《酒店餐飲英語(yǔ)培訓(xùn)》ppt課件

1、必背單詞一必背單詞一 自助餐 buffet 桌布 tablecloth 刀 knife 叉 fork 盤，碟 platel 玻璃杯 glassl 咖啡杯 cupl 毛巾 hand towell 餐巾 napkinl 碗 bowl酒店餐飲英語(yǔ)打招呼 稱謂：Mr.先生，Mrs.太太，Ms.小姐，sir先生,madam女士，夫人,lady女士，gentleman先生，ladies and gentlemen女士們先生們，everyone每一位 問候/歡送 Good morning / afternoon / evening. 早上好/下午好/晚上好 How are you today,sir? 您好

2、，先生。 Glad to see you again. 很快樂再次見到您。 Nice to meet you. 很快樂見到您。 Welcome to Zhuhai Dehan Hotel. 歡送到珠海德翰大酒店。 Welcome to our restaurant / bar / tea lounge 歡送到我們飯店/酒吧/茶廊。必背單詞二必背單詞二 牙簽 toothpick 煙灰缸 ashtry 筷子 chopsticks 勺 spoon 醋 vinegarl 醬油 soy saucel 黃油 butterl 蜂蜜 honeyl 醬 pastel 番茄醬 tomato sauce1 What

3、 can I do for you? 有什么需要幫助的嗎？ 2 May I take your order now? 如今點(diǎn)菜可以嗎？ 3 May I recommend our speciality for you,sir? 先生，我可以向您推薦我們的特色菜品嗎？問詢問詢 4 How about a cup of oolong tea? 烏龍茶可以嗎？ 5 Would you like to sit by the window? 你喜歡挨窗坐嗎？ 6 Would you like me to book a free seat for you? 要為您預(yù)定空位嗎？必背單詞三必背單詞三 辣椒醬

4、chilli sauce 咖喱粉 curry power 芥末 mustard 鹽 salt 糖 sugarl 姜 gingerl 蒜 garlicl 蔥 shallotl 煮的 boiledl 燉的 stewed 7 May I show you our menu . Here is the menu. 這是我們的菜單 8 What would you like to drink? Beer / Coca cola / sprite / fruit juice / mineral water / tea 請(qǐng)問您要喝點(diǎn)什么？啤酒/可樂/雪碧/水果汁/礦 泉水/茶 9 With ice or w

5、ithout ice? 加冰的還是不加冰的？ 10 Would you like your steak well done, medium,or rare? 牛排要熟透的，適中的還是嫩點(diǎn)的？ 11 50% cooked. 70% cooked. 80% cooked 五成熟，七成熟，八成熟12 We have both buffet-style and a la carte dishes, Which would you prefer? 我們有自助式和點(diǎn)菜式，您喜歡哪一種？13 How would you like your egg/steak done? 您喜歡雞蛋/牛排怎么做？14 How

6、 many are there in your party? 請(qǐng)問你們一共有多少人？效勞員：Good evening. Welcome to our restaurant. Do you have a reservation? 客人：I dont think so.效勞員：How many persons in your party? 客人：four.對(duì)話對(duì)話 3-1 效勞員：This way,please. Would you like a seat by the window? 客人：Thats fine. 效勞員：Here is our menu.Please take your tim

7、e. I will be at your service soon. 客人：Thank you.效勞員：You are welcome.效勞員：Good morning. Would you like a seat by the window? 客人：Yes,please.效勞員：How about this one? 客人：Thats fine. Thank you.效勞員：We have both buffet-style and a la carte dishes. Which would you prefer? 客人：Id like the a la carte for breakfa

8、st. Im not very hungry.對(duì)話對(duì)話 3-2效勞員：All right, May I take your order now? 客人：Sure. 效勞員：Here is our menu. 客人：I would like to have a fried egg, two slices of bread with butter and ham and a glass of milk. 效勞員：Anything else? 客人：Thats enough. How much is it?效勞員：Totally 109 yuan. 客人: Do I buy now? 效勞員：Yes

9、,please. 客人：Ok.here is 120 yuan. Keep the change. Thank you for your nice service.效勞員：You are welcome.必背單詞四必背單詞四 炒的 fried/sauted 油炸的 deep-fried 蒸的 steamed 酸的 sour 甜的 sweetl 苦的 bitterl 辣的 hot/spicyl 咸的 saltyl 老的 toughl 嫩的 tender效勞員：Good evening. Welcome! How many persons? 客人：Just two.效勞員：This way,ple

10、ase. Would you like to seat by the window? 客人：Yes,please.效勞員：May I take your order now,sir? 客人：Yes,please. Im in a hurry.對(duì)話對(duì)話 4-1效勞員：Ok. We have both buffet-style and a la carte dishes. Which would you preper? 客人：Id like the buffet. Its simple and wont take too much time.效勞員：Yes,sir. All the buffet

11、dishes are over there, you can choose by yourself. 客人：Ok, thank you. after a while效勞員：Is everything all right,sir? 客人：Very well. Can I have my bill,please?效勞員：Yes,sir. Here is your bill. Two handred and eighteen yuan in total. 客人：This is two hundred and twenty yuan. keep the change.效勞員：Thank you,sir

12、. Hope to see you again.效勞員：Good evening. Welcome! How many persons? 客人：Four.效勞員：This way,please. Would you like to seat by the window? 客人：Yes,please.效勞員：May I take your order now,sir? 客人：Wait a moment. My parents are coming soon.對(duì)話對(duì)話 4-2a while later 效勞員：May I take your order now,sir? 客人：Yes.效勞員：We

13、 have buffet,a la carte dishes and table dhote,which do you like best? 客人：I think wed like to have the a la carte.效勞員：So here is the menu.Please take your time. Ill be at your service later. 客人：OK.效勞員：Sir, shall I take your order now? 客人：Yes. Wed like grilled American sirloin steak,grilled Angus bee

14、f tenderloin, and French onion soup.and whats your speciality?效勞員：Seafood. The roasted codfish with olive sauce is our special. Its very popular. 客人：OK. A piece of roasted codfish. Do you think its enough for us?效勞員：Just about. 客人：OK, thank you.效勞員：Just a moment please. after the dinner 客人：Waitress.

15、 Can I have my bill?效勞員：Just a moment sir. Well,the total is three hundred and seventy one yuan. 客人：Here is four hundred.效勞員：Excuse me,sir. This is your receipt and change. Thank you for coming. Have a good day.Thank you！ 3.致歉 Excuse me. 不好意思，打攪一下。 I am awfully / very sorry. 真是很抱歉。 I beg your pardon

16、,sir. 請(qǐng)您原諒，先生。 Excuse me for interrupting. 抱歉，打攪一下。不得不打攪客人時(shí) I am sorry, the restaurant is fully booked. 很抱歉，餐廳已經(jīng)訂滿了。 Im sorry to have kept you waiting,sir. 抱歉讓您久等了。 4.結(jié)賬 Would you like to pay cash or by credit card?請(qǐng)問您是付現(xiàn)金還是用信譽(yù)卡？ Excuse me,sir. Would you please sign your name here? 打攪一下，先生。請(qǐng)您在這兒簽名，好

17、嗎？Excuse me,sir. May I have your room card?打攪一下，先生。您能出示您的房卡嗎？Here is your bill,sir.這是您的賬單，先生。The total is 120 yuan.總共是120元。 Here is the receipt and change.這是收據(jù)和零錢。Its very kind of you./Thank you for your kindness謝謝您。/感謝您的照顧。How much is it in US dollar?用美元是多少錢？ Do you accept foreign currency?你們收外幣嗎？W

18、e accept US dollars. But we only have RMB for change. Do you mind?我們承受美元，但我們只能以人民幣找零，您是否介意？各付各的，分開付賬 5.送客 Thank you,sir/madam. We hope to see you again. 感謝光臨，先生/女士。希望再次為您效勞。 Thank you for coming. Good night. 感謝您的光臨。晚安。 See you next time. 下次見。 Hope to see you again. 希望再次見到您。 6.指引 This way,please. 請(qǐng)這邊走。 Let me show you. 我?guī)^去吧。 Please take the lift to the 3rd floor. 請(qǐng)乘電梯到三樓。 Ture left/right at the first across. 在第一個(gè)路口向左/右拐。 Go straight ahead. 直走。 It will be