BEC中級真題第二輯答案及聽力原文

BEC中級真題（第二輯）答案及聽力原文Test1ReadingPart11C2A3B4D5A6.B7CPart28D9C10E11B12FPart313D14A15C16B17.B18.CPart419B20A21D22A23C24C25D26A27B28C29D30B31C32B33BPart534ITSELF35IN36CORRECT37.WHILE38SEEN39FROM40CORRECT41THOSE42FOR43WITH44THAT45CORRECTWritingTo: P.JonesFrom: LuisaGambonDate: 21November2002Subject: LatenessMrJones,Ihavenoticedthatyouoftenarrivelateforwork,especiallyonMondaymornings.Asyourcolleaguesarestartingtocomplainaboutthat,youunderstandthatunlessthishabitchanges,Iwilltakedisciplinaryactionagainstyou.Comeandseemetomorrowat9a.m.inmyoffice.ThankyouBand5Allcontentpointsarecovered,usingnaturalsoundinglanguageandaconsistentlyappropriatetone.ReportoncustomercomplaintsINTRODUCTIONThisreporthasthepurposeofpresentingthereasonsforcustomercomplaintsin2002.FIELDINGSThecustomercomplaintsreceivedin2002were300inJanuary.Thentheyincreasedto540inFebruarybecauseofthecomputersystem'sbreakdown.InMarchtheyfellto230becauseanimprovedordersystemwasintroduced.ThereasonsforcomplaintsfromJanuarytoMarchwereanalysed:firstlythecompanvreceivedcomplaintsforincorrectordersdelivered.TheseerrorswerefewerinMarch.secondlythetimetakentodeliveristoohigh.butthecompanyhasplannedtorecruitnewagents.Finallycustomerscomplainforthepoorproductquality.Inordertosolvethisproblemmorequalitycontrolsaremaking.CONCLUSIONSAtthemomentallcustomersaren'tsatisfiedbutmanymeasureshavebeentakentoimprovetheirsatisfaction.Band4Thereisasatisfactoryrangeofstructures,withsomeerrors,butthesedonotimpedeunderstanding.Thecontentpointsareadequatelycovered,andtheregisterisappropriate.Theinformationisgenerallywellorganised,usingheadingsandotherdiscoursemarkers.ListeningPart11.JAYE2.CUSTOMERSERVICES3.OFFICEASSISTANT4.457.605.EUROPEHOLIDAYS6.BUSINESSCARDS7.MARKETINGEXECUTIVES8(THE)(COMPANY)EOGO9INFORMATIONPACK10.PARKHOTEL11.FRONTGATE12.NEWDESIGNSPart213E14B15G16F17A18C19G20H21E22.BPart323B24B25C26A27C28B29A30CTapescriptThisistheBusinessEnglishCertificateVantage2,ListeningTest1.PartOne.Questions1to12.YouwillhearthreetelephoneconversationsorWriteoneortwou'ordsoranumberinthenumberedspacesonthenotesorformsbelow.Afteryouhavelistenedonce,replayeachrecording.ConversationOne.Questions1to4.Lookattheformbelow.Youwillhearamanaskingacolleagueforinformationaboutaformeremployee.Youhave15second'storeadthroughtheform.Nowlisten,andfillinthespaces.Woman:Personnel...Man:Hello,it'sTimhere,fromFinance.Woman:Hi,Tim.Man:I'vehadaletterfromthetaxofficeaboutastudentwhoworkedherelastsummer–Iwonderifyoucouldlookhimupinyourrecords.Woman:Sure,what'sthename?Man:Thesurname'sJaye.FirstnameStephen.Woman:Howdoeshespellhissurname?Man:J-A-Y-E.Gotthat?Woman:Ohyes,hereweare...livesatahundredandeighty-threeSchoolRoad,Barnfield...Man:Yes,that'stheone.Woman:AndyousayhewasworkinginFinance?Man:Uhm,CustomerServices,actually.Woman:Aah-theyhadlotsofstudentsworkingforthemlastsummer.Man:Well,thetaxpeoplewanttoknowhisexactjobtitle-I'mnotsurewhy.Woman:Mm,letmesee...Hewasanofficeassistant.Man:Right,gotthat.Theyalsowanttoknowabouthismonthlyearnings.Woman:Let'shavealook...fivehundredandthirty-eightpoundsseventyamonth...Oh,sorry,hewasascaleone,sothat'sfourhundredMan:That'sfine,thanks.I'llsendthemtheinformationtoday...Nowlistentotherecordingagain.ConversationTwo.Questions5to8.Lookatthenotebelow.YouwillhearamandescribingaproblemwithanYouhave15secondstoreadthroughthenote.Nowlisten,andfillinthespaces.Woman:Hello,BlackwellPrinters.JulieDavidsonspeaking.HowmayIhelpyou?Man:Hello.ThisisMarkJonesfromEuropeHolidays.IwashopingtospeaktoStevenKirbyaboutthestationeryyou'reprintingforus.Woman:I'mafraidSteven'sawayuntilFriday.Man:Oh-youseeI'mnotveryhappywiththebusinesscardsandIwantedtoseeifIcouldmakeacoupleofchangestothepapertoo.Woman:Wouldyoulikemetopassonamessage?Man:Yes,please.Thethingis,I'vejustreceivedyourproofs-thecardsthemselvesarefine,butyouseemtohavemisunderstoodthequantities.I'msureIaskedforfivehundredforeachofthemarketingexecutivesandsevenhundredandfiftyformebutyou'veputeveryonedownforsevenhundredandfifty.Woman:Right,I'vemadeanoteofthat.Isthereanythingelse?Man:Yes,wellthisismymistakereally.CouldyouaskSteventomovethecompanylogofurthertotheleft?It'stooclosetotheaddressatthemoment.Ithinkthat'sallfornow.Thanks.Nowlistentotherecordingagain.ConversationThree.Questions9-12Lookatthenotesbelow.YouwillhearawomanmakingthearrangementsforadelegationwhoaregoingtovisitherYouhave15secondstoreadthroughthenotes.Nowlisten,andfillinthespaces.Woman:Geoff?Man:Yes?Woman:Ijustwanttofinalisethepreparationsforthedelegationnextweek.Man:Certainly.It'sThursday,isn'tit?Woman:Yes.Now,canyoumakesurethateachofthemgetsanamebadgeandaninformationpack.Thebadgesaredone,butyou'llneedtopreparethepackswithalltherelevantinformation.Man:Ok,thatshouldn'ttaketoolong.Whataboutcatering?Woman:Coffee'sorganisedforelevenandthree,butlunch-it'satone-weneedtoreserveitfortwelvepeople...Theofficerestaurantisclosednextweek...canyouringtheParkHotel?TheGrandHotelwasabitdisappointinglasttime.Man:I'llgetontothat.Woman:Now,they'llbecomingstraightfromthestation,andtheirtaxiwillbringthemtothefrontgate,somakesureyou'retheretogreetthem.That'llbeaboutten.Man:Ten.Andthen...Woman:IntoReception,Ithink.Makesurethenewdesignsareondisplay,Iwantthemtoseethosefirst.Man:OK.Woman:Letmeknowwhenit'sallfinalised.Bye.Nowlistentotherecordingagain.ThatistheendofPartOne.Younowhave20secondstocheckyouranswers.PartTwo.Questions13to22.SectionOne.Questions13to17.Nowlistentotherecordingagain.ThatistheendofPartOne.Younowsecondstocheckyouranswers.PartTwo.Questions13to22.SectionOne.Questions13to17.Foreachrecording,decidewhichtypeofdocumentthespeakeristalkingabout.Writeoneletter(A-H)nexttothenumberoftheDonotuseanylettermorethanonce.Youhave15secondstoreadthelistA-H.Nowlisten,anddecidewhichtypeofdocumenteachspeakeristalkingabout.Woman:Wellnowonderthebank'sreturneditunpaid.Look,thefiguresdon'tmatchtheamountinwords.Iexpectsomeonewasfillingitinintoomuchofahurry.Let'ssee,we'dbetterissueanotheronestraightawaytopayMrsBurton,becauseit'llbeanotherthreeweeksifwewaitforthenextcycleofpayments.Herexpensesonthatsalestripwereprettyhigh,anditwouldn'tbefairtokeepherwaitingmuchfourteenMan:Someofthesuppliersarealreadyaskingabouttheincreases.I'llcheck,butIseemtorememberfromlastweek'smeetingthatintheendweagreedonthreepercent.SowhatI'lldoisgodowneachcolumnandcalculatethenewamounts,andthenitcanbeprintedintimetobeinsertedintothenewbrochures.Canyoucheckthefiguresforme,though,beforeitgoestotheprinters?fifteenWoman:We'vejustreceivedthepaperworkfromyouaboutcleaningourpremises,andIhavetosaythatitdoesn'treflectwhatweagreedinourconversationlastweek.Foronething,itsaysthatwehavetosupplyoursecuritycode,andforanotheritspecifiesmonthlypaymentinadvance,andItoldyoubothofthosewereoutofthequestion.I'mafraidIreallycan'tsignthis.Couldyousendmearevisedone?SixteenMan:Ofcourse,thisonlygivesaverygeneralpicture.Butasyoucansee,cashisaparticularlyhealthyarea.That'sevenwhenwetakeintoaccountregularoutgoingsonloansandleasingequipment,whichareincludedinthefinaltotals.Andevenmoresignificantly,unpaidordersareactuallyexcludedfromthefinalcalculation.Theserepresentasumofapproximatelythirtythousandpounds.Withthatinmind,wecansaythatthecompany'soverallpositionisstillstrong.Woman:I'vejustaskedtheArdenConferenceCentreaboutavailabilityforournexttrainingacontractwiththem-CanyoudealwithitSectionTwo.Questions18to22.Youwillhearanotherfiverecordings.Writeoneletter(A-H)nexttothenumberoftheDonotuseanylettermorethanonce.Afteryouhavelistenedonce,replaytheYouhave15secondstoreadthelistA-H.Nowlisten,anddecidewhateachspeaker'sMan:Hello.ThisisGuyCooperfromCentronElectronicshere.Ibelieveyourangforsomeadviceaboutyouralarmsystem,whichisn'tfunctioningproperly.ThemessageIgotsaidyouweren'tsureifyouneededsomeonetocomeandsortitout,orifwecouldadviseyouoverthephone.Wellperhapsyou'dliketogetbacktomeassoonasit'sconvenientandtellmeexactlywhattheproblemis,andI'llseewhatIcando.NineteenWoman:Well,asyousay,Redlonhasbeensupplyingusforyearsbut,quitehonestly,two-thirdsofthecomplaintswereceiveaboutourproductsareactuallyduetofaultsincomponentswe'vehadfromRedlon.SoItalkedtotheProductionManagerandheagreedthatIrangeisfineforus,andoneoftheircustomerswhoIspoketorecommendedthemhighly,sothat'swhywe'vechangedtousingthem.Woman:Thecompetition'sgettingtougher,andyouknowwe'refacingseriousproblems.Weneedtoseemorebenefitfromtheundeniablyhardworkwe'reputtingin,andthismeanssayingnotojobswhicharen'tprofitable.Itwouldbemuchmorebeneficialtoputalloureffortsintowinninghigher-margincontracts.SothewayIfeelyoucanhelpmostisbyidentifyingthetypesofcontactswhichwillbringintheincomeweneedinordertoensureourfuture.[pause]Twenty-oneMan:JohnWoodshere,phoningabouttheprojectwediscussedearlier.Couldyougivemearingsothatwecantalkaboutitabitmore?I'vedoneafewcalculationsandI'mbeginningtowonderwhetherit'sreallyapracticalproposition.1stillthinktheproject'sgotpotential,buttherearesignificantadditionalcostswhichwehadn'ttakenintoaccount.Socouldyougetbacktomeassoonasyoucan,please?Woman:Hello,Sallyhere,fromPagwellPaints,returningyourcall.I'mverysorryyouaren'thappywiththelatestconsignmentyou'vehadfromus.It'sratherstrange,becausefollowingyourcomplaintaboutthelastdelivery,wedidinfacttakeactiontochangethespecificationsinthewayyousuggested.Soitisn'tquitefairtosaythatweignoredyouradvice.Iknowit'simportanttoachievetheconsistencythatyourequire,butperhapsyourrecommendationwasn'texactlywhat'sneeded.Nowlistentotherecordingsagain.ThisistheendofPartTwo.PartThree.Questions23to30.hisinstitutehassponsored.Foreachquestion23-30.markoneletter(A,BorYouhave45secondstoreadthroughtheNowlisten,andmarkA,6orC.Man:WhoarethemanagersofthebestinnovationdevelopmentsinBritishindustry?ThatwasthequestionwhichthefirstBusinessTodayInnovationAwardssetouttoanswer.Thisprojectisallaboutrewardinggoodpracticeandperformance.So,ratherthansimplyrecognisingexcellenceinthedesignofspecificproducts,oranalysingtheirfinancialimpactonprofits,theawardssetouttotakeanobjectivelookatexactlyhowcompaniesmanagethedevelopmentprocessitself.Overthreehundredandfiftyorganisationsenteredthecompetitionandwereinitiallyreducedtoaboutforty.Then,afterfurthercarefulchecking,ashortlistofjustfourteenofthemwasarrivedat.Thesefinalists,allmanufacturers,werethenvisitedbythecompetitionjudges,apaneloffourchiefexecutivesfromleadingcompanies.Thepaneltouredthefinalists'facilities,receivedpresentationsonthecompaniesandtheirprojects,andinterviewedthekeydevelopmentteammembers.Theproductsvariedenormouslyintheirscale,functionanddegreeoftechnology-frombreadforasupermarketchaintoaprinterinsideanautomaticcashdispenserInitiallytheorganiserswereconcernedthatthisrangecouldcreatedifficultiesintheassessmentprocess.Butthisfearprovedbaseless,asmostelementsintheinnovationprocessaresharedbyallmanufacturers.Interestingly,thefinalistsbrokedownintotwodistinctandequalgroups:largefirmswithonethousandemployeesormoreandsmallfirmswithtwohundredandfiftyemployeesorfewer.Withbothgroupsthejudgesdecidedtoconcentrateontwooftheclearestindicatorsofasuccessfulinnovationprocess,whichare:howwellthenewproductiscombinedwiththecompany'sexistingbusiness,andsecondly,how-welltheinnovationmethodsarerecordedandunderstood.Smallfirmsnaturallytendtodowellinthefirstcategorysincetheyhavefewerlayersofmanagementandthusmuchshortercommunicationlines.Buttheyseemtoputlessemphasisoncreatingformaldevelopmentmethodswhichwouldberepeatableinfutureinnovations.Largefirms,ontheotherhand,havedifficultyintegratingthenewdevelopmentwithintheirexistingbusinessforreasonsofscale.Buttheytendtosucceedinachievingwell-documentedandrepeatabledevelopmentmethods.Thisisbecauselargercompanies,withtheirclearemphasisontraining,fixedmanagementstructureandadministrativesystems,requiremoreformal,dailyrecord-keepingfromtheirstaff.Sowhatwerethekeyquestionsthejudgeshadinmindwhenassessingthefinalists?Oneofthemostimportantareasconcernedhowthoroughlyacompanycheckswhatishappeninginotherfieldsinordertoincorporatenewideasintothedevelopmentprocess.Manyofthefinalistsimpressedinthearea.Xatura,forexample,haddemonstratedgenuineenergyinsearchingfornewwaysofproducingtheirrangeofspecialitvbreads.Theyhadlookedatstylesofhomecookingindifferentcountries,aswellasthepossibilityofexploitingnewproductiontechnologiesinordertoachieveequallygoodresultsbutonahigh-volumeproductionline.Whatthenoccupiedmuchofthejudges'thoughtswasthequalityofthelinkswhichthedevelopmentteamestablishedwithseniormanagement,suppliers,themarketandmanufacturing.Thebestexamplesofthefirstcategorywerefoundinsmallfirms,wheretheindividualentrepreneuratthetopwasclearlydrivingtheinnovationforwardLinkswithsupplierswerealsoseenasanimportantfactor,butnotallsupplierexperienceswerepositive.Occasionallyseriousproblemshadtobesolvedwheresupplierswereworkinghardtomeetspecifications,butthecompaniesthatthesupplierswereusingtoadapttheirmachinerywerenotsoefficient.This,ledtodisappointingfaultsorfluctuationsinquality.Butinconclusiontheawardsdemonstratethatinnovationisn'tjustforhigh-techinternetcompanies.Youcanalsobesuccessfulinmaturemarketswithdeterminationandskill.Nowlistentotherecordingagain.ThatistheendofPartThree.YounowhavetenminutestotransferyouranswerstoyourAnswerNote:Teacher,stoptherecordinghereandtimetenminutes.Remindstudentswhenthereisoneminuteremaining.Thatistheendofthetest.Test2ReadingI.B2C3A4D5D6B7CPart28C9B10E11A12DPart313D14C15A16A17C18.BPart419.D20D21A22C23A24C25B26A27A28D29C30A31C32D33BPart534THAT35CORRECT36ONLY37SO38CORRECT39THE40HOW41CORRECT42OUT43CORRECT44WILL45BETest2WritingPart1To: AllStaffFrom: ManagingDirectorDate: 7DecemberSubject: StaffrewardIwouldliketothankyouforthecontributioninincreasingthecompany'sprofit.Theprofitincreasedduetoveryhardworkandlongworkinghours.EachofthestaffwillreceiveanenvelopewitharewardonTuesday.TherewardisatriptoHawaii,andIhopethatthiswillbetheperfectreward.Enjoy!ThankyouBand4Allpointsareadequatelycoveredanddeveloped.Thereisanadequaterangeoflanguage,thoughwithsomerepetition.Part2Introduction.Thepurposeofthisreportistoassessandrecomendataxifirmthatwillbecomeourregulartransporter.Wewillneedthemespeciallyduringnextyeartradefairandconferences.Therearetwofirmstoassess.Findings:AsregardstoTelecarswehaveagoodreferencesonthem.Itisveryexperiencedtraditionalfirmandisalsoveryreliable.Theyprovide24-hoursservicethatisusefulduringnightmeetingsandnegotiations.StreetlightCabsisbrandnewcompanyandtherearenoreferencesonthem.Buttheyprovidelongdistancerouteswhichweuseveryoftenandtheyarealsocheaper.Ontheotherhandtheydon'thavewebpageandsointernetbookingisn'tavailable.Conclusion:IrecommendtochooseTelecarsbecauseoftheirreliability,longtraditionandwelltrainedstaff.Band4Allthecontentpointsarecoveredandarewellorganised.Therangeoflanguageisgood,andthoughsomeerrorsoccur,thesedonotobscurethemessage.Theregisterisappropriate.Part113(TH)OCTOBERWORLDNET/WORLDNET(THE)EQUIPMENTPart213H14E15F16A17D18G19E20C21B22HPart323C24A25A26C27A28C29B30BListeningTest2.PartOne.Questions1to12.YouwillhearthreetelephoneconversationsorWriteoneortwowordsoranumberinthenumberedspacesonthenotesorformsbelow.Afteryouhavelistenedonce,replayeachConversationOne.Questions1to4.Lookattheformbelow.YouwillhearawomancallingabouttrainingYouhave15secondstoreadthroughtheform.Nowlisten,andfillinthespaces.Man:Goodmorning,OakleafBusinessTraining.HowcanIhelpyou?Woman:Hello,myname'sEnidStevens,ofAppleyardSmith.I'vebookedtwoone-daycourses,butnowIneedtochangeoneofthem.Man:Letmegetyourdetailsuponthescreen.Right,you'vebookedReportWritingnextmonth...Woman:Yes,thatone'sOK.It'sTakingMinutesthatIcan'tmanage,ontheeighthofJuly.Doyouknowwhenit'srunningagain?Man:Letmesee.NotuntiltheeighteenthofSeptember,I'mafraid.Woman:Thatsoundsfine.Oh,IthinkI'llbeabroadthen.Man:Thenthere'sthefirstandthethirteenthofOctober.Woman:I'dlikethelaterdate,please.Man:Fine,I'llchangeyourbooking.Woman:Anotherthing;itsaysinyourbrochure,everyoneattendingacoursegetsacertificate,butIhaven'treceivedonefromacourseItooklastJanuary.Man:I'msorryaboutthat.Whichcoursewasit?Woman:Somethingtodowithdealingwiththepublic...?Man:ThatmusthavebeenCustomerService.Woman:Soundsfamiliar.Man:OK,I'llputitintheposttoday.Woman:Thankyouverymuch.Goodbye.Man:Goodbye.Nowlistentotherecordingagain.ConversationTwo.Questions5to8.Lookatthenotebelow.Youwillhearawomanringingaboutproblemswithanewtelephonesystem.Youhave15secondstoreadthroughthenote.Nowlisten,andfillinthespaces.Man:Hello,SwinburnTelecoms.Woman:I'dliketospeaktoTonyWilson,please.Man:I'mafraidTonyisn'tavailable.CanItakeamessage?Woman:Yesplease.I'mSheilaDallas,fromWorldnet.Man:Right.Woman:I'mringingaboutthetelephonesystemyourfirminstalledhereyesterday.We'renothappywithit.Man:Ohdear.Whatseemstobetheproblem?Woman:Firstofall,yourengineersaidthatwiththenumberofextensionswe'vegot,sixoutsidelineswouldbeenough,butweaskedforeight,andanywayyou'vechargedusforthelargersystem.Man:Right,we'lllookintothat.Woman:Then,wheneverwetrytotransfercallsfromoneextensiontoanotherwelosethem.We'refollowingtheinstructions,butitjustdoesn'twork.Man:Isee.Woman:Andfinally,couldyouaskTonytochecktheinvoice,please?Hepromisedusadiscountoninstallation,whichisshown,andoneontheequipment,butthatisn'tthere.Man:Right.I'msorryaboutallthat.I'llgetTonytocontactyouassoonashe'sfree.Woman:Thankyou.Goodbye.Man:Goodbye.Nowlistentotherecordingagain.ConversationThree.Questions9to12.Lookatthenotebelow.Youwillhearawomancallingaboutthearrangementsforameeting.Youhave15secondstoreadthroughthenote.Nowlisten,andfillinthespaces.Man:Goodmorning.MarketingDepartment.PeterMenziesspeaking.Woman:Hello.CouldIspeaktoJohnFitzgerald,please?Man:I'mafraidhe'snotintheofficeatthemoment.Woman:Well,thisisElizabethParnellcalling.IwantedtotalktoJohnaboutthemeetingnextweek.Yousee,IonlygetbackonTuesdaynightfromatradefairintheStates.Man:So,wouldyoulikemetogivehimamessage?Woman:Yes,couldyouaskhimifwecanpostponeWednesday'smeeting?Tillafterlunch.Thatwouldbeeasier.Itwasoriginallygoingtobeattena.m.Man:OK.I'llaskhimtochangeit.I'llgetbacktoyouwithatime.Woman:Thanks.Andcouldyoualsoaskhimtoaddanotheritemfordiscussionatthemeeting?Ithoughtweweregoingtotalkabouttherevisedbudgets-butIcan'tseethisontheagenda.Man:OK.I'dbetteraskhimtocallyou...Woman:Yes,please.I'matHeadOfficeatthemoment.Canhephonemeheretoday-Iwon'tbebackatmyowndeskuntiltomorrowafternoon.Man:Right,I'llgivehimthemessage.Woman:Thanks.Man:Bye.Woman:Goodbye.Nowlistentotherecordingagain.ThatistheendofPartOne.Younowhave20secondstocheckyouranswers.PartTwo.Questions13to22.SectionOne.Questions13to17.Youwillhearfiveshortrecordings.Fivepeoplearetalkingaboutdifferentbusinessbookstheyhaveforeachrecording,decidewhichbookthespeakeristalkingabout.Writeoneletter(A-Hinexttothenumberoftherecording.Donotuseanylettermorethanonce.Youhave15secondstoreadthelistA-H.Notelisten,anddecidewinchbookeachspeakeristalkingabout.[pause]ThirteenWoman:Yes,itwasinteresting...someofitwasratherobvious,ofcourse,likedressingsmartly,makingsureyouarriveontime,thatsortofthing...buttherewasalsoquitealotI'dneverreallyconsidered...likewaystointerpretwhattheadvertisementisreallyaskingfor,readingbetweenthelines...andasectionwhichlistssomeoftheharderquestionstheytendtoaskyou,witheffectiveanswersyoucangive[pause]FourteenMan:Invaluable,I'dsay...certainlyhelpspreventyoumakingsomeofthemoreembarrassingmistakes.Itgivesyouakindoftimescaletofollowthrough.Forexample,theystressthatyouneedtogetpublicityupandrunningagoodsixmonthsbeforeyouwanttostagetheevent.Andgetyourmainspeakersbookedearlierthanthat.Theysayyoumustmakesureyou'vegotagoodassistanttosupportyou,checkthedetails.[pause]FifteenWoman:Actually,althoughitwasabitlong,itwasdefinitelyuseful.Thetroubleoftenis,whenthemanagementtakeonnewstaff,theydon'tnecessarilyreallyknowwhatskillsorqualitiesareneeded.Iwantsomeonewho'smorethanjustasecretarytypingoutletterseveryday...I'mlookingforarighthand,someonetodoeverything...andthisbookspellsoutwhatthatmeans...it'shelpedmetodrawupajobdescription.[pause]SixteenMan:Well,IwishI'dreadityearsago!Thatwouldhavesavedmefromsomeofmyworstinefficiencies.I'drecommendittoanyone.Itshowsyouhowtoproduceaperfectscheduleforgettingthroughyourworkload...Onceyou'vegotyourselforganised,madelistsoftasksandpriorities,youcanmakebestuseofeachandeveryday...otherwiseyou'rejustconstantlyconfusingyourPAwithendlessrequests,allterriblyurgent...[pause]SeventeenWoman:Certainly,alotofthebookwasveryspecialised...butitdidgivemeanideaofhow7theagenciesdothejob.Ofcourse,they'rethepeoplewiththecreativeideas,theexpertise,soI'mhappytotrusttheimagedevelopmentworktothem...butIreadthebooksoIcouldtalktothemonequaltermsaboutwhatwe'retryingtodo,andhowitfitsinwithouroverallbusinessstrategy.Nowlistentotherecordingsagain.SectionTwo.Questions18to22.Youwillhearanotherfiverecordings,fivepeoplearetalkingaboutwhytheydecidedtouseaparticularcompanytosupplytheirofficeequipment.foreachrecording,decidewhatreasoneachWriteoneletter(A-H)nexttothenumberoftheDonotuseanylettermorethanonce.Youhave15secondstoreadthelistA-H.Man:Wewerehavingproblemswiththecompanywenormallyusesowelookedatanumberofothercompaniesanddecidedtogivethisoneatry.They'rejustnewinthebusinessandwewereimpressedastheypromisedtheywoulddeliverthegoodswewantedwithintwodaysandtheydid.Wehadtopaymorethanwewouldhavelikedbuttheresultswereworthit.Sincethen,I'vetoldalotofotherpeopleaboutthem.NineteenWoman:Apparentlythey'reanestablishedcompanyinScotlandwithanexcellentreputation,butIdidn'tknowthatatthetime.Ifoundthemthroughtheinternet.IwasjustbrowsingthroughthelistofsuppliersonedayandInoticedtheirname.Ilookedthemupandfoundthattheyhadthisfantasticdiscountavailablethatparticularmonth.Weorderedvariousthingsandthequalitywassogoodwe'vecontinuedusingthem.TwentyMan:Weliketotryoutdifferentsupplierstomakesurewe'realwaysgettingthebestdeal.Thisparticularcompanywasrunningabigpublicitycampaign.I'dseentheadsonTVandtheyreallyputmeoff.Ijustcouldn'tseetheappeal.ButthensomeoneImetatatrainingdaytoldmeweshouldusethem.Hiscompanyhadusedtheirserviceforyearswithnocomplaintssowefollowedhisadvice.Twenty-oneWoman:We'dlookedroundthemarkettofindthecheapestdealpossiblebuttobehonesttherewasn'tmuchtochoose,intermsofcost,betweenanyofthelocalsuppliers.However,wehadavisitfromasalesrepresentativefromonecompanyandweaskedhimtomakeupsomecomplimentaryprintedletterheadsforus.Theywereexactlywhatwewantedsothatwasthedecidingfactor.Ithink