Linen discard丟棄布草

1、STANDARD OPERATING PROCEDURE標(biāo)準(zhǔn)操作程序LINEN DISCARD丟棄布草Task Number: 任務(wù)號：LI-0005Department: 部門：Housekeeping 客房部Date Issued: 制定日期：August 2005 2005年8月Guest Expectation: 客人期望：I expect ruined linen to be disposed. I do not appreciate receiving linen which has holes or is stained. I pay a good room rate and e

2、xpect quality linen.我希望能夠處理好所有廢棄的布草。我不希望收到破損的或是臟的布草。我支付了房間費(fèi)用，所以我希望能是質(zhì)量很好的布草。Time to Train: 培訓(xùn)時間：25 minutes 25分鐘Why is this task important for you and our guests?為什么這項任務(wù)對你及我們的顧客都如此重要？Answers: 回答：1. I understand that linen needs to well maintained.我知道布草需要很好的維護(hù)。2. I understand that I have to take the r

3、esponsibility for the quality of the linen.我知道我需要負(fù)責(zé)布草的質(zhì)量。3. I can show my professionalism.我能體現(xiàn)我的專業(yè)水準(zhǔn)。4. I know this has impact on the guest impression.我知道這能影響客人對酒店的印象。WHAT/ STEPS步驟HOW/ STANDARDS如何做/標(biāo)準(zhǔn)TRAINING QUESTIONS培訓(xùn)問題1) Spotting discarded linen 發(fā)現(xiàn)廢棄的布草Place it aside. Do not mix with the other l

4、inen.將它們放置到一旁。不要將它們與其他布草混合在一起了。Send it to the Linen Room at the end of the shift.在輪班前將它送往布草房Why do I have to place discarded linen aside?為什么我需要將廢棄的布草放置一邊？2) Torn linen撕破的布草Torn linen is inspected by the Linen Attendant before storing in the Discard Shelf.布草房的員工應(yīng)先檢查廢棄的布草，然后將它們存放在廢棄架上。Why do I need to

5、 inspect the linen first?為什么我需要先檢查布草？3) Stained linen臟的布草The Linen Attendant is to separate the linen and send to the Laundry for spot cleaning or rewash.布草房的員工先將布草分類然后將臟布草送往洗衣房去污或重洗。 If a stain has been removed, place item back into circulation.如果一個污點(diǎn)去除了，將其放回原位可繼續(xù)使用。 If the stain cannot be removed

6、the Linen Attendant must place the item on the Discard shelf如果污點(diǎn)不能去除，布草房員工必其放在廢棄架上。Why do I have to get the linen rewashed?為什么我需要將布草重洗？Why could stains not be removed?為什么污點(diǎn)不能去除？4) Inventory盤點(diǎn)All discarded linen is to be counted when doing inventory and recorded under “Discard”.所有報廢的布草在盤點(diǎn)時應(yīng)做好盤點(diǎn)請數(shù)并作好記

7、錄。Why does discarded linen need to be counted separately?為什么報廢的布草需要分開的清點(diǎn)？5) Converted linen轉(zhuǎn)換的布草Linen that can be converted is to be placed aside for sewing, e.g. king sheet to twin sheet or pillow case, bath towel into cleaning cloth, etc.能夠轉(zhuǎn)換的布草需要被放在一邊縫補(bǔ)，例如：將一張大的床單做成兩張小的或枕頭墊，浴巾換成清潔衣。 Converted lin

8、en must be recorded in the next Linen Inventory. 換置的布草必須記錄在下次布草盤點(diǎn)單里。ATTENTION:Any linen returned from outside Laundry needs to be reported to the Executive Housekeeper or his/her Assistant. 注意：任何從洗衣房以外的地方收回的布草需要報告行政管家或是他的助理。How can we covert damaged or discarded linen?我們怎么將破損的或是報廢的布草做轉(zhuǎn)換？Who will do

9、that?誰會那么做？Summary questions:摘要問題:1. What is important when spotting discarded linen?當(dāng)發(fā)現(xiàn)報廢的布草后，什么是最重要的？2. What has to be done with torn linen?應(yīng)該怎么樣處理被撕破的布草？3. Do you have to rewash stained linen before putting it the discarded linen pile?你是否需要在將臟布草放入廢棄堆以前將其重洗？4. What is important when checking inventory?在檢查盤點(diǎn)單時什么是最重要