一線員工必備崗位英語50句.doc

一線員工必備崗位英語50句歡迎和問候語：1、Good morning(afternoon , evening) , sir(madam).早上（下午、晚上）好，先生（夫人）。2、How do you do?您好?。ǔ醮我娒妫〨lad to meet you.很高興見到您。3、How are you?您好嗎？Fine, thanks. And you?很好，謝謝。您好嗎？4、Welcome to our hotel (restaurant , shop).歡迎到我們酒店（餐廳、商店）來。5、Wish you a most pleasant stay in our hotel .愿您在我們這過得愉快。6、I hope you will enjoy your stay with us.希望您在我們酒店過得愉快。（客人剛?cè)氲陼r(shí)）I hope you are enjoying your stay with us.希望您在我們酒店過得愉快。（客人在酒店期間）I hope you have enjoyed your stay with us.希望您在我們酒店過得愉快。（客人離店時(shí)）7、Have a good time!祝您過得愉快！電話用語：1、Good morning/afternoon/evening, Royal king hotel, operator. May I help you?您好融金國際酒店總機(jī)，我能幫助您嗎？2、Im sorry, the line is busy now. Would you please call after a while?對(duì)不起線路忙。過一會(huì)兒您再打來好嗎？3、Sorry, he is not in at the moment .對(duì)不起，他現(xiàn)在不在。Would you like to leave a message?您要留口信嗎？4、Pardon. / I beg your pardon.對(duì)不起，請(qǐng)?jiān)僬f一遍，好嗎？答謝及答語:1、Thank you (very much) .謝謝您（非常感謝）。2、Thank you for your advice (information , help).感謝您的忠告（信息、幫助）。3、You are welcome ./Not at all. /Dont mention it. /Its my pleasure. /With pleasure. /My pleasure.不用謝。4、I am at your service.樂意為您效勞。致歉：1、Im sorry . /Im sorry about this. /I apologize for this.很抱歉。2、Excuse me. 對(duì)不起。（打斷別人做某事時(shí)）3、Sorry to have kept you waiting.對(duì)不起，讓您久等了。4、Sorry to interrupt you.對(duì)不起，打擾您了。5、Thats all right. 沒關(guān)系。征詢語：1、Can(May)I help you? / What can I do for you?我能幫您什么嗎？2、Is there anything I can do for you ?有什么能為您效勞的嗎？3、Could you tell me your room number please?請(qǐng)問您的房間號(hào)是多少？4、May I have your name please?請(qǐng)問您的貴姓？5、Would you please sign your name？請(qǐng)簽個(gè)字好嗎？6、Just a moment , please.請(qǐng)稍等一下。指路用語:1、Go upstairs/downstairs, please.請(qǐng)上樓/下樓。2、Its on the second (third) floor .在二（三）樓。3、Where is the washroom (restroom, elevator)?請(qǐng)問盥洗室（休息室、電梯）在哪兒？4、This way, please.請(qǐng)這邊走。5、Please turn left /right.往左轉(zhuǎn)/右轉(zhuǎn)。6、Its in the lobby near the main entrance.在大廳靠近大門。7、Its in the basement at the end of the corridor.在地下室走廊盡頭。提醒及安慰用語：1、Mind/(Watch)your step.請(qǐng)小心臺(tái)階。2、Please be careful.請(qǐng)當(dāng)心。3、Please dont leave anything behind.請(qǐng)別遺忘您的東西。4、Dont worry. / Take it easy.別擔(dān)心。5、Please dont smoke here.請(qǐng)不要在這邊抽煙。 告別語：1、Goodbye. / See you late.再見。2、Good night .晚安。3、See you tomorrow.明天見。4、Goodbye and thank you for coming.再見，謝謝您的光臨。5、Goodbye and hope to see you again.再見，希望再見到您。6、Have a nice trip!一路平安！7、Wish you a pleasant journey! Good luck!祝您旅途愉快！祝您好運(yùn)！征求意見及回復(fù)用語：1、What do you think of our service ?您對(duì)我們的服務(wù)有什么意見？2、Thank you for your comments(compliment, suggestions).謝謝您給我們提的意見（贊揚(yáng)、建議）。3、Im afraid its against the hotels regulations.這是違反飯店規(guī)章制度的。4、Its our pleasure to serve our guests well.我們?yōu)槟転榭腿朔?wù)好而感到高興。5、Thank you for telling us about it.謝謝您告訴我們6、Ill look into the mater right away.我馬上去處理這件事情。7、I assure you it wont happen ag