BEC商務(wù)英語寫作指南：商務(wù)郵件怎么寫？

1、BEC 商務(wù)英語寫作指南：商務(wù)郵件怎么寫？1 顯示客氣的大殺器：情態(tài)動(dòng)詞和修飾詞比如，有時(shí)候要給老板匯報(bào)一個(gè)不太好的消息，如果你郵件寫成 F面這樣，可能老板看了心情會(huì)立刻 down掉。There will be a delay in the completion of the project.那么，怎樣能夠緩和語氣，讓老板消化壞消息做好心理建設(shè)呢 ?下面這 個(gè)句子能夠給你點(diǎn)參考：There might be a slight delay in the completion of the project.這里就是用了一些小技巧，比如情態(tài)動(dòng)詞 might be ，修飾詞 slight 讓 整個(gè)句子

2、變得柔和起來，負(fù)面感情低了很多。以前就有老外說過，在寫商務(wù)郵件時(shí)，用好修飾詞是多么關(guān)鍵：If we use qualifiers to decrease the quality of a word, they make great softeners '. Words us ed to soften the tone of our content or convey politeness when we speak.再比如其他一些讓郵件變得有禮貌的修飾詞： a little, a bit, a little bit, slight, slightly, small, one or tw

3、o.下次，如果要向老板匯報(bào)不好的消息，能夠用這些詞試試看哦，比如：We are having problems with the new product.We are having one or two problems with the new product.這個(gè)新產(chǎn)品有點(diǎn)小問題。We will run over budget.We might run slightly over budget.我們稍微有點(diǎn)超預(yù)算了。The marketing campaign is behind schedule.The marketing campaign is a little bit behind

4、schedule. 市場活動(dòng)有點(diǎn)落后于計(jì)劃了。2 化用問句，語氣 polite 指數(shù)爆表另一種讓郵件看起來很有禮貌，誠意十足的辦法就是使用問句， 特別是當(dāng)你想要提出某個(gè)意見的時(shí)候。比如，你希望別人重新設(shè)計(jì)下公司 logo ，如果你像下面這樣平鋪直敘 地講，多半別人會(huì)覺得你有點(diǎn)霸道，也許心里面還有OS憑什么你說要重新設(shè)計(jì)就設(shè)計(jì)，比如這樣： We should redesign the company logo!如果給上司郵件中用上面這個(gè)句子，簡直就是作死的節(jié)奏。所以，聰 明人該怎么說呢 ?辦法就是用問句，以非直接的方式提出你的建議，比如：Shouldn't we redesign the

5、 company logo?一般來說，還能夠用 couldn't, wouldn't 引導(dǎo)的句子表達(dá)個(gè)人意見， 比如： 普通表達(dá)：We must hire a new advertising agency. 高級表達(dá)：Couldn't we hire a new advertising agency?Wouldn't it be better to hire a new advertising agency?3 活用過去實(shí)行時(shí)，你的郵件氣質(zhì) up, up過去實(shí)行時(shí)也是寫郵件時(shí)候的大利器，用的好，能夠讓郵件上一 個(gè)檔次，比如：I hope we can sign

6、the contract today.I was hoping that we could sign the contract today.我希望今天咱們能把合約簽了。I think we need to hire more employees.I was thinking we need to hire more employees.我在想我們需要多招一些員工。I aim to finish this project by the end of the month.I was aiming to finish this project by the end of the month.我打算再

7、本月底完成這個(gè)項(xiàng)目過去實(shí)行時(shí)到底有啥厲害之處，國外專家這么說：Using the past continuous makes the sentence sound more hypothetical and tentative, and therefore less direct and is a great technique for injecting diplomacy and politeness into your English.4 善用被動(dòng)態(tài)，避免說別人壞話 被動(dòng)句式也是轉(zhuǎn)換生硬語氣的很好的辦法，比如，如果郵件里出 現(xiàn)下面這樣的句子，收件人估計(jì)不會(huì)很高興吧 !You have b

8、roken my computer!你弄壞了我的電腦。This active voice sentence is brutally direct and if your aim is to avoid confrontation then you might consider using the passive voice to lessen the emotional impact of the sentenceMy computer has been broken! 我的電腦壞了。再比如下面這兩個(gè)句式，去除主語之后能夠避免談?wù)摰降渍l要為行為 負(fù)責(zé)，讓句式非常商務(wù)范。You said you

9、 were going to sign the deal today.It was understood that you were going to sign the deal today. 據(jù)說，你今天要去簽合約。You agreed to lower your fees.It was agreed that you were going to lower your fees. 之前咱們談妥，貴方說會(huì)降低費(fèi)用。5 學(xué)會(huì)用“軟化詞”，做心理建設(shè) 在商務(wù)寫作中，如果能用一些“軟化詞” (softener) ，用這樣 種語言工具能夠讓整體內(nèi)容語調(diào)變得更得柔和。一般來說，傳達(dá)不好的消息的時(shí)候，能夠

10、用這類詞，給收件人做心理 建設(shè)。這類詞有： I 'm afraid, so sorry, to be honest, unfortunately,with all respectTo be honest, I think we need to rethink our marketing strategy.老實(shí)說，我覺得我們應(yīng)該重新思考下市場策略With all respect, I don't agree with what you just said.恕我直言，我不同意你說的話。6 活用情態(tài)動(dòng)詞，凸顯情商Modal verbs such as would, could, ma

11、y or might are great for softening a request or giving a command：I want more time to finish this presentation.I could use more time to finish this presentation.It would be nice to have more time to finish this presentation.如果能多一些時(shí)間做這個(gè)報(bào)告就好了。Hand me the telephone, please.Would you hand me the telephon

12、e, please?Could you hand me the telephone, please?能把電話遞給我嗎 ?7 否定句也要變著花兒說 不明白這是什么意思 ?請看下面的例子。I ' m afraid I haven ' t finished the report.I ' m afraid I haven 't been able to finish the report yet. 我恐怕是沒法完成這份報(bào)告了。第一個(gè)句子是不是很生硬呢 ?第二個(gè)句子中加上 be able to ，不過一個(gè)妥妥的心機(jī)表達(dá)，用來暗示 “你還在認(rèn)真做這個(gè)任務(wù)，但可能一些不可控力

13、讓你沒法做好，比如 很大的工作量啦等等”。而“ yet ”呢？則是用來強(qiáng)調(diào)你還在認(rèn)真做，快要完成了，讓收件人覺 得你一直在努力，消除負(fù)面感。還要一個(gè)方式，就是改變論述方式，用多元句型表達(dá)，讓否定內(nèi)容變 得不那么消極。I can 't give you a better deal than that.I am not able to give you a better deal than that.I am unable to give you a better deal than that.I am not in a position to give you a better deal

14、 than that.8 恰當(dāng)使用副詞，提升你的人緣商務(wù)郵件中，用一些副詞“ entirely, totally or completely 能夠削減或強(qiáng)化語氣水準(zhǔn)，比如：I am unhappy with this agreement.I am not entirely happy with this agreement.I am not totally happy with this agreement.外國專家就以前說過這樣一句話，表達(dá)商務(wù)寫作中語法，句型結(jié)構(gòu)的 重要性，小編覺得，這段話值得大家看看，在下一次提筆寫郵件時(shí)， 能夠用來提醒自己，一封有范兒的郵件到底該如何寫：Choosing

15、 the right words and the right grammar can go a long way to removing some of the unpleasantness of the message we have to deliver.It can also help us to maintain a level of deference that we wish to show to superiors or clients in the normal course of business.說了這么多商務(wù)郵件寫作小技巧，下面來看看一些具體場景下，郵件 如何能寫出花兒

16、!別人總習(xí)慣在事情最后關(guān)頭請你協(xié)助，你不想幫忙，怎么委拒 ?I would love to help you out, but I already made commitments to other (coworkers, clients, etc.) to complete their projects today.It wouldn ' t be fair to them to not follow through on what I said I would do.I will be sure to fit this in as soon as possible. Thanks

17、for your understanding.別人總是不直接找相關(guān)聯(lián)系人，而是找你做中間人，如何回答 ?That 's not my area of expertise. I would be happy to connect you with someone who could best help you solve this problem.如果別人總是讓你在短期內(nèi)趕任務(wù)，怎么回答 ?I know this project is ahigh priority for you, and if it' sabsolutely necessary for me to turn s

18、omething in by that date,I can make it happen.But if I could have a few more (days, weeks, etc.), I couldreally deliver something of higher quality.Would it be possible for me to have a bit more time?別人讓你做一些你當(dāng)前沒時(shí)間、沒精力做的事情，怎么回答 ?I appreciate you thinking of me, and I' m honored by therequest.But

19、unfortunately, I don't have the time to give this mybest right now.I think you would benefit from finding someone who can devote more time and energy to this project.6 個(gè)小辦法，如何設(shè)定界限，在郵件中給人做心理建設(shè) ?The Deferral ： “I 'm swamped right now, but feel free to follow up. ”當(dāng)你很忙的時(shí)候，能夠回答：我現(xiàn)在忙不過來，但之后會(huì)跟進(jìn)的The Referral ：“I'm not qualified to do what you're asking,but here 's something else. ”你推薦他人做事情：你要求的事情我現(xiàn)在沒有權(quán)利辦到，但我能夠給 你推薦個(gè)人。The Introduction ： “This isn 't in my wheelhouse, but I know someone who might be helpful. ”介紹別人時(shí)：這事不是我掌管，我知道 XXX能夠幫到你。The Bridge ：“You two