中英文消防制度_免費下載

1、bomb threat炸彈威脅1 magic center proceduresmost bomb threats are made by telephone and the magic center have a crucial role to fulfill 大多數(shù)的炸彈威脅來自電話，總機在這扮演了重要的角色。operator receiving threatening call:接線員接到威脅后：a. keep calm保持冷靜。b alert duty manager or team leader on duty by hand signal or written (bomb thre

2、at) note, so that she can immediately record the conversation用手勢或者字條(寫明炸彈威脅)通知當(dāng)值經(jīng)理或領(lǐng)班，讓他可以立即記錄談話內(nèi)容。c. keep caller talking, asking繼續(xù)和來電人交談、詢問- where is the bomb?炸彈在哪里？- when will it go off?什么時候爆炸？- what docs it look like?炸彈是什么樣的？d. before terminating call, request caller to relay message to senior ma

3、nagemen匚通話結(jié)束前，讓來電人留下訊息給管理層。pass as much information as you can to duty manager or team leader on duty who will immediately inform cctv and manager on duty.盡可能詳細地將情況報告給當(dāng)值經(jīng)理或領(lǐng)班，讓其通知消控中心和值班經(jīng)理。if you are requested to listen in to a call, comply immediately and:如果耍求你等候下一個電話，立即答應(yīng)，并且：a. remain silent.保持安靜b

4、. alert duty manager or team leader on duty as soon as possible盡快通知當(dāng)值經(jīng)理或領(lǐng)班。c. complete checklist.列岀要通知人員的名單。try to fill out "bomb threat check lisf 填寫“炸彈威脅檢查列表,，further action to be taken should the general manager classify the situation as "code 8": 由酒店總經(jīng)理決定是否將情況升級到“代號8二 并采取相應(yīng)行動：a. i

5、nform senior management (if necessary at home) in following sequence:按以下順序通知管理高層(包括在家的，如果需要的話)： security manager保安部經(jīng)理- director of operations營運總監(jiān)- front office manager前廳經(jīng)理 general manager酒店總經(jīng)理4ddirector of operations 營運總監(jiān)director of hr 人力資源總監(jiān)director of bd 商務(wù)發(fā)展總監(jiān)director of finance 財務(wù)總監(jiān)- manager on

6、duty (during weekend)值班經(jīng)理(周末)b. take down instructions and transmit to general manager by telephone.記錄下收到的抬示，并電話通知酒店總經(jīng)理。c. duty manager or team leader on duty will open an emergency log and note all activity by time in chronological order.經(jīng)理或領(lǐng)班要準(zhǔn)備好緊急悄況i i志簿，按發(fā)生時間順序記錄下所有的悄況和采取的措施。d do not summon poli

7、ce and fire department assistance until instructed to do so by general manager 不要通知警察和消防局，除非有酒店總經(jīng)理的同意。e. preserve all information and treat it as highly confidential. only the following management staff may have access to it:不得泄露任何信息，所冇的信息都是髙度保密的。只冇以下管理人員可以了解： general manager酒店總經(jīng)理4ddirector of opera

8、tions 營運總監(jiān)director of hr 人力資源總監(jiān)director of bd 商務(wù)發(fā)展總監(jiān)director of finance 財務(wù)總監(jiān)security manager (required by police only)f. continue to monitor the situation and carry out such instructions as may be issued by general manager. 繼續(xù)監(jiān)控情況發(fā)展，并按酒店總經(jīng)理的指示行動。2. other team members receiving bomb threat calls其他員工接

9、到炸彈威脅電話it is possible that any tm may receive a bomb threat call all tms are therefore expected to know the following procedure:任何員工都可能受到炸彈威脅電話。所以所有-員工都要知道以下程序：if caller is english speaker-request him to give the message to the general manager or alternative senior english speaking management.如果來電人是

10、用英語交談的，止其與酒店總經(jīng)理或者其他說英文的高級管理人員對話。if caller is a chinese speaker- request him to give the message to the security manager, or alternative senior chinese speaking management.如果來電人是用中文交談，讓其與保女部經(jīng)理或具他說中文的高級管理人員對話。if caller refuses to be transferred:如果來電人拒絕和其他人交談：a. try to memorize items as listed on the “

11、 bomb threat check list”.回憶“炸彈威脅檢測列表”的內(nèi)容。b. if possible, alert a fellow tm to notify the magic center (to record the conversation) and the duty manager and security manager如可能，讓身邊的同事通知總機(錄下談話內(nèi)容)、大堂經(jīng)理和保安部經(jīng)理。c keep the caller on the line as long as you can so that the security manager or duty manager

12、can be located and deal directly with caller.盡量和來電人保持通話直到保安部經(jīng)理或值班經(jīng)理到達和他ri接對話。cl listen to the precise words of the caller pretend to have difficulty in hearing and ask caller to repeat messages and instructions. write them down仔細聆聽來電人的侮一句話。假裝聽不淸，讓來電人重復(fù)他的要求和指示，并記錄下來。e. try to detect and identify back

13、ground noises. 嘗試探聽和分辨電話內(nèi)的背景聲音。£ immediately after the call, dial cctv (tel no. 59540). complete “ bomb threat check list" while information is still fresh in your memory and give to cctv immediately-結(jié)束通話后立即通知消控屮心。在記憶猶新的時候?qū)ⅰ罢◤椡{檢查列表''填耳完畢，并立即 交到消控中心。3 cctv room消控中心if the bomb threa

14、t call is direct to cctv, handle it as above.如果消控中心直接接到炸彈威脅電話，按以上步驟處理。upon receipt of a reported bomb threat from either teleph one or other source, immediately advise security manager.接到炸彈威脅的報告后，立即通知保女部經(jīng)理。call manager on duty and security supervisor to cctv. brief them on the situation and pass rel

15、evant documentation to them.通知值班經(jīng)理和保安主管到達現(xiàn)場。向他們簡單敘述發(fā)生情況，并將冇關(guān)文件交給他們。if the report does not originate from telephone, inform duty manager or team leader on duty. 如果不是從電話接到報告，通知當(dāng)值經(jīng)理或主管。if the decision is made by the general manager to execute a bomb search, he will announce situation on the walkie-talk

16、ie. emergency management committee reports to cctv (unless otherwise advised) for briefing. 如果酒丿占總經(jīng)理要求進行炸彈搜查，他會通過對講機說明情況。危機管理小組到消控屮心(或其他 地點)報到了解爭件經(jīng)過。remain in control room and monitor walkie-talkie and telephone note all relevanl reports (with time) in the emergency log.在控制室監(jiān)視對講機和電話，將所有相關(guān)報告(按時間順序)記錄

17、在緊急h志上。preserve all information and treat it as confidential. only the following management may have access to it: 不得泄露任何信息，所有的信息都是保密的。只有以下管理人員可以了解：- general manager酒店總經(jīng)理4ddirector of operations 營運總監(jiān)director of hr 人力資源總監(jiān)director of bd 商務(wù)發(fā)展總監(jiān)director of finance 財務(wù)總監(jiān)- security manager (required by pol

18、ice only)保安部經(jīng)理(警方要求)4. manager on duty/guest relation manager值班經(jīng)理/大堂經(jīng)理proceed to cctv in response to a bomb threat and examine relevant information. 接到炸彈威脅報告后立即到消控中心，并了解相關(guān)信息。arrange for the security supervisor on duty to interview threat call receiver and to collect any other information related to

19、the call,安排當(dāng)值保安主管與接到威脅電話的人會面，了解其他有關(guān)威脅電話的情況。consider all threats as genuine and decide on course of action. 所有的威脅都要認真対待，并在實際發(fā)生悄況的基礎(chǔ)上做進一步?jīng)Q策。if situation warrants immediate police investigation, obtain general manager's approval, dial 110 and report the case or alternatively instruct cctv duty secu

20、rity to do so.如杲情況緊急，需要立即尋求警方協(xié)助調(diào)查，得到酒丿占總經(jīng)理的同意后，撥打110報告發(fā)生事件的 情況，或者通知消控中心當(dāng)值保安報警。set up emergency management committee in cctv or other location you 什link appropriate and prepare briefing for police on their arrival. secure witnesses and relevant documents / papers to assist police 在消控中心或其他合適的地點集合危機管理委

21、員會成員,并準(zhǔn)備好在警方到達后報告有關(guān)情況。提 供證人和相關(guān)材料/文件協(xié)助警方。if the decision is made to search prior to police involvement, instruct cctv to report through walkie-talkie and gather emergency team in executive center for briefing如果需耍在警方到達前現(xiàn)展開搜查，通知消控中心通過對講機報告，并將緊急小組集中到指揮中心 說明情況。obtain “ bomb search checklist'； marker

22、pen and keys from cctv and proceed to executive center. brief emergency management committee members or other team members present. allocate search areas based on knowledge of working areas and issue checklists, marker pen and keys從消控中心內(nèi)將“炸彈威脅檢杳列表”、記號筆和鑰匙帶到指揮中心。向危機管理委員會成員或其他 員工簡單說明冃前情況。按各自工作區(qū)域分配搜查區(qū)域

23、，并分發(fā)表格、記號筆和鑰匙。temporarily close all walkie-talkie communication and instruct emergency management committee to phone cctv on extension 59540 if suspect object is found暫時關(guān)閉所有對講機通訊，如果發(fā)現(xiàn)可疑冃標(biāo)，讓危機管理小組撥打59540聯(lián)系消控中心。instruct individual teams to report to the emergency management committee by telephone upon

24、 completion of check and re-assemble in the cctv for further instruction當(dāng)完成檢查，并在消控屮心集合后，各個小組用電話和危機管理小組聯(lián)系，接受進一步指示。notify magic center room as soon as search has been completed and the result of the search should be communicated to senior management:當(dāng)調(diào)查完成后，耍通知總機，并將調(diào)查結(jié)果告訴高層管理人員： security manager保安部經(jīng)理-

25、front office manager前廳經(jīng)理 director of operations營運總監(jiān) general manager酒居總經(jīng)理4ddirector of operations 營運總監(jiān)director of hr人力資源總監(jiān)director of bd 商務(wù)發(fā)展總監(jiān)director of finance 財務(wù)總監(jiān)manager on duty (during weekend)should a suspicious object be found, inform security manager of location. in his absence, proceed to l

26、ocation exercising caution:發(fā)現(xiàn)可疑n標(biāo)后，將地點通知保安部經(jīng)理。如果他不在現(xiàn)場，小心地接近發(fā)現(xiàn)地點九 do not touch any suspicious object不要碰任何可疑物晶。b move guests and non-essential team member away from area. 讓客人和非相關(guān)員工離開。c. deploy emergency management committee members to set up a barrier (ropes, chairs etc.) around the area.危機管理小組負責(zé)在該區(qū)域設(shè)

27、置圍欄(用繩子、椅子等)cl instruct a security officer to guard the area and prevent unwanted personnel approaching. 安排保安員守衛(wèi)該區(qū)域，防止不相關(guān)人員靠近。dial 59540 for emergency and report the suspicious object and its location. request a bomb disposal officer. 撥打59540報告可疑物甜的所在地。要求派遣炸彈拆除專家到場。inform cctv of location of suspici

28、ous object. control will alert lobby and loading dock personnel to meet police and escort them to location.報告危機管理小組町碇物品的地點。止大堂和卸貨區(qū)的保安護送警察到現(xiàn)場。inform magic center room of location of the suspicious object. remind them to keep all information confidential, except for senior management 報告總機可疑物胡的地點。捉醉他們所

29、有的信息都是保密的，只能告訴高層管理人員。on arrival of police, brief them on pertinent information:警方到達后，向他們簡要說明當(dāng)前情況：久 areas of search undertaken by emergency management committee. 危機管理小組搜查的區(qū)域。b results.搜杳結(jié)果。c. coordinate further search 訐 requested如需要可協(xié)助進一步的搜査。re-organize security officers to set up an outer cordon to

30、prevent bystanders approaching police perimeter. 組織保安員在外閘再設(shè)立警戒線，防止無關(guān)人員靠近警方的警戒范圍。evaluate situation with police and make decision whether to evacuate:和警方-起對情況進行分析，并決定是否需要疏散：- any portion, or部分區(qū)域，或entire hotel.note that depending on circumstances, the general manager may take the decision to evacuate

31、at any time 請注意，根擁情況的發(fā)展，酒店總經(jīng)理可以在任何時候做出緊急疏散決定。should evacuation be considered necessary, follow evacuation plan as detailed in fire emergency procedure. 一定要緊急疏散的話，要遵從火警處理程序中的緊急疏散預(yù)案。any statements to the press may only be released with the approval of the general manager, director of bd or sales &

32、 marketing manager只有在酒丿占總經(jīng)理、商務(wù)發(fā)展部總監(jiān)/公關(guān)部經(jīng)理同意下才能向媒體發(fā)表聲明。after disposal of the suspicious object(s), assist police with any follow-up investigations provide all available information.當(dāng)可疑物品已經(jīng)處理完后，協(xié)助警方展開跟進調(diào)查，并提供所有可用信息。compile internal report together with security supervisor 將內(nèi)部報告集中交給保安主管。5. security dep

33、artment保安部on receipt of announcement through walkie-talkie, proceed to executive center or other designated location for briefing當(dāng)接到對講機的通告后，到達指揮中心或其他指定的地點了解情況。obtain briefing from general manager; ask questions if you arc in doubt. 酒店總經(jīng)理簡要說明情況厲，詢問疑點。you will be advised of your designated search area

34、 and receive:確認需要調(diào)查的區(qū)域，并拿到以下物品：- checklist with clip-board檢查表和夾板- access keys鑰匙卡- marker pen記號筆your assignment is to find and report to cctv on extension 59540 any suspicious object. bombs can take any shape or form and can be housed in everyday and innocuous objects.你的任務(wù)是找到并撥打59540報告消控中心所有的町疑目標(biāo)。炸彈叮

35、以是任何形狀或材料，并可能 被藏在常用的和無害的冃標(biāo)內(nèi)。look out for the following:尋找以下線索：a. objects fitting the description mentioned in the threat.u標(biāo)物體符合威脅提到的描述。b. objects being foreign to the area in which they arc found. 冃標(biāo)物體不應(yīng)出現(xiàn)在該區(qū)域。bomb threat call answering checklist炸彈恐嚇電話記錄單c. when the origin of the object is questiona

36、ble and cannot readily be determined.當(dāng)目標(biāo)物體的來源有疑問或不能確定。d. any unusual physical characteristic of a package (e.g. in size, shape or audibility).任何有不尋常特征的包裹(如：大小、形狀或有聲音)e. unusual markings on a package (e.g. bomb、danger, comrades, keep out, etc.). such objects should not be disregarded. what appears to

37、 be a hoax could be teal.包裹上有奇怪的符號(如：炸彈、危險、伙伴、遠離等)。不能忽略對這類冃標(biāo)物體。那些 彖是惡作劇的物品可能是真的of. visible wire, batteries, powder, or plasticine material町以看到的電線、電池、粉末或塑料材料。prior to setting out for the search, physically check and turn off all walkie-talkies. communication is to be by runner or telephone only.展開搜查前

38、，檢查和關(guān)閉所有的對講機。只能用傳遞員或電話聯(lián)系。systematically follow route of search in your “bomb threat check list". access keys will facilitate entry to every room within your area of responsibility. searching of a room or a particular area should start off from the door, working clockwise or anti-clockwise endin

39、g at the center if the room is congested with storage of equipment etc, conduct the search twice, first search to be conducted from floor to eye level, second search from eye level to ceiling系統(tǒng)化地按“炸彈威脅檢査表”上的內(nèi)容檢查。拿到能進入所負責(zé)區(qū)域所有房間的鑰匙。對一個房間 或特定區(qū)域的檢査要從門開始順時針或逆時針開始檢査，到該區(qū)域中心結(jié)束。如果房內(nèi)存放了設(shè) 備，要搜查兩次，第一次搜查地板到視平線的高

40、度之間的范闌，第二次要搜查從視平線到天花板間 的范圍。"stop" when a suspicious object has been found. do not touch or interfere in anyway infoim cctv. hand over to security supervisor before continuing search to complete checklist.找到可疑物品后耍停止搜查。不要以任何方式接觸目標(biāo)。通知消控中心。在繼續(xù)搜查前將該物品交 給主管處理。after your designated area has been

41、searched and if nothing suspicious is found, report to cctv by telephone and re-assemble in executive center for further instructions.檢查完所負責(zé)的區(qū)域，并11沒發(fā)現(xiàn)可疑物胡后，電話通知消控屮心，并到指揮屮心集合等待進一步 的指示。you will stand-down only upon instruction from the general manager. 只有在接到酒店總經(jīng)理的指示后才能取消待命狀態(tài)。return checklist, marker p

42、en and key to cctv room after stand-down. 取消待命狀態(tài)后要將檢查衣、記號筆和鑰匙交到消控中心。bomb threat call answering checklist 炸彈恐嚇電話記錄單response options 應(yīng)對方案the caller should attempt to complete the following questions about the call應(yīng)試圖完成關(guān)于恐嚇電話的如下相關(guān)問題 (make 丈 marks on the nroncr item)when you receive the call, you should

43、 report to the duty manager and security immediately. 接到此電話后立即匯報給值班經(jīng)理及保安部（在所有適用項上打“x”標(biāo)記）question when receive the threat calldescription sound致電人聲接到恐嚇電話時應(yīng)提的問題咅描述w no is iiidi.你是哪付？impediment:結(jié)巴serious:嚴(yán)肅why you put bomb in our hotel?abusive:辱罵loud:大聲的你為什么在我們酒丿占放炸彈？accent:有口音的other:莫它where did you pu

44、l the bomb?did you recognize the voice?你把炸彈放在哪里？你能識別出他的聲音嗎?when did you put the bomb?was the caller ramiliar with the layout ot the hotel!你什么時候放置的炸彈？他熟悉酒丿占的布局悄況嗎？when the bomb will explode?炸彈什么時候爆炸？how arc you going to detonate the bomb?你打算怎么引爆炸彈？where are you now?background sound你現(xiàn)在在哪兒？宵景聲音what sha

45、ll we do to have you give up?馬路噪音road noise廣播 broadcast我們應(yīng)該怎么做你才會放棄？房屋噪 h house noise攤點stallhow can we contract you?辦公器具stationery工丿機器 factory machine找j侶么跟仞、咲糸-嗓音noise安靜quietdate of call:sex/age性別/年齡來電日期：man:男number dialed:woman:女來電電話號碼：child:小孩time of call:old:老年來電時間:young:青年please write down clear

46、ly what the caller said電話的原話（據(jù)實記錄）call recipient接電話人員name(signature):簽名客房部搜尋記錄單housekeeping search recorda搜尋工作應(yīng)在30分鐘內(nèi)完成。為節(jié)省時間，鎖好的房間不耍搜尋。>搜尋時注意發(fā)現(xiàn)的物品：可疑的包裹及客人遺留物；無人認領(lǐng)的包、箱或其它 物品；木區(qū)域不應(yīng)放置的物品，如布包、報紙包、相機套、鞋、靴、疊放的衣 物等可疑物品。>發(fā)現(xiàn)可疑爆炸物后：立即向指揮部報告可疑物的具體位置；阻止其他人靠近； 不要觸摸、打開、移動可疑物；不要使用對講機、尋呼機、手機；同可疑爆炸 物保持安全的距離，

47、等待保衛(wèi)人員趕到。> the search must be finished within 30 minutes. in order to save time, not to search the locked room.> keep an eye on those suspicious articles: parcel or left over by guests; bag, suitcase or other items; the things which should not be placed such as packet, camera cover, shoes, boo

48、ts, folding clothes.> if the suspicious things are found, report to the command center immediately the location of it, prevent other people from approaching it, do not touch, open, move the suspicious thing; do not use walkie-talkie, pager, mobile phone; keep a distance with the explosive, wait u

49、ntil the security people arrive there.搜尋部位search area搜尋結(jié)果 search result搜尋人person to search沏w on roolf樓層通道floor & corridor工作間 pantry room衛(wèi)生間 toilet墩布間 moop room垃圾桶dust bin服務(wù)車service truck消火栓fire hydrant樓道內(nèi)花盆 flower pot下一層消防樓梯 fire stairs當(dāng)日已離店的客房empty room收到的洗衣 washing clothes客房部辦公室 housekeeping o

50、ffice洗衣房工作區(qū) laundiy office24h內(nèi)收到的遺失物品left over書報廳 kiosk1-3層公共區(qū)域垃圾桶1一3f dust bin in public area2、3層衣帽間23f cloark roombl、b2公共區(qū)域垃圾桶blb2 dust bin in public area酒店外圍垃圾桶 dust bin outside hotel工程部搜尋記錄單engineering search recorda搜尋工作應(yīng)在30分鐘內(nèi)完成。為節(jié)省時間，鎖好的房間不耍搜尋。>搜尋時注意發(fā)現(xiàn)的物品：可疑的包裹及客人遺留物；無人認領(lǐng)的包、箱或其它 物品；木區(qū)域不應(yīng)放置的

51、物品，如布包、報紙包、相機套、鞋、靴、疊放的衣 物等可疑物品。>發(fā)現(xiàn)可疑爆炸物后：立即向指揮部報告可疑物的具體位置；阻止其他人靠近； 不要觸摸、打開、移動可疑物；不要使用對講機、尋呼機、手機；同可疑爆炸 物保持安全的距離，等待保衛(wèi)人員趕到。> the search must be finished within 30 minutes. in order to save time, not to search the locked room.> keep an eye on those suspicious articles: parcel or left over by gu

52、ests; bag, suitcase or other items; the things which should not be placed such as packet, camera cover, shoes, boots, folding clothes.> if the suspicious things are found, report to the command center immediately the location of it, prevent other people from approaching it, do not touch, open, mo

53、ve the suspicious thing; do not use walkie-talkie, pager, mobile phone; keep a distance with the explosive, wait until the security people arrive there.搜尋部位search area搜尋結(jié)果search result搜尋人 searched by25層樓頂平臺25f roof27層樓頂平臺27f roof電梯機房elevator plant room未鎖的管井、電制房shaft, electrical plantroom配電室high volt

54、age空調(diào)機房ac plant room空調(diào)機房上樓梯ac plant room up stairs生活、消防水泵房grey water fire control water pumpb2主活水箱grey water tank中水處理室grey water treatment roombl、b2消火栓bib2 hre hydrant鍋爐房boiler room鍋爐房周1韋15米5 meters away from the boiler room應(yīng)急發(fā)電機房門口emergency genetor room door外圍的花草灌木grass land煤氣表房門口gas meter room doo

55、r餐飲部搜尋記錄單f&b search record>搜尋工作應(yīng)在30分鐘內(nèi)完成。為節(jié)省時間，鎖好的房間不要搜尋。> 搜尋時注意發(fā)現(xiàn)的物晶：可疑的包裹及客人遺留物；無人認領(lǐng)的包、箱或其它物品；本區(qū)域不應(yīng)放置的 物品，如布包、報紙包、相機奩、鞋、靴、徨放的衣物等可疑物品。> 發(fā)現(xiàn)可証爆炸物后：立即向指揮部報告可疑物的具體位置；阻止其他人靠近；不要觸摸、打開、移動可 疑物；不耍使用對講機、尋呼機、手機；同可疑爆炸物保持安全的距離，等待保衛(wèi)人員趕到。> the search must be finished within 30 minutes. in order to

56、 save time, not to search the locked room.> keep an eye on those suspicious articles: parcel or left over by guests; bag, suitcase or other items; the things which should not be placed such as packet, camera cover, shoes, boots, folding clothes> if the suspicious things are found, report to the command center immediately the loc