酒店英語學(xué)習(xí)情境二：餐廳服務(wù)英語24 services during the meal

1、學(xué)習(xí)情境二：餐廳服務(wù)英語學(xué)習(xí)情境二：餐廳服務(wù)英語 學(xué)習(xí)任務(wù)學(xué)習(xí)任務(wù): 席間服務(wù)席間服務(wù) Name : Judy Job: Waitress Responsibility: To serve the guests during the meal. Contents Learning Objectives 學(xué)習(xí)目標(biāo) 1 Working Procedures 工作程序 2 Working Knowledge 工作知識 3 Hotel Task 酒店任務(wù) 4 5 Words and Expressions 6 Activity Learning Objectives 學(xué)習(xí)目標(biāo)學(xué)習(xí)目標(biāo) After fi

2、nishing this task, you should be able to： Serve guests during the meal Deal with emergency during the meal Working Procedures 工作程序工作程序 Unfold the napkin and do some preparation 為客人打開餐巾并做好上菜準(zhǔn)備 Serve the guest 為客人上菜 Change and take away the plate promptly 及時為客人更換及撤走盤子 Check the order 檢查菜單看菜式是否上齊 Notif

3、y the guest all dishes are served 通知客人菜式已上齊 Ask the guests opinion about the dishes 詢問客人對菜式的意見 Working Knowledge 工作知識工作知識(1)(1) 1、The serving order of western food 2. The serving order of Chinese banquet service Working Knowledge 工作知識工作知識(2)(2) 3. Utensil setting of western dinner Working Knowledge

4、工作知識工作知識(3)(3) Hotel Task 酒店任務(wù)酒店任務(wù) Suppose you are Judy, now youre going to serve the guest during the meal. Please perform the dialogue according to the hints below with your partners. 角色A: 你是George Brown，30分鐘后，對于菜式還沒 有上感到非常生氣。待菜式上齊后，發(fā)現(xiàn)魚聞起來有一 種怪味，蔬菜也不新鮮。對于餐廳這種不負(fù)責(zé)任的做法 你感到極其失望。 角色B: 你是餐廳服務(wù)員Judy, 你立刻處

5、理。 Words to know dish n. 菜肴 fork n. 叉子 serve vt.& vi. 服務(wù) knife n. 刀 changevt.& vi 改變 napkin n. 餐巾 acceptvt.& vi 接受 plate n. 盤子 portion vt. 把分成份額 ashtray n. 煙灰缸 plate n. 碟子 glass n. 酒杯 butter knife 牛油刀 tooth pick 牙簽 soup spoon 湯匙 make a mistake 犯錯誤 Useful expressions 1. Ready for a Dish 餐前準(zhǔn)備餐前準(zhǔn)備 (1)

6、Your dish is ready. May I serve it now? (2) Are you ready for your dessert now? (3) All your dishes are served now. 2. Serving a Dish 席間服務(wù)席間服務(wù) (1) The plate is very hot. Please be careful. (2) May I take your plate? (3) Shall I change the plate for a clean one? (4) Excuse me, may I change ashtray pl

7、ease? Useful expressions 3. Misserving the Dish 上錯菜式上錯菜式 (1) Pardon me. Ive made a mistake about your dish. (2) Im sorry, there must be some mistakes. (3) Ill get you another one, Miss. 4. Complaining about the Dishes 客人對菜式的抱怨客人對菜式的抱怨 (1) Im sorry to have kept you waiting. (2) Is there anything wron

8、g with your order, sir? (3) Thank you for telling us. Ill speak to our manager about it. I hope you will accept our apologies. (4) Im sure everything will be all right next time. Activity 1. Discuss and summarize the polite expressions of how the waiters serve guests during meals.與同伴討論并記下相關(guān)的席間服務(wù)用語。 2. Put the following pictures into correct order. And use the polite expressions above to organize a small conversation of each pic