unit5-商務英語視聽說

BusinessEnglishViewingListening&Speaking1BusinessEnglishVLSTravelandVisitsUnitFive2Warm-upRelatedInformationListening&SpeakingFurtherListeningViewing&SpeakingViewing&BrainstormFunTimeListeningChallengeAssignmentsClassSchedule3Brainstorming:

watchavideoclipanddiscussinpairs:ThinkaboutasimilaritiesanddifferenceswhenyoutalktopeopleyoufirstmeetfromanEnglishspeakingcountry.Whattopicswouldyouchoosetotalkaboutwithsomeoneyouhavejustmetduringatrip?Whattopicsaretraditionallytaboo(禁忌)whentalkingtostrangers.Warm-upVideoHints4Hints:Safetopics:

weather,holiday,currentaffairs…participateinsmalltalksabouttravel,weatheroraccommodations;tabootopics:sex,religion,politics,income…Goon5SmalltalktopicAbouttravel:

Itwasabitrough.Imissedmyconnection.Therewerenoproblems.Aboutweather:Yes,it’slovely.RealNovemberweather,sharpandbrightAboutaccommodation:Theserviceisratherslow.Theroomsareabitcramped(狹窄的).Goon6Lookatthefollowingsituationanddecidewhoyouwouldspeaktoandwhatyouwouldsayineachsituationtogettheinformationyouneed.Warm-upHintsYou’vehearthatflightBZ431isdelayed.YouwanttoreconfirmyourseatonflightTR998.

YouwantanairtickettoBangkok.You’veheardthatthe17:55trainiscancelled.7Hints:Toairportinformationclerk:

CanyoutellmewhattimeflightBZ431isgoingtodepart?I’veheardthere’sgoingtobeadelay.Totravelagentorairlineofficeclerk:

I’dliketoreconfirmmyreservationonflightTR998onMondayevening.Thenumberoftheticketis…8Totravelagentorticketofficeclerk:

I’dliketoflytoBangkokonthe18thofnextmonth.Canyoutellmewhatthecheapestfareis,andwhentheflightsare?Totraininformationclerk:

I’veheardthatthe17:55trainiscancelled.Whenisthenexttrainfromhereto…?Hints:9

Relatedinformation—Allkindsofguestroomsinthehotel102.Wehavesinglerooms,doubleroomsandsuitesanddeluxe[d?'l?ks]suitesandPresidentialsuites.我們旅館里有單人間、雙人間、套房、豪華套房及總統(tǒng)套房。Relatedinformation1.Whatkind/typeofroomdoyoulike/prefer?請問你要訂哪種房間？113.Iwanttoreserveasingleroomwithshower.我想預訂一間有淋浴的單人房間。4.CouldIbookadoubleroomwithbath?我可以預訂一間有浴缸的雙人客房嗎？Relatedinformation126.I'dlikearoomwithaview.我想要一個風景較好的房間。7.I'dpreferaquietroom.我想要一個安靜點的房間。8.I'dlikearoomfacingthesea/themountains.我喜歡朝向大海/群山的房間。5.I'dliketomakeareservationforasuitewithbothshowerandbath.我想預訂一個既帶淋浴又帶浴缸的套房。Relatedinformation13ListeningandSpeakingTask11.Listentoaninterviewandmakethebestchoiceforeachstatement.P.50Mp3KeyScript14Key:1.C2.B3.B4.C5.ATask115

interviewer:

So,whatbasicneedsdobusinesstravelershave?Kevin:

Oneofthemostimportantthingsisaquickcheck-inandcheck-out.Afteralongtrip,it’sannoyingtohavetowaitatthehotelreceptionforfiveminutes.Roomserviceisalsoveryimportant.Guestsoftenstayintheirroomsworkinganddon’thavetimetogoouttoarestaurant,sotheywanttheirmealstobeservedintheirrooms.interviewer:

Andwhatfacilitiesarethereintheroom?Task1Makingacall16Kevin:

Well,nowadayscommunicationfacilitiesareessential,sothingslikeamodernsocket,whereguestscanplugtheirmodemsin,andafaxareveryimportant.

Interviewer:

Yes,ofcourse.Kevin:

Thelightingisalsoveryimportant.We’vejustspentalotofmoneyupgradingthelightinginourrooms.AsIsaid,guestsoftenspendtheireveningspreparingwork,sotheyneedgoodlightingattheirdesks.interviewer:

Andwhataboutfacilitiesinthehotelingeneral?Task1Makingacall17ScriptKevin:

Thebarsareimportant.Corporategueststendtospendmoretimeinthehotelbarsthantourists.It’sveryimportanttoprovideabusinesscenter,too.interviewer:

Whatservicesdoesthebusinesscenterprovide?Kevin:

Basicsecretarialservicessuchasphotocopyingandtyping.Guestsalwaysfindithelpfultohavethesekindofthingsorganizedforthem.interviewer:

Right,andwhataboutthedistancetotheairportandcitycenter?Ithatimportant?Task1MakingacallTask1Makingacall18Kevin:

Yes.We’reintheeastofLondonsowe’renearCityAirport.Alotofourguestshavemeetingsinthisarea;theydon’twanttobenearHeathrowAirportorrightinthecitycenter.ButitiseasytogettothecenterofLondonfromhere.Itonlytakesabout15minuteswithourcourtesybus.Andthere’sariveroftaxis,aswell.

interviewer:

Arecorporateguestsinterestedinusingyourfitnesscenterorswimmingpool?Task1Makingacall19Kevin:

Notreally.They’remorepopularwithtourists.Ourcorporateguestsaremoreinterestedingettinginandoutofthehotelasquicklyaspossibleandworkingwhilethey’rehere.

backTask1Makingacall20ListeningandSpeakingTask12.WatchavideoclipandBrainstorm:Whatkindofhotelwouldyouprefertostayinifyouwereonabusinesstripintermsofatmosphere,location,facilitiesandservices?P.51HotelserviceHints21atmosphere:

Homelike,hospitable,relaxing…Location:

nearairport/station,neardowntown,inbusinessarea…facilities:businesscenter,fitnesscenter,24-hourcafé/restaurant…services:buffet-stylebreakfast,freecarparking,sauna,hotelsecretary,freshfruitandflowersinbedrooms…Hints:22ListeningandSpeakingP.51Mp3KeyScriptTask2Enjoyavideoclipaboutreceivingvisitorsthenlistentoapassageandfillintheblanks.Receivingvisitors23P.51Keys:1)dailyroutineintheoffice2)whetherthevisitorhasanappointmentornot3)greetthevisitor4)thevisitor’sname,titleandposition5)apologizeandmakesomesuggestionsTask124P.51Keys:6)expressregretandexplainwhy7)date,time,nameandthefirmthevisitorworksfor.8)considerateandwarm9)keepthevisitorfullyinformedofthesituation.Task125Script

Receivingvisitorsisanimportantpartofthereceptionist’s1)dailyroutineintheoffice.Thereisacertainprocedureforreceivingvisitors.Areceptionistshouldfindout2)whetherthevisitorhasanappointmentornot.Ifthevisitorisanimportantclient,theexecutiveshouldcomedowntothereceptionareato3)greetthevisitor.Sometimesthereceptionistoranothersecretaryaccompaniesthevisitortotheexecutive’soffice.Thereceptionistorothersecretaryaccompaniesthevisitortotheexecutive’soffice.Thereceptionistannounce4)thevisitor’sname,titleandposition,andintroducedtheexecutivetohim/her.

Script26ScriptWhenavisitor’srequestforameetingcannotbesatisfied,thereceptionistshould5)apologizeandmakesomesuggestionsforanalternativetime.Ifameetingisimpossible,thereceptionistshould6)expressregretandexplainwhy,withtact,sothatthevisitor’sfeelingsarenothurt.Areceptionistshouldkeeparegisterwhichincludes7)date,time,nameandthefirmthevisitorworksfor.Itcanbereferredtowhenthereisarequestforinformation.Script27Thereceptionistshouldbepolite,helpful,well-spoken,andalwaysbe8)considerateandwarm.Whenavisitoriswaitingtoseetheexecutive,thereceptionistshouldinvitehim/hertositinaneasychairtowait.Andifthereisadelay,thereceptionistshouldapologize,offeracupofcoffeeorteaand9)keepthevisitorfullyinformedofthesituation.Scriptback28FurtherListeningHowtospendyourNationalDaygoldenweek?Let’swatchthereportofHotbookingforgoldenweektoursandtrytofilltheblanks.29

Theweek-longNationalDayholidaystartsOctober1.Nowisthetimetosignupfor1)_____________.Butwithfewerflightsavailablethisyea2)_______________suchasXinjiangandYunnanmayalreadybesoldout.EveryNationalDaygoldenweekbringsouthugenumbersoftourists.Withtwoweekstogo,they’vealreadystarted3)____________forpopulardestinationsuchasXinjiang,YunnanandHainan.packagetourstopdestinationssigningup30

ZhangLingjie,ChinaTravelAgency,said“Peoplewhowanttogoto4.____________________________________.FlightsatBeijingInternationalAirportaredown20%duetoits5._________________,andthishasdrivenpricesup.6._____________________________________.Tourpackagesareupabout20percentoverlastyear.thepopularplacesshouldbooktheirtripsearlyexpansionprojectHotelroomsandentryticketsalsocostmore.31InBeijing’s7)________________________,tourbookingforEuropeandAustraliahaveclosed.TripstoeastandsoutheastAsiancountrieshaveonlyafewspacesleft.ZhaoYuping,ChinaTravelAgency,said8._____________________________________willendnextTuesday,excepttoursontoJapan,whichwillbeendthisweek.”9.______________________________________havealsohittheoutboundmarket.TravellersgoingtosoutheastAsiawillhavetopayfivetofifteenhundredyuanmorethanlastyear.

outboundtourismmarket“RegistrationfortripstoAsiancountriesFewerflightsandhigherticketprices32LanguageFocus

Gothroughallthesentencesonpage52topage56andtryyourhandatkeepingtheminmind.33Role-play1Role-playinpairsaccordingtothesituationbelow.

YouhaveaguestjustarrivingattheHiltoninternationalHotel.Youarecheckinginatthereceptionandaskingthereceptionistforthefollowinginformation:P.56Whenandwhereisthebreakfastserved?Istherearoomforameetingofeightpeoplethatyoucanuse?34P.56Wherecanyousendfax?Isthereanyotherroomwithabetterview?Whattimedoyouhavetocheckout?Isitpossibletoreservearoomforyournextvisitinamonth?ToAssignmentsRole-play135FunTimeandSpeaking

Watchthevideoandhaveafun.Canyouguesswhatthesleepingman’sreactionisafterhewakesup?Hairregrowth36ViewingandSpeaking

Pre-viewingReadthedialogueandlearnhowtoexpressyourselfwhengoingthroughcustoms.37Henry:Sure,Hereyouare.Andthisisthedeclarationform.亨利：當然，給您。這是入境申請表。Officer:What'sthepurposeofyourvisit?海關人員：請問您此行的目的是什么？Henry:I'mhereonbusiness.亨利：我來這兒履行公務。Officer:MayIseeyourpassportplease?海關人員：我可以看一下您的護照嗎？Officer:Thisvisaisgoodfortwoweeks.Howlongwillyoubestaying?海關人員：您的簽證期限是兩個星期，你打算待多長時間？38Officer:Andyouwilldosometravelingwhileyouarehere?海關人員：這期間您會去旅行嗎？Henry:Yes,Iwanttospendacoupledaysfortraveling.IhavefriendsthereIwillvisit.亨利：是的，我要去拜訪朋友。Officer:Whatdoyouhaveinthebag,sir?海關人員：先生，請問您的包里有些什么？Dialogue—GoingthroughcustomsHenry:Fortendays.亨利：10天以后就回去了。Henry:Justcamera,clothes,andsomebooks.亨利：只是照相機、衣服和一些書籍。39Henry:Alright.亨利：好的。Officer:OK.Enjoyyourtrip,sir.海關人員：可以了。祝您旅途愉快，先生。Henry:Thankyou.亨利：謝謝。Dialogue—GoingthroughcustomsOfficer:Wouldyoumindopeningthebagforme?海關人員：請您把包打開讓我看看行嗎？40Viewing&Speaking

Watchthevideoandanswerthequestionsbelow.Video1ScriptP.57Key41Key:1)WhatisthepurposeofGeorge’stravel?Georgeistravellingonbusiness.2)Howlongishegoingtosay?Hewillstayforaboutaweek.3)WhohasinvitedGeorgetoattendthetradefair?Hehasbeeninvitedtoattendthetradefairbyhisbusinessassociates.P.5742Key:4)Whatisinthebag?DoesGeorgehavetopaydutyonit?Hislaptopcomputerisinthebag.It’sduty-free.5)ArethefourpacksofcigarettesthatGeorgehasdutiable?Whyorwhynot?No,goodforpersonaluseratherthancommercialusearenotsubjecttoduty,andtheyarewithinthelimit.P.5743Script

(Georgeisgoingabroadonbusiness.Thisishisfirsttimetravelingabroad.Nowheisgoingthroughcustoms.)inspector:

Goodafternoon.MayIseeyourpassport,please.George:

ofcourse,hereyouare.inspector:

Thankyou.Whatisthepurposeofyourvisit—businessorpleasure?George:

Business.inspector:

Isee.Howlongwillyoubestayinginourcountry?George:Aboutaweek.

ScriptVideo1Goingthroughcustoms44Scriptinspector:Isthisyourfirsttimeinthecountry?George:Yes.I’vebeeninvitedbyourbusinessassociatestoattendatradefair.inspector:

Fine.Isthisallyourluggage?George:

Yes,that’sallmyluggage,onesuitcaseandonebag.inspector:

Doyouhaveanythingtodeclare?George:

Iguessnot.ImeanI’mnotquitesureaboutit.Yousee,thisismyfirsttime…Video1Goingthroughcustoms45Scriptinspector:

Isee.Well,wouldyoumindopeningyoursuitcase?George:Oh,notatall.

inspector:Thanks.

(Georgeopenshissuitcase.Theinspectorisinspectingthesuitcase,andnowhelooksatabag.)inspector:

What’sinsidethebag?George:

That’smylaptopcomputer.DoIhavetopaydutyonit?Video1Goingthroughcustoms46Scriptinspector:

No,it’sduty-free?George:

Bytheway,I’mcarryingfourpacksofcigarettesformyownuse.Aretheydutiable?inspector:

No,goodsforpersonaluseratherthancommercialusearenotsubjecttoduty.Andtheyarewithinthelimit.George:Good.Andthanksfortheinformation.

inspector:Allright.Here’syourpassport.George:Isthatallthecustomsformalities?

inspector:Yes.You’rethroughnow.Haveapleasantstay.George:Thanksalot.Script47Role-play2Role-playinpairsaccordingtothesituationbelow.YouaredepartingfromanairportinCanada.Youarestoppedbyasecurityoffice,whothinksthereissomethingunusualwithyouandasksyouseveralquestion:P.5848Role-play2P.58Whatisthepurposeofyourvisit?Wherehaveyoubeenstaying?WhohaveyoubeenincontactwithinToronto?Whatisinsideyourcase?ToAssignments49Viewing&Speaking

Pre-viewingDiscussinpairs.Howimportantarethefirstimpressions?Whateffectdoestheinitialcontacthaveonfuturerelations?Hints50Hints:Firstimpressions:

Firstimpressionshelptobuildafriendlyrelationship,setapositivetonefortheentirebusinessexperienceandestablishagoodimageofyourcompany.Goon51Viewing&SpeakingFirstimpressionshelptobuildafriendlyrelationship.SupposeyouwereMr.DonaldTrump,whowouldyouhire?Video52Whowouldyouhire?

AllieAndreaSummer

JoseBrentTarek53Viewing&Speaking

Watchthevideoanddecidewhetherthefollowingstatementsaretrue(T)orfalse(F).Video2ScriptP.58Key54Key:1.F2.T3.F4.F5.F6.F7.T8.F9.T10.F55ScriptMr.Lin:Ms.Jones?Ms.Jones:

Yes,I’mMirandaJonesfromFloraGarmentTrading.Mr.Lin:MynameisLinHua.I’mthesalesManagerwithBaiyunSweaters.Howdoyoudo,Mr.Jones?Ms.Jones:

Howdoyoudo?It’sveryniceofyoutocometomeetme.

Video256ScriptMr.Lin:

You’rewelcome.AndmayIintroducedmysecretary,MissWang?Ms.Jones:Sure,It’sapleasuretomeetyou,MissWang.

MissWang:Thepleasureismine.Theflowersareforyou,Ms.Jones.Ms.Jones:Oh,thankyou.Theyarebeautiful!You’reverykind.Mr.Lin:Howwasyourflight,Ms.Jones?

Ms.Jones:Verynice.Theserviceonboardwassuperb.AndImanagedafewhours’sleep,SoIfeelfinenow.Mr.Lin:Iamgladtohearthat.Oh,letmehelpyouwithyourluggage.

Video257ScriptMs.Jones:Thankyou.(HandsasuitcasetoMr.Lin)Mr.Lin:IsthisyourfirstvisittoChina?Ms.Jones:No.Butit’smyfirstvisittoGuangzhou.Ihopeitwon’tbemylast.Mr.Lin:Ihopeyouwillhaveapleasantstayhere.

Ms.Jones:I’msureIwill.

Mr.Lin:ourcarisoutintheparkinglot.Shallwedrivetoyourhotelnow?

Ms.Jones:Yes,thankyou,Let’sgo.Mr.Lin:Thisway,please.58Script

(TheywalkoutoftheHallandheadfortheparkinglotandthendrivetothehotel)MissWang:Hereweare,Mr.Jones.ThisistheWhiteSwanHotel.We’vereservedaroomforyouonthe6thfloorwithabalconyoverlookingthepark.Ms.Jones:Thankyouverymuch.It’sveryconsiderateofyou.MissWang:Well,that’stheleastwecoulddo.(inthehotelroom)

Mr.Lin:Thisisyourroom,Ms.Jones.IsitOk?Ms.Jones:Oh,yes,it’slovely,verycozyandwell-decorated!It’sreallyverythoughtfulofyoutohavearrangeditforme.59ScriptMr.Lin:Notatall.MissWang:Youmustbeverytiredafteryourlongtrip.Isthereanythingelsewecandoforyou?Ms.Jones:No,thanks.Notatthemoment.Mr.Lin:Thenwe’llbeleavingnowsothatyoucansettlein.Afterall,We’llhaveenoughtimeforbusinessduringthenextthreedays.Ms.Jones:Thankyou.Mr.Lin:You’rewelcome.We’llcontactyoutomorrowmorning.Ms.Jones:Seeyouthen.Mr.Lin&MissWang:Seeyou!60FurtherviewingWatchtheclipanddiscussinpairs:HowdidHenryRothdotomakeagoodfirstimpressiononthegirl--LucyWhitmore?Video61Role-play3Role-playinpairsaccordingtothesituationbelow.YouaretheExportManagerofGuangzhouCosmeticLtd.,andarenowattheBaiyunAirporttomeetyourCanadiancustomer,Mr.Wilson.You’vebeendealingwitheachotherthroughtelephoneandemailforoneortwoyears,buthavenevermetbefore.Afteryoumeet,youexchangegreetingandmakeasmalltalkonthewaytothehotel.P.59ToAssignments62FunTimeEnjoyavideoexpectedfromVOASpecialEnglishandreadaloudeverysentence.

—VisitingtheNationalArboretuminWashington63ListeningChallengeGettingBacktoNature…It’sSaturdayafternoon.Richard(R),Marilyn(M),Susan(S),andHarry(H)driveuptotheircampsite(露營地)bythelake.ExcerptedfromFamilyAlbum,USA64S: Whenyou'reoutinthefreshairlikethis,itmakesyouhungry.Aren'tyouhungry,Marilyn?M: Isuream.Howaboutyou,Richard?R: _________H: Youguysarelikethreekids.R: Aren'tyouhungry,Harry?H: Well,yeah.Nowthatyoumentionit,IguessIam.Imean,____________________________withallthistalkabouteating?M: Where'sthebagwith