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投訴信(LetterofComplaint)投訴信是當(dāng)事人對(duì)某產(chǎn)品或服務(wù)表示不滿意的一種書信形式,格式與其他書信類似。A范文Aug.8,2003DearSirs,IamwritingtocomplaintoyouaboutthepairsofshoesthatIboughtfromyourshopduringtheMayDay.WhenItookitbackhome,Ifoundtherewassomethingwrongwiththeshoes.Asyouwillrealize,Iwasextremelyupsettodiscoverallthis.Iamreturningtheshoeswiththisletterandlookforwardtoreceivinganewoneofthesamesize.YourstrulyLiMing日期稱呼正文結(jié)束敬語簽名B格式要求Iamwritingtocomplaintoyouaboutthe__________thatIboughtfromyourshopduring__________.WhenItookitbackhome.Ifoundtherewassomethingwrongwiththe________.Asyouwillrealize,Iwasextremelyupsettodiscoverallthis.Iamreturning_________withthisletterandlookforwardto_________________.C可選用的句子和短語1.I'mwritingtoyouabout___(產(chǎn)品)thatIbought___(時(shí)間、地點(diǎn))2.Itdidn'twork.(broken,missing)3.Itwastedmytime.(noisy,mademeheadache)4.Ihopeyoutogivebackmymoney.(changetoanewonerepairquickly)D練習(xí)內(nèi)容:王華女士給某商店經(jīng)理寫信投訴該店的營(yíng)業(yè)員服務(wù)質(zhì)量差.昨天她趕上一場(chǎng)大雨,順便進(jìn)入此店,在賣戒指柜臺(tái)關(guān)要求看一枚金戒指,但營(yíng)業(yè)員(13員)服務(wù)態(tài)度不好,拒絕接待..時(shí)間:2001年2月28日E答案February,28th2001DearMr.Manager,I’mwritingtocomplainaboutthepoorserviceinyourstore.YesterdayIwascaughtinaheavyshowerandthenenteredyourshop.WhenIfoundagoldringwhichIliked,Iaskedaladyassistant(No.13)toshowmetheringbutsherefusedtoserveme.EvidentlyshethoughtIwasnottheonewhocouldafforditforIwasnotverywell-dressed.IchoosetocomplaintoyoubecauseI’msureyou’llbeabletomakeherunderstandhowtoserveasashopassistant.YoursfaithfullyWangHua4.推薦信(LetterofRecommendation)推薦信是向朋友(熟人)介紹相關(guān)情況。A范文May16,2003DearMr.Wang,IhavethepleasureofintroducingtoyouMr.ZhangPeng.agraduatingstudentofGuangdongBaiyunVocationalTechnicalCollege.Mr.ZhanghasstudiedatYoursLiMing日期稱呼正文結(jié)束敬語簽名B格式要求Ihavethepleasureofintroducingtoyou_________.Mr.Zhanghasstudied(worked)at________for___yearsandhasachievedexcellentperformances.Hopeyoucouldofferhelpifneeded.C可選用的句子和短語1.Thebearerofthisletter,Mr.VictorYalding,isayoungfriendofmine.2.Itakepleasureinintroducingtoyouthebearer,mybrother-in-lawMr.johnSmithwhoisgoingtovisityourcity.3.Allowmetointroducetoyouthebearerofthisletter,MissAnnaAndrew.Sheisthedaughterofmyoldestanddearestfriend.4.Anythingyoucandotohelphimwillbeakindnessmuchappreciatedbyhimand,Ineedhardlysay,byme.5.SurelyI’llbeverygratefulforanyhelpandadviceyoucangiveher.D練習(xí)內(nèi)容:張明給王強(qiáng)寫信介紹他的助手和好友李雷.李雷畢業(yè)于北京大學(xué),主修化學(xué).要校學(xué)習(xí)期間成績(jī)優(yōu)秀,研究工作亦非常出色,是一位有才華\有抱負(fù)的年輕人.此次到紐約深造希望得到幫助和指導(dǎo).時(shí)間:2001年4月2日E答案April2,2001DearWangQiang,Thebearerofthisletter,LiLei,isoneofmyassistantsandgoodsfriends.HegraduatedfromBeijingUniversity,majoringinchemistry.SoforasIknow,SinceIhaveknownhimforthreeyears,Icantruthfullysayhatheisanintelligentandambitiousyoungman.IamsurehewillbecomeanexcellentaspectwhileheundertakesfurtherstudiesinNewYork.Yourkindnesswillbewarmlyappreciated.Yours,ZhangMing5.道歉信(LetterofApology)道歉信與普通書信的格式基本相同,但應(yīng)注意態(tài)度要誠懇,原委要解釋清楚,措詞要委婉。常用的表示道歉的句型有:A范文July7,2003DearMr.Ma,IamverysorrythatIwasoutwhenyouvisitedmeyesterday.CouldyoucomeagaintomorrowasIhavesomethingimportanttotalkwithyou?Yourstruly,LiMing日期稱呼正文結(jié)束敬語簽名B格式要求Iamverysorrythat__________________________Couldyou____________________?C可選用的句子和短語1.Iamvery/terribly/awfullysorryfor/that/to...2.Pleaseacceptourapologiesfor...3.Iregretthat/tosaythat...6.感謝信(Letterofthanks)感謝信的特點(diǎn)是:時(shí)間及時(shí),簡(jiǎn)明扼要,著重事由,感謝真誠。A范文July7,2003DearMr.Ma,IamverysorrythatIwasoutwhenyouvisitedmeyesterday.CouldyoucomeagaintomorrowasIhavesomethingimportanttotalkwithyou?Yourstruly,LiMing日期稱呼正文結(jié)束敬語簽名B格式要求Iamverysorrythat__________________________Couldyou____________________?C可選用的句子和短語1.Iamvery/terribly/awfullysorryfor/that/to...2.Pleaseacceptourapologiesfor...3.Iregretthat/tosaythat...6.感謝信(Letterofthanks)感謝信的特點(diǎn)是:時(shí)間及時(shí),簡(jiǎn)明扼要,著重事由,感謝真誠。A范文July2,1995DearMr.Wang,IamwritingtothankyouforthewonderfulweekendIhadatyourhome.IenjoyedthepartyverymuchandinfactitwasthebestpartyIeverattended.ItwasverykindofyouandyourwifetoinvitemeandIdeeplyappreciateyourhospitality.Yourssincerely,LiMing日期稱呼正文結(jié)束敬語簽名B格式要求_______________Iamwritingtothankyouforthe_______________________.Ienjoyedthe__________verymuchandinfactitwasthebest______________.ItwasverykindofyoutoinvitemeandIdeeplyappreciateyourhospitality._______________C可選用的句子和短語1.Thankyouverymuchfor…2.Iamsogratefultoyoufor3.Itwaskindandgenerousofyouto7.慰問信(Letterofsympathy)慰問信與普通書信的格式基本相同,但要注意措詞,寫慰問信要規(guī)范,簡(jiǎn)短,感情真摯。常用句型有:Iwasshocked/saddened/distressed/grievedtohearthat…IjustcannottellyouhowsorryIwastolearnthat…Wearehoping/hopefor/to/that…A范文May15,2003DearZhangLin,IamverysorrytolearnthatyoubrokeyourleginatrafficaccidentandIamanxioustoknowhowyouarenow.Ihopeyouwillgetwellsoon.IfIcanbeofanyhelp,donothesitatetoletmwknow.Yours,LiMing日期稱呼正文結(jié)束敬語簽名B格式要求Iamverysorrytolearnthat_______________________.Ihope____________________.IfIcanbeofanyhelp,donothesitatetoletmwknow.C可選用的句子和短語1.Iwasshocked/saddened/distressed/grievedtohearthat…2.IjustcannottellyouhowsorryIwastolearnthat…3.Wearehoping/hopefor/to/that…D練習(xí)日期:2001年3月6日寫信人:馬丁收信人:大衛(wèi)內(nèi)容:馬丁得知朋友大衛(wèi)期末考試沒及格,因此寫信安慰他,勸他不要沮喪.建議他認(rèn)真復(fù)習(xí),不清楚的內(nèi)容可以請(qǐng)教老師和同學(xué).相信大衛(wèi)下個(gè)學(xué)期一定會(huì)趕上其他同學(xué).如果大需要幫助,一定不要客氣.E答案March,6th.2001DearDavid,I’mverysorrytohearofyourfailureinthefinalexamination.Iknowyoumustfeeldiscouraged.Butthatisnotnecessary.Iknowyouareahardworkingstudent.I’dliketosuggestthatyoushouldalwaysask“why”.Ifyouarenotclearaboutthepointsinyourstudy,reviewthemorwritethemdownandaskyourteachersorclassmates.I’msureyou’llcatchupwiththeotherstudentsnextterm.Pleasefeelfreetoaskformyhelpifyouneedit.Yours,Martin10求職信第一段說明從何處獲悉對(duì)方招聘何職位的信息,表明希望申請(qǐng)?jiān)撀毼唬坏诙魏?jiǎn)要介紹自己的學(xué)歷、畢業(yè)院校、專業(yè)、工作經(jīng)歷、興趣愛好等必要信息,表明符合對(duì)方的要求條件;第三段說明按要求提供相應(yīng)資料;第四段表示希望早日得到答復(fù),為結(jié)束段。(有時(shí)第二和第三段可合并)A.范文:June25,2004DearSirorMadam:IhaveseenfromtheChinaDailyofJune6,2004thatyourcompanyisinneedofaGeneralManager’ssecretary.It’smypleasuretoapplyfortheposition.Iam24andgraduatedfromGuangdongInstituteofTechnologywithanexcellentacademicrecordinallcourses.WhileImajoredinBusinessAdministration,Iamskillfulatshorthandandtypingwithaspeedof90and70wordsperminuterespectively.Inmysparetime,Ilikedancing,travelingandplayingbasketball.Iamenclosingmyresumeandarecentphotograph.Ilookforwardtohearingfromsoon.YoursfaithfullyWangHualiB格式要求DearSirorMadam:Ihaveseenfromthe_________________thatyourcompanyisinneedofa_______________.It’smypleasuretoapplyfortheposition.Iam_____(age)andgraduatedfrom__________________withanexcellentacademicrecordinallcourses.WhileImajoredin_____________,Iamskillfulat__________________.Inmysparetime,Ilike______________________________.Iamenclosingmy_______________________.Ilookforwardtohearingfromsoon.C可選用的句子和短語1.I'mwritingtoapplyforthe/ajobasa____2.Ihaveworked/studiedinthisareafor_____years.3.I’msurethat/Iamcapableofdoing____(job)4.Formoreinformation/details,seetheenclosedfile/resume5.Lookingforwardtoyourearlyreply.6.Ihavelearnedthatyourcompanyneedssomecollegegraduates.IhopeIcanfindajobinyourcompany.7.Ihaveseenfromthenewspaperthatyourcompanyisinneedofamanagerassistant.I’minterestedinthejob.8.ItrustthatIamcapableofdoingtheworkwell.Iencloseabriefresumeofmylifehistoryasyourequired.Justletmeknowifyouwantaninterview.9.Ihavejustgraduatedfromcollegeandmymajoriscomputerscience10.Myhobbiesaremusic,footballandtravel.11.I’llbelookingforwardtohearingfromyouandappreciateyourconsiderationofmyapplication.12.Ienclosemyresumeandlookforwardtohearingfromyousoon.D練習(xí)你叫李源,寫信求職于一家合資企業(yè)的助理職務(wù),內(nèi)容如下:1.1979年7月出生,福建人。2.學(xué)歷:1998年高中畢業(yè)(福建一中);2002年大學(xué)畢業(yè)(福建大學(xué)經(jīng)濟(jì)系);英語(四、六級(jí))成績(jī)優(yōu)秀并通過口語考試。3.愛好:音樂,足球,旅游。E答案:May,1st2002DearSirorMadam,Ihaveseenfromthenewspaperthatyourcompanyisinneedofamanagerassistant.I’minterestedinthejob.Nowletmeintroducemyself.MynameisLiYuan.IwasborninJuly1979,inFujian.In1998IgraduatedfromFujianNo.1MiddleSchool,In2002IgraduatedfromtheeconomicdepartmentinFujianuniversity.AlsoIgotgoodmarksinbothCET4and6andpassedtheoraltest.Myhobbiesaremusic,footballandtravel.Lookingforwardtohearingfromyousoon.YoursTrulyLiYuan三.范文參考(一)留言1、請(qǐng)以Allen的名義給一位新員工Peter留一張便條,內(nèi)容如下:Smith先生來電話說,所有的新員工都得參加由北京總公司舉辦的為期三周的培訓(xùn)班。新員工可望借此了解公司的運(yùn)作并接受市場(chǎng)調(diào)研方面的訓(xùn)練。該培訓(xùn)班由下星期一開始,請(qǐng)Peter作好準(zhǔn)備。進(jìn)一步的情況可打電話到人事部詢問。答案:Peter,Mr.Smithcalledandsaidallthenewemployeeswouldhavetoattendathree-weektrainingprogramprovidedbytheheadofficeofthefirminBeijing,andthenewcomerswouldbeexpectedtoknowsomethingabouttheoperationofthefirmandreceivesometraininginMarketResearch.TheprogramwillstartnextMonday.Pleasegetreadyforit.Forfurtherinformation,callthePersonnelDepartment.2、以Peter的名義寫一張電話留言,告訴John,Grace今天早上8:00打來電話,說她下周星期一(9月5日)下午3:30乘坐飛機(jī)到達(dá)白云機(jī)場(chǎng),航班號(hào)為CZ—3538。Grace請(qǐng)John替她在花園酒店訂一間浴室的單人房間,她計(jì)劃在廣州呆一個(gè)星期,問John是否方便去機(jī)場(chǎng)接她。答案:John,Gracecalledat8:30thismorningandshesaidshewouldarriveatBaiyunAirportat3:30p.m.nextMonday(Sept.5th).TheflightnumberisCZ—3538.Graceaskedyoutobookahotelforaweek.SPeter(二)通知1、以公司行政辦公室的名義,按通告的格式和要求,寫一份于2002年6月30日公布的通知,包括以下內(nèi)容:時(shí)間:7月7日星期五下午2:00;會(huì)議地點(diǎn):公司辦公樓會(huì)議廳;會(huì)議內(nèi)容:討論財(cái)務(wù)擊球規(guī)劃;出席人員:各部門的負(fù)責(zé)人;要求:每人準(zhǔn)備一份建議書。Wordsforreference:財(cái)務(wù)規(guī)劃financialprogram政辦公室administrativeoffice部門負(fù)責(zé)人departmenthead答案:NoticeAlldepartmentheads.We,theadministrativeoffice,havedecidedtoholdameetingat2:00p.m.attheMeetingHalloftheOfficeBuildingofourcompanyonJuly7,2002(Friday).Thefinancialprogramwillbediscussedthen.AllTheAdministrativeOfficeJune30th.2、請(qǐng)根據(jù)下面的提示,寫一則放假通知:國(guó)慶節(jié)放假七天,十月一日至七日。九月二十八日、二十九不休息。三十日晚上八點(diǎn)半在禮堂舉行舞會(huì),歡迎所有員工參加。十月八日照常上班。答案:NoticeTheNationalHolidayswillbe7days,fromOctober1stto7th.GotoworkonSeptember28thand29th.asusual,therewillbeadancepartyheldinthehallat8:30p.m.on30th.Allstaffmembersareexpectedtotakepartintheparty.Workwillberesumedonthe8thofOctoberattheusualhour.GeneralManager’sofficeSeptember,5th.2002(三)廣告Directions:Writeanadvertisementaccordingtothefollowingfacts.Topic:AnApartmenttoLetorforSaleLocation:EdinburghFunctions:2ndfloor,4bedrooms,adiningroomandalivingroomInnerfacilities(內(nèi)部設(shè)施):water,electricity,gas,heat,telephoneetc.whichareconcernedaboutareavailableSaleprice:$130000Rentprice:$1400permonthAgent(代理人):Mr.B.KasenTel:3456789(officetime)答案:APARTMENTTOLETORFORSALEAnapartmentwhichislocatedatEdinburghCourt,326FlatStreet,Scotlandistoletorforsale.Theapartmentwith4bedrooms,onedining-roomandonebath-roomisonthesecondfloor.Theinnerfacilitiessuchaswater,electricity,gas,heat,telephone,etc.whichhouse-ownersare(四)求職信1、你叫李宏,寫信求職于一家外資企業(yè)。內(nèi)容如下:(1)1978年5月出生于廣州;(2)學(xué)歷:1996年高中畢業(yè)(廣州五中),2000年大學(xué)畢業(yè)(暨南大學(xué)經(jīng)濟(jì)系);(3)特長(zhǎng):英語(四級(jí)),電腦(暨南大學(xué)電腦競(jìng)賽第二名);(4)業(yè)余愛好:游泳、集郵、旅游。答案:DearSir,Ihavelearnedthatyourcompanyneedssomecollegegraduate.IhopeIcanfindajobinyourcompany.NowI’lltellyousomethingaboutmyself.MynameisLiHong.IwasborninMayin1978inGuangzhou.In1996IgraduatedfromGuangzhouano.5MiddleSchool,andin2000IIamgoodatEnglishandcomputer.I’vepassedCollegeEnglishTestBand4.Ioncetookthesecondplaceinacomputercompetitioninmyuniversity.Inmysparetime,Iliketogoswimming,tocollectstampsandtotravelaround.Mytelephonenumberis82385858.Hopingtohearfromyousoon.YoursFaithfullyLiHong2、我剛剛大學(xué)畢業(yè),專業(yè)是計(jì)算機(jī).我對(duì)英語很感興趣且成績(jī)優(yōu)秀,并獲得大學(xué)英語四級(jí)證書.我看到你們昨天刊登在《羊城晚報(bào)》上招聘秘書的廣告,我想應(yīng)聘該職位。隨信附上我的簡(jiǎn)歷,盼望早日回復(fù)。寫信人:王明郵編:510725;地址:廣州航海??茖W(xué)校寫信時(shí)間:2002年10月15日。答案:GuangzhouMaritimeCollegePostcode:510725Oct.15,2002DearSirs,Ihavejustgraduatedfromcollegeandmymajoriscomputerscience.I’minterestedinEnglishandexcellentatit.IhavegotthecertificateofBandfourofCET.I’dliketoapplyforthepositionofasecretaryadvertisedinyesterday’sYangChengEveningNews.Ienclosemyresumeandlookforwardtohearingfromyousoon.SincerelyYoursWangMing(五)介紹信你叫王平,請(qǐng)你根據(jù)以下內(nèi)容給下月將來你校任教的外籍教師寫一封信,介紹學(xué)校情況,并請(qǐng)他來信說明抵達(dá)日期及航班次,以便到機(jī)場(chǎng)迎接。外籍教師名字和地址:格林先生,126,Southstreet,WashingtonD.C.USA;寫信日期:2000年8月10日;學(xué)校情況:一個(gè)圖書館、2座實(shí)驗(yàn)樓,還有體育場(chǎng)、游泳池等。學(xué)校綠化好,寧靜,是學(xué)習(xí)的好地方;你的地址:廣州市中山路180號(hào)。答案:180ZhongshanRoadGuangzhouAug.10,2000Mr.Green120SouthStreetWashingtonD.C.U.S.ADearMr.Green,WewereverygladtohearthatyouwouldcometoourschooltoteachusEnglishnextmonth.NowI’dliketotellyousomethingaboutourschool.Ourschoolwassetupin1950.ItislocatedintheeastofGuangzhou.Ithas150teachersand2800students.Thereisa12-storeyclassroombuilding,alibrarybuildingandIlabbuildings.Besides,thereisabigplaygroundandaswimmingpool.Thecampusisverybeautiful.Itiscoveredwithgreentreesandflowers.Itlookslikeagarden.Anditisveryquiet.Weallthinkitisaniceplaceforustostudyin.Pleasewritetotellusyourarrivaldateandyourflightnumber.Wewillmeetyouattheairport.Sincerelyyours,Wangpin(六)道歉信致:斯考特(Scott)公司收到貴公司2001年2月28日的來信,感謝向我公司訂購200臺(tái)計(jì)算機(jī)。很抱歉,目前我公司沒有這么多機(jī)器。我們已向廠家訂貸。下月初即將到貸,屆時(shí)我們將及時(shí)通知貴方。希望保持聯(lián)系。銷售部經(jīng)理:約翰·庫博(JohnCooper)答案:Feb.29,2001ManagerScottCompanyDearSirs, WehavereceivedyourletteronFeb.28.2001.Thankyouforyourorderfor200computers.Butweareverysorrythatwehavenotgotanyinstockforthetimebeing.Wehavealreadyorderedforthemfromthemanufacturerandtheywillbeavailableear

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