高考英語寫作(信件).docx

高考英語寫作投訴信：投訴信分為：1. 購物不滿（質(zhì)量服務(wù)，退貨換貨）2. 問題解決（影響利益，解決辦法）購物不滿類示例范文：假設(shè)你是李華，兩周前從某國外購物網(wǎng)站買了一部單反相機（SLR camera-a single lens reflex camera），收到貨物后，發(fā)現(xiàn)有質(zhì)量問題。1. 畫質(zhì)不太清楚；2. 操作不簡單；3. 經(jīng)常死機。期待的解決方法：1. 退貨退款2. 修理或調(diào)換。開頭：（自我介紹，交代投訴內(nèi)容）Dear Sir or Madam,（自我介紹）My name is Li Hua, one of your customers. （交代投訴內(nèi)容）Im writing to complain about the SLR camera (I bought on your website two weeks ago), (which I consider is of inferior quality).正文：（說明產(chǎn)品問題：細節(jié)拓展；層次分明）（問題1:畫質(zhì)不清）What annoys me most is the low image quality. The blurry pictures it takes are far from satisfactory. （問題2:操作困難）Besides, the instructive brochure is quite complex and unreadable, thus making it difficult to operate the camera. （問題3:經(jīng)常死機）Whats worse, the camera has already crashed several times since I received it.結(jié)尾：（希望如何處理，盼望盡快答復(fù)）（過度句，表達不滿）I must say this is the most disappointing online shopping experience I have ever had. （引入責(zé)任方）I think you are responsible for saving the problem. （希望如何處理）I demanded to send it back for repair or exchange. Or else I would like to have it returned and get a refund. （盼望得到答復(fù)）Im looking forward to your early replay. Yours,Li Hua詞匯梳理：inferioradj.（質(zhì)量等）低劣的，下等的satisfactoryadj.令人滿意的blurryadj.模糊不清的crashv.崩潰，死機demandv.要求，請求refundn./v.退款instructive brochure說明書be responsible for + doing負有的責(zé)任, thus doing因此，所以or else否則，要不人常見句型梳理：投訴內(nèi)容I am writing to you about which I received/boughtI am going to complain aboutI am sorry to have to return with this letter which I received/bought投訴原因When I checked, I noticedWhen I took out of the bag and examined closely, I foundWhen I unpacked and tried to use it, it did not work希望結(jié)果Please let me know what you intend to do in this matter.I am returning under separate post and look forward to receiving a full refund ofIn view of the inconvenience that this has caused, I feel you should問題類示例范文：假設(shè)你是李華，請你代表你班同學(xué)給校長寫一封信，反映你校食堂存在的問題，以引起學(xué)校重視，并針對問題提出兩條合理建議。1. 菜價昂貴，菜式單一2. 排隊時間長，浪費午休時間3. 味道不佳，浪費現(xiàn)象嚴(yán)重開頭：（自我介紹，投訴內(nèi)容&目的）Dear Principal,（自我介紹）Im Li Hua, one of the students in our school. （交代投訴內(nèi)容）On behalf of my classmates, I am writing to express our dissatisfaction about the canteen, （表明投訴目的）hoping that it will give rise to your concern.正文：（說明投訴問題：要點關(guān)系；因果邏輯）（問題1:菜價貴，種類少）First of all, it is the high prices of the dishes that we can not bear, much less the limited choices of them. （問題2:不好吃浪費）Besides, the taste of the food is not satisfactory, thus leading to a lot of waste. （問題3:排隊時間長耽誤午休）Finally, what upsets us most is the time we spend waiting in the queue, which occupies much of our rest time.結(jié)尾：（解決問題建議；表達愿望）（過渡句，引出解決辦法）It is high time that measures were taken to ease the situation. （建議1:降價）Bringing down the prices of the dishes is what needs to be done first. （建議2:增加選擇和窗口）And then I suggest that more flavors be added to the dishes and more service windows be opened to reduce waiting time. （表達愿望）I would be grateful if my suggestions can be taken onto consideration.詞匯梳理：dishn.菜肴bearv.容忍，忍受limitedadj.有限的upsetadj.使心煩，使生氣queuen.隊列occupyv.占用measuren.措施easev.減輕flavorn.風(fēng)味gratefuladj.感激的，感謝的on behalf of代表express sbs dissatisfaction (about)表達某人對的不滿give rise to引起much less更不必說takeinto consideration考慮常見句型梳理：投訴內(nèi)容I am writing to report something about, hoping to get your help.I am writing to call your attention to the awful fact thatThere are some serious problems with the that I