12.1QP-02-015不合格控制程序

1、Doc. No:QP-02-015Release Date:2010/12/24Rev:B3 Page: i /7蠢 Sherwin-Williams.不合格控制程序不合格控制程序Unq ualified con trol program版本：B3HISTORY:Revisi onRelease datePrepared ByDescriptio n of Chan gesAO2005/5/20Tom首次發(fā)行A12006/10/26Sandra格式變更A22008/09/08Tom修改部分內(nèi)容B02009/04/01Tang Xiaojin格式變更&內(nèi)容重新修改B12010/01/08

2、Tang Xiaojin更換原材料不合格處理表B22010/07/29Tang Xiaojin中明確原材料讓步接收的判定人B32010/12/24Tang Xiaojin明確444超保質(zhì)期產(chǎn)品的處理Approved by :江濤Reviewed by :呂艷杰Prepared by :May XuDate:Date:DateRelease Date:2010/12/24Rev:B3 Page: 2 /7不合格控制程序1、目的1、Purpose對不合格產(chǎn)品進(jìn)行識別和控制，防止不合格品流入生產(chǎn)和下道工序及交付顧客。To identify and control the unqualified pr

3、oducts, as well to prevent nonconforming products into production and the next working procedure and being delivered to customers2、適用范圍Applicability本程序適用于原材料、半成品、成品及交付后的產(chǎn)品發(fā)生的不合格的控制的規(guī)定，同時適用3C要求。This procedure is applicable to the regulation control of the unqualified of the raw materials,semi-finishe

4、d products, finished products and after-delivery products, as well applicable to the 3 c requirement.3、職責(zé)Responsibility3.1 質(zhì)管部負(fù)責(zé)不合格品識別，并跟蹤不合格品的處理結(jié)果，采取糾正措施；Quality control department is responsible for nonconforming product identification, and tracking the handling results of unqualified products and

5、 taking corrective measures;3.2 質(zhì)管部、研發(fā)部、采購部、銷售部負(fù)責(zé)在各自職責(zé)范圍內(nèi)對不合格品做處理決定；The quality control department, R&D department, purchasing department and sales department are responsible for handling the unqualified products within their respective duties;3.3 倉庫、車間負(fù)責(zé)對不合格品的標(biāo)識、隔離；Warehouse and workshop are re

6、sponsible for the identification and quarantine of nonconforming product4、程序不合格控制程序Release Date:2010/12/24Rev:B3 Page: 3 /Procedure流程圖flow chart4.3標(biāo)識及隔離Identification andquarantine詳細(xì)描述detailed description責(zé)任部門Responsibleby原材料檢驗發(fā)現(xiàn)的不合格品；QCnonconforming product found by Raw material inspection;車間生產(chǎn)過程中出現(xiàn)

7、的不合格品；workshopNonconforming product occurred during the production process;銷售產(chǎn)品交付后，客戶使用過程中的不合格品；salesNonconforming product appeared when customers use after倉庫product delivery,warehouse儲存過程中產(chǎn)品超過保質(zhì)期限引起的不合格品；技術(shù)部、QCnonconforming product caused by expiration of storage ;Technical4.1.5 3C 產(chǎn)品型式檢驗過程中發(fā)生的不合格品

8、；Deptnonconforming product found in 3 c product type test嚴(yán)重不合格：直接影響產(chǎn)品質(zhì)量、主要功能及技術(shù)研發(fā)部性能等的不合格情況；R&DSerious unqualified: unqualified conditions directly impact onproduct quality, main functions and technical performance ;4.2.2 一般不合格：個別或者少量檢測項目不達(dá)標(biāo)，但是不影響產(chǎn)品質(zhì)量的不合格情況；General unqualified: individual or few

9、 test programs, are not up tostandard, but does not affect the unqualified ;4.3在發(fā)現(xiàn)原材料、半成品、成品中的不合格品后，倉庫倉庫或或生產(chǎn)車間應(yīng)立即將其拉出，做明確標(biāo)識（加貼不合生產(chǎn)車間格標(biāo)簽），然后放入不合格品區(qū)進(jìn)行隔離，并做好相Warehouse關(guān)記錄；andOnce the nonconforming raw materials found among semi-finishedworkshopproducts and finished products, the warehouse or workshopsh

10、ould immediately draw it back and make clear identification(labeled with unqualified label), and then put into thenon-conforming product area in isolation, and do relevantrecords;4.4.1 QC 在確定原料不合格品后，報部門主管先進(jìn)行評品質(zhì)部審；QCAfter QC determine the material nonconforming, report to the車間department manager to r

11、eview;workshopA、對于一般不合格品，可作讓步接收處理的，各部門填倉庫寫完成原料檢驗不合格處理聯(lián)絡(luò)票后，由QA負(fù)warehouse責(zé)人判定，并簽字，然后通知倉庫收貨，記錄存檔；研發(fā)部不合格控制程序Release Date:2010/12/24Rev:B3 Page: 4 /7For general nonconforming product, concessions could be made. all department first filled in the form of raw material inspection unqualified processing cont

12、act ticket, then QA manager decide and sign, finally notify the warehouse receiving and recording;B 對嚴(yán)重不合格品，各部門填寫原料檢驗不合格處理 聯(lián)絡(luò)票，通知倉庫拒收，采購?fù)?yīng)商聯(lián)系退貨， 請其按供應(yīng)商材料不良改善通知書提交原因分析 及糾正預(yù)防措施；For serious non-conforming products, each department fill in thethe form of raw material inspection unqualified processing c

13、ontactticket, then inform warehouse of rejecting, of contacting with suppliers to return, and submit the reason and analysis together with corrective and preventive actions according to the notice of supplier material badly improve ;R&D銷售sales流程圖 flow chart詳細(xì)描述detailed description責(zé)任部門4.4評審及處置Rev

14、iew and disposition讓退返報步換接貨工廢收Returnrewc)scrConcesandrkapsionchangeeandreceive讓 步 放 行Con cessi on and relea seResponsibleby 在確認(rèn)生產(chǎn)過程中的半成品、成品不合格后，QC 相關(guān)部門先進(jìn)行判定能夠進(jìn)行調(diào)整；°Upon confirmation of the semi-finished products, finished productis unqualified in the process of production, QC determine to wheth

15、er adjust or not;4.4.2.1對于能調(diào)整的，將調(diào)整物料名稱、批號、數(shù)量記錄與生產(chǎn)單相應(yīng)欄，生產(chǎn)人員根據(jù)記錄直接進(jìn)行 返工，調(diào)整后的產(chǎn)品再進(jìn)行重新檢測，合格后按 正常程序入庫；如仍然不合格，交由技術(shù)部門作 出處理決定（讓步放行、返工、報廢），QC將相關(guān)記錄發(fā)至生產(chǎn)車間及倉庫進(jìn)行相應(yīng)的處理；For that can be adjusted, record the material name, batchnumber, quantity accordingly with production single bar,and then production personnel dire

16、ctly redo according tothe record, and the product after the adjustment can betested again. If qualified ,put into warehousing according to normal process; If still, the technical department deal with the production(given concessions, rework, scrap) and QC will give the relative record corresponding

17、to the processing production workshop and warehouse;不合格控制程序Sherwin-Williams.Doc. No: QP-02-015Release Date:2010/12/24Rev:B3Page: 5 /7A、讓步放行：技術(shù)部在生產(chǎn)單的不合格檢測項目處和 不合格品報告的相應(yīng)欄簽字批準(zhǔn)后方可放行，必 要時征得客戶認(rèn)可 以待追蹤；（如現(xiàn)場調(diào)色），QC呆存相關(guān)記錄，Concede and release:technical Dept signedunder singleunqualified detectionproject in the

18、productionsheet and thecorresponding column of the nonconforming reportand thencould be released, If necessary, customer consent (such as spotcolor） and QC keep relevant records for tracking;B 返工：由生產(chǎn)部執(zhí)行，返工的產(chǎn)品重新檢測，填寫相 應(yīng)的檢驗記錄，復(fù)檢仍不合格時，填寫不合格品報 告，化學(xué)師簽字后，通知倉庫標(biāo)識并放入不合格品 區(qū)，QC保存相關(guān)記錄；Rework: performed by the p

19、roduction department, detect reworkproducts, fill in the corresponding inspection records, whenthe re-inspection is not qualified, fill in the nonconformingreport, signed by the chemistry teacher, inform warehouselogo and put into the non-conforming product area and thenQC keep relevant records;C 報廢

20、：技術(shù)部寫明原因，生產(chǎn)部填寫報廢單 庫將其放置廢品去，由組織統(tǒng)一處理；，倉Scrap: technical Dept give reasons, the production departmentfill in the scrap form and put it into warehouse, waiting fororganization unified handling;對于一開始就不能進(jìn)行調(diào)整的產(chǎn)品，QC直接填寫不合格品報告交由技術(shù)部處理，將相關(guān)記錄存 檔。For that can be adjusted, QC directly fill in the nonconforming re

21、port and hand it to the technical for processing andrecording e.4.4. 3交付后開始使用過程中發(fā)現(xiàn)的不合格品，按照客戶投訴流程進(jìn)行處理，品質(zhì)部確認(rèn)為不合格品后， 除執(zhí)行442條款規(guī)定外，品質(zhì)部采取相應(yīng)的糾正 和預(yù)防措施，執(zhí)行糾正和預(yù)防措施控制程序有關(guān)規(guī)定，銷售部按顧客滿意度控制程序 進(jìn)行處 理，以滿足顧客正當(dāng)要求。Nonconforming product found in the process of use after delivery,processing according to the process of the c

22、ustomercomplaints procedure, quality department identified asnonconforming product, except for implementing theprovisions of clause 4.4.2, quality department takecorresponding corrective and preventive measures, executethe relevant provisions of the "corrective and preventivemeasures to control

23、 procedures", the sales department process不合格控制程序Release Date:2010/12/24Rev:B3 Page: 6 /according to the "customer satisfaction control procedures to satisfy customers as required.儲存過程中超過保存期限的不合格品，倉庫將其移出放入不合格品區(qū)，通知品質(zhì)部進(jìn)行重新檢測，填寫檢測記錄；研發(fā)部根據(jù)檢測結(jié)果，判定是否能返工，不可返工的產(chǎn)品，倉庫牽頭填寫報廢單，加貼報廢標(biāo)識后放入報廢庫位，組織統(tǒng)一報廢。對于可

24、以返工的產(chǎn)品， 技術(shù)部出具返工方案，由技術(shù)/PC驗證后，生產(chǎn)執(zhí)行返工，QC檢測返工后的產(chǎn)品， 合格后方可包裝出貨。Nonconforming product beyond expiration, would be move into the nonconforming area in warehouse, inform the quality department for re-inspection, fill in test record; Research and development department can determine whether rework according t

25、o the results; warehouse fill in the scrap form and label with discarded logo, handed to organization unified scrap. For rework products, technical Dept issue the rework solution after verification by the technical/PC, perform rework production, QC inspection the rework products, to be qualified and

26、 packaged .4.5品質(zhì)部負(fù)責(zé)每月對不良品進(jìn)行統(tǒng)計，組織相關(guān)部門進(jìn)行 原因分析并制定糾正和預(yù)防措施，技術(shù)部負(fù)責(zé)提出不良 品的處理措施，PC驗證處理措施的有效性，生產(chǎn)部負(fù) 責(zé)執(zhí)行。品質(zhì)部跟進(jìn)糾正和預(yù)防措施的執(zhí)行。Quality department is responsible for monthly statistics of defective product, organize relevant departments analysis reasons and map out corrective and preventive actions, technical department is responsible for non-conforming processin