Performance Appraisal for Store staff（員工使用）

1、Performance Appraisal Form-Store Staff For all store employee useEmployee NameDepartmentDirect SupervisorStore nameCover periodFrom to Join DateJob/Product Knowledge:RatingLMGEEExcellent in job/product knowledge implementation/ pass the test of Store ExpertGProficient in job/product knowledge implem

2、entation/ pass the test of Dept. ExpertMMeet all job/product knowledge requirements, good at applying knowledge into work, attend all required trainingLCan not implement all job/product knowledge, didnt attend 100% required job/technical trainingCustomer Satisfaction:EBe selected as the annual Best

3、Employee, received more than 2 times customers complimentary letter/rewardGBe selected at least one time as monthly Excellent Employee, get customers complimentary letter/rewardsMGood service quality, no complaint receivedLReceived one or more than one time complaint from customer or mystery shopper

4、 due to service qualityKey responsibilities:EFrequently exceed targets(e.g. sales target above 110%, margin above 115%)GOccasionally exceed, but consistently meet targets(e.g. sales target reach 95%-110%, margin 100%-115%)MCompletion of all job objectives on time(e.g. sales target reach 95%, margin

5、reach 100%)LDidnt finished 100% job objectives(e.g. sales target reach less tna95%, margin reach less than100%)Work attitude:EInitiate, passionate in working, set a high standard model to other colleaguesGPositive, willing to work over time, self motivatedMKeep punctual attendance, no oral/written w

6、arning in a yearLReceived one or more than one time oral/written warning in a yearTeam Work:EEstablishes or contributes to cooperative and productive interaction in team working, always help othersGWilling to help others in dealing tasks, good in cooperate with others, always put the team honor firs

7、t MGood team player, listen to others suggestion, aware the importance of the teamLAble to work in a team, never help others and contribute to the team workOverall Performance RatingOverall commentsDevelopment needsEmployee commentsDirect SupervisorDateSecond Level ManagerDateEmployeeDate 績績效效評評估估表表

8、- -商商店店員員工工 所有商店員工適用員工姓名部門直接主管商店評估期間從 至入職日期崗崗位位/產(chǎn)產(chǎn)品品知知識識:評評分分等等級級未未達(dá)達(dá)標(biāo)標(biāo) 達(dá)達(dá)標(biāo)標(biāo) 良良好好 優(yōu)優(yōu)異異LMGEE出色地將崗位/產(chǎn)品知識運(yùn)用于工作之中/ 通過商店專家級別的考核G熟練地將崗位/產(chǎn)品知識運(yùn)用于工作之中/通過部門專家級別的考核M達(dá)到所有崗位/產(chǎn)品知識的要求，能夠?qū)⑺姓莆盏闹R運(yùn)用于工作之中, 按照要求參加了所有的培訓(xùn)課程L不能將全部相關(guān)的崗位/產(chǎn)品知識運(yùn)用于工作之中, 未參加全部要求的技能培訓(xùn)顧顧客客滿滿意意度度:E被評為年度最佳員工，得到2次以上顧客的表揚(yáng)或獎勵G至少一次被評為月度優(yōu)秀員工，得到過顧客的表揚(yáng)或獎

9、勵M服務(wù)質(zhì)量良好，沒有被投訴記錄L由于服務(wù)質(zhì)量而受到過1次或以上顧客投訴或神秘顧客的投訴主主要要職職責(zé)責(zé)E經(jīng)常超額完成年度工作指標(biāo)（如：商品部員工銷售指標(biāo)完成110%，利潤完成115%）G有時超額完成年度工作指標(biāo) (如: 商品部員工銷售指標(biāo)完成95%-110%, 利潤完成100%-115%)M完成所有年度工作目標(biāo)（如：商品部員工銷售員指標(biāo)完成95%，利潤完成100%）L未完成100%的年度工作目標(biāo)（如：商品部員工銷售員指標(biāo)完成少于95%，利潤完成少于100%）工工作作態(tài)態(tài)度度:E主動，熱情工作，成為其他同事的揩模G積極，樂意加班，具有工作主動性M保持良好的出勤記錄，一年中沒有任何口頭或書面的警告L一年中有一次或以上口頭或書面的警告團(tuán)團(tuán)隊(duì)隊(duì)合合作作:E能夠在團(tuán)隊(duì)中建立或推進(jìn)合作和相互交流，總是樂于助人G樂于幫助他