外貿(mào)業(yè)務(wù)操作流程中英文

1、外貿(mào)業(yè)務(wù)操作流程（中英文）1、業(yè)務(wù)人員在國外采購商的詢價，做出產(chǎn)品報價前，應(yīng)了解客戶基本信息，包 括是否終端客戶、年采購能力、消費區(qū)域，以及產(chǎn)品的用途、規(guī)格及質(zhì)量要求， 我公司是否能夠生產(chǎn)等。Before quoting, the Salesman should know the basic information about t he clients, for instance, the end users or not, the annual order quant ity, the places of consuming, and the products the purposes, s

2、pecifica tion, quality and the abilities whether our factories to meet.2、對于外商的郵件、傳真，原則上在24小時內(nèi)答復；特殊情況需要延期的，應(yīng) 及時向外商解釋及大概需要的時間。Generally as a rule, to reply the clients mails shall be within 24 h ours after receiving; and please explain the reasons to the clients du e to the things particular and need

3、more time to deal with.3、對于外商的產(chǎn)品報價，原則上按照公司財務(wù)部門經(jīng)核算后的價格表(外銷) 執(zhí)行；公司財務(wù)部門根據(jù)市場狀況及生產(chǎn)成本，定期進行核算，對產(chǎn)品價格進行 調(diào)整。Quotations will be according to the prices list (for oversea market) m ade by the company Accounting Department, which will make prices adjus tments according to the market and the production cost at re

4、gular peri ods4、對于定單數(shù)量較大，外商所能接受的價格低于我公司公布的價格的，業(yè)務(wù)人員應(yīng)先上報部門經(jīng)理批準實施；部門經(jīng)理不能批復的，報總經(jīng)理批準后實施。For big orders, the acceptable price from the clients is lower than ou r listed price, the salesman shall first report this to the manager of the departments for approval; and when the manager have no rights to approv

5、e, the price will directly go to the general manager for approva 1.5、對于C&F及CIF報價，需要我方辦理運輸、保險的或需要進行法定檢驗的等 事項，業(yè)務(wù)人員應(yīng)事先聯(lián)系相關(guān)中介機構(gòu)進行確定，選擇中介機構(gòu)應(yīng)考慮業(yè)務(wù)熟 練、服務(wù)效率高及收費合理。?In C&F or CIF price terms, the salesman shall contact and deal with re lated companies in advance to confirm the things of shipment, insuranc e,

6、commodity inspection etc. The basic conditions for selecting the re lated companies will be considering rich and professional practices, s ervice with high efficiency and good prices.6、對于外商的寄樣要求，原則上要求到付；對于樣品數(shù)額較大，原則上對方承 擔成本費用。在正式定單后，可以扣除成本及寄樣費用。特殊情況，如關(guān)系比較 好的老客戶，我方可以預付并免收樣品，報部門經(jīng)理批準后執(zhí)行。費用較大的， 可報總經(jīng)理批準后執(zhí)

7、行。Per the clients requirements of sending samples, freight collect sha 11 be generally required; and when the samples quantity is large, the cost shall be charged accordingly. However the cost and freight paid b y the clients will be deducted in the trial orders. In cases particula r, for instance t

8、he clients with long term and firm relations, we can pay the freight in advance with the samples free after approved by the manager of the departments, or by the general manager if the amount i s large.7、對于外商需要打樣的，業(yè)務(wù)人員應(yīng)和生產(chǎn)部門協(xié)調(diào)，確保樣品的質(zhì)量及規(guī)格 符合要求；樣品需要部門經(jīng)理審核后寄出；外商對于產(chǎn)品有包裝或唆頭要求的， 正式包裝或印刷前需經(jīng)外商確認。The salesma

9、n shall coordinate closely with the production departments in the samples making process to guarantee the quality and specificati ons meeting the clients requirements, and send the samples after the approval by the final checking up of manager department.8、付款方式上，原則上考慮前TT全部或部分作為定金，剩余見提單傳真件付 款，及全部短期信用

10、證。收匯銀行和業(yè)務(wù)員負責對信用證做形式和內(nèi)容的檢查， 發(fā)現(xiàn)差異的，應(yīng)及時通知外商修改。信用證審查無誤后，報部門經(jīng)理復核。Generally as a rule, the following ways of payments will be considered:1, wire transfer 100 in advance2, wire transfer part as deposit, the balance against copy of B/L.3, 100% L/C at sightOur beneficiary bank and the salesman will check up

11、the L/C in form an d contents respectively, and inform the clients to make change in time if differences existing, and submit to the manager of the departments for re-checking after no faults or differences found in advance.9、原則上，公司在收到外商的全部貨款、部分定金及信用證經(jīng)復核無誤后，開 始安排生產(chǎn)計劃，組織貨源，進行生產(chǎn)。As a general rule, the

12、 company will arrange the material and plan for production after receiving the payments in above No.8 terms.10、在定單生產(chǎn)階段，業(yè)務(wù)人員應(yīng)到生產(chǎn)車間會同生產(chǎn)主管對產(chǎn)品生產(chǎn)進行監(jiān) 督、檢查，發(fā)現(xiàn)問題及時解決；或由部門經(jīng)理協(xié)調(diào)解決，或部門經(jīng)理上報總經(jīng)理 解決。嚴格把握產(chǎn)品的規(guī)格、質(zhì)量、包裝、生產(chǎn)時間符合同外商的約定。In the production processing, the salesman shall be at the workshop to supervise and ins

13、pect the production with the person in charge, to fi nd and solve the problems in time, or to report the problems to the ma nager of the department for coordinating to solve, or to report to the general manager for solving, to guarantee the specification, the qual ity, the packing and production tim

14、e according to the requirements of the clients.11、對于C&F、CIF價格條款的，業(yè)務(wù)人員應(yīng)在生產(chǎn)結(jié)束前一周，安排好貨代， 確定定艙事宜；一般在船期前二日，安排裝柜、運輸。In C&F and CIF price terms, the salesman shall arrange and confirm the shipments with the related agents a week in advance, and to load the goods to the container and transport the goods two

15、 days in advance.n、需要委托中介機構(gòu)進行報關(guān)、商品法定檢驗、保險的，業(yè)務(wù)人員應(yīng)及時準備 相關(guān)資料交中介機構(gòu)辦理；辦理過程中，業(yè)務(wù)人員可以協(xié)助。The salesman will prepare the concerned documents for the Customs deci aration, Specified goods inspection and Insurance by related departm ents if needed; the salesman can make coordination in the process.12、收匯方式為信用證的，業(yè)

16、務(wù)人員必須細心操作，謹慎處理，注意單證的一致 性，做到安全收匯。In the cases of L/C payments, the salesman need to deal with carefully and cautiously to sure the consistency of the documents and the L/C a nd to receive the funds safely.13、全部收匯后，業(yè)務(wù)人員請對相關(guān)資料進行整理，將相關(guān)單據(jù)較財務(wù)部門及時 外匯局、稅務(wù)局辦理核銷、退稅。并注意對外商的售后服務(wù)，進行跟蹤，以建立 長期的可信賴合作伙伴關(guān)系。The salesman shall do the classification and collation of the business documents, and submit the related to the accounting department for