速賣通客戶溝通模版

1、精品文檔客戶溝通郵件模版提醒買家付款：Dear customer:Thank you for your order.The item you selected is a high quality one with competitive price. Youwould like it.Instant payment can ensure arrangement to avoid short of stock.Thank you and awaiting your payment.買家付款后 - 有貨Dear Valuable Customer;Thank you for choosing ou

2、r products.Your item will be arranged within 24-48 hours to get courier No. And itwould take another two days to online for tracking.We would check the product quality and try our best to make sure youreceive it in a satisfactory condition.Thanks for your purchase again and we will update courier No

3、. to yoursoon買家付款后 - 無貨Dear Customer;Thanks for your order. However, the product you selected has been outof stock. Would you consider whether the following similar ones arealso ok for you:。1歡迎下載精品文檔XXXXXXXXXXXXIf you dont need any other item, please apply for cancel the order.And please choose the

4、reason of“buyer ordered wrong product”. In suchcase, your payment will be returned in 7 business days.Sorry for trouble and thanks so much for your understanding.貨物發(fā)出填入物流單號(hào)后Dear Valuable Customer;Thanks for your order. The product has been arranged with care. You maytrace it on the following website

5、 after two days:XXXXXXXXXXXXXKindly be noticed that international shipping would take longer time(7-30 business days for China Post, 3-7 for EMS). We sincerely hope itcan arrive fast. And you can be satisfied with our products andservices.As well, we would appreciate very much if you may leave us fi

6、ve-starappraisal and contact us first for any question, which is veryimportant for us.We treasure your business very much and look forward to serving youagain in the near future.。2歡迎下載精品文檔跟催買家做出評(píng)價(jià)Dear Customer;We are glad you have received the goodsBeing a seller on ALiexpress, feedback from custome

7、rs are of vitalimportance to us. 5-star appraisal and positive feedback will help usimprove our products and service.If you have any other concern or are not so satisfied in any regard,please have no hesitation to contact us firstly. We will try our bestto solve your problem.Many thanks for your tim

8、e on this.收到買家正面評(píng)價(jià)后.Dear Customer ；Thanks for your positive appraisal.We will strive for prociding better service and products for you in thefuture.Welcome your next coming.1、當(dāng)買家光顧你的店鋪，詢問產(chǎn)品信息時(shí)：重點(diǎn)：跟買家初次打招呼，要親切、自然并表示出你的熱情。盡量在初步溝通時(shí)把產(chǎn)品元素介紹清楚：Eg1: Hello, my dear friend. Thank you for visiting to my store

9、,。3歡迎下載精品文檔you can find the products you need from my store. If there is notwhat you need, you can tell us, and we can help you to find thesource, please feel free to buy anything! Thank you again.2、發(fā)貨之后提醒買家已經(jīng)發(fā)貨：Eg1: Dear friend, your package has been send out, the tracking NO,is: 000000000 XXXX, Pl

10、ease keep an eye on it, hope you love ourproducts and wish to do more business with you in the future.Good luck!Eg2: Dear customer, we have send the goods out today, and we canreceive the trucking number after 24 hours later, will send youmessage when we receive it.Eg3: The goods you need had been s

11、ent to you. Its on the way now.Please pay attention to the delivery and sign as soon as possible.If you have any questions, please feel free to contact me.3、當(dāng)完成交易，您表示感謝，并希望他下次能夠再次回頭時(shí)，可參考：Thank you for your purchase, I have prepared you gifts, whichwill be sent you along with the goods. Sincerely hop

12、e you like it.I will give you a discount, if you like to purchase otherproducts.4、訂單被 ALI 關(guān)閉時(shí)回復(fù)：Dear， you order has been closed because your credit card has not。4歡迎下載精品文檔been approved by Ali, if you want the goods now, we have preparedfor you and you can put a new order, Besides, you can pay through

13、western unionTT payment or money bookers payment too. Pleasecontact with Ali initiavitely! Good luck!5、海關(guān)問題，某些國家海關(guān)嚴(yán)格檢查貨物造成延誤，建議及時(shí)通知買家，及時(shí)的溝通讓買家感覺你是一直跟蹤貨物狀態(tài)的，并是個(gè)負(fù)責(zé)人的賣家，以免造成誤會(huì)。Dear Friends:We received notice of logistics company, now your customs for largeparcel periodically inspected strictly, in order to make th