消防應(yīng)急程序及預(yù)案

1、、防火安全委員會(huì)Fire-preve nti on Security Committee防火安全委員會(huì)是酒店防火安全工作的最高領(lǐng)導(dǎo)組織，由總經(jīng)理任防火安 全委員會(huì)主任，另由總工程師及其他部門成員組成。Fire-preventionsecurity committee is the utmost leading organizationof the fire-preve nti on work in hotel, composed by Deputy Man agerthe director of the committee, and chief engin eer,staff fromdepa

2、rtme nts.防火安全委員會(huì)的職責(zé)如下：Duties of Fire-preve nti on Security Committee are as follows:1. 全面負(fù)責(zé)酒店的防火安全工作，貫徹執(zhí)行？中華人民共和國消防條例？和其他有關(guān)消防法規(guī)。Be fully responsible for the fire-preventionwork; carry out Firecon trol regulati ons of the People's Republic of Chi naand otherrelated fire-protectio n regulatio ns.2

3、. 監(jiān)督實(shí)施各級(jí)防火責(zé)任制 和崗位防火責(zé)任制。建立健全防火制度和安全 操作規(guī)程。Supervise the implementation of system that each grade is resp on siblefor its own fire-preve nti on work and postfire-preventionresponsibilitysystem. Establish and improvefire-preve nti on system and safety operati on procedures.3. 部署防火檢查，總結(jié)完善消防工作，定期向當(dāng)?shù)毓蚕辣O(jiān)督

4、機(jī)關(guān) 報(bào)告工作情況Deployfire-preve nti oncheck, summarize and perfectfire-protecti on work, report regularly to local public security fire-protecti on supervisor.4. 領(lǐng)導(dǎo)專職消防隊(duì)幵展工作，對(duì)員工進(jìn)行消防安全知識(shí)教育，組織消防學(xué) 習(xí)，幵展消防宣傳活動(dòng)。Lead full-time firefighterteam:educate staff withfire-protecti on kno wledge, make fire-protecti on p

5、ropaga ndas.5. 追查處理火警事故，協(xié)助 公安消防監(jiān)督機(jī)關(guān) 調(diào)查火災(zāi)原因。Trace fire accide nt, assist public fire-protecti on supervisorin vestigate fire cause.防火安全委員會(huì)每月至少組織兩次活動(dòng)，由總經(jīng)理負(fù)責(zé)召集。Fire-protectionsecurity committee should organize two activities everymon th, assista nt gen eral man ager being in charge of convene.二、火警應(yīng)急程序F

6、ire alarm emerge ncy procedures消防監(jiān)控中心的火警反應(yīng)程序For fire-protectio n con trol center:(1)消防監(jiān)控中心的當(dāng)值保安員，一旦發(fā)現(xiàn)火警信號(hào)，在查明顯示區(qū)域后，應(yīng)立即將火警信號(hào)發(fā)出的地點(diǎn)通知總機(jī)及以下人員：A.保安部經(jīng)理 B.大堂副理C .值班工程師D.總經(jīng)理E.副總經(jīng)理F .值班經(jīng)理G.前臺(tái)經(jīng)理H.行政管家Once the Duty Security pers onnel in fire con trol cen ter perceive a fire sign, after identification of locat

7、ion, should immediately inform host operator and individuals below about the fire location:A Security Manager B Assistant Manager C. Duty engineer D General Manager E Deputy managerF Duty managersG Front Office manager H Executive Housekeeper（ 2） 上述八位人員在接到報(bào)警后，應(yīng)迅速攜帶相關(guān)器械工具趕赴報(bào)警 點(diǎn)（保安部經(jīng)理帶好對(duì)講機(jī)、手電筒；值班工程師帶好

8、破拆工具、手電 筒；大堂副理帶好萬能鑰匙）迅速進(jìn)行火情偵察。The eight individuals aforementioned should at no time go toalarm area with concerned tools. （Security Office manager with pagers, torches; duty engineer with dismantling tools, torches; Assistant Manager with master key） to judge the fire conditions.（ 3） 經(jīng)查如確認(rèn)火警事故，大堂副理

9、應(yīng)迅速向總機(jī)通報(bào)，由總機(jī)通知其 他部門 A/B 級(jí)經(jīng)理；值班工程師應(yīng)迅速切斷電源，關(guān)閉空調(diào)和煤氣閥 門；保安部經(jīng)理應(yīng)迅速組織就近人員利用現(xiàn)有的滅火器材進(jìn)行撲救。In case of a confirmed fire accident, Assistant Manager shouldinform host operator immediately, who will inform other managers（A/B）; Duty engineer should switch off electricity ,shut down air-condition and gas valve; Sec

10、urity Office manager organize staff in vicinity to put out fire with nearby fire appliances.(4)經(jīng)查如果是誤報(bào)，保安部經(jīng)理即用對(duì)講機(jī)通知監(jiān)控中心當(dāng)班保安員,撤除報(bào)警信號(hào)；大堂副理則將誤報(bào)詳情告知總機(jī)，隨時(shí)回答客人提出 的詢問并向客人解釋、表示安慰。Incase of a false alarm, Security Office manager should informsecurity in dividual in con trol cen ter by pager to lift the alarm

11、; Assista nt man ager to give a detailed report to host operator and answer guests ' questions,comforting guests.(5)消防監(jiān)控中心當(dāng)值保安員將火警信號(hào)發(fā)出的時(shí)間、地點(diǎn)、原因，參加調(diào)查人員的部門及姓名詳細(xì)記錄在值班記事簿上。Duty security in dividual in Fire Con trol Cen ter to log the timeof fire sign, location,cause, and department, nameof individua

12、lsin volved in detail.三、酒店員工發(fā)現(xiàn)火警的反應(yīng)程序Emergency procedure for hotel staff1. 當(dāng)酒店員工發(fā)現(xiàn)火警時(shí)，應(yīng)保持鎮(zhèn)定，立即到最近的墻式消防處敲碎紅色塑 料盒上的報(bào)警玻璃。If a staff finds fire sign, he should keep calm, go to the nearestalarm box and break the glass of red plastic box.2. 就近撥打電話“ 0”同總機(jī)聯(lián)系，告訴總機(jī)如下事項(xiàng)：Con tact host operator by dial“ 0” , of

13、feri ng in formatio n below.(1)報(bào)警人姓名(2)所在地點(diǎn)(3)火災(zāi)性質(zhì)、重點(diǎn)(1) caller ' s name(2)fire location(3)nature of fire上述內(nèi)容要確?？倷C(jī)收聽明白Make sure that the messages are clearly received by host operator.3. 如果發(fā)現(xiàn)火勢不大，應(yīng)迅速拿取附近適當(dāng)?shù)臏缁鹌鬟M(jìn)行滅火，同時(shí)等候滅火 人員的到來。If the fire can be con trolled, try to ext in guishfire by properfire

14、-extinguishers in the vicinity, awaiting firemen.4. 如果發(fā)現(xiàn)火勢已難以控制，應(yīng)立即離幵火場并迅速關(guān)閉沿途所有門窗、空調(diào)并切斷電源。在安全處等候消防人員到來，向消防人員報(bào)告火源的位置，聽 候消防人員的指揮。If the fire can' t be con trolled,leave the fire area immediately andshut down all doors, windows, air-conditionsand cut off electricityon the way. Await fireme n in a

15、safe place, in form them of the fire locatio nand follow fireme n ' s comma nd.四、初級(jí)火警應(yīng)急程序Gen eral fire alarm emerge ncy procedures:1. 一旦酒店任何區(qū)域著火，當(dāng)值人員必須立即以最快的方式向消防監(jiān)控中心或 總機(jī)報(bào)警，同時(shí)利用就近的滅火器進(jìn)行撲救，總機(jī)應(yīng)將報(bào)警人的姓名、部門、著火點(diǎn)及火情性質(zhì)等記錄下來。If a fire is found any where in the hotel, staff on duty should inform fire-prot

16、ection control center or host operator as quickly as possible and use n earby fire-ext in guishers to put off fire. The host operator should record caller ' s name, department, fire location andfire應(yīng)立即通知保安n ature, etc.2. 消防監(jiān)控中心一旦發(fā)現(xiàn)監(jiān)控設(shè)備或火警區(qū)域當(dāng)值人員報(bào)警,部經(jīng)理、值班工程師及大堂副理，并通過監(jiān)控設(shè)備嚴(yán)密注視火情的發(fā)展。On receivingfire

17、alarm from monitor device or staff on duty,Fire-protecti on con trol cen ter should immediately no tify SecurityOffice man ager, Duty engin eer, and Assista nt Man ager and watch the process of fire through mon itor device.3. 保安部經(jīng)理、值班工程師及大堂副理攜帶相關(guān)器械物品趕赴火警現(xiàn)場后，一 面要判斷火勢能否被控制，一面要根據(jù)起火原因、地點(diǎn)指揮附近員工采取相應(yīng)措施進(jìn)行補(bǔ)救

18、。Security Office man ager, Duty engin eer and assista nt man ager shouldcarry concerned instruments to fire area. At the fire area, they should judge whether the fire can be con trolled, and based on fire cause,fire location, organize staff in vicinity to take measures.4. 火災(zāi)撲滅后，應(yīng)將撲救結(jié)果和善后處理情況及時(shí)逐級(jí)報(bào)告酒店

19、最高行政管理 層。同時(shí)，保安部應(yīng)負(fù)責(zé)做好現(xiàn)場保護(hù)，調(diào)查起火原因、統(tǒng)計(jì)火災(zāi)損失，然 后寫出書面報(bào)告，逐級(jí)上報(bào)至總經(jīng)理。After the fire, report the outcome and problem disposals to top executiveadmi nisterspromptly stage by stage.In the mean time,Security Office to preserve fire site, in vestigate fire cause, and make a statistic of fire loss and report in writ

20、ing form to general man ager stage by stage.Major fire alarm emerge ncy procedures1. 當(dāng)酒店在自救無能為力時(shí)，大堂副理和值班經(jīng)理應(yīng)立即通過總機(jī)通知以下人員集中到消防監(jiān)控中心，這些人員分別是：1) 總經(jīng)理2) 所有高級(jí)行政人員3) 各部門 A/B 級(jí)經(jīng)理以上人員將立即組成臨時(shí)滅火指揮部。Whenthe hotel can't control fire itself, Assistant Manager and Duty manager should inform individuals below to

21、Fire control center through host operator:(1) General Manager (2) All senior administrators (3) A/B grade manager in every department.Abovementioned individuals should make up provisional fire command center .2. 臨時(shí)滅火指揮部根據(jù)火勢情況，下達(dá)如下指令：Based on fire condition, Provincial fire command center should send

22、following orders1) 切斷酒店的煤氣供應(yīng)Cut off gas supply.2) 關(guān)閉所有 液化氣流Cut off all liquid gas.3) 確保消防供水泵運(yùn)作正常Ensure that fire supply pump can work well.4) 確保加壓、排煙、應(yīng)急發(fā)電系統(tǒng)運(yùn)作正常generation system work normally.5) 指揮酒店專職消防隊(duì)實(shí)施救火Command full-time fire brigade of hotels to fire fight.3. 工程部根據(jù)指揮中心的指令，立即關(guān)閉空調(diào)、液化氣，切斷電源，并開啟消防

23、噴淋泵， 將所有電梯降至井底； 關(guān)閉所有客梯， 控制好消防電梯。In accordance with control center 's order, the engineering department should close air conditioner, liquefied gas immediately, cut off electricity, turn on the spray pump, drop all lifts to the bottom; Close all elevators, control the fire lift4. 如果火勢仍無法控制，臨時(shí)滅火指揮

24、部應(yīng)采取以下進(jìn)一步措施：If fire can't be controlled still, provisional fire commandcenter should take further measures1) 通知總機(jī)有關(guān)情況，向公安消防隊(duì)報(bào)警。Notify host operator with related information and call thepublic fire brigade.2) 根據(jù)現(xiàn)場火勢發(fā)出緊急疏散等一系列指令Based on the fire condition, send out orders such as emergency evacuat

25、ion etc.5. 總機(jī)一旦接到火災(zāi)現(xiàn)場的報(bào)告和臨時(shí)滅火指揮部的指令后，應(yīng)立即撥打火 警電話“ 119”通知公安消防部門，請(qǐng)求救援。The host operator once receives report from fire area and order fromprov in cialfirecomma nd cen ter should dial“ 119” , informingpublic security fire con trol departme nt for assista nee.6. 值班工程師向消防部門提供酒店的各種資料和圖紙，協(xié)助公安部門處理有關(guān)問題。Duty E

26、ngineer to offer hotel informationto fire controldepartment,assisti ng public security departme nt deal with releva nt problems.7. 電話總機(jī)要確保指揮中心及消防監(jiān)控中心的通訊順暢，準(zhǔn)確無誤地傳達(dá) 滅火指揮部下達(dá)的各項(xiàng)指令，包括對(duì)客人、對(duì)酒店員工的緊急疏散廣播。Host operator to guara ntee the smooth com muni cati on betwee n comma nd cen ter and fire con trol cen t

27、er, tran smit fire comma nd cen ter' sorders exactly,includingemergency evacuation broadcast to guestsand hotel staff.8. 保安部應(yīng)維持好酒店內(nèi)外秩序，做好警戒工作，配合公安消防部門做好疏散工作，加強(qiáng)與滅火指揮部的聯(lián)系。Security Office to keep hotel internal and external order, assist public security fire con trol cen ter with the evacuatio n wo

28、rk and stre ngth the conn ecti on with comma nd cen ter.六、各管理部門的應(yīng)急措施Emerge ncy policies for man ageme nt department車隊(duì)負(fù)責(zé)清理消防通道，保證消防通道暢通無阻。The motorcade is resp on sible for cleari ng up fire con trol pass way,guara ntee that the fire con trol pass way is un blocked.前廳咅E Front Office1. 嚴(yán)禁使用所有的客梯。All e

29、levators are forbidde n.2. 控制大堂秩序，穩(wěn)定客人情緒，解答客人問詢。Keep the lobby order, comfort guests and an swerguests工程咅E For Engineer Department1. 提供破拆、照明工具和機(jī)房鑰匙。Offer dismantling, illumination tools and key to machinery room.2. 提供建筑結(jié)構(gòu)、管道、電器線路圖等資料。Offer in formati on about con structi on, pipe, and cable layout e

30、tc.3. 解救被困電梯和被困火場人員。Rescue men trapped in elevator and fire area.4. 保證水、電供應(yīng)。Guarantee water and electricity supply.保安咅E Security Office1. 等候消防隊(duì)和公安人員的到來，并帶領(lǐng)他們趕赴火災(zāi)現(xiàn)場。Await fire control team and public security men, and leadarea.2. 提供對(duì)講機(jī)等通訊工具。Offer com muni cati on in strume nts such as pagers.3. 警戒火場，

31、控制緊急出入口。Be alert of fire area, guard emerge ncy exit and entran ce.inq uires.them to fire4. 解救被困電梯和被困火場的人員Rescue men trapped in elevator and fire area.5. 控制非火警區(qū)域的秩序，防止趁火打劫等混亂現(xiàn)象的發(fā)生。Keep orders of non-affected area, preve nti ng chaotic from happe ningsuch as robb ing etc.管家部 Housekeeper Department1.

32、根據(jù)指令，疏散火災(zāi)現(xiàn)場的客人，疏散過程中不能乘坐電梯。According to the order, evacuate guests in fire area; make sure thatelevator can ' t be used in the course.2. 指引客人疏散線路，并提供照明工具。Show guests the evacuatio n route and offer illu min atio n tools.3. 關(guān)閉火災(zāi)現(xiàn)場附近所有的門、窗。Shut off all doors, win dows aro und fire area.4. 客房服務(wù)員在客人

33、離幵房間后，用水筆在門上標(biāo)出“X'記號(hào)。Room attendants should mark“X” on the door after guests leave theroom.5. 再次檢查客房無人后，在門上標(biāo)出“O'記號(hào)。Recheck guest rooms; make sure that nobody is in the room, then markan “ O on the door.6. 沿途告誡客人需保持安靜，不要亂跑，請(qǐng)快步走。On the way tellguests to keep quiet, to walk quickly, not to run a

34、bout.人資咅E HR Department1. 組織受傷人員的救護(hù)并護(hù)送至醫(yī)院。Organize rescue the injured and escort them to a hospital.2. 執(zhí)行指揮部的其他指令。Carry out comma nd cen ter ' s other orders.財(cái)務(wù)部 Finance Department1. 財(cái)務(wù)總監(jiān)/副總監(jiān)要保護(hù)好重要文件，將其放置于安全地帶或?qū)⑵鋷щx現(xiàn) 場。FC/AFC should protect importa nt files, putt ing them in safe area orcarry the

35、m away from themselves.2. 收銀員需從收銀箱中取走所有現(xiàn)金，并親手交給集合點(diǎn)的高級(jí)財(cái)務(wù)人員；若不行，則將收銀箱鎖好。The cashier should take all cash away from cash box, and hand themto senior financialpersonnel in evacuation area himself. If he can' t,he should lock cash box.其他部門 Other departments1根據(jù)指示，派出滅火人員到現(xiàn)場滅火。Accord ing to directi ons,

36、 assig n staff to ext in guish fire.2. 運(yùn)送滅火器材到現(xiàn)場。Tran sport fire in strume nts to fire sce ne.3. 隨時(shí)準(zhǔn)備執(zhí)行指揮部的其他指令。Get ready to execute comma nd cen ter ' s other orders.注：Notes:1. 一旦公安消防隊(duì)到達(dá)，所有人員都必須聽從指揮。As soon as the fire control team arrives, all staff should follow their comma nds2. 所有救險(xiǎn)人員使用的通訊語

37、言必須是普通話。The com muni cati on Ian guage used in fire-fight ing must be Put on ghua.3. 火警時(shí)，酒店傳呼機(jī)顯示“ 999”。In case of fire alarm, there will be“999” on in -house pagers.4. 火警解除時(shí)，酒店傳呼機(jī)顯示“ 000”。Whenfire alarm is released, there will be “000” on in-house pagers.七、火警緊急疏散程序Fire alarm emerge ncy evacuati on p

38、rocedures1.緊急疏散令的發(fā)出Giving emerge ncy evacuatio n order(1) 唯有總經(jīng)理或公安消防部門才能下達(dá)全部緊急疏散的命令。Only GM or public security fire control department have the rightto give total emerge ncy evacuatio n order.(2) 下列人員有權(quán)決定部分疏散，封閉危險(xiǎn)現(xiàn)場和轉(zhuǎn)移人員的命令。Individualsbelow have the right to decide partialevacuation,lock the dan ger

39、ous sce ne and shift staff.A. 大堂副理Assista nt man agerB. 保安部經(jīng)理Security man agerDuty engineerD. 值班經(jīng)理/ 副總經(jīng)理Duty manager/Deputy manager（ 3） 根據(jù)以下情況可實(shí)施部分或全部疏散：Partial or total evacuation can be carried out, in case of followings:A.火災(zāi) fireB.煤氣或其他有毒物質(zhì)的泄漏 gasorotherpoisonmaterial leakC.水災(zāi) floodD.斷電 electrici

40、ty cut offE.天花板或建筑設(shè)施有倒塌危險(xiǎn)ceiling and building collapse dangerF.危險(xiǎn)品引起的燃燒、爆炸以及電器故障導(dǎo)致觸電、短路等危險(xiǎn)Electricity shock, short circuit arising from electrical breakdown and burning or explosion of hazardous articles.G .任何正在或即將發(fā)生的、可能導(dǎo)致災(zāi)難或人員傷亡的異常和危 險(xiǎn)情況Any incoming or existing abnormality or danger which can cause

41、 accidents or people loss（ 4） 疏散集合地為酒店。Evacuation area is hotel.(5) 疏散集合地所需要的設(shè)備:Equipme nts n eeded in evacuati on areaA擴(kuò)首器(手提式)Megapho ne (portable)B應(yīng)急照明一無電源的照明裝置Wireless emerge ncy illu min ati on in strume ntsC無線通訊設(shè)備一對(duì)講機(jī)Wireless com muni cati on system-In terph oneD各部門員工花名冊Departme ntal staff n a

42、me listE住店客人名單In-house guests list2 緊急疏散的基本要求Basic requireme nts for emerge ncy evacuation(1) 保持鎮(zhèn)靜，注意聽從應(yīng)急廣播的指令。Keep calm, follow orders from emerge ncy broadcast(2) 聽到疏散令后，不在本部門崗位上的員工應(yīng)立即返回本部門。Receiv ing evacuatio n orders, employees away from their postshould return to their post immediately(3) 掌握防火

43、阻煙門的幵啟方向，當(dāng)疏散時(shí)，應(yīng)根據(jù)疏散路線有秩序地到指定地點(diǎn)集合。Masterthe ope n directi onof smoke-proofkalame in.In evacuation, assemble orderly according to evacuation route.（ 4）不要使用電梯。Elevator should not be used.（5）通過煙霧區(qū)時(shí)，應(yīng)盡量彎腰前進(jìn)，最好用濕毛巾捂住自己的鼻子和 嘴巴，并且沿著走廊或樓梯的右邊行走。Through the smog area, one should walk bending as much aspossible

44、. One had best to cover nose and mouth with wet towel and walk along the right side of corridor or stairs.（6）疏散時(shí)要遵循先客人后員工，老、弱、病、殘者優(yōu)先的原則。Guests should be evacuated first and then the employee as well as the old, weak, sick and disabled be evacuated first.（7）財(cái)務(wù)部將賬冊及各種采購單據(jù)、合同等重要文件鎖入防火箱，攜帶 現(xiàn)金和貴重物品撤離現(xiàn)場 .

45、Financial department should lock account book and purchasing bills, contract etc, in fire-proof box, and carry cash and the valuables away from the fire scene.（8）客房部、前廳部和餐飲部應(yīng)立即引導(dǎo)和護(hù)送客人向安全區(qū)域疏散， 通過 良好的態(tài)度和禮貌的舉止穩(wěn)定客人的情緒，并注意隨時(shí)清點(diǎn)客人人 數(shù)。Housekeeper, Front Office and F&B department should direct and escort

46、 guests to safe area, comfort guest by good manners and polite behavior. In the meantime, account the guests atany time.(9) 疏散時(shí)，火場相鄰的和位于火場上層的人員應(yīng)最先撤離，酒店醫(yī)務(wù) 人員應(yīng)聽從指揮部的指揮，隨時(shí)準(zhǔn)備搶救傷員。In evacuation, staff near the fire scene and above the firescene should evacuate first. Medical staff in hotel shouldfollow c

47、ommandcenter ' s order and ready to save the wounded.3. 緊急疏散程序Emerge ncy evacuati on procedures(1) 全部疏散令由總機(jī)根據(jù)滅火指揮部的指令，通過公共廣播系統(tǒng)播出。Based on the orders from fire comma nd cen ter, host operatorshould give evacuati on orders from public broadcast system.(2) 酒店所有員工聽到疏散后，應(yīng)立即停止正常工作。Receivingthe evacuat

48、ion order, all staff should stop work rightaway.(3) 專職消防隊(duì)迅速集中到消防監(jiān)控中心，服從滅火指揮部的調(diào)遣，保安部迅速派員工趕往所有的安全出口處警衛(wèi)。Full-time fire fighting team to go to the fire-control centerand follow fire comma nd cen ter ' s man euvers, Security Officeshould assign staff to guard all fire exits.(4) 各部門員工應(yīng)引導(dǎo)幫助其服務(wù)區(qū)域內(nèi)的客人從安全

49、出口撤離。Employees to direct andassist guest in their service area evacuate from fire exit.（5）客人全部疏散后，員工可迅速通過同一安全出口撤離到集合地點(diǎn)，同 本部門員工匯合。After all guest leave, staff should evacuate to evacuation area by the near fire exit, and gather with staff of same department.（6）酒店專職消防隊(duì)員（保安人員）要引導(dǎo)客人和員工撤離至集合地點(diǎn)。 Full-time

50、 fire-fighters （Security staff） should direct guests and staff to evacuation area.（7）各部門主管要在確保所有客人和員工全部撤離以后，才能撤離到員工 集合地點(diǎn)。Supervisors can go to the evacuation area after they ensure the evacuation of all guests and employees.（8）所有員工在撤離各自地區(qū)以前，應(yīng)關(guān)閉所有電器和煤氣開關(guān)，關(guān)閉沿 途所有的門和窗 , 但不要鎖門。Before they evacuate from

51、their own place, they should cut offall electrical appliance and gas switch and close all doors and windows, but not with doors.（9）部門主管要清點(diǎn)員工人數(shù)，以確保當(dāng)值員工的安全。Supervisors should count staff to make sure they are safe.（10）為確?？腿说陌踩?，前廳部應(yīng)指派專人在集合地點(diǎn)根據(jù)客人名單清點(diǎn) 人數(shù)，切勿遺漏。To ensure guests ' safety, Front Office s

52、hould assign special personnel to count the number of guests according to guest list.No one could be miss ing.(11) 清點(diǎn)時(shí)一旦發(fā)現(xiàn)遺漏的客人和員工，應(yīng)立即報(bào)告集合地點(diǎn)高級(jí)負(fù)責(zé)人，由其通知滅火指揮部。Fin di ng miss ing guests or employees, immediately report tosenior charge person in evacuation area who will in turn inform fire comma nd cen t

53、er.(12) 總經(jīng)理和高級(jí)行政人員在實(shí)施整個(gè)緊急疏散過程中，需留守在消防監(jiān)控中心指揮。GMand senior administratorsshould stay in firecontrolcen ter in the whole evacuati on progress4. 緊急疏散注意事項(xiàng)Emerge ncy evacuati on no tes(1) 前廳部經(jīng)理負(fù)責(zé)攜帶住店客人客房分配表至集合地點(diǎn)。FO man ager is resp on sible to carry guestroom distributi onlist to evacuatio n area.(2) 各部門主

54、管負(fù)責(zé)攜帶本部門員工名單撤離至集合地點(diǎn)。Supervisors to carry employee list to evacuati on area.(3) 財(cái)務(wù)總監(jiān)和副總監(jiān)要保護(hù)好重要文件，將其放置于安全地點(diǎn)或帶離現(xiàn)場。FC and AFC are resp on sible to protect importa nt files andput them in safe place or take them away from the sce ne.手交給集合點(diǎn)的高級(jí)財(cái)務(wù)人員；如不行，則將收銀箱鎖好。If time permits, casher should take all the ca

55、sh from thecash box, and hand in to senior financial personnel. Otherwise, lock the cash box.(5) 從發(fā)出疏散令至火警警報(bào)解除的過程中，任何無關(guān)人員不得進(jìn)入 酒店和疏散集合地。From the beginning of evacuation to release of fire-alarm, any irrelevant personnel are not allowed to entry hotel and evacuation area.(6) 火警疏散時(shí)應(yīng)關(guān)閉所有門窗。Close all win

56、dows and doors in fire evacuation.(7) 發(fā)生爆炸和出現(xiàn)煤氣泄露的現(xiàn)象時(shí)，應(yīng)打開所有門窗。Open all doors and windows when explosion or gas leak occurs.(8) 疏散時(shí)，應(yīng)盡可能使用濕毛巾捂住口鼻。If possible, use wet towel to cover mouth and nose in evacuation.附：緊急疏散廣播詞Enclosed Emergency evacuation broadcast 早安/ 午安/晚安。女士門，先生們：我們酒店現(xiàn)在出現(xiàn)緊急情況，請(qǐng)各 位通過最近的消

57、防安全通道，立即離開酒店，并到酒店大樓正門停車場 集合或根據(jù)起火地點(diǎn)及火勢而指定的一個(gè)地區(qū)。請(qǐng)各位保持鎮(zhèn)靜，不要(以上內(nèi)容需用中、英文交替重復(fù)播放數(shù)次)Goodmorning/noon/evening,ladies and gentlemen: An emergencyoccurs in our hotel. Please leave the hotel through the n earestfire-exit immediately and gathers in the park in front of the hotel or the appo in ted place based on the fire-sce ne. Please keep calm.Don' t use elevators.(Above contents should be repeated in both Chin es