客艙播音藝術(shù) 課件 Task 2 Notice of Flight Cancellation

Task2

Notice

ofFlightCancellation

演講者：Guestsfirst,servicefirst

賓客至上，服務(wù)第一PartILeading-in0102PartIII

Let’sread03

PartIVWordsandexpressions04目錄05PartIIBackgroundinformationPartVReadingtips06PartVIPracticalpracticePartIleading-inDialogue：A:I’mhereforflight513toNewYorkbutIthoughtIheardthepagingsystemannouncethatitiscanceled.Isthattrue?你好。我是要乘坐去紐約的513次航班的乘客。我聽見廣播說航班條取消。是嗎？B:I’mterriblysorry,sir,butI’mafraiditistrue.Thatflighthasbeencanceled.Wouldyouliketotrytobooktomrrow’sflight?十分抱歉，先生，航班是取消了。您想預定明天的票嗎？Question:DoyouknowhowtoannounceanoticeofFlightCancellation?PartIIBackgroundInformation航班取消：由于機務(wù)維護、航班調(diào)配、商務(wù)、機組等原因，造成航班延誤或取消，航空公司將向旅客提供航班動態(tài)信息、安排餐食或住宿等服務(wù)。由于天氣、突發(fā)事件、空中交通管制、安檢以及旅客等非承運人原因，造成航班延誤或取消，機場方面可向旅客提供航班動態(tài)信息，協(xié)助旅客安排餐食和住宿，費用由旅客自理。PartIIILet’sread1.LadiesandGentlemen,mayIhaveyourattentionplease:WeregrettoannouncethatflightCA5128fromGuiyanghasbeencanceleddueto1)thepoorweatherconditionatourairport;2)thepoorweatherconditionovertheairroute;3)thepoorweatherconditionatGuiyangairport;4)aircraftreallocation;5)themaintenanceoftheaircraft;6)theaircraftmaintenanceatGuiyangairport;7)airtrafficcongestion;8)theclose-downofGuiyangairport;9)communicationtrouble.[Thisflighthasbeenrescheduledtotomorrowat13:40]Thankyou.PartIIILet’sread迎接旅客的各位請注意：我們抱歉地通知，由貴陽飛來本站的(中原航空)NB5128次航班由于1)本場天氣不夠飛行標準;2)航路天氣不夠飛行標準;3)貴陽天氣不夠飛行標準；4)飛機調(diào)配原因；5)飛機機械原因；6)飛機在貴陽機場出現(xiàn)機械故障；7)航行管制原因；8)貴陽機場關(guān)閉；9)通信原因

[本航班將改期至明日13時40分到達]已經(jīng)取消。謝謝！2.PassengersofCA1234forTianjin.Attentionplease.I’msorrytotellyouthatyourflighthasbeencanceledbecauseof__________.Wesincerelyapologizeforthisinconveniencecaused.前往天津的旅客請注意，我們抱歉的通知，您乘坐的CA1234次航班，由于__________原因，本次航班決定取消今日飛行，在此我們深表歉意。1.cancel[?k?nsl]v.刪去，劃掉；取消2.reallocation[?ri:??l?'ke??n]n.再分配aircraftreallocation飛機調(diào)配3.maintain[me?n?te?n]v.保持，維持themaintenanceoftheaircraft飛機機械原因，繼續(xù)供養(yǎng)maintainahighway保養(yǎng)公路maintainone'sfamily供養(yǎng)家庭maintenancen.保持，維持4.congestion[k?n?d?est??n]n.擁擠，堵塞airtrafficcongestionPartIVWordsandExpressionsPartVReadingtip采用正確的廣播語速Usethecorrectbroadcastspeed

語速是指朗讀時的快慢程度。慢讀與快讀都有一定標準。慢瀆，重在讀準詞、詞組、短語、意群和句子基礎(chǔ)上，進而注意語言速度。即慢中求準，慢中求快。因此，慢讀的速度應(yīng)根據(jù)自己的實際情況而定；快讀，即以每分鐘148個音節(jié)左右的正常語速朗讀，或根據(jù)內(nèi)容上的需要朗讀。語速影響聽的效果，所以語速不可太快或太慢，否則都達不到“讓人聽清楚”的目的。讀速過快會造成句子重音、意群和節(jié)奏方面的錯誤，還會造成發(fā)音不到位、加音、吞音、誤讀以及移行時的突然中斷，影響意思的表達。所以要力求讀準，發(fā)音清楚、正確。當然，朗讀并不是越慢越好。隨著熟練程度的提高和朗讀技巧的掌握，讀速可以逐步加快。朗讀應(yīng)力求流利。正常情況下的客艙廣播無論是中文還是英文，注意放慢語速、放緩語氣。我們可以將自己的廣播進行錄音回放，換位思考一下第一次乘坐飛機的旅客能否聽清并且有記憶的時間呢？科學表明，理想的播音速度是每分鐘240至250個字符，符合人耳對熟悉語言的接受和辨析度。如果在客艙服務(wù)中遇到一些很難解釋的事情，航空服務(wù)人員可以以幽默的形式去化解。這樣不僅能緩和氣氛，安撫乘客情緒，也能使問題出現(xiàn)轉(zhuǎn)機，有利于問題的順利解決。PartVIPracticalpractice1.MatchtheexpressionsinColumnAwiththeirChineseequivalentsinColumnB.ColumnAColumnB(1)attentionA由于；應(yīng)歸于(2)reallocationB再分配(3)maintainC取消(4)inconvenienceD航班(5)duetoE道歉(6)apologizeF延誤(7)cancelG擁擠(8)congestionH不便(9)flightI保養(yǎng)，維護(10)delayJ注意2.TranslatethefollowingsentencesintoEnglish.(1)感謝您的合作。(2)我們抱歉的通知，您乘坐的航班，由于天氣原因，本次航班決定取消今日飛行。(3)對于給各位帶來的不便，我們深表歉意。3.TranslatethefollowingsentencesintoChinese.(1)FlightCA1234toShanghaihasbeencanceledbecauseofweatherconditionsatlocalairport.

(2)WeregrettoannouncethatflightCA1234fromGuiyanghasbeencanceledduetoairtrafficcongestion.

(3)Thisflighthasbeenrescheduledtotomorrowat13:40.4.OralEnglishpractice(1)Attentionplease._________(airlines)Flight_____to___________hasbeencanceledbecauseofweatherconditionsatlocalairport.Willpassengerspleasecollectyourhandbaggageandgototherearexitofthislounge.Pleasehaveyourpassportsreadyandproceeddownstairstocounter_______whereinformationaboutbooking,refundandalternativetransportisavailable.(2)Attentionplease._________(airlines)Flight_____to___________willbedelayedbecauseofweatherconditionsat______________Airport.Afurtherannouncementwillbemadenotlaterthan_____(time).Inthemeantime,passengersareinvitedtotakelightrefreshmentswiththecomplimentsoftheairlinesatthebuffetinthislounge.(3)Ladiesandgentlemen,Pleaseremainseatedwhilewearewaitingfor(somepassengers/transitpassengers)togetonboard.Thankyouforyourunderstanding!(4)Ladiesandgentlemen,Asmorefoodwillbesenttotheaircraftfortheoccasion,therewillbeashortdelayforafewminutes.Thankyouforyourunderstanding!(5)Ladiesandgentlemen,Astheloadingdocumentshavenotbeensenttotheaircraft,therewillbeadelayforafewminutes.Thankyouforyourunderstanding!(6)Ladiesandgentlemen,I'msorrytohavetoinformyou