民航乘務(wù)英語 課件-Mission 7、8 預(yù)防和控制大流行疾病、處理應(yīng)急醫(yī)療事件

民航乘務(wù)英語EnglishforCabinCrewMission7PreventionandControlofPandemic任務(wù)七

預(yù)防和控制大流行疾病Part1LearningObjectives知識目標(biāo)：掌握處理防控流行疾病等的處置流程及專業(yè)英文表達(dá)。能力目標(biāo)：運(yùn)用防控流行疾病處置要點進(jìn)行英文對話及相關(guān)服務(wù)。素質(zhì)目標(biāo)：強(qiáng)化敬業(yè)奉獻(xiàn)的職業(yè)操守。Mission7PreventionandControlofPandemicPart2ConversationI.Pointsofservicelanguage.（1）Reportingtothecaptainaboutpandemicinformation向機(jī)長匯報流行病信息Thisisthepersonalinformation.這是他們的個人信息。I’dliketoreportthatthereare6passengerswhohavebeenreleasedfromcentralizedisolationtoday.我向您匯報，今天有6位旅客從隔離點離開。Mission7PreventionandControlofPandemic（2）Supervisingtheconditionofthepassengers監(jiān)管乘客情況Iwillmanageandsupervisetheuseofmasksofpassengersthroughoutthewhole?ight.我將會在整個飛行過程中處理和監(jiān)管乘客的口罩使用情況。PleasebesuretoletmeknowbeforeyouusethelavatorysothatIcandisinfectandcleanitinadvance.請在使用洗手間之前告知我，以便我提前做清潔消毒。Mission7PreventionandControlofPandemicPart2ConversationI.Pointsofservicelanguage.（3）Carryingoutcabinserviceinpandemicpreventionandcontrol大流行疾病時的客艙服務(wù)開展Antisepticwipesareavailable.配備有消毒濕巾。Wewillmakethelastthreerowsasthecabinisolationarea.我們將會設(shè)置最后三排座位為隔離區(qū)。Pleasedoremembertocleanthelavatorythoroughlyandmakecompletedisinfection.請記得徹底清潔洗手間及進(jìn)行消毒工作。Doremembertoputyourmaskoveryournoseandmouthtightly.請記得戴上口罩并防護(hù)好口鼻。Pleasewashanddisinfectyourhandsbeforeandafterwearingprotectiveequipment.請在穿戴及脫下防護(hù)用品時對手部進(jìn)行清洗消毒。Mission7PreventionandControlofPandemicII.Listentotheconversationand?llintheblanks.音頻C：CaptainP：PurserFA：FlightattendantsPA：PassengersGS：GroundstaffB：BobMission7PreventionandControlofPandemicPart2ConversationGS：Goodmorning,purser.I’mTomfromShanghaiairport,workinginpandemicquarantineservice.Thereare6passengerswhohavebeen（1）

today.FivepassengersarefromJapanandoneisfromKorea.Ihavereportedthisto（2）

already.Thisisthepersonalinformation.P：Thanks,Tom.Wouldyoupleasetellmehowmanydays（3）

andgivemetheirNATreports?GS：Sure,purser.Theyhavebeenquarantinedfor14days.P：Great.Thankyou.Scenario1Mission7PreventionandControlofPandemicC：Hello,captainspeaking.P：Morning,captain.I’dliketoreportthatthereare6passengerswhohavebeenreleasedfromcentralizedisolationtoday.FivepassengersarefromJapanandoneisfromKorea.AllofthemhavevalidNATreports.C：OK.Igotit.Keepnormalizedcontrol.P：Certainly.Scenario2Mission7PreventionandControlofPandemic（Thecrewmembersareintroducingpandemicinformationatthepre-flightbrie?ng.）C：Hello,everyone.It’smygreathonorto?ywithyoutoday.Letmeintroduceour?ightbrie?y.Our?ightis（4）

.Now,ourpurserwillintroducethecabinserviceaboutour?ight.P：Sincewe’reinamedium-risk?ight,weneedtochangethedetailsoffoodserviceandoutfitequipmentconfiguration.Inallcabins,towelswillnotbeprovidedthroughoutthe?ight.Instead,antisepticwipesareavailable.Asforfoodanddrinksservice,wewillnotofferedibleiceandcoldfoodswhileindividualpackagedrinkswillbesupplied.Scenario3Mission7PreventionandControlofPandemicFA：OK,we’vegotit.Andhowaboutthe?rstandbusinessclass?P：In?rstandbusinessclass,（5）

isallowed.C：Thankyoufortheintroduction,purser.Todaywe’llhave6passengersfromthepandemicarea,partitionedmanagementwillbecarriedoutduringthe?ight.Wewillmakethelastthreerowsasthecabinisolationarea.Pleasedoremembertocleanthelavatorythoroughlyandmakecompletedisinfection.Ifthereisanythingsuspectedafterwardsinthecabin,reporttomeassoonaspossibleandhandlewiththeemergencyaccordingtoourairlines’guidelinesforpandemicpreventionandcontrol.Scenario3Mission7PreventionandControlofPandemicP：Yes,wewillthentransfer（6）

intothecabinisolationareaandappointFA1asthespeci?ccrewinchargeofthesepassengers.Iwillalsoreportthepandemicpreventionconditionimmediatelyafterwearriveatthedestination.C：Thankyouforyourdetaileddescription.Weshouldalsoprotectourselvesduringthecabinservice.Thisisthepriorityforeveryone.Doremembertoputyourmaskoveryournoseandmouthtightly.Pleasewashanddisinfectyourhandsbeforeandafterwearingprotectiveequipment.FA：OK,wewill.C：Sincewehavemadeallthecabinproceduresclear,let’sgetontoworkandwishyouapleasantday.Scenario3Mission7PreventionandControlofPandemicP：IsthatBobspeaking?B：Yes.It’sBob,purser.P：OK,Bob.TheNATreportsforthese6passengerswhohavebeenreleasedfromcentralizedisolationareallvalid.Iwillassignyouasthespecialpersoninchargeofthemtoday.B：Well,purser.I’mcomingtopickthemup（7）

.P：OK.Don’tforget（8）.B：Isee.IhavewornanN95mask,apairofgogglesandrubbergloves.Atthesametime,backupN95masksarealsopreparedforpassengers.Iwillmanageandsupervisetheuseofmasksofpassengersthroughoutthewhole?ight.P：Allright.Thankyou.Scenario4Mission7PreventionandControlofPandemicB：Goodmorning,Ladiesandgentlemen.Welcomeaboard.Iamthe?ightattendantBobwhowillserveyoutoday.Pleasefollowme.Hereareyourseats.Yourseatnumberisindicatedinyourboardingpass.Foryoursafety,we’veprepared（9）

foryou,includingsnacksanddrinks.Pleasepayattentiontothat.PA：Excuseme,canweusethelavatory?B：Yes.Wehavepreparedthis（10）

foryou.It’soverthere.PleasebesuretoletmeknowbeforeyouusethelavatorysothatIcandisinfectandcleanitinadvance.AnythingelseIcandoforyou?PA：No,thanks.B：Mypleasure.Ifyouneedanyhelp,pleasefeelfreetoletmeknow.Haveanicetrip.Scenario5Mission7PreventionandControlofPandemicIII.Listentotheconversationagainandanswerthefollowingquestions.（1）Whowillbereleasedfromquarantineandboardtheairplane?（2）Howwillthefoodservicebeservedonboardinallcabins?（3）Whatdoesthecaptainaskthepurserfor?（4）WhatdoesBobneedtodotoprotecthimself?（5）Ifthepassengerwantstogotothelavatory,whatwillBobdo?Mission7PreventionandControlofPandemicIV．Practice.（1）Practicethedialogueabovewithyourpartner.（2）Performanewrole-playwithyourpartner.Mission7PreventionandControlofPandemicPart3AnnouncementI.NotesfortheArrivalCard.Ladiesandgentlemen,

AccordingtotherequirementsofChineseaviationauthority,allinboundpassengersneedto?lloutthearrivalcardbeforelanding.Ifyoudon’thaveit,pleaseletusknow.IfyoueitherstayedinorpassedthroughaQuarantinableDiseaseRiskAreasuchasMERS-CoV,Cholera,AvianIn?uenza,orYellowFever,please?lloutthehealthquestionnaireandsubmitittothequarantineof?ceruponyourarrival.Ifyouhaveanysymptomssuchasfever,cough,rashordiarrhea,pleasenotifyittothequarantineof?cer.

Thankyou.Mission7PreventionandControlofPandemicPart3AnnouncementII.Warningtheinfectiousdiseases.Ladiesandgentlemen,

ThisisareminderfromtheKoreanQuarantineAuthority.Forthepreventionofinfectiousdiseases,pleasemakesuretowashyourhandsfrequently,drinkmineralwaterorboiledwater,andeatthoroughlycookedfoodinyourjourney.Pleasetakecaretoavoidbeingcontactwithlocalanimalsorbeingbittenbymosquitoes.Thankyou!Mission7PreventionandControlofPandemicPart3AnnouncementIII.Assessmentofquarantine.Ladiesandgentlemen,

TheQuarantineandInspectionofficerwillbeboardingtheaircrafttoassessthehealthconditionofapassenger.Pleaseremainseatedanddonotblocktheaisle.TheassessmentwillbeperformedasquicklyaspossibleanddisembarkationwillstartassoonastheclearanceisgivenbytheQuarantineOf?cer.

Thankyou.Mission7PreventionandControlofPandemic民航乘務(wù)英語EnglishforCabinCrew民航乘務(wù)英語EnglishforCabinCrewMission8HandlingMedicalEmergency任務(wù)八

處理應(yīng)急醫(yī)療事件Part1LearningObjectives知識目標(biāo)：掌握處理應(yīng)急醫(yī)療事件的標(biāo)準(zhǔn)程序及相關(guān)專業(yè)英語表達(dá)。能力目標(biāo)：1.運(yùn)用客艙應(yīng)急醫(yī)療處置要點進(jìn)行英文對話及相關(guān)服務(wù)。

2.具備進(jìn)行應(yīng)急醫(yī)療客艙廣播的能力。素質(zhì)目標(biāo)：彰顯人文關(guān)懷，強(qiáng)化職業(yè)擔(dān)當(dāng)精神。Mission8HandlingMedicalEmergencyPart2ConversationI.Pointsofservicelanguage.（1）Findingoutwhatiswrong發(fā)現(xiàn)問題，了解情況Excuseme,miss,youlookpale.What’swrongwithyou?女士，您看起來臉色蒼白。怎么了？Doyoufeeluncomfortable?您感到不舒服嗎？What’sthematter?怎么了？Doyouhaveanypain?您哪里痛嗎？Doyoufeelwellenoughtoanswermyquestion?您能聽到并回答我的問題嗎？Howareyoufeeling?您感覺怎么樣？Didyougethurt,sir?先生您受傷了嗎？Mission8HandlingMedicalEmergency（2）Caringforthepassengersinjuredbyturbulence照顧因顛簸受傷的旅客Letmegetthe?rstaidkitforyou.讓我為您取來急救箱。I’lltrytogetacompressoveryourcutting.我將試著給您的傷口敷上止血貼。I’lltrytostopyourbleeding.我將試著給您止血。Letmeputtheoxygenmaskforyou.讓我為您戴上氧氣面罩。Mission8HandlingMedicalEmergencyPart2ConversationI.Pointsofservicelanguage.（3）Askingthecolleagueforhelp向同事請求幫助Ineedsomehelp.我需要支援。Couldyouhelpmegivetheoxygentothesickpassenger?你能幫我給這位生病的旅客吸氧嗎？Let’smakethepassengerlyingonthe?oornow.讓我們幫這名旅客平躺在地板上。Canyougiveheraglassofwater,please?你能給她一杯水嗎？Mission8HandlingMedicalEmergencyPart2ConversationI.Pointsofservicelanguage.（3）Givinginstructionstocrewmembers給乘務(wù)員指令Grabtheoxygen.進(jìn)行吸氧。Get××tocallpurser.讓××呼叫乘務(wù)長。Tellthecaptain.告知機(jī)長。Makeanannouncementimmediately.立即進(jìn)行客艙廣播。Reporttothepurser,please.請告知乘務(wù)長。Getthe?rstaidkitimmediately.立即拿來急救箱。Mission8HandlingMedicalEmergencyII.Listentotheconversationand?llintheblanks.音頻P：PurserFA1/2/3：FlightattendantsPA1/2/3/4：PassengersD：DoctorMission8HandlingMedicalEmergencyPart2ConversationP：Ladiesandgentlemen.Dueto（1）

,theseatbeltsignhasbeenswitchedon.Pleasereturntoyourseatsimmediatelyandfastenyourseatbelts.We’resorrytotellyouthatthein-?ightservicehasbeensuspendedand（2）

aftertheturbulenceisover.FA1：Thereseemstobesomepassengersstandingaroundintherearcabin.I’llgoandseewhat’shappeningthere.Pleasebringthetrolleybacktothegalleybyyourself,OK?FA2：It’sallright.I’llassistyouafterIstowthetrolleysecurely.FA1：（Tothestandingpassengers）Excuseme,wouldyoupleasesitdownandfastenyourseatbelts?PA1：Thislady’sforeheadisbleeding.FA1：What’shappened?Hello,madam,areyouOK?Canyouhearme?PA1：Thisladyhasbeentothelavatoryandmaybeshehasbeenhurtduetotheturbulence.Scenario1Mission8HandlingMedicalEmergencyFA1：Thankyouforlettingmeknow.I’lltakecareoftheladynow.Pleasetakeyourseatand（3）

.（callsFA2）Ineedsomehelp.There’sa

womanintherearcabinbleeding.Getthe?rstaidkitassoonaspossible.FA2：OK.Purser,wehaveapassengerwithaheadinjury,FA1isdealingwiththat.（FA1isnowdealingwiththeunconsciouswoman.）FA1：Isshe?yingwithyou,madam?PA1：No,Idon’tthinkshe’sgotapartner.（Amomentlater）FA1：Hello,madam.Howareyoufeeling?PA2：Oh.I’mfeelingabitdizzy.FA1：Yourforeheadisbleeding.Doyouhaveanypain?Scenario1Mission8HandlingMedicalEmergencyPA2：Nottoobad.FA1：Letmehelpyouleanagainsttheseatback.IthinkI’mgoingtodealwiththewoundimmediately.PA2：Isthewoundserious?FA1：No,it’snotsoserious.FA2：（Comingwiththefirstaidkit）Here’sthefirstaidkit.Howisshe?FA1：She’sfeelingallrightnow.FA2：I’mgoingtodressthewoundand（4）

.PA2：Thanks,I’mfeelingmuchbetternow.FA2：Theseatbeltsignhasbeenswitchedon,soletmehelpyouintoyourseatandbuckletheseatbelt.PA2：It’sverykindofyou.FA2：You’rewelcome.Scenario1Mission8HandlingMedicalEmergencyPA3：Flightattendant,there’samanunconscious.FA3：Ohmygoodness!Hello,canyouhearme,sir?FA2,grabtheoxygenandade?brillator.Callthecaptainabouttheemergency.FA2：OK.FA2：Hello,captain.ThisisFA2herefromeconomycabin.We（5）

onboard.Amanisunconsciousintherearcabinandwearehandlingwiththat.FA3：Hello,sir,canyouhearme?[Tohiswife]Areyoutravellingwithhim,madam?PA4：Yes,thisismyhusband.Justnowhewantedtostanduptogetmybackpackfromtheoverheadlocker.Buthecollapsedunexpectedly.Whathappenedtohim?FA3：Oh,hispulseisveryweak.Let’sadjusthimonthe?oornow...（FA2andFA3administeredCPRandthemanisbreathingagain.）Oh,thankgoodness,he’sbreathingagain.Scenario2Mission8HandlingMedicalEmergencyPA4：I’vereallyappreciatedwhatyouhavedoneforme.FA3：Ourpleasure.Hasthiseverhappenedbefore?PA4：Never.Ishesufferingfrom（6）

?I’msoworried.FA3：Maybe.We’lltryourbesttotakecareofhim.FA2,helpmegetthemaskoverhishead.[Toillman]Canyouhearme?FA2,Ithinkadoctorisneededatthismoment.Canyou（7）

immediately?（Towife）Hashegotanydiseasebeforeandcanyoutellme（8）

?PA4：Yes,he’sgothypertensionandhyperlipidemia,andheisonmedicationeveryday.FA3：Igotit.Don’tworry.We’retakingcareofhim.Ishealwaysingoodhealth?PA4：Yes,buthe’sbeenworkingovertimeand（9）

atnightrecently.Scenario2Mission8HandlingMedicalEmergency（Announcement：Ladiesandgentleman,ifthereisadoctoronboard,pleasetellusandweneedyourhelp.Thankyou.）D：I’madoctor,what’swrong?PA4：Oh,that’sgreat.FA3：Thankyousomuchforcoming,doctor.Thispassengerisunconsciousandhestoppedbreathingforafewseconds.We（10）

,buthispulseisalsoveryweak.D：Letmehavealook.Hisbreathingisnormal,althoughhispulseisalsonotsostrong.Itseemsthathehasbeeninstablecondition.However,Ialsosuggestthatheshouldgetafurthermedicalexaminationandneedhospitalizationassoonaspossible.FA3：Iwillreporttothecaptainimmediately.Scenario2Mission8HandlingMedicalEmergency（Amomentlater）FA3：Ihavereportedtocaptainaboutthesituationandhedecidedanemergencylandingatthenearestairport.Wewilllandin20minutes.S