旅游英語Unit28-Lesson44Exchanging Or Returning Skirts

1、旅游英語旅游英語Unit28-Lesson44Exchanging Or Unit28-Lesson44Exchanging Or Returning SkirtsReturning SkirtsLesson 44Lesson 44Exchanging Or Returning SkirtsExchanging Or Returning SkirtsTeaching Objectives:By the end of this lesson, you should be able to（本（本節(jié)課你應(yīng)該學(xué)會）節(jié)課你應(yīng)該學(xué)會）. Knowledge Objectives(知識目標(biāo)知識目標(biāo))：By

2、the end of this lesson, you should be able to（本節(jié)課你應(yīng)該學(xué)會）（本節(jié)課你應(yīng)該學(xué)會）1.Learn how to settle the customers problem of exchanging and returning the skirts.（學(xué)會（學(xué)會怎樣處理顧客退換裙子）。怎樣處理顧客退換裙子）。2.Grasp the new words and expressions about exchanging and returning the skirts.（記住對話中介紹退換裙子的重要單詞、短語）記住對話中介紹退換裙子的重要單詞、短語）L

3、esson Plan Warm up Case studyHotel vocabulary ListeningSituational conversationPracticeSummary Homework Step1 Warming Up: skirt buyer reading cashiers desk clothing area New words receipt rsit n. 收到，收據(jù)收到，收據(jù) blouse blaz n. 女裝襯衫女裝襯衫 match mt v. 使相配使相配 shelf elf n. 架子架子 satisfied stsfad n. 感到滿意的感到滿意的Ke

4、y expressions go with 和和相匹配相匹配the same + 名詞 + as, 表示“和一樣”be satisfied with 對滿意on the shelf 在架子上Case StudyDialogue1Dialogue1Question discussion If a person wants to exchange and return the goods, what will you do as a salesman? Exchanging Or Returning them. Pre-listening questions 1.Why did Alice Smi

5、th exchange or return the skirt? 2. Did the salesgirl help her exchange or return the skirt?Listening Listening &Speaking ( A: Salesman B: Alice Smith)A: May I help you?B: Yes, I would like to exchange this skirt.A: Certainly. Do you bring the receipt?B: Yes. Here it is. I bought it yesterday.A:

6、 And why are you exchanging it?B: I bought it to go with a blouse of mine. But the color really doesnt match. Id like to exchange for a yellow one.A: I see. Oh, wait. Miss, Im sorry, there is only a red one that is the same color as yours on the shelf B: If so, I want to return it. Seven days withou

7、t reasons!A: Miss, wait a moment please. If you dont mind, I will try to find a yellow one for you. Okay?B: Oh, good idea! Thank you . Im very satisfied with it. ( A day later)A: Miss, you can try it on. I think it matches your blouse very well.B: Yes, I love you. This is really a pleasant shopping.

8、A: Customers are the gods. You are satisfied and I am happy.Notes 1.I bought it to go with a blouse of mine. 我買它是為了配我我買它是為了配我的襯衣。的襯衣。 go with 和和相匹配相匹配 See if you can go with us. The coat doesnt go with your troubsers. 2.There is only a red one that is the same color as yours on the shelf. 架子上只剩跟你這件裙

9、子一模一樣的紅色了。架子上只剩跟你這件裙子一模一樣的紅色了。 the same + 名詞名詞 + as, 表示表示“和和一樣一樣” I did the same things as you. My son is the same age as yours. 3.Im very satisfied with it. 我對此非常滿意。我對此非常滿意。 be satisfied with 對對滿意滿意 Should you be satisfied with the results? He is not satisfied with you.Practice 1.Find out some usef

10、ul sentences 1.I would like to exchange this skirt. 2.Do you bring the receipt? 3.Why are you exchanging it? 4.I bought it to go with a blouse of mine. 5.If you dont mind, I will cover a yellow one for you. 2. Complete the useful sentences 1)There is only a red one that is _ color _yours on the shel

11、f. (架子上只剩跟你這件裙子一模架子上只剩跟你這件裙子一模一樣的紅色了。一樣的紅色了。) 2) I bought it to _ a blouse of mine. (我買它是我買它是為了配我的襯衣。為了配我的襯衣。) 3) Im very _ with it. (我對此非常滿意。我對此非常滿意。) 4) Do you bring the _?(您帶收據(jù)了嗎？您帶收據(jù)了嗎？) 5) If you dont mind, I will _a yellow one for you. (如果你不介意，我會盡力替您找一件黃色的。如果你不介意，我會盡力替您找一件黃色的。)3.Match the word

12、s and their Chinese meanings. receipt 感到滿意的感到滿意的 blouse 使相配使相配 match 女裝襯衫女裝襯衫 shelf 收到，收據(jù)收到，收據(jù) satisfied 架子架子4.Decide whether the following statements are True (T) or False(F) 1) Store credit can be used as money. ( ) 2) The shoes are so ugly that Alice Smith wants to return it. ( ) 3) The manager c

13、an help the guests to exchange and return the goods as soon as possible. ( ) 4) Whatever the goods are, the customer can exchange and return them. ( )Practice 5Role Play Make a new dialogue between the salesman and Li Hua. Li Hua bought a pair of trousers the other day in a store. After that, he fou

14、nd it uncomfortable, so he decided to exchange or return the pair of trousers. Key words: go with, the sameas, be satisfied with, receipt Summary What can you get from this lesson?Words(單詞單詞)Expressions(短語短語)Sentence Patterns（句型）（句型）Ability Demand(能力要求能力要求) 1.No damage(毀壞毀壞) after shopping in seven

15、days and dont affect sales again. 購物七天內(nèi)沒有損壞，不影響再次銷售方可退貨。購物七天內(nèi)沒有損壞，不影響再次銷售方可退貨。 2.Hold sales receipts which goes with the product. 持有收據(jù)與所描述商品相符。持有收據(jù)與所描述商品相符。 3.Make sure that the goods have quality problems. 確信商品有質(zhì)量問題。確信商品有質(zhì)量問題。 4.Bargaining goods(特價商品特價商品) and ordered goods（定（定制商品）制商品）will not be exchanged or returned. 特價商品、定制商品不予退換。特價商品、定制商品不予退換。 5.Exchange or return the goods according to the sales rules or law. 按銷售規(guī)定或法律退換貨。按銷售規(guī)定或法律退換貨。The Exchanging and Returning Rules of the Commodity Homework 1.Recite the words an