《商務(wù)禮儀》課件-接待外賓禮儀

商務(wù)禮儀接待外賓禮儀EtiquetteforMeetingandGreetingForeignClients5Adayinthelifeofeverybusinessismadeupof商人的日常生活總是充滿Meetings會議Greetings問候EtiquetteforMeetingandGreetingForeignClientsWhetheryouaremakinginitialcontactwithaclient希望獲得良好的開端Makesthefirstencounterandsubsequentonesgosmoothlyandeasily使第1次和以后的碰面都更順利、更容易wanttogetoffontherightfoot與客戶初次接觸時EtiquetteforMeetingandGreetingForeignClientsGettingoffonthewrongfootcanmakeforadifficultrecoverySaveyourenergyforlaterandusethesesimplestrategiesforasuccessfulstart為了良好的開始并節(jié)省精力，使用一些簡單的策略出師不利會很難彌補Thisallowsyoutoengagethepersononanequallevel-eyetoeye你可以和對方在同一水平線上進行眼神接觸EtiquetteforMeetingandGreetingForeignClients1.StandupWhenYouMeetSomeone會談見面時起身迎接Remainingseated坐著不動Youdon'tthinktheotherpersonisimportantenoughtowarranttheeffortittakestostand認(rèn)為對方不夠重要，不需要起身招呼EtiquetteforMeetingandGreetingForeignClientsIfyoufindyourselfinapositionwhereyoucan'tstandup如果你坐在沒辦法站起來的地方EtiquetteforMeetingandGreetingForeignClientsofferanapologyandanexplanation道歉并解釋原因Lookasifyouarepleasedtomeettheotherpersonregardlessofwhatisonyourmind不管在想什么，都要表現(xiàn)出很高興見到對方的樣子Putasmileonyourfaceforthepersonstandingbeforeyou對你面前的人微笑EtiquetteforMeetingandGreetingForeignClients2.Smile微笑Lookingatthepeopleyoumeet注視著和你會談的人youarefocusedandinterestedinthem你很專注并對他們感興趣3.MakeEyeContact目光接觸Staringoffsomewhereelse盯著別的地方lookingforsomeonemoretoyourlikingtocomealong想找一個更順眼的人Assoonasyouapproachpeopleyoudon'tknoworareapproachedbythem一旦靠近不認(rèn)識的人Givemoreinformation提供更多信息EtiquetteforMeetingandGreetingForeignClients4.IntroduceYourselfImmediately立刻自我介紹Hello,I'mSaraJones.IworkforABCCorporation你好，我是莎拉·瓊斯我為ABC公司工作5.OfferaFirmHandshake有力地握手Whoputsahandoutfirst誰先伸出手來Confident自信Atease自在Eyecontact目光接觸Aproperhandshake合適的握手LastsaboutthreesecondsTakesonlytwoorthreeshakes持續(xù)約三秒握兩到三次Introducinglessimportantpeopletomoreimportantpeople把職位較低的人介紹給職位較高的人Saythenameofthemoreimportantpersonfirst,andthengivetheotherperson'sname先說出職位較高的人的名字EtiquetteforMeetingandGreetingForeignClients6.LearnHowtoMakeSmoothIntroductions學(xué)習(xí)如何流暢地進行介紹Besuretoaddsomethingabouteachperson介紹時，給每個人多增添一些介紹信息Theyarebeingintroducedandwillhavesomeinformationwithwhichtostartaconversation互相介紹后，雙方會找到他們之間談?wù)摰脑掝}EtiquetteforMeetingandGreetingForeignClientsNoone,notevenyourbossismoreimportantthanyourclients沒有人比客戶更重要Aclientorthebusinessprospectisalwaysmoreimportantthanthoseinyourcompany客戶或業(yè)務(wù)前景比公司里的事務(wù)更重要EtiquetteforMeetingandGreetingForeignClients7.KnowWhotheMoreImportantPersonIs知道誰是更重要的人Itisalltoocommontobethinkingaboutwhatyouaregoingtosaynext通常情況下會思考接下來要說什么EtiquetteforMeetingandGreetingForeignClients8.PayAttentiontoNames注意名字andnotfocusonthepersonyouhavejustmet而不關(guān)注對方在說什么Concentrateandrepeatthenameassoonasyouhearit集中注意力，聽到名字時進行重復(fù)EtiquetteforMeetingandGreetingForeignClientsyoustandabetterchanceofrememberingitlater這樣有利于記住它Makethemfeelcomfortableandputthematease讓他們感到舒適，讓他們放松Usefirstnamesofthepersonswhomyouhavejustmetonlyaftertheygiveyoutheirpermission只有在獲得允許之后，才能用名字稱呼對方EtiquetteforMeetingandGreetingForeignClients9.UseFirstNames使用“名字”Goal目標(biāo)Everyreceptionisthebeginningofthebusiness每一次接待都是業(yè)務(wù)的開始TheBasicsinReceivingForeignGuests接待外賓的基本原則givetheguestsagoodfirstimpression給客人良好的第一印象EtiquetteforMeetingandGreetingForeignClientsAperfectreceptionprocess一個完美的接待流程Receivingguestsorvisitorsprovidesagoodchancefor接待客人或訪客是一個好的機會去betteringunderstandingandbuildinggoodrelations增進了解和建立良好關(guān)系EtiquetteforMeetingandGreetingForeignClientsTerminateyourtelephoneconversationimmediatelywhenyourappointmentarrives約好的時間到時，立即停止電話交談Acceptonlyemergencycallsandconcentrateonthevisitors只接緊急電話，專注于訪客EtiquetteforMeetingandGreetingForeignClients1.BePunctual守時Whenshakinghands,beabitstrongbutnottootight握手時要稍微用力，但不要握太緊EtiquetteforMeetingandGreetingForeignClients2.GreetingandMakingIntroductions問候和介紹Please…請…Thanks謝謝Name姓名EtiquetteforMeetingandGreetingForeignClientsGetreadytohelpyourguestswheneverandwherevertheyareintrouble隨時隨地準(zhǔn)備好幫助你的客人Title頭銜Professionalaffiliation職業(yè)關(guān)系Makingintroductions介紹Anintroductionexpressesalevelofrespect自我介紹表達一定程度的尊重reflectshowthepersonmakingtheintroductionviewstheotherperson'sstatus反映自我介紹的人如何看待對方的地位EtiquetteforMeetingandGreetingForeignClientsPersonsoflesserauthorityareintroducedtopersonsofgreaterauthority權(quán)力較小的人被介紹給權(quán)力較大的人alwaystakesprecedenceoveranyone始終優(yōu)先于任何人EtiquetteforMeetingandGreetingForeignClientsAclient客戶Lettheguestwalkonyourright讓客人走在你的右邊Openthedoorforhimorher為他或她開門Lettheguestgothroughthedoorfirst讓客人先進門EtiquetteforMeetingandGreetingForeignClients3.GuideGueststotheReceptionRoom引導(dǎo)客人到接待室Whentheyarrive,makesuredocumentsareready當(dāng)他們到達時，確保文件已經(jīng)準(zhǔn)備好Arrangecomfortableplaceforyourvisitorstositin為訪客安排舒適的地方Getsufficientchairsreadyforgroupvisitors為團體訪客準(zhǔn)備足夠的椅子Directthevisitortothecoffeeroom指導(dǎo)來訪者到咖啡室Coffee咖啡Tea茶Theage年齡Salary薪水EtiquetteforMeetingandGreetingForeignClients4.MindYourPersonalBehaviors注意個人行為OffensiveOtherprivatematters其他私事無禮的You’renotsupposedtosmokeunlessyouarepermitted除非得到許可，否則不允許吸煙Conveywhatyouthinkbythetoneofyourvoice用語氣表達想法Besidessmiling,modulateyourvoice不但要微笑，還要調(diào)整你的聲音Dresscleanandtidy衣著干凈整潔EtiquetteforMeetingandGreetingForeignClients5.DressCode著裝要求Formalbusinessoccasion正式商務(wù)場合Blacksuit黑色西裝Bluesuit藍色西裝Beawareofyourvisitors'background了解訪客的背景preparetomeetthemassoonastheyarrive到達后盡快與他們見面EtiquetteforMeetingandGreetingForeignClients6.Hostingaforeigndelegation接待外國代表團Makesureyouunderstandyourvisitors’objectivesandt