跨境電商英語-課件 Unit 8 Delivery

跨境電商英語Cross-BorderE-CommerceEnglish浙江省中高職一體化貫通系列教材Unit8DeliveryUnitOverviewBystudyingthisunit,youareexpectedto…comprehendthebasicvocabularyrelatedtodelivery;identifyandunderstandbasicknowledgesuchasdeliverytime,methods,etc.;developcommunicationskills,suchasconcerninggoodspackaging,logisticsstrategy,trackingaparcelandthelogisticproblemssettlement;learnandgainthesenseofnationalprideandresponsibilityinpromotingglobalconnectivity,unimpededandcommunicationembodiedinChina'sconceptofhigh-quality&high-speedtransportationdevelopmentintheworldmarket.Contents目錄Warming-up01Listening02Reading03Speaking04Writing05Workshop0601Warming-upTask1

Workingroupsdiscussingthefollowingissueswiththegiveinformation.HerearesixChina-EURailwayLinesofcross-bordere-commerceinternational

shipment.Research,matchupandtellwhatyouknowaboutit.Youmaytalkabout:WhyisthereCRrailwayshipment?Whichisthefirstlinefounded?HowmanylinesaretherefromChinato

Europeancountries?Whataretheirfunctionforourexporting

shipment?

TheChina-EuropeFreighttrainreferstothecontainerinternationalrailwayintermodalfreighttransportationthatoperatesonafixednumberoftrainsandroutesbetweenChinaandEuropeaswellascountriesalongtheBeltandRoad.

InMarch2011,thefirstChina-EuropefreighttraindepartedfromChongqingtoDuisburg,Germany,openingachapterofinnovativedevelopmentofChina-Europefreighttrainservice.

BytheendofJune2021,ithasalreadyexistedfortenyears.Overthepastdecade,itisamazingtoseethatmorethan40,000China-Europefreighttrains,withatotalcargovalueofmorethanus$200billion,73routesconnectingmorethan160citiesin22Europeancountries,forgingabridgeofmutualbenefitforcountriesalongtheroutes.Task2Exceptforthoselinesabove,whatelsedoyouknowaboutthetraditionalSilkRoad?AndWhataretheothershippingmodesinforeigntrade?(1)TheSilkRoadTheSilkRoadisthesignificanttraditionalshipmentlineinChinesehistory.Actually,there’retworoutesforthenamedSilkRoad.ItisdividedintolandSilkRoadandmaritimeSilkRoad.Oneisonthenorthwestlandandtheotherisonthesoutheastsea.Generallyspeaking,theSilkRoadreferstothelandSilkRoad,butmostofpeopletendtosaythemcombined.

ThereisabeautifulstoryontheSilkRoad.ItwassaidtheroadwasoriginatedintheWesternHanDynasty(202--8BC),whenEmperorWudioftheHanDynastysenthisministerZhangQianasanenvoytotheWesternregionstoopenupnewdiplomaticrelations.HestartedfromthecapitalChang'an(today'sXi'an),throughGansuandXinjiangprovinces,toCentralandWestAsia,andconnectingtheMediterraneancountries.

Finally,itbecamethemostfamousbusinessshipmentroutebetweentheeastandwest.ContentsThe"MaritimeSilkRoad"isamaritimeroutefortheancientChinatocommunicatewithforeigncountriesintheareaoftradeandculture.ItismainlycenteredontheSouthChinaSea,soitisalsocalledtheSouthChinaSeaSilkRoad.

TheMaritimeSilkRoadwasformedintheQinandHandynasties,developedfromTheThreeKingdomstotheSuiDynasty,andflourishedintheTang,Song,YuanandMingdynasties.Itistheoldestknownmaritimeroute.

InSeptember2013,ChinesePresidentXiJinpingputforwardthestrategicconceptofbuildingaNewSilkRoadEconomicBelt.

OnJune22,2014,itwassuccessfullydeclaredasaWorldCulturalHeritage.(2)TheDomainofShipmentShipmentisoneoftheessentiallinksinthechainofinternationaltrade.Themainactivitiesofitincludecustomclearance,vesselcharteringorshippingspacebooking,obtainingshippingdocumentsafterpassinggoodstotheshippingcompanyandsendingshippingadvice.Goodscanbetransportedbyroad,railorair,butinmostcasesofinternationaltrade,bysea.Butthisunitfocusesonthemostcommonmethodsoftransportationintheindustryofcross-bordere-commerce.Thenecessaryworkrelatedtoshipmentfromthepacking,logisticsperspectiveandmodesofanexportingbusinessonline.02ListeningTask1Listentothefollowingtwoconversationsandfindthecorrectanswers.Questions1to3arebasedonConversationOneyouhavejustheard.1.Whathappenedtothepackage?A.Notreceived.B.Lost.C.Broken.D.Deliveredtoawrongaddress.2.Whatisthebuyer’srequest?A.Paycompensation.B.Giveafullrefund.C.Replacethepackage.D.Deliveredtoawrongaddress.3.Howistheargumentsettled?A.Thesellerinsistsonreplacingonreceivingthereturnedpackage.B.Theselleragreestothebuyer’srequest.C.Thesellergivesa2-dollarrefundascompensation.D.Thebuyeragreestotryitonfirst.Questions4to5arebasedonConversationTwoyouhavejustheard.4.Howmanypencilswillthemanreceiveinthesecondpurchase?A.12.B.10.C.20.D.30.5.Whatisusedtopackthegoods?A.Waterproofpackage.B.Cardboardbox.C.Paperbag.D.Plasticbag.Task2CBDCDTask1Listentothefollowingtwoconversationsandfindthecorrectanswers.Scripts:ConversationOneMan:ThepackagewasbrokenwhenIreceived.Woman:I'mreallysorryItmightbeduetoroughhandling.WhatcanIdotomakeupforit?Man:So,whatwilldowithmypurchasing?Woman:Weagreedtohavereplacethebrokenone,ifyoucouldreturnthepackagetousandwe’llsendoutthesameitemtoyouwhenwereceiveyourreturn.Man:Sincethepackageisbroken,whynotrefundme?Woman:Sorry,I’mafraidwehavetocheckthepackagefirst,oryoucanconvinceusbysomesupportingevidence,sendingaphotoofyourpackagetomerightnow?Man:No.Icomplainaboutyourservice.Woman:Myapologiesforthematter.Ifwereceivethereturnedpackageandit’sreallyourfault,wewillgiveyoua2-dollarrefundascompensation,andsendanothertoyoumeanwhile.Man:Ok.Er.IthinkIwilltryontheitemfirst,maybeit’sallright.OrI’llcomebacklater.Task1Listentothefollowingtwoconversationsandfindthecorrectanswers.Scripts:ConversationTwoMan:Hi,there.Ifoundtheitemonthewebsiteitoffers12pencilsineachbag,butIreceivedonly10pencilsinmybag.Howcome?Woman:Really?Theremustbesomemistakes.Givemeafewminutestocheck.Man:What’newfortheproblem?Woman:Wefoundthatwemademistakeforthenewminimumsalesunit,10inabaginsteadofadozen.Wewillcorrectatonce.We’llrefunda5-dollarcouponforthenextorderforthewholestore.Man:Ok.I’llordermoreitemsinyourstore.Pleaserecheckmyrequirementsforpackaging.Iwant20pencils,2photoframe,acardboardboxpaintingpensandofand2bagsofdrawingpaper.Canyouhadthegoodsouttoday?Woman:I’lltry.Youcanchecktheshippinginformation2-3dayslaterontheinternet.Man:Isitthewaterproofbag?Ican'tbelieveyouonlyusedthisplasticbagtopackmygoods?Woman:Don’tworry.Iassureyouofthesecurityoftheshipment.Questions4to5arebasedonconversation2youhavejustheard.Task2Listentothefollowingpassageandfillinthe

blankswiththeinformationyou’veheardinthepassage.1.ThedeliverytimebyChinaPostRegisteredAirMail(CPRAM):________________.2.ThedeliverychargesbyCPRAMwillbe___________________________________.

3.Ifcustomersneedtheitemsurgently,theshippingoptionsare:__________________________________________________________________________________________.4.Whenusingexpressmailservice,thereceiverwillhavetopaythe________________accordingtotherealcost.

15-21daysfreeUPS,FedEx,DHL,TNT,EMS,TOLLextrafreighScriptsContentsTask2

Listentothefollowingpassageandfillintheblankswiththemissingwordsyou’veheardinthepassage.Scripts:Dearguests,Thankyouforyourinquiryabouttheshippinganddeliveryweoffered.OuritemsarefreeshippingtomostcountriesbyChinaPostRegisteredAirMail.Itusuallytakes15-21daystoreachyourcountry.Ifyouneedtheitemsurgently,wealsoofferthefollowingexpressshippingoptions:UPS,FedEx,DHL,TNT,EMS,TOLL.Butyouhavetopaytheextrafreightaccordingtotherealcost.Bestregards.Joanna03ReadingSetting:

oannaChianghasoperatedherstoreforseveralmonths.Shefoundafterordermanagement,there’sstillsomeproblems,especiallytheafter-serviceongoodsdeliveryanshipment.Sheisdoingresearchoninternationallogisticsofcross-bordere-commerce.StartingtaskDiscussingroups.Whatpreparationsdoyouneedtodobeforeyousendthegoodsoutincross-bordere-commerce?1.Doresearchoninternationallogistics.2.Displaytheusualmethodstosendapackagetoforeigncountries.3.Considertheexpense,thetimeandtheproblemsoftheinternationaldelivery.Ifyouwanttosellt-shirtsonAmazonandnowyouconsiderthelogistics.Howmanymethodsaretheyoucanchoose?Packagedeliveryonebyoneorwarehousedispatch?Pricingandcostisthemostfactors.First,there’salotthatgoesintopackinganAmazonPrimeAirplanebeforeitleavestheground.Thisstep-by-stepprocessofpackingtheplaneisawell-choreographeddisplayofplanning,teamwork,andexecution.Inadditiontopacking,thedeliverymaybecarriedoutfollowingthe6stepsasthatinthebox.ShouldIDeliverwithExpressCourierorPostalService?Themaindifferencesbetweencourierservicesandpostalservicescanbebrokendownintothefollowingcategories:pricing,deliverytime,tracking,customerservice,networkcoverageandclaimsforlost/damagedgoods.1.ClaimsforLost/DamagedGoods

Postalserviceprovidershaveadefiniteadvantageovercourierserviceproviderswhenitcomestopricing.DuetotheUniversalPostalUnionTreaty,nationalpostalservicesinmembercountriesgiveeachotherheavilydiscountedratesoninternationalmail,andtheyincludeallASEANmemberstates.Thismakespostalservicethecheaperoptionforshippinginternationally.However,liketheoldadage“yougetwhatyoupayfor”,youmayrunintoproblemslikelostparcelsandaslowdeliverytime,whichwilldriveawaycustomersandaffectyourbrandinthelongrun.

Courierservices,ontheotherhand,haveapremiumpricetagforend-to-endfeaturesininternationaldeliveries.Theymayhavesurchargesonexceptionalcircumstanceswhereyouhavetobereadytobearthecosts.Forinstance,deliveringtoruralareaswillcostmoreduetoitsinaccessibility.2.Pricing

Packagessentviapostalservicesareonlygivenanestimatedtimerangewhenyourcustomercanexpecttheparceltoarrive.Thismeansthattime-sensitiveparcelsmaynotbeabletoarriveatyourcustomer’sdoorstepintimefortheirspecialoccasion,puttingadamperonthecustomer’smoodandaffectingyourbrandimageaswell.Ontheotherhand,courierservicescangivetheoptionforcustomerstospecifythetimingtheywanttoreceivethepackage.Asamerchant,youcanthencheckwiththelogisticsserviceprovide(LSP)toensurethatsomeonehadalreadysignedandcollectedthepackage.參考譯文3.Tracking

Whenshippinginternationally,thedisadvantageofusingapostalserviceisamplifiedbecausetrackingisdonebyseparatepostalserviceswithintheirrespectivecountries,thusmakingcommunicationstoLSPdifficultifthepacketislostintransitionorstuckincustoms,andnotundereachother’sdomain.Conversely,courierservicescantrackfromend-to-end,givingupdatesontheparcel’slocationineverystepoftheprocess.Courierservicesthatprovidelivetrackingupdatesallowyourcustomerstoviewtheprogressoftheirdeliveryonlineandcangivethemapeaceofmind,savingyoutimeincommunicatingbetweenyourcustomerandtheLSP.4.CustomerService

Itcomesasnosurprisethatservicequalityfromprivatecouriers,especiallyend-to-endones,wouldfarebetterthanpostalservices.Theirin-housecustomerserviceteamwouldbemoreawareofwhat’shappeningontheground,whereaspostalservicecustomerteamscouldbeoutsourcedandwouldnothaveon-the-groundinformationtoanswerspecificcustomerenquiries.參考譯文5.NetworkCoverage

NetworkcoveragecanalsomakeorbreaktheservicequalityofLSP.Insomecases,postalservicescandelivereffectivelyinhard-to-reachruralareasifprivatecouriersdon’thaveanextensivelocalnetwork.However,courierserviceshaveanedgeagainstpostalserviceswhenitcomestodealingwithcross-bordershipping.Privatecourierscouldhavetheirownfleets,orfavorabletie-upswithairfreightproviders,tocoverinternationalshippingfromonecountrytoanother,makingitfasterthanpostalserviceswhichdependonnationalcarrierstotakeparcelstodestinationcountries.6.DeliveryTime

Ordinarypostalservicesusuallydonotgivecompensationforlostordamagedgoods.However,withpaidadd-ons,lostordamagedparcelshaveacappedclaimableamount.Thus,theadd-onsmaynotbeworthitifyou’reshippinganexpensivepieceofequipmentlikeasmartphone.InSingPost’sexample,theirclaimsareupto$150forSpeedPostpriority.Becauseend-to-endcourierservicesareheldaccountableforthedeliveryineverystepoftheway,theyusuallyhaveaclaimsdepartmenttohandlecasesrangingfromlostordamagedgoodstolatedeliveryaswell.Thesecompaniesdorequiremerchantstoproduceafewdocumentssuchasaproofofpurchase,photographicevidencefromyourcustomers,andshippingdocumentslikethewaybill,tofacilitatetheclaimsprocess.參考譯文Exercise參考譯文我應(yīng)該使用特快專遞還是郵政服務(wù)?

速遞服務(wù)和郵政服務(wù)的主要區(qū)別可分為以下幾個部分:價格、送貨時間、包裹追蹤、客戶服務(wù)、網(wǎng)絡(luò)覆蓋范圍和遺失/損壞貨物的索賠。

在定價方面，郵政服務(wù)提供商比快遞服務(wù)提供商有明顯的優(yōu)勢。基于《萬國郵政聯(lián)盟條約》，各國郵政服務(wù)在國際郵件上互相給予很大折扣。這些折扣包括所有東盟成員國，這使得郵政服務(wù)成為國際運(yùn)輸?shù)淖罱?jīng)濟(jì)實惠的選擇。

然而，就像老話說的“一分錢一分貨”。你可能會遇到包裹丟失、配送時間緩慢等問題，從長遠(yuǎn)來看，這些問題會趕走顧客，影響你的品牌。

另一方面，快遞服務(wù)對于國際快遞的起點(diǎn)到終端遞送功能具有較高的價格標(biāo)簽。在特殊情況下，發(fā)貨方必須準(zhǔn)備好承擔(dān)費(fèi)用，他們可能會收取額外費(fèi)用，例如，由于無法到達(dá)農(nóng)村地區(qū)，會收取一定的向農(nóng)村地區(qū)提供服務(wù)的附加費(fèi)，從而導(dǎo)致運(yùn)輸費(fèi)用成本將更高。

通過郵政服務(wù)發(fā)送的包裹只有一個大致估計出的時間框架，你的客戶只能期待包裹及時到達(dá)。這意味著，對時間敏感的包裹可能無法及時到達(dá)客戶的家門口。在他們的特殊場合，使客戶的情緒低落，也影響了你的品牌形象。

另一方面，快遞服務(wù)可以讓客戶選擇他們想要收到包裹的時間。作為一個商人，你可以檢查服務(wù)商提供的服務(wù)詳情，以確保已經(jīng)有人簽名并收集了包。在進(jìn)行國際運(yùn)輸時，使用郵政服務(wù)的缺點(diǎn)也會被放大。因為郵件跟蹤是由各自國家內(nèi)的不同郵政服務(wù)商提供并完成的，因此，如果郵包在轉(zhuǎn)移過程中丟失或在海關(guān)滯留，且不在彼此的管轄域內(nèi)，那么與物流服務(wù)商的通信就會變得困難。相反，快遞服務(wù)可以從頭到尾進(jìn)行跟蹤，在流程的每個步驟中都提供包裹位置的更新信息。他們提供實時跟蹤更新的快遞服務(wù)，讓您的客戶可以在線查看他們的快遞進(jìn)度，讓他們安心，也節(jié)省您與客戶之間的溝通時間。

私人快遞公司的服務(wù)質(zhì)量，尤其是端到端的快遞公司，會比郵政服務(wù)要好，這一點(diǎn)并不令人驚訝。他們的內(nèi)部客戶服務(wù)團(tuán)隊將更了解現(xiàn)場發(fā)生的事情，而郵政服務(wù)客戶團(tuán)隊可能被外包，不會有現(xiàn)場信息來回答特定的客戶詢問。網(wǎng)絡(luò)覆蓋也會影響物流的服務(wù)質(zhì)量。在某些情況下，如果私人快遞公司沒有一個廣泛的地方網(wǎng)絡(luò)將很難送貨到邊遠(yuǎn)地區(qū)。而郵政服務(wù)卻可以在難以到達(dá)的農(nóng)村地區(qū)有效地送達(dá)。

然而，在處理跨境運(yùn)輸時，快遞服務(wù)比郵政服務(wù)有優(yōu)勢。私人快遞公司可以擁有自己的機(jī)隊，或與航空貨運(yùn)供應(yīng)商建立有利的合作關(guān)系，以覆蓋從一個國家到另一個國家的國際運(yùn)輸。這比依靠國家承運(yùn)人將包裹送到目的地國家的郵政服務(wù)更快。

普通郵政服務(wù)通常不賠償貨物丟失或損壞。然而，如果支付附加費(fèi)用，丟失或損壞的包裹有一個上限的索賠金額。因此，如果你運(yùn)送的是像智能手機(jī)這樣昂貴的設(shè)備，這些指向賠償?shù)母郊淤M(fèi)可能就不值得了。以新加坡郵政為例，特快專遞服務(wù)的優(yōu)先認(rèn)領(lǐng)額可達(dá)一百五十元。由于端到端快遞服務(wù)對遞送的每一步都負(fù)有責(zé)任，他們通常有一個索賠部門來處理從貨物丟失或損壞到延遲遞送的情況。這些公司確實要求商家提供一些文件，比如購買證明、客戶的照片證明，以及運(yùn)單等運(yùn)輸文件，以方便處理索賠。Task1Therearesomemissingpartsinthereading.Fillthemintheblankswiththefollowingphrases.UnderstandingthetextA.TrackingB.CustomerServiceC.ClaimsforLost/DamagedGoodsD.PricingE.DeliveryTimeF.NetworkCoverage1.C2.D3.A4.B5.F6.ETask2Completetheformbyusingthewordsfromthepassageoraproperphrasesummarizedbyyourselves.Thenanswerthequestionsasbellows.CategoryPricingDeliverytimeTrackingCustomerserviceNetworkcoverageClaimsforlost/damagedgoodsExpresscourierPostalserviceHighcostsSpecifythetimingEasilytrackfromend-to-endServicequalityisgoodFavorablenetworktieandshipfastClaimaccountableCompensationcheaperNotarriveintimeLostintransition,hardtotrackitNoexactanswertospecificcustomerenquiresEffectivelyreachhard-to-reachruralareasNocompensationforlostordamagedgoods;exceptfortheadd-onsforacappedclaimableamountQuestions:1.Whatdowedotosaveshippingcost?2.Whataretheadvantagesanddisadvantagesofpostalserviceaccordingtothepassage?3.Arethereotherlogisticsmodesbesidesthetwomentionedinthepassage?Whatarethey?4.Whichismoreexpense-sensitiveandtime-sensitiveinshipmentbetweencourierservicesandpostalservices?5.Whatservicedoyouprefertouseifthevalueofthegoodsishighanditmaybelostordamagedinshipment?Onewaytosaveonshippingistomixandmatchdifferenttypesofcourierservicestomeetyourdifferentdeliveryneeds.Advantage:lowerexpenseinshipment,world-widetransportationnetwork,customsclearingpriority.Disadvantage:longshippingtimeandhardlyarriveontime,hardtotracking,etc.Special-linelogistics,overseawarehouseExpressCourierExpressCourierthanpostalserviceadd-ons.DealingwithlanguageTask3Matcheachphraseintheleftcolumnwithitssimilarexpressionintheright.1.

beawareof

a.haveadvantagesoversth.2.insomecase

b.handlebusinessorsolvetheproblem3.

haveanedgeagainst

c.knoworlearntorealizethat…4.meetone’sneed

d.undercertaincircumstanceorcondition5.dealwith

e.establisharelationshipwith…andtobethepartner6.rangefrom…to

f.satisfyone’sneedto…7.partnerupwith

g.forexample8.bestuckin

h.divideinto…parts9.forinstance

i.varyfrom…to…10.breakdowninto

j.cometoadeadlockorbetrappedcdafbiejghTask4CompletethesentenceswiththecorrectformofthephrasesinTask3.1.

_______________wearespeakingofsomethingwhichcannotbeunderstoodbyourselves.2.

Youmust_______________yourowndutyandtryyourbesttofinishthework.3.

Ourcompanyisverygladto_______________thebusinesswithyou.4.

Thesizeofthisstyleofleathershoes_______________size34tosize42.5.

InfightingagainsttheCOVID-19virus,theChinesesocialistsystemhasagreat_______________thewesterncountries.6.

Buttherearen’tenoughplacesto_______________.7.

Toopenanewcompany,itmightnotmakesenseto__________________yourbestfriend.8.

It’seasytoteachthefreshpupilstolearntheletters,_______________,letterAisanapple,anantoranax.9.

Incareerplanning,your1-yeargoalsmaybe___________________months.10.

Unluckily,thekeyofmyhousehasbeen_______________thelock.InsomecasebeawareofdealwithrangesfrombrokendownintoforinstancepartnerupwithmeettheneededgeagainststuckinTask5TranslatethesentencesintoChinese,andwriteasentencebyfollowingtherequirementsinbrackets.1.If

Isendyourorderbyexpresscourier,sayDHL,sometimesitmaybedetainedincustoms.（用stuckin替換句中斜體部分）Translate:__________________________________________________________________________________________________

Write:_____________________________________________________________________________________________________

2.It’s

fasterthanpostalserviceswhichdependonnationalcarrierstotakeparcelstodestinationcountries.（請用比較級句型…than改寫：快遞價格往往比郵政服務(wù)費(fèi)用價格更貴）Translate:__________________________________________________________________________________________________

Write:_____________________________________________________________________________________________________

3.DuetotheUniversalPostalUnionTreaty,nationalpostalservicesgiveeachotherheavilydiscountedratesoninternationalmail.（用Because從句改寫斜體部分所在分句）Translate:__________________________________________________________________________________________________Write:_____________________________________________________________________________________________________

_____________________________________________________________________________________________________

4.Thesecompaniesdorequiremerchantstoproduceafewdocumentssuchasaproofofpurchase.（請改寫成it強(qiáng)調(diào)句型，被強(qiáng)調(diào)部分為documents）Translate:__________________________________________________________________________________________________

Write:_____________________________________________________________________________________________________

5.Insomecases,postalservicescandelivereffectivelyinhard-to-reachruralareasifprivatecouriersdon’thaveanextensivelocalnetwork.（if從句替換成eventhough）Translate:__________________________________________________________________________________________________

Write:_____________________________________________________________________________________________________

_____________________________________________________________________________________________________如果我用快遞寄送你的訂單，比如DHL，有時可能會被海關(guān)扣留。IfIsendyourorderbyexpresscourier,sayDHL,sometimesitmaybestuckintheCustoms.Expressdeliverypricesareoftenmoreexpensivethanpostalservicefees.BecausetheUniversalPostalUnionTreatyallowsnationalpostalservicestogiveeachotherheavilydiscountedratesoninternationalmail.Itisafewdocumentssuchasaproofofpurchasethatisrequiredbymerchantstoproduce.Insomecases,postalservicescandelivereffectivelyinhard-to-reachruralareaseventhoughprivatecouriershaveanextensivelocalnetwork.它比郵政服務(wù)要快，后者要依靠國家快遞公司將包裹送到目的地國家。由于《萬國郵政聯(lián)盟條約》，各國郵政服務(wù)在國際郵件上互相給予很大的折扣。這些公司確實要求商家提供一些文件，比如購買證明。在某些情況下，如果私人快遞公司沒有一個廣泛的地方網(wǎng)絡(luò)，郵政服務(wù)也可以在難以到達(dá)的農(nóng)村地區(qū)有效地送達(dá)。04SpeakingSetting:Afterresearchondifferentlogisticsmodes,JoannadecidedtostartherbusinessonAmazon,withafocusonensuringproperdeliveryofgoods.Butsheisnotsureoftheprocedureofshipment.Sosheturnstolookintothelogisticsservicesandfindssomeusefulinformation.NowherfriendCharlestalkswithheraboutshipmentinstructions.

1.IfJoannasendsoutapackage,whatisthefirstworksheshoulddo?

2.IfJoannachoosesEMSoroneexpresscourier,whichwillgofastandcostless?

3.IfJoannachoosestheprofessionalFPAonAmazonplatform,canshemanageherdelivery?Whataretherelativeservicedepartmentsthereaccordingtothepicture?

4.DoesJoannaneedtopayanyadditionalsurchargesasthepackageissentoutintransit?Theexampleofdialogue:Joanna:UsuallyI’dliketohavegoodsshippedviaEMSforfree.Whatdoyouthinkofit?Charles:It’sgoodtohavefreeshipping,butI’mafraidEMSmailscannotreachtosomecountries.(Continuethedialogue.)Openquestionorindividualpresentation.05Writing

Duringtheordermanagement,Joannarealizedthatcomparedwithdomestice-commerce,therearemoreobstaclesincross-bordere-commercewhendeliveringgoods.Cross-bordere-commerceshouldsolveproblemssuchaslogisticsdistribution,customsclearanceandpaymentcollection.Howtoachievelowfreightprice,fastspeed,andcustomsclearanceabilityisalsothekeypointsellerscanobtainadvantagesinthecompetition.Ifwecancommunicatewellwithcustomersaboutthewayofgoodsdelivery,notificationofdeliverytime,logisticsinformationenquir]yway,receipttime,orderweight,tariffsandothermattersbeforesales,wewillsurelywinmoretrustandorders.Usually,weneedtowritesomemessagesoremailstodealwiththematter.Buyer’senquiryondeliveryQuickMessageTemplateonshipmentCanyoutellmewhatshippingmethodsdoyouusuallysetfordelivery?TIPS:目前賣家可以從以下發(fā)貨方式中進(jìn)行選擇。您也可以選擇另外的快遞方式，如UPS或DHL等。Message:Whenwillyoumakedeliveryofthegoods?TIPS:我們會盡快發(fā)貨并通知您運(yùn)單號，也請您保持跟蹤產(chǎn)品的最新物流信息，您可以在2~3天后上網(wǎng)查詢物流信息。Message:Whataboutyourdetailedinformationondeliverytime?TIPS:您可以在產(chǎn)品詳情頁中查詢收貨時間。當(dāng)然，國家和快遞服務(wù)不同，收貨時間也會有所不同。Message:Currentlysupplierscanchoosefromthefollowingexpressshippingoptions.Youcanchooseanotherexpresscarrier,suchasUPSorDHL,etc.We’llsendthegoodsoutandinformofthetrackinginf.asap.Youcancheckit2-3dayslaterontheinternetandkeeptrackingtheupdatedinformation.Youcancheckshippingtimeontheproductdetailspage.Deliverytimevariesdependingoncountryandcourierservice.Task1EditingtheQuickMessagesTemplateonshipmentforCustomer-serviceaccordingtothecustomers’requirementsandsuggestedChinesetipsforJoannaintheformbelow.Buyer’senquiryondeliveryQuickMessageTemplateonshipmentIdidn’treceivemygoodsyet!TIPS:貨物還在運(yùn)輸途中，或許滯留在海關(guān)。請耐心等待，物流跟蹤信息的更新往往比貨物實際運(yùn)輸速度要晚一些。Message:DoIneedtocareanddealwiththeimportaffairs?TIPS:訂單到達(dá)貴國后可能需要清關(guān)。為了能在貴國清關(guān)順利，請告知您的稅號和所購貨物的申報價值。具體事務(wù)請向當(dāng)?shù)睾ｊP(guān)部門咨詢。Message:Thanksforyourpatience.Thegoodsispossiblyintransition.Additionalcostsordelaysmayoccurduringinternationaltrade.Pleasenotethattrackinginformationupdatestendtolagbehindthetruestatus.Ordersmayneedcustomsclearanceinyourcountry.TelluswhatvalueweshoulddeclareandtheVATnumberforasmoothcustomsclearance.Youcanalsoconsultthelocalcustomsof?ceforhelp.Task2WritetheshippingadvicetocustomerwhenyoufinishdeliverywiththegivenemailtemplateinChinese.Attentiontothattheunderlinedareoptionaldetailsondifferentorders.Theordereditemhasbeenshippedalready.Thenameoflogisticscompanyyouused,suchasChinaPostAirmail.Thetrackingnumber.Whatyousuggestonthisshipmentandexpectafterthegoodshavebeenreceived.YourVersionDearSirs/Madman,Thankyouforshopping.WehaveshippedoutyourorderonMarch.15thbyChinaPostAirMail.Youmayloginwww.17track.nettrackyouritem3dayslaterwiththetrackingnumberxxxx.Itwilltake5-25workdaystoreachyourcountry.Hopeyou’llbesatisfiedwithourservicesaswellastheproductandwelookforwardtoyourgoodfeedbacksoon.Ifyouhaveanyquestions,pleasefeelfreetocontactusatanytime.BestRegards,JoannaTask3

Writeanemailtose