MSXI_Company_Presentation_汽車咨詢公司

1、MSXI Company PresentationMSXI公司介紹Shanghai , March 201112/21/2021Corporate Presentation2Worldwide Automotive ExpertiseMSXI is a leading provider of automotive business solutions to over 350 clients globally. Customers include: OEMs, dealers, suppliers and aftermarket service providersMSXI delivers Au

2、tomotive Best Practices and Business Process Outsourcing expertise combining TechnologyPeople Process MSXI has a global footprint with more than 3,500 automotive experts in 21 countriesMSXI generates revenues in excess of $300m per annum. In geographical terms, the business is evenly split between t

3、he Americas and Europe, with a growing presence in Asia Pacific.12/21/2021Corporate Presentation3全球汽車專家MSXI是汽車工業(yè)領域全球領先的外包服務解決方案提供商，我們?yōu)槿蚨噙_350家客戶提供服務?？蛻舭ǎ?汽車/卡車制造商（OEMs）、經銷商、供應商和配套服務供應商MSXI向客戶提供最佳的實踐和外包解決方案，并結合如下方面的服務技術改進與支持人才培訓流程優(yōu)化MSXI在全球21個國家擁有超過3500名汽車行業(yè)專家MSXI的年收入超過3億美金，目前主要來源于美洲和歐洲，但我們在澳洲和遠東地區(qū)的業(yè)

4、務正在快速成長12/21/2021Corporate Presentation4Worldwide Automotive Expertise12/21/2021Corporate Presentation5全球汽車專家世界總部：沃輪，密歇根南美總部：圣保羅，巴西歐洲總部：克隆，德國亞太中心：上海， 中國12/21/2021Unternehmensprsentation6Rev per Solution and Service12/21/2021Unternehmensprsentation7解決方案及服務收入MSX零售網絡方案MSX經銷商方案MSX技術支持方案MSX保修管理方案12/21/20

5、21Corporate Presentation8Customer Portfolio12/21/20219Corporate PresentationSolution Portfolio Retail Network Solutions零售網絡組合解決方案Delivering top performing Retail NetworksDealer ExpectationsRetail excellenceMeet customer expectationsWith the right solutions.The right processes.The right support.The r

6、ight people.Consistently and with sustained growthCustomer ExpectationsSalesAfter SalesThe right carThe carThe right placeFixed right first timeThe right timeOn timeThe right priceEvery timeFor the right priceManufacturers ExpectationsSupport FunctionsSupport dealer networks toMeet all Customer expe

7、ctationsRight first timeOn timeEvery timeWith the highest ROI12/21/202110實現卓越績效零售網絡12/21/202111客戶期望客戶期望銷售銷售服務服務正確的車車正確的地點一次修復正確的時間準時合適的價格每次合適的價格廠家期望廠家期望支持職能支持職能支持經銷商實現客戶期望一次修復準時每次高收益經銷商期望經銷商期望卓越的銷售服務卓越的銷售服務滿足客戶期望合適的方案.正確的流程.正確的支持.合適的人.穩(wěn)定持續(xù)的增長Retail Network SolutionsMarch 10, 2010Company Presentation

8、12Improving the Automotive Retail ExperienceDealership SolutionsTechnical Solutions Warranty Solutions Objective: Improve Dealership Business performace Provide Technical Expertise Reduce Warranty CostsTechnical PlatformMSXI Service Programs: Sales & Service, Parts Excellence Customer Satisfacti

9、on /Loyalty Life Cycle Management Sustaining Profits Non-technical Training Technical Hotline Technical Field Force Concern Definition Pre-Approval Technical Training Technical Development Warranty Analysis Warranty Assessment Warranty Training Warranty Process Improvement Warranty Audits零售網絡解決方案Mar

10、ch 10, 2010Company Presentation13提升服務質量與客戶滿意度提升服務質量與客戶滿意度經銷商解決方案技術解決方案索賠解決方案 目標目標: 提升經銷商績效 提供技術專長減低索賠成本技術平臺技術平臺MSXI 服務內容服務內容 卓越的銷售、服務和零配件 客戶滿意度/忠誠度提升 銷售管理 如何維持盈利水平 人員培訓（非技術環(huán)節(jié)） 技術咨詢熱線 現場技術人員支持 故障確認 預先審批 技術培訓 技術改進 保修分析 保修評估 維修人員培訓 流程改進 保修審核12/21/2021Corporate Presentation14MSXI Dealership Solutions Mo

11、dular Approach12/21/2021Corporate Presentation15MSXI 經銷商解決方案模塊方式MSXI Proposal - Confidential16MSXI Sales Process experience8 step sales process improvement processDelivered through a 6 step in-dealership implementation process (at 600 dealers worldwide)Web based lead management system (ability to lo

12、ok at individual dealer and total network lead management performance)Web based dealer KPI and field staff tracking tool for sustainment purposesWeb based customer satisfaction management toolPlus 15% lead to test drive conversion from customer web contacts (Based on 600,000 leads)Plus 10% higher te

13、st drive to contract conversion+300% ROIMarch 21, 2011MSXI Proposal - Confidential17MSXI 銷售流程經驗8步銷售流程提升流程通過6階段入店實施流程來完成（全球600家經銷商）基于WEB的客源管理系統(tǒng)（能夠看到單獨經銷商和整個銷售網絡的客源管理表現）以保持為目的的基于WEB的經銷商關鍵績效指標及現場顧問的跟蹤工具基于WEB的客戶滿意度管理工具增加15%的互聯(lián)網來源意向客戶試乘試駕轉換率 (基于600,000意向客戶)增加超過10%的試乘試駕至成交合同轉換率 + 300%的投資回報March 21, 201112

14、/21/202118Corporate PresentationStrategic Approach戰(zhàn)略方針12/21/2021Corporate Presentation19MSXI Dealership Solutions Business Approach12/21/2021Corporate Presentation20MSXI 經銷商解決方案業(yè)務方針Retail Network SolutionsTechnical Platform12/21/202121Corporate PresentationAll MSXI Solutions are bundled with our uni

15、que Technical Platforms which are:100% AutomotiveWeb based Scalable CustomizableTransparentThe tools support MSXI and the customer to follow the status and the success of the program and ensure a sustainable ROI. 零售網絡解決方案技術平臺12/21/202122Corporate Presentation所有MSXI的解決方案都是基于我們獨一無二的技術平臺：100% 汽車行業(yè)經驗基于網

16、頁的服務可擴張化可定制化透明化這些工具和功能使客戶和我們都能很清楚、很方便的了解到整個項目的進度，從而保證了項目能有一個好的結果和回報。 12/21/2021Corporate Presentation23Why Companies Partner with MSXIPure Automotive ExpertiseGlobal Solutions , with Local Delivery and SupportMulti-faceted Experiences of the industryMetric-based ROI through strong project managementProven Sol