HND員工培訓(xùn)與開發(fā)outcome1

1、頁眉內(nèi)容In troductio nThe main content of this report describes the difficulties faced by the A G Bell Ltd. in High town and the solutions. How to solve the problem of human resource man ageme nt.This report is divided in to three main parts. The three mai n parts are policy stateme nt the main body of

2、the training and strategy responsibilities for training at AG Bell Ltd Trai ning and develop ing the workforce is importa nt in compa ny.Section 1 : policy statement1.Policy Stateme ntA G Bell Ltd. is provide 24/7 call cen ter services. The compa ny provides services to customers by high level of se

3、rvice and high tech no logy applicati ons. The compa ny s structure is flat orga ni zati on structure. The departme nt of the compa ny is made up of teams. The compa nys less hierarchy is con ducive to com muni cati on betwee n orga ni zati ons. In ter Orga ni zati onal Communi catio n is con ducive

4、 to the developme nt of the company and to avoid mistakes in the work.The company s organizationants to recruit 40 new employees in High Town. The compa ny will relocate to larger premises for the n ext two mon ths. The recruitme nt and training of employees is very importa nt. The compa ny carries

5、on the pers on alized training to the staff, to be trained by the company staff to improve work efficiency to meet the n eeds of the compa ny. The compa ny recruitme nt is diversified. The compa ny recruit ing vuln erable groups. The compa ny give atte ntio n to vuln erable group of employees. Emplo

6、yees con tribute to the orga ni zati on through trai ning.2. The main body of the Training StrategyA.the nature of AG Bell LtdAG Bell Ltd. vSion is provides services to customers by high level of service and high tech no logy applicati ons. Customers are satisfied with the service from AG Bell Ltd.

7、AG Bell Ltd development to get more market share. The company s structure is flat organization structure. The company s recruitment distinctively, Ltd. AG Bell頁眉內(nèi)容Ltd. will recruits staff from a disadvanged group, it is very important for the company to train the staff from a disadvanged group.B. th

8、e commitment and the contributionCommitment: AG Bell Ltd. come to High Town to face a lot of difficulties. The difficulties includes local economic decline, local employment rate is low and laborer skills is low. But AG Bell Ltd. to overcome these difficulties. The company training staff to improve

9、skills and work efficiency. The company is committed to the fair treatment of each employee. The company encourage every employee to work better. The good performa nee of the staff is good for the orga ni zati on to achieve the goal and profit maximization.Contribution: The AG Bell Ltd. has made a l

10、ot of contributions to the society. AG Bell Ltd. will recruits staff from a disadvanged group. AG Bell Ltd. helped High Town down the unemployment rate. The company helped disadvanged group ease the burde n on the family. Compa nies can ope n lectures and psychological coun seli ng to help disadvang

11、ed group overcome psychological barriers. The Company can stre ngthe n excha nges and cooperati on betwee n employees. The compa nys good reputati on is good for the compa ny to get the customers satisfacti on and more market share.Section 2: The main body of the training strategyA. the major issues

12、 of AG Bell Ltd.AG Bell Ltd. will face a lot of difficulties in the next two years. AG Bell Ltd. wants to recruit 40 new employees in High Town. High proportion of traditional industries in High Town, so High Town employee has no experie nee in call cen ter services.AG Bell Ltd. concerned about disa

13、dva ntage groups. AG Bell Ltd. recruitme nt has a characteristic, recruit staff from disadvantage groups.They may have psychological barriers. Staff from disadvantage groups may have an inferiority complex and they may not be willi ng to com muni cate with their colleagues. They n eed equal treatme

14、nt and training.High Tow n Seal econo mic dow ntur n. The un employme nt rate of High Tow n s頁眉內(nèi)容traditional manufacturing industry is low. So the skills of the unemployed workers are low. The company takes a long time to train the staff.B. Training needsAG Bell Ltd. moved to High Town five years ag

15、o. AG Bell Ltd. needs to have a familiar process in High Town. The contents of AG Bell Ltd. training staff include pers onal team leadership; in formatio n tech no logy; safety and health kno wledge; Flue nt com muni cati on skills.C. Resource implication of training needsShort-ternMedium to Ion g-t

16、ermOrga ni zatio nalTo un dersta nd the local cultural en vir onment; About health and safety trai ning;Lecture of employee psychological en lighte n;Customers service trai ning;Cultivate customer loyalty;To update employee ben efits policy;GroupAbout health and safety trai ning;Familiar with work f

17、low trai ningThe training of the employees are familiar with each otherCustomers servicetrai ning;Training for group leader; Improve the trai ning of group work efficie ncy.In dividualAbout health and safety trai ning;Job skills trainingMen tal health trai ningCustomers service trai ning;The trainin

18、g of employees loyalty to the compa nyTraining of employees ben efits and featuresAbout health and safety training and customers service training both of training for orga ni zati onal group and in dividual. The orga ni zatio nal short-term training in cludes to un dersta nd the local cultural en vi

19、r onment and lecture of employee psychological en lighte n, orga ni zati onal medium to Ion g-term trai ning in cludes cultivate customer loyalty and to update employee ben efits policy. Group short-term trai ning in cludes familiar with work flow training and the training of the employees are famil

20、iar with each other. Group m edium to Ion g-term trai ning in eludes trai ning for group leader;頁眉內(nèi)容and improve the trai ning of group work efficie ncy. In dividual short-term trai ningin cludes job skills training and men tal health training In dividual medium to Ion g-termtraining in cludes the tr

21、aining of employees loyalty to the compa ny and training of employees ben efits and features.Section 3: responsibilities for training at AG Bell LtdA. ManagerMan ager an alyzed the compa nys performa nee and achieveme nts. Man agersupports an employee who works hard.B. Team leaderTeam leader has differe nt trai ning for differe nt job roles.C. Training professionalsTraining professional orgafnization design training and development strategy.Training professi on als desig ned and prod