專業(yè)酒店英語口語情景對(duì)話及單詞

1、基礎(chǔ)對(duì)話：（1）A: What can I do for you, sir? 先生,您要來點(diǎn)什么? B: What have you got this morning? 今天早上你們這兒有什么? A: Fruit juice, cakes and refreshments, and everything. 水果汁,糕點(diǎn),各種茶點(diǎn)等等,應(yīng)有盡有. B: Id like to have a glass of tomato juice, please. 請(qǐng)給我來一杯西紅柿汁. A: Any cereal, sir? 要來點(diǎn)谷類食品嗎,先生? B: Yes, a dish of cream of wh

2、eat. 好的,來一份麥片粥.A: And eggs? 還要來點(diǎn)雞蛋什么的嗎? B: Year, bacon and eggs with buttered toast. I like my bacon very crisp. 要,再來一份熏豬肉和雞蛋,我喜歡熏豬肉松脆一點(diǎn). A: How do you want your eggs? 您喜歡雞蛋怎么做?B: Fried, please. 煎的. A: Anything more, sir? 還要什么別的東西嗎,先生? B: No, thats enough. Thank you. 不要了,足夠了.謝謝. Dialogue 2 (A couple

3、 waiting to be seated in a crowded restaurant) (一對(duì)夫婦在擁擠的餐廳外等待就座) A: Do you have a reservation, sir? 請(qǐng)問您訂位了嗎?先生,太太? B: No, I am afraid we dont. 沒有. A: Im sorry. The restaurant is full now. You have to wait for about half an hour. Would you care to have a drink at the lounge until a table is available

4、? 很抱歉,餐廳已經(jīng)滿座了.約要等30分鐘才會(huì)有空桌.你們介意在休息室喝點(diǎn)東西直至有空桌嗎? B: No,thanks. Well come back later. May I reserve a table for two? 不用了,謝謝.我們等一會(huì)兒再來.請(qǐng)?zhí)嫖覀冾A(yù)定一張二人桌,可以嗎? A: Yes, of course. May I have your name, sir? 當(dāng)然可以.請(qǐng)問先生貴姓? B: Bruce. By the way. Can we have a table by the window? 布魯斯.順便,我們可以要一張靠近窗口的桌子嗎? A: Well try t

5、o arrange it but I cant guarantee, sir. 我們會(huì)盡量安排,但不能保證,先生. B: Thats fine. 我們明白了. (Half an hour later, the couple comes back.) 半小時(shí)后,布魯斯夫婦回來了. A: Your table is ready, sir. Please step this way. 你們的桌子已經(jīng)準(zhǔn)備好了,先生,太太.請(qǐng)往這邊走. Dialogue 3 A: Waiter, a table for two, please. 服務(wù)生,請(qǐng)給我一張兩人的桌子. B: Yes, this way plea

6、se. 好的,請(qǐng)跟我來. A: Can we see the menu, please? 能讓我們看一看菜單嗎? B: Here you are. 給您. A: Whats good today? 今天有什么好吃的? B: I recommand crispy and fried duck. 我推薦香酥鴨. A: We dont want that. Well, perhaps well begin with mushroom soup, and follow by some seafood and chips. 我們不想吃香酥鴨.或許我們可以先吃蘑菇湯,然后再要點(diǎn)海鮮和土豆片. B: Do

7、you want any dessert? 要甜品嗎? C: No dessert, thanks. Just coffee. 不,謝謝. 咖啡就行了. (After a few minutes.) 過了一會(huì)兒. A: I can have the check, please. 結(jié)帳. C: George. Lets split this. 喬治,我們各自付帳吧. A: No, its my treat tonight. 不,今天我請(qǐng)客. B: Cash or charge, sir? 現(xiàn)金還是記帳? A: Charge, please. Put it on my American Expre

8、ss. 記帳.請(qǐng)記入我的美國運(yùn)通信用卡帳號(hào). Dialogue 4 A: Good morning. Can I help you? 早上好.有什么能效勞的嗎? B: I want an American breakfast with fried eggs, sunny side up. 我想要一份美式早餐,要單面煎的雞蛋. A: What kind of juice do you prefer, sir? 您想要哪種果汁呢? B: Grapefruit juice and please make my coffee very strong. 西柚汁,還有,我要杯很濃的咖啡. A: Yes,

9、sir. American breakfast with fried eggs, sunny side up, grapefruit juice and a black coffee. Am I correct, sir? 好的,一份美式早餐,要單面煎的雞蛋,西柚汁及一杯清咖啡,對(duì)嗎? B: Yes, thats right. 是的. A: Is there any thing else, sir? 還有什么嗎,先生? B: No, thats all. 沒有了,謝謝. (Later) 稍后 A: Good morning, sir. Ive brought the breakfast you

10、 ordered. 早上好,先生.您要的早餐送上來了. B: Just put it on the table, please. 請(qǐng)放在桌上. A: Do you need anything else, sir? 先生,還有其他需要嗎? B: No thanks. Ah, yes! Can I have some more juice for the minibar? 沒有,謝謝. 啊!可否多放一些果汁在冰箱里? A: What kind of juice would you like, sir? 哪種果汁呢,先生? B: Tomato, orange and apple juice, ple

11、ase. 番茄汁,橙汁及蘋果汁. A: Yes, sir. Ill get them for you right away. Would you please sign this bill first? Thank you, sir. 好的,我立刻去取.麻煩您先簽了這張帳單. Dialogue 5 A: Oh, Im starving. Id like to try some real Chinese cuisine. What would you recommend, waiter? 啊,我快餓死啦.我想吃點(diǎn)真正的中國菜.您給我推薦什么呢,服務(wù)生? B: Well, it depends.

12、You see, there are eight famous Chinese cuisines:for instance, the Sichuan cuisine, and the Hunan cuisine. 那要看情況了.您知道,中國主要有八大菜系.比方說,川菜,湘菜. A: They are both spicy hot, Ive heard. 我聽說這兩種都很辣. B: Thats right. If you like hot dishes, you can try some. 對(duì).您要是愛吃辣的,可以試試. A: They might be too hot for me. 對(duì)我來說

13、可能太辣了點(diǎn). B: Then theres the Cantonese cuisine and the Jiangsu cuisine. Most southerners like them. 再有是粵菜和江蘇菜.大多南方人都愛吃. A: What about any special Beijing dishes? 有什么特別的北京風(fēng)味菜嗎? B: Theres the Beijing roast duck. 有北京烤鴨啊. A: Oh, yes. Ive heard a lot about it. Id like very much to try it. Where can I find

14、it? 啊,對(duì)了,聽過多次了.我很想試一試.在哪兒能吃到呢? B: You can find it in most restaurants, but the best place is certainly Quanjude Restaurant. 大多數(shù)飯店都有烤鴨,可是最好的當(dāng)然還是全聚德烤鴨店. A: Is it near here? 離這兒近嗎? B: Not too near but not too far either. A taxi will take you there in 15 minutes, if the traffic is not too bad, I mean. 不

15、太近也不算遠(yuǎn).乘出租車15分鐘能到.我是說,要是堵車不厲害的話. A: Well, thank you for your information. But what is the name of that restaurant again? 好,多謝您的指點(diǎn).請(qǐng)您再說一下那個(gè)飯館的名字好嗎? B: Let me write it down on this slip of paper for you. You can show it to the taxi-driver. 我來給您寫在這張紙片上.您好拿給出租車司機(jī)看. A: Thats very kind of you. Thanks a lo

16、t. 您真是太好了!多謝多謝. B: Youre welcome. 不客氣（2）R: Good morning, Madam. There is front office. What can I do for you? G: Good morning. Id like to check in, please.R: Do you make a reservation?G: A reservation? No.R: May I have your name, madam?G: Shawna Zhang.R:Mrs.Zhang，What kind of room would you like?G:

17、I want to a queen room with bath or shower, and the room with a balcony is better.R: Just a moment. Ill check it up for you. Thank you for waiting. There are two kind of room cater your requirement. Would you like a room with a front view or a near view? G: Let me see. I think near view room is more

18、 suitable for me. Can you tell me the rate of the room?R: sure. The daily rate of the queen room is $100.G: As far as I know. It is the off season now. So can I get a discount?R: yes. Staying in our hotel you can get 20 percent discount after the second night.G: thats great. R: How long will you sta

19、y with us? Mrs. zhang.G: Three days. R：I see. May I have your ID card and telephone number please? G: sure. ThatsR: Howwouldyouliketomakepayment, bycreditCardorbyCash?G: well, I choose to pay the room rate by cash.R: Wouldyoupleasepay$500 as deposit? We will return the balance to you when you check

20、out.G: OK. Here you are.R: Now everything is in order. Your room number is 1414. And here is your room card. PleasemakesurethatyouhaveitwithyouallthetimeG: OK. Ill take good care of it.R: If you are ready, I will call the bellboy and he will take you to your room.G: Thanks a lot.R: Youre welcome. I

21、hope you will enjoy your stay with us.G: I will try. Thank you!R: Good afternoon! This is front office. May I help you?G: This is room 1414.I want to ask which one facility needs to pay extra in the hotel. R: Only the spa and massage is for a fee, the others are all free.G: I know it, thank you.R: I

22、t is my duty, I am very glad that I can serve you.R: Good afternoon！Mrs. zhang. Are you checking out now?G: yes. I know Im a few minutes late.R: Its not a problem. How was everything?G: The room was great. The bed was really comfortable. And I wasnt expecting my own mini-bar.R: Im glad that you like

23、 it. Thank you for waiting. The total rate of your room is $300, including service charge. Would you like to check it?G: OK. Let me to see. The figure seems right.R: Heres your change and receipt. If you need Ill call the bellboy and he can help you.G: yes. Thank you for your help.R: youre welcome.

24、Thank you for staying in our hotel. welcome to our hotel again.（3）Guest: Hello, Id like to check in please. 你好，我想入住貴酒店。Hotel staff: Certainly. Can I have the name please? 當(dāng)然可以，能把姓名給我嗎？Guest: Mr Harold Smith. Harold Smith先生。Hotel staff: Ok, Are you checking out tomorrow?好的，您是明天退房嗎？Guest: Yes, I am. T

25、hats right. 是的沒錯(cuò)，是明天退房。Hotel staff: Will you need a wake up call, sir? 先生您需要喚醒服務(wù)嗎？Guest: Yes please. At 6.30am. 是的，請(qǐng)?jiān)谠缟?.30喚醒我。Hotel staff: Ok then, your room is 502 on the fifth floor. Breakfast is served between 6.30am and 9am. Enjoy your stay.好的。您的房間號(hào)碼是五層的502房間。早餐是早晨6.30到9點(diǎn)。祝您入住愉快。Guest: Thank yo

26、u.謝謝你。Guest: Good evening, I have a reservation under the name of Tomlinson.晚上好，我有預(yù)定，名字是Tomlinson. Hotelstaff: Ok Ive found it. Checking out on the 27th? 好，我找到了。是27日退房嗎?Guest: Thats right. 沒錯(cuò)。Hotel staff: Can I take a credit card for the deposit? 我能用您的信用卡劃賬押金嗎？Guest: Yes, sure. Also, Id like a non-s

27、moking room please. 當(dāng)然可以。另外，請(qǐng)給我一間無煙房間。Hotel staff: Certainly madam. Heres your key. Your room is on the 7th floor and on the left. Room 781. Check out is at 12 noon. 當(dāng)然可以，女士。這是您的房間鑰匙。您的房間在7層左側(cè)，房間號(hào)碼781。退房需要在中午12點(diǎn)之前。請(qǐng)問尊姓大名May I have your check-out time, please? 請(qǐng)問您什么時(shí)候結(jié)帳離開？May I see your passport, ple

28、ase? 請(qǐng)讓我看一下您的護(hù)照好嗎？ May I know your nationality, please? 請(qǐng)問您的國籍是什么？2 麻煩客人時(shí)，可使用Could you Could you fill out the form, please? 請(qǐng)您填寫這張表格好嗎？Could you write that down, please? 請(qǐng)您寫下來好嗎？Could you draft the fax, please? 請(qǐng)您寫下傳真的草稿好嗎？Could you hold the line, please? 請(qǐng)不要掛電話好嗎？3詢問客人的喜好或是做什么時(shí)，可使用Would you Would y

29、ou like tea or coffee? 請(qǐng)問您要喝茶還是咖啡？Would you like to take a taxi? 請(qǐng)問您要搭計(jì)程車嗎？Would you mind sitting here? 請(qǐng)問您介意坐在這里嗎？* 只要在疑問詞后加“Would you ”，就可以提出大部分的詢問。When would you like to visit Kunshan? 請(qǐng)問您想要何時(shí)參觀昆山？When would you like to have lunch? 請(qǐng)問您想在哪里用餐？What time would you like to eat? 請(qǐng)問您想何時(shí)用餐？Who would you

30、 like to contact? 請(qǐng)問您想和誰聯(lián)絡(luò)？Which kind of room would you prefer? 請(qǐng)問您喜歡哪一種房間？How would you like to settle your bill? 請(qǐng)問您的賬單如何處理？How long would you like to stay? 請(qǐng)問您要逗留多久？How many tickets would you like to buy? 請(qǐng)問您要買幾張票？4在提供建議協(xié)助、征求意見時(shí)，可使用Shall I 或Would you like me to do ?Shall I draw the curtains? 請(qǐng)問需要

31、我把窗簾拉上嗎？Shall I draw you a map? 請(qǐng)問要我為您畫一張地圖嗎？Shall I make the reservation for you? 請(qǐng)問要我為您安排預(yù)約嗎？（二）招呼語 Good morning. (用于中午以前)Good afternoon. (用于中午至下午六點(diǎn)以前)Good evening. (用于下午六點(diǎn)過后)在這些招呼語的后面接句子，例如：Good morning, sir. Are you checking-out? 早上好，先生，請(qǐng)問您要退房嗎？Good afternoon, sir. Welcome to LI JIA Hotel. 中午好，先

32、生，歡迎光臨麗嘉酒店Good evening, Ms. May I help you? 晚上好，小姐，請(qǐng)問我能為您服務(wù)嗎？后面也可以接上自己酒店名稱、部門名稱，如：Good morning, sir. This is the Front Desk. May I help you? 早上好，先生。這里是服務(wù)臺(tái)，請(qǐng)問您需要服務(wù)嗎？（三）回答1.一般性的回答I see, sir.我明白了，先生。Certainly, sir.好的，先生。請(qǐng)對(duì)方再等一會(huì)兒Just a moment, please.請(qǐng)稍等。Thank you for waiting.您久等了，先生。I am very sorry to

33、have kept you waiting.很抱歉讓您久等了。Could you wait a little longer, please?請(qǐng)您稍候好嗎？3.要麻煩客人或是拒絕客人的要求時(shí)拒絕客人時(shí)，不要一口回絕說“No.”，要委婉一些。I am afraid I cant do that.不好意思，我恐怕沒辦法那樣做。Excuse me, sir. Please let me pass.不好意思，先生，麻煩讓我過一下。 4.道歉如果是自己的錯(cuò)就說“I am sorry.”; 如果是公司的錯(cuò)，就說：“We are sorry.”。I am very sorry for the delay.很抱

34、歉延誤了時(shí)間I am very sorry for the inconvenience.很抱歉造成您的不便。I would like to apologize for the mistake.為這個(gè)錯(cuò)誤我深致歉意。5.客人對(duì)自己說“Thank you.”時(shí)回答You are welcome.不客氣。Thank you, sir.謝謝您，先生。Thank you very much.非常感謝您。6.交給客人某些東西時(shí)，可以說Here you are.您要的東西在這里。Here is your room key.這是您的房間鑰匙。Here it is.這是您的東西。7 當(dāng)客人準(zhǔn)備離開時(shí)，可以說：H

35、ave a nice day.祝您有美好的一天。Please enjoy your stay祝您住宿愉快。We hope to see you again soon.希望不久能再次見到您。Thank you for staying with us.謝謝光臨。8當(dāng)客人的英語難以理解時(shí)面對(duì)客人的疑問，不要只是一味地傻笑，或是一直說Yes, Yes.如果聽不懂事，要向客人提出疑問，或是先向?qū)Ψ秸f“Just a moment, please.”, 然后請(qǐng)求他人協(xié)助。Pardon?對(duì)不起？Pardon me?對(duì)不起？I beg your pardon?對(duì)不起請(qǐng)?jiān)僬f一遍好嗎？Could you repea

36、t that, please?請(qǐng)您重復(fù)一遍好嗎？若是不敢肯定對(duì)方所說的部分內(nèi)容時(shí)，可以將不明白的部分重復(fù)一遍，如：Excuse me, sir. Do you mean you lost your room key？ 不好意思，先生，您是說您丟了房間的鑰匙？電話英語的應(yīng)對(duì)1 接電話時(shí)不可以簡單地回答“Hello”,而應(yīng)報(bào)上自己的公司或所屬單位的名稱。例 如：“Hello, this is Information Desk.”您好，這里是問詢處?！癐nformation Desk speaking. May I help you?”問詢處，請(qǐng)問您要服務(wù)嗎?2.打錯(cuò)電話時(shí)如果是外線打錯(cuò)時(shí)，可以回答

37、：I am afraid you have the wrong number.不好意思，您打錯(cuò)電話了。This is the LI JIA Hotel, 2234-1156.這里是麗嘉酒店，電話是2234-1156。如果是總線轉(zhuǎn)錯(cuò)內(nèi)線時(shí)，可以回答：This is Room Reservations. Ill transfer your call to Restaurant Reservations.這里是客房預(yù)約處，我?guī)湍D(zhuǎn)接到餐廳預(yù)約柜臺(tái)。I am afraid this is a direct line. We can not transfer your call to the Chine

38、se Restaurant Could you dial 2234-1156, please.不好意思，這是直接電話。我們無法為您轉(zhuǎn)接中式餐廳。請(qǐng)您改撥2234-1156好嗎？當(dāng)負(fù)責(zé)的工作人員不在時(shí)I am afraid Mr.Lin is out at the moment. He should be back around 5 p.m.不好意思，林先生現(xiàn)在外出。他應(yīng)該會(huì)在下午5點(diǎn)左右回來。I am afraid Mr.Hao is on another line. Could you hold the line, please? 不好意思，郝先生正在講電話。請(qǐng)您在線上稍侯好嗎？Ill te

39、ll him to call you back when he returns.他回來時(shí)，我會(huì)請(qǐng)他回電。May I have your name and phone number, please?請(qǐng)告訴我您的大名和電話好嗎？4.當(dāng)會(huì)話結(jié)束時(shí)結(jié)束電話中的對(duì)話時(shí)，不可以簡單說“bye-bye”,最好說：Thank you for calling.感謝您的來電。 You are welcome, sir.先生，不客氣。We look forward to hearing from you.我們靜候您的佳音。Please contact me if you have any further quest

40、ions.如果您有任何其他問題，請(qǐng)和我聯(lián)絡(luò)。 柜臺(tái)服務(wù)B=行李服務(wù)員（Bellman）C=服務(wù)員 (Clerk)H=客房服務(wù)員（Housekeeping）BC=領(lǐng)班（Bell Captain）G=客人（Guest）To the Front Desk.帶客人到柜臺(tái)B: Good evening, Ms. Welcome to China-trust Hotel.小姐，晚安。歡迎光臨中信酒店。G: Thank you.謝謝你。B: How many pieces of luggage do you have?請(qǐng)問您有多少件行李？G: Just this three.只有這3件。B: Two sui

41、tcases and one bag. Is that right?2個(gè)旅行箱和1個(gè)手提皮包，這樣對(duì)嗎？G: Yes. Thats all.對(duì)，就這些了。B: Ill show you to the Front Desk. This way, please. Ill put your bags by the post over there.我來帶您到柜臺(tái)，這邊請(qǐng)。我先將您的行李放在柱子旁邊。G: I see, thanks.我知道了，謝謝。B: A bellman will show you to your room when you have finished checking-in.當(dāng)您辦

42、好住宿登記時(shí)，行李服務(wù)員會(huì)帶您到房間。G: OK. Fine.好極了。 B : Please enjoy your stay. 祝您住宿愉快。 Taking a guest to the room 詞匯單人間：single room雙人間：double room標(biāo)準(zhǔn)間：standard room套間：suite room總統(tǒng)套房：presidential suite豪華套房：deluxe suite標(biāo)準(zhǔn)套房：standard suite高級(jí)套房：superior suite商務(wù)套房：junior suite沙龍?zhí)追浚簊alon suite外交套房：diplomatic suite行政套房：executive suite行政豪華套房：executive deluxe suite豪華海景套房：deluxe ocean view suite灣景套房：bay suite家庭套房：family suite客廳：sit