酒店前臺(tái)接待英文培訓(xùn)(共5頁(yè))

1、精選優(yōu)質(zhì)文檔-傾情為你奉上C/IDialogue AA：Good morning, sir.Welcome to Dragonlake Princess Hotel.Can I help you?早上好，先生，歡迎來(lái)到九龍湖公主酒店，請(qǐng)問(wèn)有什么可以為您效勞？B：Good morning ! I have a reservation for a single room with a balcony.早上好，我訂了一間有陽(yáng)臺(tái)的單人房。A：May I have your name, sir, please?請(qǐng)問(wèn)先生用什么名字預(yù)訂？B：Bradley , John Bradley. Bradley ,

2、 John Bradley.A：Just a moment , sir. Let me check the reservation for you. Yes, we have a reservation for a single room with a balcony, May I have you passport? 請(qǐng)稍等先生，讓我為您查找。您好先生，已找到您的預(yù)訂是一間有陽(yáng)臺(tái)的單人房，請(qǐng)問(wèn)可以借您的護(hù)照嗎？B：Yes.Here you are. 當(dāng)然。A：Thank you.Mr Bradley .Please sign here and write down your address.

3、 謝謝，MR Bradley，請(qǐng)?jiān)谶@填一下您的住址及簽上您的簽名。B：Yes. 好的。A：Mr Bradlry, how long would you like stay here? Mr Bradlry,請(qǐng)問(wèn)您打算住多久？B：Just one night. 只是一個(gè)晚上。A：Thank you. How would you like to pay the deposit? In cash or credit card? 謝謝！請(qǐng)問(wèn)押金是給現(xiàn)金或是刷卡呢?B：Credit card. 信用卡。A：May I have your credit card .And I will take RMB

4、1500 for the deposit.Its that ok?可以借用您的卡嗎？您好先生，請(qǐng)問(wèn)可以從您的卡上刷RMB1500元作為住房押金嗎？B：Yes.A：Thank you your credit card. Sir.Please sign for the deposit.謝謝先生的信用卡，請(qǐng)?jiān)诳埳虾灻_認(rèn)。B：Yes.好的。A：Mr Bradley ,Your room number is 6302. It is on the 3rd floor at 6 BLOCK. The daily rate is RMB563 including one breakfast. The br

5、eakfast is in Mine cafe on 6th BLOCK. And the breakfast time is 07：00am to 10：00am, you just take the welcome card to have breakfast. This is your room key and Ill call bell-boy take you to your room. Mr Bradley，您的房間在6號(hào)樓的3樓6302房，每天的房租是RMB563元包含一位早餐，早餐的地點(diǎn)是在6號(hào)樓的美茵閣西餐廳，時(shí)間是早上七點(diǎn)到十點(diǎn)。明天你只需憑歡迎卡便可以用餐。只是您的房卡，

6、現(xiàn)在行李生會(huì)帶您到房間。B：Thank you . 謝謝。A：I hope you enjoy your stay with us./Enjoy your staying.希望您住店愉快！C/OA：Good morning ,sir. Can I help you ?/ What can I do for you? 早上好，先生，請(qǐng)問(wèn)有什么可以為您效勞？B：I would like to check out. 我想退房。A：May I have your room NO. sir? 先生請(qǐng)問(wèn)房號(hào)是？B：RM6301. 6301A：Please wait for moment, I will c

7、all housekeeping to check your room . By the way, anything used for the min-bar? 服務(wù)員正在為您查房，請(qǐng)稍等！請(qǐng)問(wèn)先生有用過(guò)房間的酒水嗎？B：One coke and one nuts. 一個(gè)可樂(lè)和腰果。A：Thank you sir.This is your bill , total is RMB1000.Please check it and sign your signature.How would you like to settle your payment? 謝謝！您好先生這是您的賬單，共消費(fèi)RMB10

8、00，請(qǐng)檢查無(wú)誤后簽名確認(rèn)。請(qǐng)問(wèn)怎樣付費(fèi)呢？B：By credit card. 信用卡。A：May I have your credit card sie? 請(qǐng)問(wèn)可以借您的信用卡嗎？B：Sure. Here you are .當(dāng)然。A：Thank you sir. Please sign your signature on card from. Do you need inoice for the bill?謝謝！請(qǐng)?jiān)诳埳虾灻?。?qǐng)問(wèn)先生需要發(fā)票嗎？B：No, thanks.不用，謝謝！A：Thank you for your credit card sir. This is your bil

9、l and card receipt.謝謝您的信用卡，這是您的賬單及卡紙。B：Thank you.Bye! 謝謝，再見(jiàn)！A：Good bye sir. And hope to see you again. 先生慢走，歡迎再次光臨！叫醒服務(wù)G：Good evening！This is Mr Baldwin in room 6303.晚上好！我是RM6303的Mr Baldwin.R：Good evening, Mr Baldwin, What can I do for you ?晚上好，Mr Baldwin,有什么可以為您效勞？G：Im going to tianhe early tomorro

10、w morning. So I would like to request an early morning call.明天早上我要去天河，所以我需要叫醒服務(wù)。R：Yes, Mr Baldwin, at what time would you like us to call you tomorrow morning? 好的，請(qǐng)問(wèn)您需要幾點(diǎn)叫醒？G：Well, Im not really sure. But I have to be at the conference room of the Garden Hotel in Tianhe by 10 oclock. You wouldnt kno

11、w how long it takes to drive to Tianhe from the hotel, would you ?我還不太確定，明天我10點(diǎn)在天河的花園酒店有會(huì)議，請(qǐng)問(wèn)您知道從您的酒店到天河需要多久嗎？ R: I would give it one hour.大概一個(gè)小時(shí)。G: That means that Ill have to be on the road by 9 oclock at the latest.那意思是我九點(diǎn)就要在路上。R: Thats right.是的。G: Well, in that case, l would like you to call me

12、at 6:45 ?那好，如果這樣，請(qǐng)幫我下06：45的叫醒時(shí)間。R: OK. So we will wake you up at 6:45 tomorrow morning ,Anything else in can do for you ?好的，明天06：45的叫醒服務(wù)，請(qǐng)問(wèn)還有什么可以幫您的嗎？G: No , thanks .沒(méi)有了，謝謝。R: Good night, Mr Baldwin have a good sleep.晚安MR BALDWIN .G: Good night.Sentence part21、Welcome to Dragon lake Princess Hotel.

13、歡迎來(lái)到九龍湖公主酒店。2、I beg you pardon?/ pardon me ? 請(qǐng)重復(fù)3、I am sorry I cant catch you , could you please speak slowly? 抱歉，我不明白你的意思，請(qǐng)問(wèn)可以說(shuō)慢點(diǎn)嗎？4、Wish you have a nice day with us. 希望你能有愉快的一天5、Thank you for your calling. 感謝您的來(lái)電。6、I am sorry to have kept you waiting. 抱歉讓您就等了。7、How can I get to the 9th block? 請(qǐng)問(wèn)9號(hào)

14、樓怎么走？*Please go this road straight and you can find the 9th block on your right hand.沿著這條路一直走，就會(huì)發(fā)現(xiàn)9號(hào)樓在您大的右手邊8、Would you please tell me which room does Mr.Smith stay in? 請(qǐng)問(wèn)可以告訴MR SMITH 的房號(hào)嗎？9、Could you please leave your mobile NO.to us? 請(qǐng)問(wèn)可以留下您的手機(jī)號(hào)碼嗎？10、May I have your name please? 請(qǐng)問(wèn)可以告訴我您的名字嗎？11、Tu

15、rn left first , and then go ahead. 左轉(zhuǎn)然后直走。12、How can I make a room to room call? 請(qǐng)問(wèn)怎樣在房間撥打其他房間號(hào)？*please dial 3first and the room number. 請(qǐng)?jiān)诜刻?hào)前加313、What is the opening time Western Restaurant? 西餐廳的營(yíng)業(yè)時(shí)間？*The service time of western restaurant is from 06:00am to 02:00am. 從早上六點(diǎn)到凌晨?jī)牲c(diǎn)14、Please hold on and

16、 I will transfer or call back later? 請(qǐng)稍后，我為您轉(zhuǎn)接中。15、Would you like to leave a message or call back later? 請(qǐng)問(wèn)您要留言或稍后再來(lái)電？16、Where is the western restaurant ? 西餐廳在哪里？*The western restaurant is on the 1 st floor on 6th block. 西餐廳在六號(hào)樓一樓17、I need a wake up call at 06:00am tomorrow morning. 去需要明天早上六點(diǎn)的叫醒服務(wù)。1

17、8、How far from the GZ city to our hotel ? 請(qǐng)問(wèn)從酒店到廣州有多遠(yuǎn)？*Is is about 70 kilometers from GZ city to our hotel. 大約70公里轉(zhuǎn)房*Can you change the room for me? Its noisy. 能給我換個(gè)房間嗎?這兒太吵了。*My wife was woken up several times by the noisy the baggage elevator made. 我妻子被運(yùn)送行李的電梯發(fā)出的嘈雜聲弄醒了幾次。*She said it was too much

18、for her. 她說(shuō)這使她難以忍受。*Im awfully sorry , sir. 非常抱歉，先生。*I do apologize. 我向您道歉。*The light in this room is too dim.這房間里的燈光太暗了。*please get me a brighter one . 請(qǐng)給我換個(gè)亮的。*The room is too cold for me . I feel rather cold when I sleep. 這房間太冷了，我睡覺(jué)時(shí)感到很冷。 Dialogue A A：Good morning, sir. What can I do for you ?B：I

19、m in Room 6305.Can you change the room for me ? Its too noisy . My wife was woken up several times by the noise the baggage elevator made.She said it was too much for her.A：Im awfully sorry ,sir. I do apologize .Room 6306 is near the elevator . Its possible that the noise is heard early in the morni

20、ng when all is quiet.B：Anyhow, Id like to change our room.A：No problem, sir . We will change the room for you right away. Please waiting in the room ,and the bellboy will help you.B：All right.Dialogue BA：Good evening, maam. What can I do for you？B：Yes. The light in this room is too dim. Please get me a brighter one.A：Certainly, sir. Ill be call housekeepin