城市軌道交通客運服務(wù)英語（第二版）課件 3.2 Breakdowns 地鐵故障

UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases，understandthecorrectexpressionsinthesubwaystation.2.mastertypicalsentencesaboutstationservicework，beabletocommunicatewithpassengersinEnglish.3.BeabletoanswerandexplainrelevantsubwayregulationsinEnglish.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用語Part2TicketAffairs

票務(wù)事務(wù)Part3ServiceInTheConcourse站廳服務(wù)

Part4ServiceInthePlatform站臺服務(wù)Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事務(wù)處理

Task3.2Breakdowns

地鐵故障

Part4ServiceInthePlatform站臺服務(wù)二、UsefulExpressionsReplyingtoinquiries1.Apowerfailureknockedoutserviceontheline20minutesago.20分鐘以前線路停電導(dǎo)致地鐵停運。2.Somethingiswrongwiththesubwaysignalsystem,andtheserviceissuspendedfornow.Ithinkit’sbetterforyoutotakeabus.

地鐵信號系統(tǒng)出現(xiàn)故障，目前列車停運。您最好改乘公交車。3.YoucangetarefundandaletterofapologyattheServiceCenter.您可以到服務(wù)中心領(lǐng)取退款和致歉信。4.Here’saletterofapology,youcantakeitjustincase.

這里有一封致歉信，請拿好以防萬一。5.Thereareanybusesoutsidethestationwaitingtotakepassengers.Somewilltakeyoutosubwaystationsnearbythatareinservice.

站外很多公交車在等候載客。其中一些會帶你去附近運營正常的車站。6.80busesweremobilizedtodivertpassengers,sotheywon’tbeverycrowded.

我們調(diào)運了80輛公交車來轉(zhuǎn)移乘客，所以車上并不太擠。

C.Fillintheblankswiththewordsgiveninthebox.Thenreadthepassageoutloud.automaticcollidedinjuredcollapsedsignalcrushed

AfatalaccidentoccurredinWashingtonD.C.onJune22,2009,onitsextensivesubway,thesecondbusiestandoneofthenewestintheU.S.Atrain________intotherearofanotherwhichhadstoppedatanabove-groundstation.

Thefrontcarofthemovingtrain_________.Ninepeopleinthatcarwerekilled,and52inbothtrainswere______.Theimmediatecauseoftheaccidentwasthefailureofthe_________traincontrolsystemtodetectthestationarytrainandsenda________forthemovingt