandnotofleasttoincreaseproductivity.Band3Allthecontentpointsarecoveredanddespiteanumberorlanguageerrors,themessageisclearlyconveyed.Thereporthasbeenorganisedintosections,althoughattimesparagraphingisinneedofattenti