營運干部工作培訓(xùn)課件

1、,營運干部培訓(xùn)(管理技能),Training Objectives培訓(xùn)目標,To learn more about Carrefours mission and Sales Manager responsibilities.更多地了解我公司的使命和課長的職責(zé) To Learn how to better communicate with the team學(xué)習(xí)如何更好地與我的團隊溝通. To learn how to better develop my team 學(xué)習(xí)如何更好地發(fā)展團隊 To learn how to plan my work and manage my time 學(xué)習(xí)如何計劃我

2、的工作和管理我的時間,我們的一切工作的核心是為了讓顧客滿意。,Customer Satisfaction顧客滿意,All Our Efforts Must Be Directed Towards Customers Satisfaction.,The Role Of Managers經(jīng)理的角色,Managing tasks 管理任務(wù) Leading people領(lǐng)導(dǎo)員工 To make sure work gets done and people get satisfied.確保工作得以圓滿完成并且員工獲得滿足。,The Roles Of An Effective Manager一個有效經(jīng)理的

3、角色,A bridge between business goals and business results連接經(jīng)營目標與經(jīng)營結(jié)果的一座橋梁 A bridge between employees and the top management連接員工和高層管理的一座橋梁 A coach for employee development員工發(fā)展的指導(dǎo)者 An initiator of continuous improvement持續(xù)不斷改進的倡導(dǎo)者,Three Types Of Questions三種不同類型的問題,Building Relationship 培養(yǎng)關(guān)系,Establish you

4、r credibility樹立你的威信 Develop mutual trust培養(yǎng)相互的信任 Respect your team尊重你的團隊,經(jīng)理,How to take over your position as Sales Manager如何樹立課長的威信,Individual meeting with your team members給每個團隊成員單獨見個面 Use tools to help you manage利用工具來幫助你來管理 Be strong and energetic表現(xiàn)堅強、充滿活力 Always be in charge, never lose control永遠

5、掌握主導(dǎo)權(quán)，決不可失去控制 Always be aware of what your team is doing時時了解你的團隊在做什么 Do it from the very beginning, do not wait一開始就做起來，不可等待,SMART Goals聰明目標,Goals without SMART非聰明目標 Increase turnover提高營業(yè)額 Train more employees培訓(xùn)更多的員工,Goals with SMART聰明目標 In the last quarter of 2000 My department will increase turnove

6、r by at least 5% over the same period last year. 2000 年第四季度，跟去年同期相比，提高營業(yè)額 5%。 By the end of November , I will have two employees trained on how to use SYSTEM. 到十一底，教會兩個員工如何使用 系統(tǒng),?,Anticipate預(yù)見,Ask Your self:問你自己： What will be selling well in the coming six months接下來六個月，什么單品會暢銷 What might not be sell

7、ing well in the coming six months 接下來六個月，什么單品應(yīng)該清倉 What can I/my team do to prepare for the upcoming busy period (big promotion event, festival)?為即將到來的繁忙季節(jié)(大型促銷活動)，我和我的團隊現(xiàn)在能做些什么準備工作 What might go wrong in my department and what can I do now to prevent it?我的部門可能會出現(xiàn)什么問題，我如何應(yīng)對,Effective Planning Tools有效

8、的計劃工具,Calendar 月歷 (每日,每周,每月) Daily to Do List 每日工作清單,Time Analysis時間運用分析,Study your Calendar and Daily to Do List and Consider:研究你的工作月歷和每日工作清單，考慮： When is the best time to do some planning？什么時段最好是用來做一些計劃性的工作？ TG schedule, Promotion Events, Market Survey？TG計劃表、促銷活動、市場調(diào)查？ When is the best time to do some paper work such as writing reports？什么時段最好是用來做一些文牘工作，如寫報告？ When is the best time to meet with suppliers？什么時段最好是用來跟供應(yīng)商面談？ When is the best time to do financial work？什么時段最好是用來做財務(wù)性的工作？ Calculation, Analysis, Checking financial documents？計算、分析、檢查財務(wù)票據(jù)？ When is the time you have