機票退票指令TRFD手冊

自動退票功能用戶手冊中國民航信息網(wǎng)絡(luò)股份有限公司2005年11月目錄

一、功能介紹原TRFD退票功能要求代理人在退票單界面上手工輸入多項信息，為簡化用戶操作，現(xiàn)提供自動填寫退票單功能。代理人使用TRFD：L新指令，系統(tǒng)在創(chuàng)建退票單的同時，自動根據(jù)票面情況填充數(shù)據(jù)項，由代理人根據(jù)需要補充和調(diào)整，并進(jìn)行數(shù)據(jù)核查。具體使用方法詳見“二、1”。 此外，該功能彌補了國內(nèi)BSP凈價結(jié)算在退款功能上原來的不足之處，能夠?qū)崿F(xiàn)退票Z值的后臺自動處理，為航空公司的退票審核提供可靠的電子數(shù)據(jù)，從而大大降低了航空公司結(jié)算部門對退票數(shù)據(jù)的人工處理量。同時，TRFD：H打印退票單功能以及使用TSL、TPR功能提取的銷售報告也能夠標(biāo)識使用了自動退票及Z值自動處理功能的退票數(shù)據(jù)。具體使用方法詳見“二、2”、“二、3”。二、格式說明1.TRFD輸入格式目前TRFD指令有8種不同的操作方式，其中1、2、7、8項功能選項可用于新建退票單，其它幾種操作方式都是對已經(jīng)存在的退票記錄進(jìn)行處理，不需要自動提取票面信息的功能。因此，僅對原1、2、7、8項進(jìn)行支持。（原功能選項參見附錄）在原輸入?yún)?shù)格式基礎(chǔ)上，增加指定票號的輸入?yún)?shù)TRFD:L/[13位票號]/[原輸入?yún)?shù)格式]其中:L使用自動退票方式提取票面信息[13位票號]標(biāo)準(zhǔn)的13位票號輸入格式NNN-NNNNNNNNNN[原輸入?yún)?shù)格式]原輸入?yún)?shù)格式只支持1、2、7、8項，對其它項返回出錯提示，對于格式1、2，如果指定的退票單號已經(jīng)被使用，保存退票記錄時返回出錯提示，自動退票功能只應(yīng)用于新建退票單。輸入格式舉例:DZ打票后提出PNR查看票號為88，輸入指令：>TRFD:L/88/A/1/D在建立退票單時，系統(tǒng)將自動填入該票號對應(yīng)的信息。輸出格式正常輸出，目前RTFD指令使用DPS和MASK屏兩種輸出格式。DPS屏（全屏）輸出結(jié)果對OtherDeduction項所在行的原輸出位置進(jìn)行了調(diào)整。對于票面記錄不包含Z值的情況，Commitment項允許由用戶手工輸入AIRLINE/BSPTICKETREFUNDINFORMATIONFORMRefundNumber:RefundType:DOMESTICDevice-ID:1Date/Time:11MAY05/0937Agent:34001IATA:08013456Office:BJS123AirlineCode:999TicketNo.:00-6238100Check:_ConjunctionNo.:1CouponNo.:1:10002:00003:00004:0000PassengerName:F____________________________________________________GrossRefund:PaymentForm:CASH____CurrencyCode:CNY-2SNCDAMOUNT(SN-sequencenumber;CD-taxcode)ET-(Y/N):NT|1CN2___________3___________4___________|5___________6___________7___________8___________|9___________10___________11___________12___________A|13___________14___________15___________16___________|17___________18___________19___________20___________|21___________22___________23___________24___________X|25___________26___________27___________Commitment:%OtherDeduction:_________RMK:__/____________NetRefund:CNYCreditCard:_____________________P(Print)C(Copy)S(Save)D(Delete)I/F3(Igno)R/F4(REF)E/F5(Exit)__注意：記錄中Z值不為0的情況，Commitment值固定為，后面添加Z值標(biāo)識1C（屏蔽具體值），并限制用戶對其進(jìn)行修改。對于票中包含TOURCODE的情況，在自動退票輸出中，也用1C標(biāo)識（屏蔽具體值）。AIRLINE/BSPTICKETREFUNDINFORMATIONFORMRefundNumber:0RefundType:DOMESTICDevice-ID:1Date/Time:05OCT05/1350Agent:8888IATA:08050254Office:CAN824AirlineCode: 784TicketNo.: 18- 5430418Check:_ConjunctionNo.:1CouponNo.:1:10002:00003:00004:0000PassengerName: XHLIU/BBB_________________________________________GrossRefund:PaymentForm:CASH____CurrencyCode:CNY-2SNCDAMOUNT(SN-sequencenumber;CD-taxcode)ET-(Y/N):NT|1CN2___________3___________4___________|5___________6___________7___________8___________|9___________10___________11___________12___________A|13___________14___________15___________16___________|17___________18___________19___________20___________|21___________22___________23___________24___________X|25___________26___________27___________Commitment:%+1COtherDeduction: _________RMK:__/__________NetRefund: CNYCreditCard: __________________P(Print)C(Copy)S(Save)D(Delete)I/F3(Igno)R/F4(REF)E/F5(Exit)__

MASK屏（半屏）對原輸出位置進(jìn)行調(diào)整，增加Z值標(biāo)識輸出位置，對Z值不為0的情況，輸出1C，同時Commission值設(shè)為，并限制用戶修改。TRFU: M 1/ D/ AirlineCode 784TKTNumber 21- 5430421Check ConjunctionNo. 1CouponNo.1 10002 00003 00004 0000 PassengerName XHLIU/CCC CurrencyCode CNY-2FormOfPayment CASH GrossRefund ET-(Y/N): N Deduction Commission %= +1C TAX[1] CN [2] YQ [3] __ _________ [4] __ _________[5] __ _________[6] __ _________ [7] __ _________[8] __ _________[9] __ _________ [10] __ _________[11] __ _________[12] __ _________ [13] __ _________[14] __ _________[15] __ _________ [16] __ _________[17] __ _________[18] __ _________ [19] __ _________[20] __ _________[21] __ _________ [22] __ _________[23] __ _________[24] __ _________ [25] __ _________[26] __ _________[27] __ _________ Remark CreditCard NetRefund= CNY Z為0的情況，Z值標(biāo)識位置顯示'---'。TRFU: M 1/ D/ AirlineCode 999TKTNumber 44- 6622444Check ConjunctionNo. 1CouponNo.1 12002 00003 00004 0000 PassengerName TESTR/NORM CurrencyCode CNY-2FormOfPayment CASH GrossRefund ET-(Y/N): N Deduction Commission %= --- TAX[1] CN [2] __ _________[3] __ _________ [4] __ _________[5] __ _________[6] __ _________ [7] __ _________[8] __ _________[9] __ _________ [10] __ _________[11] __ _________[12] __ _________ [13] __ _________[14] __ _________[15] __ _________ [16] __ _________[17] __ _________[18] __ _________ [19] __ _________[20] __ _________[21] __ _________ [22] __ _________[23] __ _________[24] __ _________ [25] __ _________[26] __ _________[27] __ _________ Remark CreditCard NetRefund= CNY 新建的空退票單。TRFU: __ __/ _/ __________AirlineCode ___TKTNumber __________- _______Check _ ConjunctionNo. _CouponNo.1 ____2 ____3 ____4 ____ PassengerName ______________________________________________ CurrencyCode _____FormOfPayment ______________________ GrossRefund __________ET-(Y/N): _ Deduction __________Commission ______= --- TAX[1] __ _________[2] __ _________[3] __ _________ [4] __ _________[5] __ _________[6] __ _________ [7] __ _________[8] __ _________[9] __ _________ [10] __ _________[11] __ _________[12] __ _________ [13] __ _________[14] __ _________[15] __ _________ [16] __ _________[17] __ _________[18] __ _________ [19] __ _________[20] __ _________[21] __ _________ [22] __ _________[23] __ _________[24] __ _________ [25] __ _________[26] __ _________[27] __ _________ Remark __ ____________CreditCard ______________________ NetRefund= __________ 舉例:使用自動退票后系統(tǒng)自動填寫的數(shù)據(jù)項(紅色)。AIRLINE/BSPTICKETREFUNDINFORMATIONFORMRefundNumber:RefundType:DOMESTICDevice-ID:1Date/Time:05OCT05/1436Agent:8888IATA:08050254Office:CAN824AirlineCode: 784TicketNo.: 21- 5430421Check:_ConjunctionNo.:1CouponNo.:1:10002:00003:00004:0000PassengerName: XHLIU/CCC_________________________________________GrossRefund: PaymentForm:CASH____CurrencyCode:CNY-2SNCDAMOUNT(SN-sequencenumber;CD-taxcode)ET-(Y/N): NT|1 CN 2YQ___3__ _________4 ___________|5___________6___________7___________8___________|9___________10___________11___________12___________A|13___________14___________15___________16___________|17___________18___________19___________20___________|21___________22___________23___________24___________X|25___________26___________27___________ Commitment:%+1COtherDeduction: _________RMK:__/__________NetRefund: CNYCreditCard: __________________P(Print)C(Copy)S(Save)D(Delete)I/F3(Igno)R/F4(REF)E/F5(Exit) __出錯返回原有TRFD的出錯返回不變，新增下列情況的出錯返回:OPTION 使用自動退票功能時只支持新建退票記錄的情況，使用其它參數(shù)時顯示OPTIONREFUND#ALREADYEXIST 在指定退票單方式下，如果退票單號已被使用，不能提取票面TKT#MISMATCH,REOPENIT 在MASK方式下，如果票面包含非0的Z值或TOURCODE時，不可以采用對票號進(jìn)行修改的方式另外建立一個新退票記錄(新記錄可能有不同的Z值)，需要重新提取票面方式建立。INCORRECTCOMMISSIONRATE 在MASK方式下，如果票面包含非0的Z值或TOURCODE時，COMMISSIONRATE必須為TKT#FORMATERROR 輸入票號格式錯FILLTHEFORMMANUALLY 無法識別指定票號，手工填寫退票單TKTLOADINGFAILED 指定票號對應(yīng)的打票記錄不存在，手工填寫退票單TIMEOUT-RETRYLATER 訪問超時，請稍后重試，或直接手動填寫退票記錄AUTHORITY 只能在出票O(jiān)FFICE使用自動退票功能注意事項Z值或TOURCODE建立退票記錄時，如果使用自動退票功能并涉及Z值或TOURCODE的情況，由于Z值或TOURCODE由系統(tǒng)自動處理，不顯示具體值，且不能由用戶直接輸入。當(dāng)前一個退票記錄使用自動退票功能并涉及Z值或TOURCODE的情況，而最終沒生成退票記錄，在建立新的退票記錄時(采用任何方式)，請使用標(biāo)準(zhǔn)的輸入方式。推薦的標(biāo)準(zhǔn)使用方式是TRFD:L/nnn-nnnnnnnnnn/AM/1/D在使用MASK方式生成退票記錄時，系統(tǒng)會自動檢查當(dāng)前退票票號和設(shè)置的Z值或TOURCODE數(shù)據(jù)是否和采用自動退票功能提取的數(shù)據(jù)保持一致，并對錯誤的情況給出提示。自動退票功能不適用于以下情況下。否則，可能造成退票信息丟失或錯誤：當(dāng)前屏幕顯示其它退票記錄，直接在當(dāng)前的屏幕顯示內(nèi)容的基礎(chǔ)上進(jìn)行修改，生成新退票記錄。手工輸入全部退票內(nèi)容或采用拷貝方式生成新退票記錄。完成剩余數(shù)據(jù)項輸入項并檢查自動退票功能可以自動導(dǎo)入票面上確定的數(shù)據(jù)項，在退票單中，仍然有少部分?jǐn)?shù)據(jù)項是可選的或可設(shè)置的，這些項必須由用戶手工完成輸入。對于自動填充的數(shù)據(jù)項，用戶需要仔細(xì)核對是否滿足要求，并對不一致的情況進(jìn)行調(diào)整，以保證結(jié)算的正確性。例如，對于連續(xù)客票，自動退票功能將全部相關(guān)票面一次提取出來，如果用戶只需要退最后一聯(lián)，就必須進(jìn)行手工調(diào)整。2.TSL與TPR輸入格式同原TSL及TPR輸入。輸出格式TSL正常輸出，在存在Z-Value的退票記錄后增加’+1C’標(biāo)志并自動計算凈退票款。*********************************************************************************CAACMISOPTATDAILY-SALES-REPORT****OFFICE:CAN824IATANUMBER:08050254DEVICE:1/47547**DATE:11OCTAIRLINE:ALL*--------------------------------------------------------------------------------TKT-NUMBERORIG-DESTCOLLECTIONTAXSCOMM%PNRAGENT---------------------------------------------------------------------------82REFUND+1C888882BJSCANPZW03888881BJSCANMW40B888880BJSCANMW4098888TSL：R正常輸出，在存在Z-Value的退票記錄后增加’+1C’標(biāo)志并自動計算凈退票款。*********************************************************************************CAACMISOPTATDAILY-SALES-REPORT****OFFICE:CAN824IATANUMBER:08050254DEVICE:1/47547**DATE:11OCTAIRLINE:ALL*--------------------------------------------------------------------------------TKT-NUMBERRFDNONETRFUNDDEDUCTIONTAXSCOMM%TIME-DATEAGENT-------------------------------------------------------------------------------82+1C11OCT8888*==============================================================================*TOTALTICKETS:1(0TICKETSVOID/1TICKETSREFUND)---------------REFUNDTICKETS-------------------------------------------------TPR正常輸出，在存在Z-Value的退票記錄后增加’+1C’標(biāo)志并自動計算凈退票款。55CANCANMRS9F5024556CANCANQY54S5024557BJSCANM8WPT5024558CANCSXM2P3D5024559NKGCANNY7N45024507REFUND+1C5024576REFUND5024573REFUND50245TPR：R正常輸出，在存在Z-Value的退票記錄后增加’+1C’標(biāo)志并自動計算凈退票款。*********************************************************************************CAACMISPASSTED-DAILY-SALES-REPORT****OFFICE:CAN824IATANUMBER:08050254DEVICE:1/47547**DATE:28SEP05AIRLINE:ALL*--------------------------------------------------------------------------------TKT-NUMBERRFDNONETRFUNDDEDUCTIONTAXSCOMM%TIME-DATEAGENT07+1C29SEP502457629SEP502457329SEP502450329SEP50245出錯返回原有TSL與TPR的出錯返回不變。3.TRFD:H（TRFD:TH）輸入格式同原TRFD:H及TRFD:TH輸入。輸出格式TRFD:H正常輸出，在存在Z-Value的退票記錄后增加’+1C’標(biāo)志并自動計算凈退票款。********************AIRLINE/BSPAUTOREFUNDFORM*************************REFUNDNUMBER:REFUNDTYPE:DOMESTICCITY/OFFICE:CAN824AGENT:8888IATANUMBER:08050254DATE/TIME:30OCT05/1013CURRENCYCODE:CNY2FORMPAYMENT:CASHPASSENGERNAM:XHLIU/DDDAIRLINECODE:784TICKETNo.:03-03CONJUNCTION:1REFUNDCOUPON-1:12002:00003:00004:0000ET(Y/N):NREMARK:-CREDITCARD:-------------------------------------------------------------------------------GROSSREFUND:ADDTAX(ES):+COMMISSION:-=%+1COTHERDEDUCTION:-NETREFUND:=(CASHCNY-2)TAX=CNY-2CN+YQ*****************AIRLINE/BSPAUTOREFUNDFORMCOMPLETED******************出錯返回原有TRFD:H及TRFD:TH的出錯返回不變。4.舉例說明以下示例都是在DSP屏下進(jìn)行的，MASK屏下的操作和處理方式與之相同。TRFD示例單人單航段－有Z值PNR如下TPR：R正常輸出，在存在Z-Value的退票記錄后增加’+1C’標(biāo)志并自動計算凈退票款A(yù)AA2.CZ3162YMO24OCTPEKCANDK110051300321L0REAT3UBKCA0ABCDEFGPEKCZCANPSPTCZHK1123456/CN/25JUL80 88- 5431488Check:_ConjunctionNo.:1CouponNo.:1:10002:00003:00004:0000PassengerName: XHLIU/AAA_________________________________________GrossRefund: PaymentForm:CASH____CurrencyCode:CNY-2SNCDAMOUNT(SN-sequencenumber;CD-taxcode)ET-(Y/N): NT|1 CN 2YQ___3__ _________4 ___________|5___________6___________7___________8___________|9___________10___________11___________12___________A|13___________14___________15___________16___________|17___________18___________19___________20___________|21___________22___________23___________24___________X|25___________26___________27___________ Commitment:%+1COtherDeduction: _________RMK:__/____________NetRefund: ___________CreditCard: _____________________P(Print)C(Copy)S(Save)D(Delete)I/F3(Igno)R/F4(REF)E/F5(Exit) __ Xmit之后自動計算凈退票款A(yù)IRLINE/BSPTICKETREFUNDINFORMATIONFORMRefundNumber:0RefundType:DOMESTICDevice-ID:1Date/Time:12OCT05/0951Agent:8888IATA:08050254Office:CAN824AirlineCode: 784TicketNo.: 88- 5431488Check:_ConjunctionNo.:1CouponNo.:1:10002:00003:00004:0000PassengerName: XHLIU/AAA_________________________________________GrossRefund: PaymentForm:CASH____CurrencyCode:CNY-2T|1 CN 2YQ___3__ _________4 ___________|5___________6___________7___________8___________|9___________10___________11___________12___________A|13___________14___________15___________16___________|17___________18___________19___________20___________|21___________22___________23___________24___________X|25___________26___________27___________ Commitment:%+1COtherDeduction: _________RMK:__/_________NetRefund: CNYCreditCard: __________________P(Print)C(Copy)S(Save)D(Delete)I/F3(Igno)R/F4(REF)E/F5(Exit) __單人單航段－有TOURCODEPNR如下，輸入TCF/HU/Z05，得到TOURCODECCC2.HU7605YWE19OCTPEKSHADK108551050767L0REAT3UBKCA0ABCDEFGPEKHUSHAPSPTHUHK1123456/CN/25JUL80 91- 5431491Check:_ConjunctionNo.:1CouponNo.:1:10002:00003:00004:0000PassengerName: XHLIU/CCC_________________________________________GrossRefund:PaymentForm:CASH____CurrencyCode:CNY-2SNCDAMOUNT(SN-sequencenumber;CD-taxcode)ET-(Y/N):NT|1CN2YQ3___________4___________|5___________6___________7___________8___________|9___________10___________11___________12___________A|13___________14___________15___________16___________|17___________18___________19___________20___________|21___________22___________23___________24___________X|25___________26___________27___________Commitment:%+1COtherDeduction: _________RMK:__/__________NetRefund: ___________CreditCard: __________________P(Print)C(Copy)S(Save)D(Delete)I/F3(Igno)R/F4(REF)E/F5(Exit)__Xmit之后自動計算凈退票款A(yù)IRLINE/BSPTICKETREFUNDINFORMATIONFORMRefundNumber:0RefundType:DOMESTICDevice-ID:1Date/Time:12OCT05/1022Agent:8888IATA:08050254Office:CAN824AirlineCode: 880TicketNo.: 91- 5431491Check:_ConjunctionNo.:1CouponNo.:1:10002:00003:00004:0000PassengerName: XHLIU/CCC_________________________________________GrossRefund: PaymentForm:CASH____CurrencyCode:CNY-2SNCDAMOUNT(SN-sequencenumber;CD-taxcode)ET-(Y/N):NT|1CN2YQ3___________4___________|5___________6___________7___________8___________|9___________10___________11___________12___________A|13___________14___________15___________16___________|17___________18___________19___________20___________|21___________22___________23___________24___________X|25___________26___________27___________Commitment:%+1COtherDeduction: _________RMK:__/__________NetRefund: CNYCreditCard: __________________P(Print)C(Copy)S(Save)D(Delete)I/F3(Igno)R/F4(REF)E/F5(Exit)__單人單航段－無Z值無TOURCODEPNR如下BBB2.CZ3524YSA15OCTSHACANDK112051410777L0T3UBKCA0ABCDEFGSHACZCANPSPTCZHK1123456/CN/25JUL80 89- 5431489Check: _ConjunctionNo.:1CouponNo.:1:10002:00003:00004:0000PassengerName: XHLIU/BBB____________________________________________GrossRefund: PaymentForm: CASH__CurrencyCode:CNY-2SNCDAMOUNT(SN-sequencenumber;CD-taxcode)ET-(Y/N):NT|1CN2YQ3___________4___________|5___________6___________7___________8___________|9___________10___________11___________12___________A|13___________14___________15___________16___________|17___________18___________19___________20___________|21___________22___________23___________24___________X|25___________26___________27___________Commitment:%OtherDeduction: _________RMK:__/__________NetRefund: ________CreditCard: __________________P(Print)C(Copy)S(Save)D(Delete)I/F3(Igno)R/F4(REF)E/F5(Exit)__Xmit之后自動計算凈退票款A(yù)IRLINE/BSPTICKETREFUNDINFORMATIONFORMRefundNumber:0RefundType:DOMESTICDevice-ID:1Date/Time:12OCT05/1022Agent:8888IATA:08050254Office:CAN824AirlineCode: 784TicketNo.: 89- 5431489Check:_ConjunctionNo.:1CouponNo.:1:10002:00003:00004:0000PassengerName: XHLIU/BBB____________________________________________GrossRefund: PaymentForm: CASH__CurrencyCode:CNY-2SNCDAMOUNT(SN-sequencenumber;CD-taxcode)ET-(Y/N):NT|1CN2YQ3___________4___________|5___________6___________7___________8___________|9___________10___________11___________12___________A|13___________14___________15___________16___________|17___________18___________19___________20___________|21___________22___________23___________24___________X|25___________26___________27___________Commitment:%OtherDeduction: _________RMK:__/__________NetRefund: CNYCreditCard: __________________P(Print)C(Copy)S(Save)D(Delete)I/F3(Igno)R/F4(REF)E/F5(Exit)__單人往返－有Z值PNR如下DDD2.CZ3162YWE19OCTPEKCANDK110051300321L0REA3.CZ3101YFR21OCTCANPEKDK108201055777B0RET3UBKCA0ABCDEFG