總機(jī)英文培訓(xùn)

1、Beauty Salon 美容美發(fā)Lobby Bar 大堂吧Safety Deposit Box 保險(xiǎn)箱Bell Man 行李員Laundry Bag 洗衣袋Express Service 快遞®務(wù)Collect Laundry 收取客衣Self-Service 自助服務(wù) Chinese Restaurant 中餐廳 Conference Room 會(huì)議室Night Club 夜總會(huì)Sauna 桑拿Swimming Pool 游泳池Shoe Shine Service擦鞋服務(wù)Mirror 鏡子Toilet Paper 衛(wèi)生紙 Desk Lamp 臺(tái)燈總機(jī) - 英文培訓(xùn) 禮貌用語 Go

2、od morning /Good afternoon /Good evening/Good night What can I do for you？ /May/Can I help you？ /How Can I do for you?(3) Have a nice trip/Hope you have a nice day/a pleasant day/have a good rest Wait a moment， please/Hold on， please。 /please hold the line， please。 Glad to meet you/Nice to meet you。

3、 Thank you very much/It doesn t matter./You re welcome. Excuse me/I m sorry Go upstairs， please/This way， please/Turn left/right/Follow me ， please 酒店各部門英文表達(dá) 前廳部Front Office 客房部House Keeping 餐飲部Food and Beverage Departme 銷售部Sales and Marketing Department 財(cái)務(wù)部Financial Department 采購(gòu)部Purchasing Departm

4、ent 行政部Executive Department 人事部Human Resources Department 工程部Engineering Department 安保部Security Department 酒店公共服務(wù)設(shè)施英文表達(dá)Room Service 客房送餐House Keeping 客房中心Front Desk 前臺(tái)Concierge 禮賓Business Center 商務(wù)中心CCTV 監(jiān)控中心Executive lounge 行政酒廊Entertainment Service 娛樂設(shè)施4 Seasons Self-Service restaurant 四季自助餐廳Weste

5、rn Restaurant西餐廳Currency Exchange 外幣兌換IDD ( International Direct Dial ) 長(zhǎng)途直撥Shopping Arcade 商場(chǎng)Lost and Found 失物招領(lǐng)IDD( International Direct Dial )國(guó)際直撥DDD (Domestic Direct Dial ) 國(guó)內(nèi)直撥 房間物品英文表達(dá)Ashtray 煙灰缸Hanger 衣架Basket /Welcome Tea 歡迎茶壺Tissue 紙巾 /Tissue Holder紙巾盒Bathrobe 浴袍Iron 電熨斗 / Iron Board 電熨斗板Cl

6、ock/Alarm 鬧鐘DVD Player 播放機(jī)Hair Dryer 吹風(fēng)機(jī)Internet Line 網(wǎng)線Pillow 枕頭 Pillow Case枕頭套Safe Box 保險(xiǎn)箱Remote Control 遙控器Umbrella 遙控器Towel 毛巾Bed Cover 床罩Bath Foam 沐浴液Soap Dish 皂盒Toilet Bowl 馬桶Quilt 被子Cloth Brush 衣刷Shoe Shine 鞋油Out Let 電源插座Closet 壁櫥Switch 開關(guān)Adaptor 插座Scissors 剪刀Slipper 拖鞋Shaver/Razor剃須刀Comb 梳子B

7、ody Lotion 潤(rùn)膚露Bath Tub 浴缸Body Towel 浴巾Toothpaste 牙膏Mineral Water 礦泉水Bed Side Table床頭才巨Mattress 床墊Electric Kettle 電熱水壺Facial Tissue 面巾紙 總機(jī)常用電話接聽英文表達(dá)一 接聽用語1 Hold on ， please請(qǐng)稍等！2 The line is busy, please call back later 對(duì)不起，電話占線，請(qǐng)您稍后再撥。3 There s no answe，r Would you like to leave a messag？e電話沒人接，您是否需要

8、留言？4 Who would you like to speak to？請(qǐng)問您找那位？5 Sorry , there's no guest with that nam e對(duì)不起，沒有這個(gè)姓名的客人6 Would you like to repeat the number ? 請(qǐng)您再說一遍好嗎？7 Could you speak a little louder , please 請(qǐng)您大聲一點(diǎn)好嗎：8 Could you speak slowly ,please? 請(qǐng)說慢一點(diǎn)！9 如遇對(duì)方撥錯(cuò)號(hào)碼：I'm afraid you dial the wrong number . her

9、e is xx hotel operator 恐怕您撥錯(cuò)了號(hào)碼，這里是XXX 酒店總機(jī)。10 外線來電詳細(xì)問詢時(shí)：I'll put you through to the information desk我將幫您把電話轉(zhuǎn)到問訊處；11 來電方需要留言：A、 Could you please give me the message , sir / madam?請(qǐng)告訴我您的留言內(nèi)容B、 Thank you for calling , I 'll relay the message to Mr./Mrs.請(qǐng)放心，我一定將您的意思轉(zhuǎn)達(dá)給X 先生 /小姐，謝謝您的來電，再見！二、酒店住店客

10、人的叫醒受理：01、 May I have your name and your room number , please?能告訴我您的姓名和房號(hào)嗎？02、 Could you tell me what time would you like to get up ?/May I know your wake up call time ， please？請(qǐng)問您需要什么時(shí)間的叫醒？03、 May I repeat your room number and the time , sir / madam ?我重復(fù)一遍您的房號(hào)和叫醒時(shí)間，好嗎？04、 Good morning (afternoon ,

11、evening ), sir / madam ! this is your *o clock wake-up call Service， Today is cloudy， the temperature will be between * degrees and * degrees。 Have a good day to you (have a nice day )!早上好(中午、晚上好) ，先生/女士，這是您* 點(diǎn)的叫醒服務(wù)，今天多云，最高溫度 * 度，最低溫度* 度，祝您一天愉快！附：關(guān)于天氣情況的詞匯Sunny 晴朗的Cloudy 多云的Windy 有風(fēng)的Partly Cloudy 局部

12、多云Rainy 下雨的Showery 陣雨的Heavy Rain 大雨Light Rain 小雨Storms 雷雨 三、接內(nèi)線電話用語：您好，Operator， May I help you？接外線電話用語：您好， Dingli International Hotel ， May I help you?四、住客電話詢問：01、 內(nèi)線和市話電話免費(fèi)。There is no charge for in -house and local call02、 I 'll check immediately and call you back in a moment我會(huì)立刻為您查找，然后打電話給您；

13、03 Would you mind waiting a minute , I'll check it for you right now請(qǐng)稍等一會(huì)兒好嗎？我馬上為您查找五、代客人接國(guó)際，國(guó)內(nèi)長(zhǎng)途；01、 Is this a paid call or collect call?請(qǐng)問這是自己付費(fèi)還是對(duì)方付費(fèi)電話？PS: (l)If you want to make a IDD, you should press 9 0 0 firstly, then the countrycode , the area code and telephone number如果您希望撥長(zhǎng)途，請(qǐng)先撥0，再加00

14、 然后撥國(guó)家代碼，地區(qū)代碼，及電話號(hào)碼。 If you want to make a DDD ， you should press 0 firstly ， and then press00,then the area code and telephone numbber02、 Could you please tell me country code , the area code and telephone number, sir /madam?您能告訴我電話的國(guó)家代碼，地區(qū)代碼和電話號(hào)碼嗎？03、 Could you please tell me who are you want to s

15、peak ?您能告訴我您希望找哪位？04、 Could you please spell your name ?能告訴我您的名字是怎么拼的嗎？酒店總機(jī)日常英語口語1 .請(qǐng)問您貴姓？對(duì)不起，請(qǐng)您重復(fù)一次好嗎？May I have your name？ /Would you give me your name? I beg your pardon? ( Pardon， please? )2 .請(qǐng)拼出客人的名字好嗎？How to spell the guest s name please?3 .對(duì)不起，因線路問題我聽不清楚您說話，請(qǐng)重新打一次好嗎？I m very sorry. I can t he

16、ar clearly,. Could you call it again?4能告訴我客人是哪里人嗎？Would you tell me where the guest comes from?5能告訴我客人是哪間公司的嗎？Would you tell me which company the guest is from?6 .對(duì)不起，我們?cè)诰频甑拿麊紊险也坏娇腿说拿?。I am sorry. We can t find the guest name on our hotel list.7 .介意我把電話轉(zhuǎn)接到接待處讓他們?yōu)槟橐幌?，好嗎？Would you mind connecting the

17、 line to reception to check it?8 . 我再幫您查一下，請(qǐng)稍等。I will check it for you again. Just a moment please.9 .很抱歉，讓您久等了。I am sorry to have kept you waiting.10 .請(qǐng)您重復(fù)一遍您說的，好嗎？Could you repeat what you said? / I beg your pardon?11 . 請(qǐng)您講慢一點(diǎn)(大聲點(diǎn)) ，好嗎？Could you speak more slowly ( loudly )?12 . 請(qǐng)稍等，我將為您轉(zhuǎn)接。Wait a

18、moment, please. l will connect/transfer it for you.13 . 您好，先生。這里是總機(jī)，您有一個(gè)外線電話，介意我接入您的房間嗎？How are you, sir? This is the operator. You have an outside line. May I put it through ？14 . 晚上好，丹尼斯先生，布魯斯先生的電話，請(qǐng)問您是否需要接聽？Good evening, Mr. Dennis, Mr. Bruce is on the line (Phone) now. Would you like to take it?

19、15 . 對(duì)不起，先生，他的電話占線，請(qǐng)您稍后再撥。I m sorry, sir. The line is busy now, Could you please call back later.16 .對(duì)不起，先生，電話無人接聽，請(qǐng)您稍后再撥或留言。I msorry, sir. Nobody is answering, Could you please call back later or leave a message.17 .讓我重復(fù)一次您的信息吧。Let me repeat your message.18 .對(duì)不起，我聽不懂您說什么，我可以幫您轉(zhuǎn)接給大堂副理嗎？Sorry I can t

20、 follow you. May I put you through to the assistant manager?19 .對(duì)不起，先生，房間電話未掛好，轉(zhuǎn)不進(jìn)去。I m sorry, sir. The phone is restricted, I can t get through.20 . 對(duì)不起，先生，我們不可以透露客人的房號(hào)。I am sorry, sir, we re not allowed to disclose our guest s room number.21 . 我是 8101 房客，有人給我留言嗎？I am staying in room 8101./I am the

21、 guest of room 8101。 Did anyone leave message for me?22 .我的電話留言燈一閃一閃的，是否有我的留言？The message light flashes constantly. Is there any message for me?The message light is flashing. Does that mean I have a message?23 .對(duì)不起，先生我們暫時(shí)沒有收到您的留言。I m sorry, sir. There is no message for you. / We haven t got any mess

22、age for you.24 .是的，您有一個(gè)留言。您不在時(shí)， *先生打電話給您，請(qǐng)您早上 9 點(diǎn)在大廳 等候，屆時(shí)會(huì)有人來接您。Yes, you have got a message.Mr. * has phoned to you when you were out, he wanted you to wait in the lobby at 9; 00am, the company will send someone to pick you up.25 . 晚上好， * 先生，請(qǐng)問您有收到您的留言嗎？Good evening, *sir. Did you receive your mess

23、age?26 . 晚上好， * 先生，您的朋友* 先生邀請(qǐng)您今晚7 點(diǎn)到二樓中餐廳用晚餐。Good evening, *sir. Your friend Mr. * invited you to have dinner on the second floor at LIBAI room in the Chinese restaurant at 7 o clock tonight.27 .您好 ,在您外出時(shí),* 公司的李先生來電找過您,并請(qǐng)您收到留言后,盡快復(fù)電給他。How are you, Mr. *. When you were out, Mr.Lee of * company called

24、 you. He Wanted you to receive this message, please call him back as soon as possible. 28 .早上好 ,您的朋友 * 請(qǐng)您 8 點(diǎn)到西餐用早餐,8 點(diǎn) 30分在大堂集合。Good morning, Mr. *, Your friend Mr.*asked you to have breakfast at the western Restaurant at 8 o clock. Then wait in the lobby for him at 8:30am.29. .請(qǐng)幫我接一下 Jack He 的電話 .

25、Could you put me through to Jack He?30. 對(duì)不起，先生， Jack He 休假(下班了 / 不在位置上) ，我稍后請(qǐng)他復(fù)電話 給您。請(qǐng)您留下聯(lián)系方式。I m sorry, sir. Jack He is on holiday (isn t on duty / isn t in the office), I will askto call you back. . Do you want to leave a message / speak to someone else.31. 隔壁房間的人太吵了 , 吵得我不能入睡。I couldn t fall slee

26、p because of the noise from the next door.32. 請(qǐng)馬上派人來幫忙拿行李。Please send someone to carry the luggage right away.33. 可以借用一下熨斗和熨板嗎？Can I borrow an iron and ironing board?34. 房間空調(diào)有點(diǎn)問題 .There s something wrong with the air conditioning.35. 噴水頭的熱水出不來。The hot water in the shower doesn t work.36. 電燈不亮。 The l

27、ight isn t working.37. 電源關(guān)閉了。 The power is off.38. 請(qǐng)送一些毛巾過來。Could you send some towels to my room?39. 浴巾還是面巾？ Bath towels or face towels, please?40. 請(qǐng)派人到我的房間來收拾餐具好嗎？Please send someone to clear up the tableware.41. 請(qǐng)你把中文語言調(diào)為英文語言。Could you please change the Chinese language into English language?42.

28、.我把門鎖上了，但把鑰匙遺忘在房間里了。I have locked the door, and left the key inside.43. 請(qǐng)您幫我把門打開好嗎？Could you please help me open the door?44. 沒問題，請(qǐng)您在門口等候，我馬上叫服務(wù)員過去。No problem, Please wait at the door, we will call an attendant right away.45. 請(qǐng)你立刻派人到我的房間來好嗎？Could you send someone to my room right away?46. 是的， 先生， 我馬

29、上叫服務(wù)員過去。 Yes, sir, I will call an attendant to your room right away.47. 我有一些衣服要洗。 I want some clothes to be washed.48. 衣服什么時(shí)間能洗好？ When can I get my laundry back?49. 請(qǐng)問內(nèi)線怎么打？How can I make a room-to-room call?51. 房間號(hào)碼請(qǐng)先撥8，再撥房號(hào)，其它分機(jī)直撥。Please dial 8 first, and then room number, another extension direct

30、ly dial the number.52. 請(qǐng)問您要打電話給哪個(gè)房間？需要我?guī)湍D(zhuǎn)接嗎？Would you tell me which room do you want to call to? May I transfer the call for you?53. 請(qǐng)接 855 房。 Please connect me to room 855.54. 外線怎么打？請(qǐng)先撥9，然后撥您所要打的號(hào)碼。How can I make an external call? Please dial 9 first, and then the telephone number.55. 請(qǐng)問您想打到哪里(國(guó)家，

31、城市)？Where (which country / city) would you like to call, please?56. 您可以告訴我電話號(hào)碼嗎？我?guī)湍油ê笤俎D(zhuǎn)入您房間 ?Could you tell me the telephone number , please? May I connect it first and then transfer into your room?57. 對(duì)不起，這個(gè)號(hào)碼是錯(cuò)的，您還有其它的號(hào)碼嗎？Excuse me. It s the wrong number, do you have another one?58. 請(qǐng)掛上電話后等一會(huì)，我會(huì)把

32、電話接到您的房間的。Please hang up and wait. I will transfer the call to your room.59. 請(qǐng)不要掛線， 我馬上幫您接通。 Hold on please, I will connect with it right now.60. 本地電話 1 元一分鐘，已抱括服務(wù)費(fèi)。Local call is one yuan a minute and including the service charge61. 國(guó)際長(zhǎng)途是8 元一分鐘，加20%服務(wù)費(fèi)The International call is eight yuan a minute,.

33、plus twenty fiv e percent service charge.62. 你可以告訴我ATT 對(duì)方付款的號(hào)碼嗎？Could you tell me the ATT collecting call number ?63. 是 10811. 讓我提醒您，即使是由受話人付款，酒店方面仍要收取手續(xù)費(fèi)的。10811. May I remind you that there is still a handling charge for a collect call in the hotel?64. 我房間很冷， 請(qǐng)問有暖氣嗎？ My room is too cold. Is there heating in the room?65. 不好意思，這里沒有暖氣，但我們可以提供一個(gè)暖爐給您。I m sorry sir, there s not heating in the room. But we can offer a heater to you.66. .電腦上不了網(wǎng)，請(qǐng)叫電腦員過來檢查一下。I can t access to the Internet. Please call a computer engineer ctok cithfeor me.67. 您可以