高教社新國規(guī)中職英語教材《英語服務(wù)類職業(yè)模塊》服務(wù)類-U6

TeamworkUnit6英語服務(wù)類職業(yè)模塊understandthetalksaboutateamtalkaboutteamworkreadaboutteamworkexperienceswriteabouthowtobecomeagoodteammemberrealizethevalueofteamspiritLearningObjectivesAfterlearningtheunit,youwillbeableto01WarmingUp02ListeningandSpeaking03ReadingandWriting04CultureNotes05LanguagePractice06ProblemSolving07Self-assessment01WarmingUp看圖片，補全句子。Lookandcomplete.hotelstaffclerksfiremencrewmedicalteamchefandcooks1The

onanairplaneworktoservepassengers.2A

curepatientsoftheirillness.3The

makeahotelcomfortableforguests.crewmedicalteamhotelstaff看圖片，補全句子。Lookandcomplete.4The

inarestaurantpreparedeliciousfood.5The

arrivequicklyandputoutthefire.6The

intheofficeareworkingefficiently.chefandcooksfiremenclerkshotelstaffclerksfiremencrewmedicalteamchefandcooks02ListeningandSpeakingexpressAteamisagroupofpeopleworkingtogethertoreachagoal.Workinginateamhelpsyoubecomemore1)

atwork.Whenworkingwithyourteam2)

,youshouldrespectand3)

them.Listentothemcarefullyand4)

withthemclearly.Dowhatyoucanto5)

themandfindsolutionstoproblems.successfulmemberstrustcommunicatehelpsuccessfulsupporttrustcommunicatemembersconfidentListenandchoose.聽錄音，選詞填空。supportWhatIsaTeam?聽對話，補全缺失內(nèi)容。Listenandcomplete.It’sveryimportanttofeelYoumustbenervousthatIhavelearnedalotfromthemSofareverythingisgreatIhavesharedalotwiththemHe’salsohighlyrespectedbyhisemployeesABCDEF(Twocolleaguesaretalkingaboutanewjob.)Annie:

Hi,Sam!Sam:

Hi,Annie,howareyoufindingyournewjob?Annie:

Prettygood.Mycolleaguesseemalright.1)

.Sam:

That’snice.Whatdoyoudoinyourjob?Annie:

Well,Iworkinthemarketingdepartmentandwedoa

lotofteamwork.Peopleworkcloselywitheachother.Sam:

That’sgood.2)

youarepartoftheteamat

work.TeamworkDA聽對話，補全缺失內(nèi)容。Listenandcomplete.It’sveryimportanttofeelYoumustbenervousthatIhavelearnedalotfromthemSofareverythingisgreatIhavesharedalotwiththemHe’salsohighlyrespectedbyhisemployeesABCDEFAnnie:Indeed.Teamworkishighlyvaluedinthisnewcompany.Ilikeourbosstoo.Heiseasytogetalongwithandhetreatseverybodywithrespectandappreciation.3)

.Sam:

That’sgreat.Apositiveworkenvironmenthelps

motivateemployees.Annie:

Yes,you’requiteright.Mycolleaguesoftengivemeconstructivesuggestionsand4)

.Sam:

Soyoupreferworkinginteamstoworkingby

yourself?Annie:

Right!Ibelievemostpeopledo.TeamworkFC再聽對話，填空并復(fù)述。Listen,completeandretell.(Annieistalkingabouthernewjob.)Ihavegotaprettygoodjob.Iworkinthe1)

departmentandwedoalotof2)

whichishighlyvaluedinthecompany.Mynewbossiseasyto3)

4)

with,forhetreatseverybodywith5)

and6)

.Mycolleaguesoftengivemeconstructive7)

andIhavelearnedalotfromthem.I8)

workingina9)

toworkingbymyself.marketingteamworkgetalongrespectappreciationsuggestionspreferteamActandpractice.根據(jù)所給信息，與同伴表演對話。Situation1A:YouareJames.Youfoundanewjobatthedesigningdepartment.Yourcolleaguesarefriendlyandoftengiveyousomehelpfuladvice.

Andyourmanagertreatseveryonewithrespect.Talkaboutyour

newjobwithLinda.B:YouareLinda.AskyourfriendJamesabouthisnewjob,colleagues

andmanager.Actandpractice.根據(jù)所給信息，與同伴表演對話。Situation2A:YouareSusan.Youfoundanewjobatthehousekeeping

department.Yourcolleaguesarekindandoftengiveyousome

usefuladvice.Andyourmanagertreatseveryonewith

appreciation.TalkaboutyournewjobwithBen.B:YouareBen.AskyourfriendSusanabouthernewjob,her

colleaguesandhermanager.Actandpractice.根據(jù)所給信息，與同伴表演對話。Situation1A:Hi，Linda.B:Hi,James,howareyoufindingyournewjob?A:Verygood.Mycolleaguesarefriendlyandoftengivemesome

helpfuladvice.B:Soundsnice.Whatdoyoudoinyourjob?A:Well,Iworkinthedesigningdepartmentandwedoalotof

teamwork.Peopleworkcloselywitheachother.B:Whataboutyourboss?A:Mymanagertreatseverybodywithrespect.Weallrespecthim,too.B:Iamgladthatyouenjoyyournewjob.Actandpractice.根據(jù)所給信息，與同伴表演對話。Situation2A:Hi,Ben.B:Hi,Susan,howareyoufindingyournewjob?A:Verygood.Mycolleaguesarekindandoftengivemesomeuseful

advice.B:Soundsnice.Whatdoyoudoinyourjob?A:Well,Iworkinthehousekeepingdepartmentandwedoalotof

teamwork.Peopleworkcloselywitheachother.B:Whataboutyourboss?A:Mymanagertreatseverybodywithappreciation.Weallrespecthim,

too.B:Iamgladthatyouenjoyyournewjob.03ReadingandWritingTickandread.勾選出團隊合作的優(yōu)勢并閱讀文章。LearnnewideasObtainmoreskillsSolveproblemsquicklyDevelopabilitiesHoldmoremeetingsAlanGreen,managerofanadvertisingagency,sharedastoryofhisfamily’svacationinLondon.Theywerestayingatahotelandhadorderedbreakfastinbed.Hisdaughteronlyateahalfofabagel,leavingtheotherhalfforlaterthatday.Afterbreakfast,thefamilylefttoexploreLondon.Butwhentheywerebackinthehotelroomintheafternoon,thebagelwasgone.Hisdaughterwasalittledisappointed,assumingthehousekeepinghadgotridofit.Ontheroomphone,therewasavoicemessagefromthefrontdesk.Theysaidthattheroomservicehadremovedthehalfbagelfromtheroom,consideringthatuponarrival,itsrightfulownerwouldpreferafreshone.Sothefrontdeskcontactedthekitchentosetasideabagel,andtheroomservicewasinformedthatuponrequest,theywouldneedtodeliverthefreshone.Beingintheservicebusinesshimself,Mr.Greenimmediatelyrecognizedthatcommunicationandteamworkbetweendifferentdepartmentsinthehotelwereamazing.Allparticipantsunderstoodtheresult:toperformthebestserviceforguests’satisfaction.Eachemployeeacceptedhisresponsibilityandparticipationtofulfillasmalldesirethataddedtothelargerpictureofaperfect,memorableexperience.ABagelTickandread.勾選出團隊合作的優(yōu)勢并閱讀文章。1)Theroomserviceremovedthehalfbagelfromtheirroomandputitinthe

kitchen.2)Thedaughterfoundafreshbagelintheirroomwhentheywerebackinthe

afternoon.5)Mr.Greenwasverysatisfiedwiththeserviceinthehotel.4)Mr.Greenwasamazedattheteamworkinthehotel.3)Employeesfromdifferentdepartmentsworkedcloselytoservecustomersinthehotel.再讀文章，判斷正誤。Readandjudge.Disscusandanswer.與同伴討論，回答問題。1)Whatcanyoulearnaboutteamworkfromthepassage?Ilearnedthatinateameveryoneshouldaccepthisresponsibility,participateandperformhisbest.Disscusandanswer.與同伴討論，回答問題。2)Asateammember,whatshouldyoudotohelpyourteamfinishtasks?Iwillbepolitetomycoworkersandtreatthosecoworkersfromdifferentbackgroundswithrespect.Iwilldiscusstheproblemwiththembeforemakingdecisions.Whenmycoworkersareinneed,Iwilltrytohelpthemwithmyknowledgeandexperience.IfImakemistakes,Iwilltakemyresponsibilityandtrytofixthem.閱讀所給信息，填寫小標(biāo)題并寫出自己的做法。Readandwrite.CommunicatewithyourcoworkersclearlyOfferconstructivefeedbacksTakeactionstosolveproblemsRespectyourcoworkersTakeresponsibilityThefollowingskillscanhelpyoutoworkinateammoresuccessfully.1.

.Bepolitetoyourcoworkersandlistentothempatiently.Treatthosecoworkersfromdifferentbackgroundswithrespect.2.

.Whenaprojectisdiscussedatameeting,youshouldlistencarefully,andaskquestionsifyoudon’tunderstand.Atthesametime,don’tbeafraidtogiveyouropinionsontheprojectclearly.3.

.Dowhatyoucantosupportyourcoworkersandfindsolutionstotheproblemsbeforetheygrowintoseriousones.SkillsforaGoodTeamMemberRespectyourcoworkersCommunicatewithyourcoworkersclearlyTakeactionstosolveproblems閱讀所給信息，填寫小標(biāo)題并寫出自己的做法。Readandwrite.4.

.Sometimes,thingsarereallyoutofyourcontrolandyoumakemistakes.Inthatcase,admityourmistakesandtakeactionstofixthem.5.

.Constructivefeedbackcanhelpyourcoworkerswhentheyhaveproblemswithclientsorprojects.Sharingyourknowledgeandexperiencewillmakeyouavaluableandtrustedteammember.SkillsforaGoodTeamMemberTakeresponsibilityOfferconstructivefeedbacksCommunicatewithyourcoworkersclearlyOfferconstructivefeedbacksTakeactionstosolveproblemsRespectyourcoworkersTakeresponsibilityTobeagoodteammember,Ifirstlyshould

.

.

Inaddition,

.

What’smore,

.

.

Lastbutnotleast,

.

.

Allinall,

.

bepoliteandtreatmycoworkerswithrespect.Ishouldlistencarefullyandgivemyopinionsclearly.Ishouldsupportmycoworkersandtrymybesttosolveproblems.Ishouldsharemyknowledgeandexperiencewithmycoworkers.Iwilltrymybesttobecomeagoodteammember.閱讀所給信息，填寫小標(biāo)題并寫出自己的做法。Readandwrite.04CultureNotesCulturalNotes.世界上各個企業(yè)都非常注重團隊合作，其核心價值觀可以歸結(jié)為“積極融入團隊，配合團隊完成工作；決策前積極發(fā)表建設(shè)性意見，充分參與團隊討論；決策后，從言行上完全予以支持；善于利用團隊的力量解決問題和困難”等。團隊合作是中國企業(yè)華為公司核心價值觀的重要體現(xiàn)。華為公司倡導(dǎo)“勝則舉杯相慶，敗則拼死相救”的團隊精神。這是在互幫互助、團結(jié)協(xié)作的企業(yè)傳統(tǒng)文化基礎(chǔ)上產(chǎn)生的，同時也通過企業(yè)管理模式和管理制度加以保障。日本企業(yè)松下電器倡導(dǎo)“全員經(jīng)營”“群智經(jīng)營”，即公司的經(jīng)營是“通過全體職工的精神集結(jié)成一體的綜合力量進行的”。松下電器公司建立了多項制度，以增強公司員工的凝聚力。05LanguagePracticeListenandjudge.聽錄音，判斷正誤。1)Mikehasgotanewjob.2)Therearefivepeopleontheteam.5)Thecoworkersarenicetohim.4)Mikecanlearnsomenewideasfromhiscoworkers.3)Mikelikeshiscoworkers.錄音原文ScriptAmy:Hi,Mike!How’syournewjobgoing?Mike:Reallywell!Thankyou,Amy.I’mworkinginateamwithfiveotherpeople.Amy:Doyoulikeworkinginateam?Mike:Sure.Mycoworkersaresoclever!Amy:Anythinggoodforyou?Mike:Icanlearnsomenewideasfromthem.Amy:Isiteasytogetalongwiththem?Mike:Yes,theyaresofriendly.根據(jù)所給信息，與同伴練習(xí)對話。Speakandpractice.creative/hardworkingadvice/skillsrespect/trustA:Doyoulikeworkinginateam?B:Sure.Mycoworkersareso

!A:What’sthemainbenefitofteamworkforyou?B:Icanobtainsome

frommycoworkers.A:Howdoyougetalongwiththem?B:We

eachother.participant1)Ihaveworkedinthe

departmentofthehotelfor2years.2)Ihavegot

frommymanager,forIhavedoneagoodjob.3)Theplanisdesignedto

employeestoworkmoreefficiently.4)Allthe

wererequiredtosigninastheyenteredthemeetinghall.5)Itislikelytoimprovecustomers’

andreducecosts.6)Thepaperprovides

suggestionsforalltheteammembers.marketingappreciationmotivateparticipantsdesiresatisfactionconstructivemarketingappreciationmotivateremoveChooseandcomplete.選擇詞語，用適當(dāng)形式填空。satisfactionconstructiveReadandjudge.讀有關(guān)團隊成員的句子，判斷正誤。1)IgivemyopinionsatameetingonlywhenIaminvitedtodoso.2)Ileavemycoworkerstofindsolutionstoproblems.5)Icorrectmymistakesquicklyincasemycoworkersfindthem.4)Isometimescometoworkalittlelate.3)Idothingsinmyownwayallthetimeandneverchangemymind.6)Igivesomeconstructivesuggestionstomycoworkerswhentheyhaveproblemswithclients.Asateammember,選擇語句，補全關(guān)于避免活動13中錯誤行為的句子。Chooseandwrite.dothingsinmyownway1)Whendiscussingaprojectatameeting,Ishouldspeakmymindand

.2)Insteadof

,IshoulddowhatIcantofindsolutions.3)Asateamplayer,Iwillnotalways

.4)Agoodteammemberusually

orworkextrahourstohelp.5)WhenImakeamistake,Ishouldadmitand

quickly.comestoworkalittleearlygivemyopinionsleavingproblemstosomeoneelsecorrectitgivemyopinionsleavingproblemstosomeoneelsedothingsinmyownwaycomestoworkalittleearlycorrectit06ProblemSolvingSituationYouworkasaclerkintheplanningdepartmentinahotel.Youaregivenanassignmenttomakepreparationsforaweddingreceptiontobeheldtwoweekslater.Nowworkwithyourpartnertodivideup(分配)thetasksandfinishtheworkassignmentsheet(工作分配表).ProblemSolving.ProblemSolving.AthefrontDesktheaccountingdepartmentthesecuritydepartmentthefood&beveragedepartmentthemaintenancedepartmentwelcomeguestspreparefoodanddrinksforthereceptionmakesurethatalltheequipmentandfacilitiesworkwellcollectthepaymentprot