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投訴信是人們在遇到一些不文明現象、所購商品質量差、售后服務不滿意等情況下解決問題的一個方法。在語言方面,要注意把握分寸,要公平、公正。投訴信應包括三個方面的內容:1.表明寫信目的,投訴的內容。2.投訴的具體原因。3.希望得到的結果。一.投訴信2021/5/91常用語塊1.抱怨________________________2.表達不滿________________________3.忍受________________________4.對……滿意________________________5.糟糕的服務________________________poorservicecomplainaboutconvey/expressone’sdissatisfactionputupwith/bearbecontent/satisfiedwith2021/5/926.采取措施________________________7.解決問題________________________8.預防……發(fā)生________________________9.調查此次事件

________________________10.以粗魯的方式________________________inarudemannertakemeasuresdealwith/solvetheproblemprevent…fromhappeninginvestigate/lookintothematter/incident2021/5/9311.向……道歉______________________12.出乎意料______________________13.不用說______________________14.盡快______________________15.把某事牢記在心______________________makeanapologyto…/apologizeto…outofone’sexpectationneedlesstosayassoonaspossiblebearsth.inmind2021/5/94套用句式我寫信是投訴關于……2.這幾年我對你們的服務都很滿意,但是我寫信是表達關于……的不滿。2.Ihavebeencontent/satisfiedwithyourserviceforyearsbutIamwritingtoexpressmydissatisfactionabout…1.Iamwritingtocomplainabout…2.Iamwritingtodrawyourattentiononsomeimproperbehavior/problems2021/5/953.我對……不滿意有一些主要原因。首先,……更糟糕的是,……最后,……3.TherearesomemainreasonswhyIamnotcontentwith…Atfirst,…What’sworse,…Eventually,…2021/5/964.我真誠地希望你能認真調查這件事情,以及采取恰當的措施防止類似事件再次發(fā)生。5.你若能盡快采取措施處理這個問題,我將感激不盡。4.Isincerelyhopethat/Itismysincerehopethatyouwilllookinto/investigatethematter/incidentseriouslyandpropermeasuresshouldbetakentopreventsuchanincidenthappeningagain.5.Iwouldappreciateitverymuchifyoucouldtakemeasurestodealwith/solvetheproblemassoonaspossible.2021/5/97Dear_____________,

①Iam_____________(寫信人身份)。②Iventuretowriteyoualetterabout_____________(抱怨內容)。

Thefocusofthecomplaintis_____________(抱怨內容的核心)。④

Foronething,_____________(抱怨內容的一個方面)。⑤Foranother,_____________(抱怨內容的另一方面)。⑥Honestlyspeaking,_____________(客觀的評論)⑦

But_____________(抱怨產生的原因)。投訴信模板一2021/5/98

Allinall,Thereisstillmuchroomforimprovement.⑨BeforeItakeanyfurtheraction,Idohope_____________(表達本人的愿望)。⑩

Thankyouforyourtimeandkindconsideration.YourssincerelyLiHua2021/5/99Dear_______,

①Iam_______(自我介紹).②IfeelbadtotroubleyoubutIamafraidthatIhavetomakeacomplaintabout_____________(投訴內容).

③Thereasonformydissatisfactionis________(總體介紹).④

Inthefirstplace,_________________(抱怨的第一個方面).⑤Inaddition,______________________(抱怨的第二個方面).⑥Underthesecircumstances,thedevastatingeffectcouldbemultipliedifthisproblemcannotbehandledimmediately.(如該問題不能立即解決,它將產生更壞影響).投訴信模板二2021/5/910

⑦Iwouldappreciateitverymuchifyoucould__________(提出建議和請求),⑧preferably__________(進一步的要求),⑨andIwouldliketohavethismattersettledassoonaspossible/by__________(設定解決事情最后期限).⑩

ThankyouforyourconsiderationandIwillbelookingforwardtoyourreply.YourssincerelyLiHua2021/5/911二.求助信2021/5/912常用語塊1.做某事有麻煩havetrouble/difficulty(in)doing2.請某人幫助

dosb.afavor/givesbahand3.尋求幫助aksforhelp/seekforhelp4.遇到一些問題encountersomeproblems5.面臨困難befacedwithdifficulties2021/5/9136.忙于做某事bebusydoingsth/beengagedindoingsth/beoccupiedindoing/beemployedindoing7.為某事做準備prepareforsth8.集中精力concentrateon/focuson9.學以致用put...intouse10.讓某人失望letsbdown2021/5/91411.克服恐懼overcomethefear12.取得巨大的進步makegreatprogress13.渴望做某事beanxioustodosth/longtodosth14.提供一些有建設性的指導offersomeconstructiveguidance15.因某事感激某人begratefultosbforsth2021/5/9152021/5/9162021/5/917Dear___________,

mynameisLiHua.Iam.(你的身份/自我介紹)Iamwritingthislettertoaskyoutodomeafavor.Recently,Iamencounteringseveralproblemswhichbothermealot.Tobeginwith,.What'smore,.Whatbothersmemostisthat.(你遇到的問題)Unfortunately,Ifinditquiethardformetodealwith/handle/solvethem.求助信模板一2021/5/918Facedwiththeaboveproblems,Iamanxioustogetyourhelp.wouldyoupleaseoffermesomeadviceon

?(你希望得到的幫助/建議)IamsurethatIcan

withyourhelpandIreallyappreciateitifyoucouldkindlygivemeahand./Iwouldbegrateful/thankfulifyoucouldgivemesomehelp.Lookingforwardtoreceiveyourearliestreply.YourssincerelyLiHua2021/5/919Dear_____________,①Iam_____________(介紹自己的身份).②Iwill/am_____________(與請求有關的自身現狀)。③I'dliketo_____________(闡明自己的請求).④Iwillappreciateyour_____________(有關該請求的詳細信息).⑤I'mgoingto____________(對方如能幫助實現請求,自己將要做些什么)。求助信模板二2021/5/920⑥Herearethereasonswhy_____________(承上啟下,開始解釋原因).⑦Foronething,_____________(請求的原因一);Foranother,_____________(原因二).⑧Therefore,_____________(總結寫信的目的)。

⑨Ishallbemuchobligedtoyouifyou_____________(對收信人的期望).⑩ThanksforyourkindconsiderationandIlookforwardtoreceivingyourearliestreply.YourssincerelyLiMing2021/5/921DearSirorMadam,

①Iwritethislettertoapplyforthepositionthatyouhaveadvertisedin____________(報紙名稱)of______________(廣告發(fā)布時間).

Iam________from________.③NotonlydoIhavethequalificationsforthisjob,butIalsohavetherightpersonalityfora__________(工作名稱).④Asa/an________,Ihavebeen________.⑤

Besides,Iwon________in________.(你的優(yōu)勢,特長)三、求職信2021/5/922

⑥Iwouldappreciateitverymuchifyoucouldgivemeanearlyreply./Shouldyougrantmeapersonalinterview,Iwouldbemostgrateful.⑦Ifyouneedtoknowmoreaboutme,pleasefeelfreetocontactmeatanytimeat_______________(電話號碼/郵件地址)

⑧Thankyouforconsideringmyapplication,andIamlookingforwardtomeetingyou.Yourssincerely,LiMing2021/5/923Dear_____________,

①Iamnowwritingthesefewlinestoexpressmysincerethanksfor_____________(感謝事由)。②I'dlikeyoutoknowhowmuchyourmeanttome.③Youhaveapositivegeniusfor_____________(對收信人某一方面的贊美).④Inotonlyenjoyed_____________,butalso_____________.⑤Ishalleverremember_____________asoneofthemost_____________inmylife.四、感謝信2021/5/924

⑥Ihopetohavetheopportunityofreciprocating(報答).⑦

Iwillfeelveryhonoredandpleasedifyou_____________(表達自己回報的心愿)。⑧Iamlookingforwardtoseeingyounexttime!

Irepeatmythanksforyour_____.⑩Pleasegivemykindregardstoyour________.YourssincerelyLiMing2021/5/925Dear_____________,

①Iamexcessivelysorrytosay/tellyouthat_____________(直接說出道歉事由)。②Now,Iamwritingyouthisletterofapologytoshowmydeepregret.③

Pleaseacceptmysincereapology.④Ihopeyouwillunderstandmeandexcusemefor_____________(請求對方原諒的事由)。五、道歉信2021/5/926

⑤Thereasonformydelay/absencewasthat_________________(過失的原因)。⑥Ihadnowayoutbecause_____________自己當時的處境和情況。⑦Thereforeit'snotinmypowerto_

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