2024年高考英語寫作?？嘉捏w提分秘籍08 投訴信（原卷版）

2024年高考英語寫作?？嘉捏w提分秘籍08投訴信（原卷版）（考試時間：90分鐘，滿分：100分）一、選擇題（10小題，每題2分，共20分）A.ThepurposeoftheletterB.AdetaileddescriptionoftheproductorserviceC.TheexpectedresolutionD.PersonalinformationofthewriterA.AcleardateatthetopB.AfriendlyclosingC.TheuseofcontractionsD.AformalsalutationA.UseemotionallanguagetoexpressdissatisfactionB.FocusonthepositiveaspectsoftheproductorserviceC.ProvidespecificdetailsandevidenceoftheproblemA.YourssincerelyB.BestregardsC.WithloveD.CheersA.UseacasualtoneB.BevagueaboutthedetailsC.RemainpoliteandprofessionalD.UseoffensivelanguageA.ArestatementoftheproblemB.ArequestforaspecificactionD.AthreattotakelegalactionB.Addresstheletterto"Towhomitmayconcern"C.UsetheCEO'snameD.AddressthelettertothecustomerservicedepartmentA.IntroductionProblemSolutionConclusionB.IntroductionProblemEvidenceSolutionC.IntroductionProblemEvidenceConclusionD.IntroductionSolutionProblemConclusionA.ProvideasmuchdetailaspossibleB.BevagueandgeneralC.FocusontheemotionsexperiencedA."Ihopeyoucanfixthisissue."B."Iwouldlikeafullrefund."C."Pleaseimproveyourcustomerservice."D."Iexpectbetterqualityproducts."二、填空題（5小題，每題2分，共10分）三、改錯題（5小題，每題2分，共10分）17.Iwasdisappointedwiththefoodquality,whichwasnotasexpectedfromyourrestaurant.18.Iamhopethatyouwilltakethismatterseriouslyandtakeappropriateaction.19.Ilookforwardtohearfromyousoonregardingthismatter.四、簡答題（5小題，每題6分，共30分）五、寫作題（1題，共30分）八、填空題（5小題，每題4分，共20分）30.Inthe________paragraph,thewritershoulddescribetheproblemanditsimpact.九、匹配題（5小題，每題4分，共20分）a.Expressdissatisfactionb.Requestaspecificactionc.Providecontactinformationd.Describetheprobleme.ThanktherecipientA.OpeningparagraphB.BodyparagraphC.Closingparagraph十、改錯題（5小題，每題4分，共20分）33.Correcttheerrorsinthefollowingsentence:34.Correcttheerrorsinthefollowingsentence:"IwashighlydisappointedwiththequalityoftheproductwhichIpurchasedfromyourstorelastweek."35.Correcttheerrorsinthefollowingsentence:"Iamlookingforwardforapromptresponseandaresolutiontomyissue."36.Correcttheerrorsinthefollowingsentence:"Pleasecanyouinvestigatethismatterandtakeappropriateactions."37.Correcttheerrorsinthefollowingsentence:"Thankingyouinadvanceforyourcooperationandunderstanding."十一、排序題（5小題，每題4分，共20分）1.Thankyouforyourattentiontothismatter.2.IamwritingtoexpressmydissatisfactionwiththeserviceIreceived.3.Ihopethisissuecanberesolvedpromptly.4.HerearethedetailsoftheproblemIencountered.5.Ilookforwardtoyourresponse.十二、完形填空題（5小題，每題4分，共20分）DearSir/Madam,Iunderstandthatmistakescanhappen,butI(44)________apromptresolutiontothisissue.Ikindlyrequestthatyou(45)________areplacementorarefund.Thankyouforyourattentiontothismatter.Ilookforwardto(46)________fromyousoon.Sincerely,[YourName]十三、閱讀理解題（5小題，每題4分，共20分）DearCustomerService,IamwritingtoexpressmyfrustrationwiththepoorserviceIreceivedatyourrestaurantlastweekend.MyfamilyandIwerecelebratingmydaughter'sbirthday,andwewereexcitedtotryyourfamouspizza.However,theexperiencewasfarfromenjoyable.Iunderstandthatmistakescanhappen,butIexpectahigherlevelofservicefromyourestablishment.Ikindlyrequestafullrefundforourmealandanapologyfromthemanager.Thankyouforyourattentiontothismatter.Sincerely,[YourName]Questions:a.Whatisthepurposeoftheletter?b.Whatwastheproblemwiththeservice?c.Howlongdidthewriterwaitfortheirfood?d.Whatwastheissuewiththepizza?e.Whatdoesthewriterrequestasaresolution?十四、翻譯題（5小題，每題4分，共20分）48.TranslatethefollowingsentenceintoEnglish:"Estoyescribiendoparaexpresarmiinsatisfacciónconelservicioquerecibíenturestaurantelanochepasada."49.TranslatethefollowingsentenceintoEnglish:50.TranslatethefollowingsentenceintoEnglish:"Esperoqueesteproblemapuedaresolverserápidamente."51.TranslatethefollowingsentenceintoEnglish:"Porfavor,investigaesteasuntoytomalasmedidasapropiadas."52.TranslatethefollowingsentenceintoEnglish:十五、寫作題（1題，共30分）一、選擇題答案：1.A2.B3.C4.D5.A6.B7.C8.D9.A10.B二、填空題答案：27.specific28.politeandprofessional29.opening30.middle31.calltoaction三、匹配題答案：32.a.Expressdissatisfaction2b.Requestaspecificaction4c.Providecontactinformation1d.Apologizefortheinconvenience3四、改錯題答案：33.was→were34.informations→information35.affective→effective36.recieve→receive37.seperate→separate38.it's→its39.your→you're40.to→too五、翻譯題答案：41."IamwritingtoexpressmydissatisfactionwiththeserviceIreceivedatyourstorelastweek."42."Ihopethisproblemcanberesolvedquickly."43."Pleaseinvestigatethismatterandtakeappropriatemeasures."44."Thankyouinadvanceforyourcooperationandunderstanding."六、寫作題答案：45.(寫作題答案略)投訴信的基本結構：開頭、、結尾使用具體的細節(jié)描述問題保持禮貌和專業(yè)的語氣提出明確的解決方案或補償要求提供聯系信息以便進一步溝通八、知識點詳解及示例：投訴信的基本結構：投訴信通常包括三個部分：開頭、和結尾。開頭部分應簡要介紹寫信的目的；部分詳細描述問題，包括問題的具體情況、發(fā)生的時間、地點等；結尾部分提出解決方案或補償要求，并表示希望問題能夠得到妥善解決。使用具體的細節(jié)描述問題：在投訴信中，提供具體的細節(jié)可以幫助對方更好地理解問題。例如，如果投訴產品質量問題，可以描述產品的具體型號、購買時間、使用情況等。保持禮貌和專業(yè)的語氣：盡管是投訴信，但仍需保持禮貌和專業(yè)的語氣。避免使用過于激烈或負面的語言，以免引起對方的反感。提出明確的解決方案或補償要求：在投訴信中，應明確提出解決方案或補償要求。例如，可以要求退貨、換貨、維修或賠償等。這樣可以幫助對方更好地了解你的需求，并采取相應的行動。提供聯系信息以便進一步溝通：在投訴信中，應提供你的聯系信息，以便對方在需要時與你進一步溝通。例如，可以提供你的姓名、電話號碼、電子郵箱等。九、示例：DearCustomerService,IamwritingtoexpressmydissatisfactionwiththeserviceIreceive