kickoff deck for lenovo cc project聯(lián)想項目啟動平臺

JadeDragonProjectKickOffMay24,2011AgendaProjectScopeProjectOrganizationandPlanProjectmanagementProjectScopeComponentHubs(Beijing,US)Spoke(HK,Frankfurt)GenesysNiceNuanceGenesysAudiocodeNiceInstallationandconfigurationIVRApplication&RoutingstrategydevelopmentanddeploymentInfomartdevelopmentanddeploymentTesting(SIT,UAT,PerformanceandPreproduction)GolivepreparationTasksGoLiveAgendaProjectScopeProjectOrganizationandPlanProjectmanagementVoice+IVRTeamLead-JamesTeammember-BobTeammember–FrancesTeamMember-NuanceTeamMember-NICESMEBastien–SystemSMEXavier–SolutionSMEProjectmanagementofficeLenovo:Steven,JohnOrange:Terence,ZhangXiaolong,WendyDeploymentTeamlead:JackyTeammember:IvanTeammember:LuoxuanMultimedia(EmailandChat)TeamLead:ChinYangReportTeamlead:Xavier(Remote)TeamMember:ChenPhing

TeamMember:WuyiSolutionarchitectHaotaoTerenceProjectOrganizationSteeringcommitteeMasterProjectPlan

DevelopmentDesignDeployment

SITSetupHubAandSpoke1(5/16–6/24,30Days)TechDesign(20Days)CTISIT(8Days)UAT5/136/248/58/117/25SITwCTI4/11-5/13Pre-prodTest(6w)8/15-9/23JDMasterPlanCTIMasterplan6/27SAPCTIUAT4weeks7/10UAT(12w)5/16-8/5CallCenterPlanSAP

MasterPlanBWUAT3weeksInfomartSIT(5days)Developscripts,routingstrategy(5/16–6/24,30Days)MileStones12310/104SetupHubBandSpoke2(6/27–8/1,26Days)Stand-aloneCTIUAT8/5–8/122Hubs+2SpokesLegendsCTISIT6/27–7/6WithHubA+Spoke1Release1Pre-prodtest8/15–9/23

IVRVXMLscriptingwithTTSandASRintegrationIVR

VXMLdevelopment5/306/177/88/126/28UAT(12w)5/16-8/5Pre-prodTest(6w)8/15-9/23SAPimplementationMasterplanHubtasks5/16

BuildASRandTTS(First3Lang)5/9IssuePOtoNuance6/6VoiceroutingScriptingReportdevelopingBuildASRandTTS(Last6Lang)DevelopmentDeploymentFrameworkAndsipHAinstallationOtherCTIcomponentsinstallationIssuePOtoNiceMigratethecodeandconfigurationfromDevtoProInternalintegrationtestCTISITTestUATTest6/20Niceinstallation

HubConnectivityreadySpoketasksIssueAudiocodePOMediaserverNiceLogerMonitor&AlertaudiocodeinstallTrainingpreparationTrainingPerformancetestPreparationPreproductionTestStandaloneUATtestHAinstallationDetailedWorkplan–BeijingHub,HKSpokeBPOinformationcollection8/5ChatroutingscriptingMakeadecisionifChatneedtobeimplementedinWave15/23Nuanceinstallation8/10MTPPreparation5/23Startat6/15TrunkReady8/1512345678910StandaloneSITtest

OtherCTIcomponentsinstallationFrameworkinstallation8/28/12UAT(12w)5/16-8/5Pre-prodTest(6w)8/15-9/237/76/30Network,Trunk,ServerReady7/17MigratethecodeandconfigurationfromBeijingtoUSAndParameterchanging7/248/10

Workplan–USHubandallotherSpokesHAinstallationNiceinstallation

AudiocodeinstallationNiceinstallationMediaserverInternalintegrationtestUATSAPimplementationMasterplanHubtasksSpoketasksPreproductionTestStandaloneUAT7/29MTPPrep(BeijingandUS)NuanceinstallationPerformanceTest21345CallCenterProject–Wave2(10-10~1/2,2012)GenesysWorkforceManagementLenovotodeterminewhichBPOtouseGenesysWFMLicensesandHubPSquotedPSforsitetransitionnotsignedyetEmailRoutingandHandlingLicenseandHubPSquotedG+Chat(FutureChangeRequest)AgendaProjectScopeProjectOrganizationandPlanProjectmanagementProjectmanagement-CommunicationAregularprojectmeetingwillbeholdoneveryThursdaymorning;ProjectstatusreportwillbesendoutoneveryFridaymorning;Adhocmeetingwillbeholdforurgentcase.Projectmanagement–RisksandIssuesManagementRisksandissuesshouldbeloggedintheProjectissuelogonthefileserver;Risksandissueswillbetrackedregularlyandwillbecheckedonthereg