五星級(jí)酒店前廳管理常用表格

PAGE四、前廳部常用表格團(tuán)體客人入住登記表ROOMNO.GUESTNAMENATIONALITYPASSPORTNO.團(tuán)隊(duì)用餐通知單日期：團(tuán)號(hào)：_______________________旅行社名稱：__________________入住日期：___________________離店日期：____________________用餐地點(diǎn)：___________________用餐時(shí)間：____________________用餐人數(shù)：____________成人____________幼童__________________司陪人數(shù)：__________________________________________________領(lǐng)隊(duì)（司陪）：_______________接待員：______________________餐廳經(jīng)手人：________________________________________________CC：（白聯(lián)）餐飲部（紅聯(lián)）團(tuán)隊(duì)（藍(lán)聯(lián)）接待處團(tuán)體入住登記表團(tuán)體姓名:領(lǐng)隊(duì)房號(hào):GROUPNAME:_______________LEADERROOMNO:____________抵店日期:離店時(shí)間:ARRIVEDATE:_______________DEPARTUREDATE:____________早餐時(shí)間:午餐時(shí)間:晚餐時(shí)間:BREAKFASTTIME:___LUNCH:__________DINNERTIME:_____DATEMORNINGBAGGAGEDOWNROOMNO:________________________________________________________________________________________________________________________________________________________REMARKS:___________________________________________________________________________________________________________________________________________________________PAYMENT:NO.OFPAXNO.OFROOMSSIGNATURECASH:ADULTSTDHMSCREDITCARDTEENSSUP-TGRSCOMPANYACCOUNTSUP-KMNSFRAVELAGENTSACCOUNTGUIDEDLXPDSEXSGUIDEPAYMENTNO.OFGUIDEROOMNO.SIGNAUREREMARKS:CC:(白聯(lián))禮賓部.(紅聯(lián))管家部.(黃聯(lián))總機(jī).(綠聯(lián))前臺(tái)收銀.(藍(lán)聯(lián))接待處轉(zhuǎn)房單ROOMCHANGESLIP賓客姓名離開日期CUESTNAME_________________DEPT.DATE__________________由房號(hào)轉(zhuǎn)至房號(hào)FROMROOMTOROOM由房租轉(zhuǎn)至房租RROMRATETORATE日期時(shí)間經(jīng)手人DATE_______________TIME_____________CLERK’SINITIAL_____行李員BELLBOY__________理由REASON___________________________________________________________________________________________________________________________________________________________________________________________________________________________________(白聯(lián))管家部(紅聯(lián))前臺(tái)收銀(黃聯(lián))接待處文員(黃聯(lián))電話接線生延遲退房通知單至：前臺(tái)收銀處由：接待處茲有房間___________________要求推遲退房時(shí)間至__________________（同意免加租）多謝知照！經(jīng)手人：________批準(zhǔn)人：________日期：________FO-012貴賓贈(zèng)品申請(qǐng)單NO：貴賓：ABC客人姓名：__________________________國籍：公司名稱及職稱：____________________________________________________________________到達(dá)日期：__________________________退房日期：____________________________________預(yù)期到達(dá)時(shí)間：_____________________預(yù)期離店時(shí)間：________________________________交通安排：__________________________保安安排：____________________________________用房數(shù)量：__________________________房號(hào)：____________________________________生果：ABC飲品：歡迎飲品酒吧：特級(jí)酒吧擺設(shè)普通酒吧擺設(shè)管家部：鮮花ABC備注：___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________名片：________________________________________________________________________申請(qǐng)：_____________________________批準(zhǔn)：______________________________日期：___________________________（白）財(cái)務(wù)部、（紅）餐飲部、（綠）管家部、（黃）前臺(tái)、（藍(lán)）大堂副理Room&RateChangeSlip換房/變價(jià)Date__________日期GuestName_________________________________________________客人姓名MovefromRoomNo.__________________To______________________房號(hào)由到RateChangedfrom____________________To_______________________變價(jià)由到BillingLnstructionfrom________________To______________________記帳由到Remarks______________________________________________________備注ApprovedDM_____________________________批準(zhǔn)FrontOfficeCashier_________________________收銀員FORL03/1000/09/95RoomClerk_______________________________接待員團(tuán)體行李記錄BAGGAGERECORDFORGROUPDATE_____房號(hào)RoomNo.件數(shù)Pieces房號(hào)RoomNo.件數(shù)Pieces團(tuán)體名稱NameForGroup送行李時(shí)間DeliveryTime收行李時(shí)間CollectionTime行李收集經(jīng)手人CollectedBy行李派送經(jīng)手人DeliveredBy總數(shù)Amount最后總數(shù)FianlAmount備注Remarks_______________當(dāng)值行李部主管F0-005行李員工作記錄日期房號(hào)件數(shù)離崗時(shí)間返崗時(shí)間事由行李員簽名備注ROOMRESERVATIONFORM訂房單CONF.NO________確認(rèn)號(hào)Newbooking新預(yù)定Amendment變更Cancellation取消GuestName客人姓名：_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Orig.Arr.________________NewArr.____________Flight/Time:_____________原訂到達(dá)日期到達(dá)日期航班/時(shí)間Orig.Dep._______________NewDep.____________Flight/Time:______________原訂離店日期離店日期航班/時(shí)間No.ofRoom/Type房數(shù)/類型：_____________________________________________RoomRate房價(jià)：__________________________________________________TransportationRequired:APT-HTLHTL-APTRoundTrip機(jī)場(chǎng)接送