過程關(guān)系圖及KPI考核指標(biāo)

1、信 息 流顧客溝通：營銷活動(dòng)合同評(píng)審采購過程：物料采購供方控制產(chǎn)品策劃過程：項(xiàng)目管理、質(zhì)量計(jì)劃、過程的設(shè)計(jì)和開發(fā)、開發(fā)變更產(chǎn)品標(biāo)識(shí)和可追溯性、顧客財(cái)產(chǎn)、產(chǎn)品防護(hù)交付：銷售過程、服務(wù)過程機(jī)加工 (特種工藝) 檢驗(yàn) 包裝 入庫生產(chǎn)計(jì)劃、作業(yè)準(zhǔn)備驗(yàn)證、過程控制制 造 過 程產(chǎn)品監(jiān)視和測量、不合格品控制(棒)坯料壓蠟?zāi)?制殼 澆鑄 切割物 流產(chǎn)品實(shí)現(xiàn)過程企業(yè)戰(zhàn)略質(zhì)量方針質(zhì)量目標(biāo)組織機(jī)構(gòu)職責(zé)權(quán)限管理評(píng)審項(xiàng)目監(jiān)控價(jià)格審批產(chǎn)品安全性目標(biāo)制定/監(jiān)控 管理職責(zé) 產(chǎn)品管理管理過程顧 客 滿 意顧 客 需 求顧客反饋文件控制記錄控制設(shè)備的管理工裝管理設(shè)施的管理監(jiān)視和測量裝置管理人力資源信息管理應(yīng)急計(jì)劃顧客滿意度的測

2、量和監(jiān)視過程監(jiān)視和測量數(shù)據(jù)的分析和使用統(tǒng)計(jì)技術(shù)內(nèi)部質(zhì)量體系審核持續(xù)改進(jìn)糾正措施預(yù)防措施文件管理 資源管理 內(nèi)部溝通 顧客滿意度 數(shù)據(jù)分析 內(nèi)部審核 質(zhì)量改進(jìn)支持性過程第四章 過程定位圖（匯總） 注：site1主要過程：主要包括管理過程（戰(zhàn)略方針、管理評(píng)審等）；鑄造產(chǎn)品實(shí)現(xiàn)過程、特殊工藝過程（熱處理、ndt、材料實(shí)驗(yàn)室）等產(chǎn)品實(shí)現(xiàn)過程和人力資源、設(shè)備資源等支持性過程；site2主要過程：主要包括顧客相關(guān)過程、產(chǎn)品策劃過程、采購過程、機(jī)加工產(chǎn)品實(shí)現(xiàn)過程、檢驗(yàn)包裝等產(chǎn)品實(shí)現(xiàn)過程和設(shè)備資源管理等支持性過程；site3主要過程：主要包括化學(xué)處理產(chǎn)品實(shí)現(xiàn)過程（特殊工藝）和設(shè)備資源、人力資源等支持性過程。第

3、四章 過程定位圖（site1） 第四章 過程定位圖（site2） 第四章 過程定位圖第五章 質(zhì)量體系過程目標(biāo)監(jiān)視和測量表 (一) ter process子過程sub-process小過程minor process輸入input輸出output責(zé)任部門responsible department監(jiān)視和測量目標(biāo)monitor and measuring target頻次frequency參考文件reference負(fù)責(zé)部門responsible配合部門supporting管理過程 management process目標(biāo)制定和監(jiān)視target establishment and monitor戰(zhàn)略計(jì)

4、劃、質(zhì)量目標(biāo)的制定、監(jiān)控、實(shí)施和評(píng)價(jià)establishment, monitor, implementation and evaluation for strategic plan and quality target市場預(yù)測、董事會(huì)要求、同行競爭對(duì)手分析、公司級(jí)數(shù)據(jù)、中長期規(guī)劃marketing foresee, bod requirement, competitors analysis, company-level data and medium-and-long-term planning企業(yè)戰(zhàn)略計(jì)劃、運(yùn)營結(jié)果分析enterprise strategy plan, operational

5、 output analysis總經(jīng)理general manager各部門related departments管理職責(zé)management responsibility管理評(píng)審management review質(zhì)量目標(biāo)完成情況、新產(chǎn)品、質(zhì)量情況報(bào)告、市場情況、業(yè)務(wù)計(jì)劃quality target completion status, new product, quality performance reporting, marking status, operational plan管理評(píng)審報(bào)告、改進(jìn)和提高措施management review report, improving and e

6、nhancing actions管理者代表management representative各部門related departments資源管理resources supply人力資源human resources人力資源計(jì)劃human resources plan人力資源配置human resources allocation人力資源部hr dept設(shè)備資源equipment resources技改計(jì)劃technical improvement plan修理計(jì)劃repair plan計(jì)劃審批plan approval設(shè)備部equipment department相關(guān)部門related dep

7、artments產(chǎn)品管理product management 航空零件客服部aerospace commodity unit產(chǎn)品目錄定期更新update product catalyst periodically第五章 質(zhì)量體系過程目標(biāo)監(jiān)視和測量表 (2) 程master process子過程sub-process小過程minor process輸入input輸出output責(zé)任部門responsible department監(jiān)視和測量目標(biāo)monitor and measuring target頻次frequency參考文件reference負(fù)責(zé)部門responsible配合部門support

8、ing產(chǎn)品實(shí)現(xiàn)過程product realization process顧客溝通customer communication營銷活動(dòng)marketing初始材料清單、產(chǎn)品技術(shù)可行性分析、成本分析original material list, product technical feasibility analysis, cost analysis立項(xiàng)表project approval list產(chǎn)品部product department相關(guān)部門related departments合同評(píng)審contract review常規(guī)合同、特殊合同評(píng)審申請(qǐng)、發(fā)貨審批表regular contract, spe

9、cial contract review request, shipping request執(zhí)行表implementation list客服部business department相關(guān)部門related departments產(chǎn)品策劃過程product planning process項(xiàng)目管理、質(zhì)量計(jì)劃、產(chǎn)品和過程（或fai）批準(zhǔn)、開發(fā)變更project management, quality planning, product and process (or fai) approval, development change項(xiàng)目流程計(jì)劃、立項(xiàng)申請(qǐng)書、工作令project process fl

10、ow plan, project request, work directions項(xiàng)目階段評(píng)審表、項(xiàng)目按時(shí)完成統(tǒng)計(jì)表project stage review list, project on-time completion list產(chǎn)品部product department相關(guān)部門related departments樣品交貨計(jì)劃執(zhí)行率performance of sample on-time delivery工裝/工藝開發(fā)計(jì)劃執(zhí)行率performance of tooling/process development plan每季度quarterly每月monthly項(xiàng)目流程計(jì)劃、顧客要貨通知

11、單或訂單、顧客評(píng)審?fù)ㄖ?、顧客代表通知project process flow plan, customer shipping notice or order, customer review notice, customer representative notice顧客試驗(yàn)報(bào)告、顧客通知、顧客評(píng)審報(bào)告customer inspection report, customer notice, customer review report產(chǎn)品部product department相關(guān)部門related departments第五章 質(zhì)量體系過程目標(biāo)監(jiān)視和測量表 (3) 主過程master proc

12、ess子過程sub-process小過程minor process輸入input輸出output責(zé)任部門responsible department監(jiān)視和測量目標(biāo)monitor and measuring target頻次frequency參考文件reference負(fù)責(zé)部門responsible配合部門supporting產(chǎn)品實(shí)現(xiàn)過程product realization process采購過程purchasing process物料采購material purchasing圖紙、標(biāo)準(zhǔn)、顧客特殊要求、體系要求、過程要求、價(jià)格通知單、樣品認(rèn)可要求、即時(shí)供貨要求print, spec, custo

13、mer special requirement, system requirement, process requirement, price notice, sample approval requirement, on-time delivery requirement采購主合同、技術(shù)協(xié)議、質(zhì)量協(xié)議、采購產(chǎn)品（材料）清單、樣品認(rèn)可報(bào)告contract, technical agreement, quality agreement, purchase list, sample approval report采購部門purchasing dept產(chǎn)品部product department質(zhì)控部

14、qc department工程技術(shù)部engineering dept采購產(chǎn)品清單、采購/外協(xié)件要貨通知單、采購物料（零件）要貨計(jì)劃、包裝用品采購計(jì)劃purchase product list, purchased/ subcontracted part delivery notice, purchase material (part) delivery plan, packaging material purchase plan交付能力評(píng)價(jià)delivery ability evaluation采購部門purchasing dept產(chǎn)品部product department質(zhì)控部qc depar

15、tment物料部material department工程技術(shù)部engineering dept生產(chǎn)分廠manufacturing workshop采購及時(shí)率=按時(shí)按量到貨批數(shù)/計(jì)劃到貨批數(shù)on-time purchasing= on-time and correct quantity delivery / planned delivery采購合格率=合格批數(shù)/到貨批數(shù)qualifying purchasing = qualifying lot / delivered lot每月monthly供方控制supplier control產(chǎn)品符合性記錄、供方審核、供方交付記錄product comp

16、liance record, supplier audit, supplier delivery record供方績效分析、供方交付監(jiān)控表、供方評(píng)審檢查表supplier performance analysis, supplier delivery monitor list, supplier audit checklist采購部門purchasing dept質(zhì)控部quality control department工程技術(shù)部engineering department分廠manufacturing workshop第五章 質(zhì)量體系過程目標(biāo)監(jiān)視和測量表 (4) 主過程master proc

17、ess子過程sub-process小過程minor process輸入input輸出output責(zé)任部門responsible department監(jiān)視和測量目標(biāo)monitor and measuring target頻次frequency參考文件reference負(fù)責(zé)部門responsible配合部門supporting產(chǎn)品實(shí)現(xiàn)過程product realization process制造過程manufacturing process生產(chǎn)計(jì)劃manufacturing plan返工/返修單、業(yè)務(wù)聯(lián)系單、發(fā)貨計(jì)劃、滾動(dòng)要貨計(jì)劃rework/ repair order, operation co

18、ntact order, shipping plan, rollover delivery plan應(yīng)急情況通知單、生產(chǎn)聯(lián)系單、生產(chǎn)作業(yè)計(jì)劃、采購作業(yè)計(jì)劃emergency notice, production contact order, production plan, purchase plan生產(chǎn)分廠manufacturing workshop采購部門purchasing center物料部material department生產(chǎn)計(jì)劃執(zhí)行率=實(shí)際完成數(shù)/計(jì)劃完成數(shù)production planning execution= actual finished parts / planne

19、d finished parts每月monthly過程控制process control控制計(jì)劃control plan過程能力測定process capability measurement生產(chǎn)分廠manufacturing workshop工程/質(zhì)控engineering/ qc產(chǎn)品質(zhì)量控制過程product quality control process不合格品控制nonconformance control不合格品評(píng)審單nonconformance review list返工返修、報(bào)廢、讓步、優(yōu)先減少計(jì)劃rework, repair, scrap, conditional, prior

20、ity elimination plan質(zhì)控部quality control department相關(guān)部門related departments產(chǎn)品監(jiān)視和測量product monitor and measurement控制計(jì)劃、檢驗(yàn)規(guī)程control plan, inspection procedure現(xiàn)場質(zhì)量記錄、不合格品處理單/報(bào)廢單、試驗(yàn)報(bào)告、糾正措施單on-site quality record, nonconformance disposition order/ scrap order, test report, corrective actions list質(zhì)控部quality

21、control department相關(guān)部門related departments產(chǎn)品合格率率或廢品率（適用時(shí)）product compliance rate/ scrap rate (when applicable)每月monthly物流過程logistics process顧客財(cái)產(chǎn)customer property顧客圖紙、標(biāo)準(zhǔn)customer print and spec顧客財(cái)產(chǎn)協(xié)議、鑒定資料、顧客財(cái)產(chǎn)臺(tái)帳、日常檢查完好情況customer property agreement, appraisal data, customer property standing book, regul

22、ar check condition documentary客服部business department產(chǎn)品部product department技術(shù)相關(guān)部門related departments顧客工裝/刀具/模具customer tooling, tool and pattern相關(guān)部門related departments第五章 質(zhì)量體系過程目標(biāo)監(jiān)視和測量表 (5) 主過程master process子過程sub-process小過程minor process輸入input輸出output責(zé)任部門responsible department監(jiān)視和測量目標(biāo)monitor and measu

23、ring target頻次frequency參考文件reference負(fù)責(zé)部門responsible配合部門supporting產(chǎn)品實(shí)現(xiàn)過程product realization process物流過程logistics process顧客財(cái)產(chǎn)customer property顧客原材料或毛坯customer material or blank parts物料部logistics department相關(guān)部門related departments顧客樣品和用于設(shè)計(jì)/生產(chǎn)信息customer sample and data for design and production相關(guān)部門related

24、 departments產(chǎn)品防護(hù)product protection倉庫管理制度warehouse management system定期庫檢記錄periodical inventory check record物料部material department相關(guān)部門related departments庫存物資三相符率three compliance rate for stock material每月monthly運(yùn)輸委托單shipment collection order運(yùn)輸協(xié)議shipping agreement客服部business department相關(guān)部門related depart

25、ments產(chǎn)品實(shí)現(xiàn)過程product realization process交付過程delivery process需求計(jì)劃demand plan入庫單warehouse receiving list銷售滾動(dòng)要貨sales rollover delivery list經(jīng)濟(jì)責(zé)任制表economic responsibility sheet客服部business department物料部logistics department相關(guān)部門related departments銷售管理sales management適時(shí)發(fā)貨計(jì)劃、發(fā)貨計(jì)劃real time shipping plan, shippin

26、g plan適時(shí)供貨遵守表、交付回單real time supply compliance sheet, delivery acknowledgement note客服部business department物料部logistics department相關(guān)部門related departments交貨計(jì)劃執(zhí)行率（對(duì)外）delivery performance (external)成品入庫執(zhí)行率（對(duì)內(nèi)）finished parts warehousing performance (internal)每月monthly服務(wù)過程service process服務(wù)信息反饋service data f

27、eedback糾正措施單、8d方法corrective actions list, 8d method客服部business department質(zhì)控部qcontrol department工程技術(shù)部engineering depart相關(guān)部門related departments出廠產(chǎn)品ppm、顧客投訴次數(shù)delivered product ppm, customer complaint frequency每月monthly第五章 質(zhì)量體系過程目標(biāo)監(jiān)視和測量表 (6) 過程master process子過程sub-process小過程minor process輸入input輸出output責(zé)

28、任部門responsible department監(jiān)視和測量目標(biāo)monitor and measuring target頻次frequency參考文件reference負(fù)責(zé)部門responsible配合部門supporting支持性過程supporting process文件管理documentation management文件控制documentary control文件檢查登記表documentary check list受控文件目錄controlled document index持續(xù)改進(jìn)部cd department產(chǎn)品部product department工程技術(shù)部engineeri

29、ng departmen質(zhì)控部qc dept相關(guān)部門related departments記錄控制record control質(zhì)量記錄清單quality record list檢查記錄check record持續(xù)改進(jìn)部cd department產(chǎn)品部product department工程技術(shù)部engineering department質(zhì)控部qc dept相關(guān)部門related departments支持性過程supporting process資源管理resources management設(shè)備管理equipment management設(shè)備運(yùn)行班制、非計(jì)劃停機(jī)時(shí)間equipment ru

30、nning shift, exceptional shut down time設(shè)備維護(hù)計(jì)劃equipment maintenance plan設(shè)備部equipment department相關(guān)部門related departments設(shè)備維護(hù)計(jì)劃完成率equipment maintenance performance故障停機(jī)率exceptional shut down frequency每月monthly工裝管理tooling management工裝設(shè)計(jì)任務(wù)書、設(shè)計(jì)方案、圖紙tooling design assignment, design scheme, print評(píng)審檢查表、工裝/模夾具

31、制造、工裝模具驗(yàn)證單review checklist, tooling/ fixture manufacturing, tooling/ pattern verification list產(chǎn)品部product department工程技術(shù)部engineering department相關(guān)部門related departments工裝維護(hù)計(jì)劃執(zhí)行率tooling maintenance performance設(shè)施管理facility management設(shè)施危險(xiǎn)性評(píng)價(jià)標(biāo)準(zhǔn)facility risk evaluation criterion部門自評(píng)結(jié)果、安全性評(píng)價(jià)self-evaluation r

32、esults, risk evaluation設(shè)備部equipment department使用部門utilization departments第五章 質(zhì)量體系過程目標(biāo)監(jiān)視和測量表 (7) 主過程master process子過程sub-process小過程minor process輸入input輸出output責(zé)任部門responsible department監(jiān)視和測量目標(biāo)monitor and measuring target頻次frequency參考文件reference負(fù)責(zé)部門responsible配合部門supporting支持性過程supporting process資源管理r

33、esources management監(jiān)視和測量裝置管理management of monitor and measurement instrument新產(chǎn)品量具配置計(jì)劃、專用量具/檢具技術(shù)要求、技術(shù)文件通知gage allocation plan for new product, special gage technical requirement, technical document notice周期計(jì)劃、檢定記錄、標(biāo)識(shí)質(zhì)控部quality control department相關(guān)部門related departments人力資源管理human resources management崗

34、位任職標(biāo)準(zhǔn)、培訓(xùn)計(jì)劃position qualification criterion, training plan培訓(xùn)記錄、培訓(xùn)有效性評(píng)價(jià)人力資源部human resources dept相關(guān)部門related departments培訓(xùn)計(jì)劃完成率training plan completion performance培訓(xùn)有效率training effect每月monthly每季度quarterly內(nèi)部溝通internal communication信息管理data management內(nèi)外部信息internal and external data展示欄總經(jīng)理general manager各部

35、門related departments應(yīng)急計(jì)劃emergency plan各職能部門緊急報(bào)告emergency plan for each functional department效果驗(yàn)證記錄總經(jīng)理general manager各部門related departments顧客滿意度customer satisfaction顧客滿意度customer satisfaction顧客滿意度調(diào)查表customer satisfaction survey顧客滿意程度分析報(bào)告客服部business department相關(guān)部門related departments外部顧客滿意度external cus

36、tomer satisfaction每半年semi- annually第五章 質(zhì)量體系過程目標(biāo)監(jiān)視和測量表 (8) 主過程master process子過程sub-process小過程minor process輸入input輸出output責(zé)任部門responsible department監(jiān)視和測量目標(biāo)monitor and measuring target頻次frequency參考文件reference負(fù)責(zé)部門responsible配合部門supporting支持性過程supporting process數(shù)據(jù)分析data analysis過程監(jiān)視和測量process monitor and measurement控制計(jì)劃、過程能力研究計(jì)劃、過程指導(dǎo)書control plan, process capability research plan, process instruction過程監(jiān)視和測量結(jié)果、糾正和預(yù)防措施計(jì)劃process monitor and measurement results, corrective and preventive actions