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1、microsoft lync 2010 a few training ppts on lync -voice and videoconference training - attendant training - conferencing and collaboration training - delegate training - im and presence training objectives this course covers the following voice and video features of the lync 2010 client. make a call

2、answer a call manage a call forward a call follow up on missed calls and voice mail join a conference call join a video call accept a video call video objectives this section covers the following: make a call answer a call manage your conversation and device settings forward calls follow up on misse

3、d calls and voice mail join a conference call voice make a phone call from anywhere the microsoft lync 2010 client works with microsoft lync server, providing a software- powered telephone. users can contact anyone inside or outside of their company. its as comfortable as your old phone but a richer

4、 and more sophisticated experience. lync supports the following types of calls: computer to computer computer to telephone telephone to computer computer to audio conference video calls and conferencing using lync 2010 means that users have all their principle communication choices - voice, e-mail,

5、instant messaging, and conferencing - available and integrated on their computer. return to voice objectives make a call you can use the search bar to find someone or scroll to find anyone in your contact list. 1.open lync. 2.type the persons name or phone number in search bar. 3.click call on the p

6、ersons contact card,. 4.when you click to call the contacts work number is the default number that is dialed. 5.you can click the call menu to select other numbers to call the contact. learn more about click to call on the next slide. call menu for additional options search return to voice objective

7、s click to call lync 2010 offers the click to call feature. when you click this icon lync automatically dials the number for you. the call connects using your lync phone edition device. if a device is not available the call connects through your lync client. return to voice objectives click to call

8、use the dial pad to make a call use the dial pad to manually enter a phone number to dial. for example, you can use the dial pad to dial 1-800-flowers. 1.click phone. 2.click or type numbers on the lync dial pad. 3.click call to dial number. click phone tab to access dial pad. the dial pad responds

9、to mouse clicks and keystrokes. return to voice objectives click call or press enter to dial number. answer a call depending on your device setup, an incoming call takes place using one of the following methods: connected to a lync phone edition device: call is answered using the speakerphone or hea

10、dset. lync without a device attached: audio through the computer speakers. answer call: 1.click notification window for incoming call. 2.the conversation window appears and the call begins. redirect or decline call: 1.click redirect call to another number such as your cell phone. 2.click decline to

11、call send caller to voicemail if it is configured or disconnect caller. click the notification window to answer call. return to voice objectives conversation window appears after accepting call. accept call during conversation during a conversation you can start a call in the conversation window. an

12、swer a call in an im the conversation phone tab displays options on how to receive the call. click one of the following options: accept call accepts call and begins conversation. redirect redirect to cell phone or other number. decline declining the incoming call sends caller to voicemail if it is c

13、onfigured or disconnects caller. click phone to initiate call. return to voice objectives click accept, redirect or decline. manage a call during a call you can change the audio device, place the call on hold or transfer the call to another number. click the following options from conversation windo

14、w. click audio device to select between your headset, handset or computer audio. place the call on hold by clicking hold. transfer the call to another number. use transfer to remain on your conference call even when you have to leave your office. use the transfer menu to transfer call to another num

15、ber. return to voice objectives change the audio device during your call. phone calls get to the right place use lync 2010 to forward calls to your cell phone or simultaneously ring your office and home numbers. quickly identify and change call forwarding settings. know at a glance when your calls a

16、re being forwarded. easily configure advanced call routing settings. take your calls with you. calls forwarded notification call-forwarding settings return to voice objectives forward a call you can send callers straight to your voice mail or to anyone you want to handle your calls while you are out

17、. its easy to set up full forwarding rules on the call forwarding tab. 1.click call forwarding. 2.click call-forwarding settings. 3.specify phone numbers on the call forwarding tab in options. 4.click ok to update call forwarding settings. 5.click call forwarding. 6.select one of the following optio

18、ns: do not forward calls forward calls to voicemail, cell phone, or other number simultaneously ring return to voice objectives manage phone messages using lync 2010. know that you have missed calls and messages waiting at a glance. playback voice mail directly from lync. easily reply to voice mail

19、using chat or voice. listen to your voice mail 1.click phone in lync. 2.click play to listen to received voice mail. 3.click call to reply to voice mail. visual voice mail provides a dedicated view for voicemail with one click access to playback. follow up on missed calls return to voice objectives

20、join a conference call option a click join online to join conference call directly from outlook calendar reminder. option b click join online meeting from calendar invitation to connect to conference through lync 2010. option c manually dial the number using desk, cell or lync phone edition device.

21、lync 2010 offers multiple options for connecting to a scheduled conference call. using option a or b connects using lync phone edition device by default. if device is not available you will connect to conference using computer speakers and microphone. return to voice objectives online meeting invita

22、tion 5/12/202115 the meeting invitation contains multiple ways to connect to lync online meeting. join online meeting connects you to the meeting through lync allowing you to hear conference call and see visual content such as web camera and desktop sharing. meeting hyperlink provides a internet bro

23、wser method of connecting in the event the join link fails or you do not have lync installed. join by phone connects you to the conference call if you are using a home or cell phone. it connects you through lync if you are using lync phone edition or the lync dial pad. conference id required when pr

24、ompted. you are not prompted when using join online meeting or meeting hyperlink. activity 1 this activity prepares lync users for online meetings using voice. practice this activity during a small or informal team meeting. this scenario uses a conference room setting with a conference phone as prim

25、ary audio. schedule an online meeting 1.open outlook 2010 and click new items, and then click online meeting. 2.complete invitation fields and send the invitation. to recipients subject location start and end time join the meeting 1.open invitation and click join online meeting. 2.click use the foll

26、owing on the join the conference audio dialog window. 3.click drop down menu and enter your conference room telephone number. 4.click ok. 5/12/202116 activity 2 practice using lync touchtone commands during a call. touchtone commands also referred to as dual tone multi-frequency (dtmf) help you cont

27、rol the conference call, allowing you to admit or mute participants, and disable announcements. 1.join an online meeting and connect to conference call using desk phone. 2.use desk phone dial pad to press one of the following touchtone commands and listen to description. *6 - mute or unmute yourself

28、 *4 - mute or unmute all other participants *7 - lock or unlock the conference call *9 - enable or disable announcements for participants entering and exiting the conference. *3 - privately play participant roll call in the conference. *8 - admit all participants currently in the lobby to the confer

29、ence. *1 - play a description of the available touchtone commands. return to voice objectives last minute resolutions most users have experienced an unexpected moment during a conferencing session. the following provides tips on addressing last minute issues in an online meeting. issue: conference r

30、oom phone or meeting participant cannot dial into the online meeting. resolution: use invite by phone to call participant or connect to conference room phone. 1.click the people menu and then click invite by name or phone number 2.enter number for participants desk or cell phone or the conference ro

31、om phone number, and click call. issue: a participants voice echoes throughout the call. resolution: this occurs if a participant is connected to the online meeting through multiple devices, such as both computer audio and cell phone audio. this can also occur inside a large conference room if the m

32、eeting is using a podium and panoramic video with audio device. 1.the participant should mute computer speakers and computer microphone. 2.mute desk phone and verify echo has stopped. 3.unmute primary device to use during online meeting. return to voice objectives video objectives this section cover

33、s the following: join a video call accept a video call video video overview for the closest thing to a face-to-face conversation, connect a webcam to your computer. using a webcam in lync 2010 to display yourself to other participants is a seamless experience. certified upnp webcams are detected aut

34、omatically by lync on windows xp, vista and windows 7. you do not need to install a webcam to view another participants video in a online meeting. configure webcam settings from video device in lync options. 1.click tools and then click options. 2.configure webcam settings under video device. plug i

35、n a usb webcam and windows automatically searches for driver software. join a video call return to voice objectives click video to start your webcam. picture in picture view of yourself, click view to set options or hide. if you have a webcam set up, you can choose to allow your contact to see you a

36、s you converse. if you accept someones incoming video call to you, they wont see you until you add video from your side of the conversation. join a video call 1. click video in the conversation window to start your webcam and initiate the video conversation. you dont need a webcam to accept a video

37、call from another office lync 2010 user. if you dont have a webcam, you can view the callers video feed, and the caller will see a video icon placeholder for your feed. your caller wont see you unless you add your own video feed to the conversation. accept a video call. 1. another participant in onl

38、ine meeting begins video. 2. lync automatically displays participant video in conversation window. 3. click start my video to display your webcam to other participants. 4. click view to show your preview window or change webcam settings. accept a video call click view to display your preview window

39、or modify webcam settings. return to voice objectives click full screen button to maximize video window. review in this course we covered the following voice and video features of the lync 2010 client. make a call answer a call manage a call forward a call follow up on missed calls and voice mail jo

40、in a conference call join a video call accept a video call back to objectives 2010 microsoft corporation. all rights reserved. microsoft, exchange activesync, excel, lync, outlook, powerpoint, sharepoint, sql server, windows, windows live, windows mobile, windows server, and other product names are

41、or may be registered trademarks and/or trademarks in the united states and/or other countries/regions. the information herein is for informational purposes only and represents the current view of microsoft corporation as of the date of this presentation. because microsoft must respond to changing ma

42、rket conditions, it should not be interpreted to be a commitment on the part of microsoft, and microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. microsoft makes no warranties, express, implied or statutory, as to the information in this presenta

43、tion. microsoft lync 2010 attendant training objectives this training course covers the following microsoft lync 2010 attendant features: using the contacts list understanding call controls making and receiving calls managing multiple conversations setting up team-call groups how to park and retriev

44、e calls overview of lync attendant lync attendant is an intuitive call management application that helps you manage large numbers of simultaneous calls. lync 2010 attendant runs in a full screen window to provide a streamlined desktop experience. the following features are new for lync attendant: so

45、rt search results: an arranged by field has been added which allows you to sort your search results. agent anonymity: calls can be answered anonymously as part of your response group. your identity is not revealed to the caller. call routing with response group: agents can see and answer all the cal

46、ls queued in attendant, regardless of their status. improved desktop alerts: desktop alerts notify you of incoming calls or instant messages. switch audio device during a conversation: switch your audio device without interrupting the conversation. report malicious calls: report a malicious call to

47、your support team when the call has ended. location and emergency enhanced services support (e9-1-1): your physical location is noted so that emergency 9-1-1 services can locate you. park a call: calls that need to be transferred can be parked in a holding queue instead of putting the caller on hold

48、. understanding the lync attendant window the attendant window is divided into two main areas; conversations and contacts. incoming, active and pending conversations are displayed in the conversation area. incoming area the area where new conversations come into attendant active area the main window

49、 for one conversation, where multiple operations can be performed. pending area the area where calls on hold or minimized conversations are placed. using the contacts list your contact list is a list of contacts with whom you communicate most often, shows the availability of your contacts and allows

50、 you to view additional contact details by right-clicking the contacts name, and then clicking properties. you can place a phone call, start an instant messaging (im) session, start an e- mail conversation, or start a conference with any of your contacts. attendant includes three standard groups: fr

51、equent, available, and all contacts. frequent lists in descending order the names of people with whom you have had recent contact through lync attendant. available lists all contacts whose presence does not indicate away, unknown, or offline. all contacts lists all contacts that have been added to y

52、our contact list (except by way of being a member of a distribution list). you can also create custom groups to manage your contacts. make a call and end a call 1.to call someone in your contact list, double-click their name or click the phone button next to their name. 2.select one of the options a

53、s appropriate. please note that some of these options may not be variable, depending on how the user has been set up. work number mobile lynch call voice mail 3.to end the call, click the end conversation icon or you can close the conversation window. answer a call when you receive a call, a desktop

54、 alert appears in the right hand side of the task bar, as well as the incoming area. the alert is displayed when attendant is minimized or closed while running, and allows you to answer the call right away and bring the attendant into the foreground in the process. to answer a call, double-click the

55、 incoming call alert or click accept. to decline a call, click decline. if voice mail is enabled, the call is redirected to your voice mail. note: the call alert looks different for a repeat caller. respond to the call the same way as a normal alert, by double-clicking the alert or by clicking accep

56、t or decline. incoming call alertaccept or decline the call answer a call (continued) when you receive a call, you have other options that you can chose from as appropriate. right click the alert and select one of the following options: accept - connects the call redirect-voice mail: redirects the c

57、aller to voice mail - which is sent to your email. ignore: redirects the caller to voicemail. close: redirects the caller to voicemail and closes any active im sessions. do not disturb: redirects the caller to voicemail and sets your presence to do not disturb. if your status is set to do not distur

58、b, the incoming calls will be directed to your vm automatically. note : these options are variable both with the alert and the active conversation area within the attendant console. using the call controls call controls holdend transfer consult invite when youve answered a call, it appears in the ac

59、tive area. using the call controls, you can perform various tasks, including the following. place the call on hold or park the call transfer the call consult with the intended recipient before you transfer invite someone else to join the call end the call (hang up) active conversation area you can t

60、ake notes during a call and send the conversation notes via email. 1.in the active conversation area, click the note tab. 2.click anywhere in the note area and type your note. 3.to send the notes our via email, type a subject for the note by clicking type a subject for this conversation area. then c