酒店英語(yǔ)求職面試問(wèn)答(最全)(共6頁(yè))

1、精選優(yōu)質(zhì)文檔-傾情為你奉上 酒店英語(yǔ)求職面試問(wèn)答面試官：Interviewer(R)面試者：Interviewee(E)1. R:Tell me about yourself ?/Could you introduce yourself in English? 可以用英語(yǔ)介紹一下你自己?jiǎn)幔?E:Good morning sir/madam. It is honor to meet you here and I really appreciate you offer me a chance of interview.Now let me introduce myself . My name is

2、 XXX , XXX is my hometown . I am a honest ,responsible and friendly person. I graduate from XXX University in 2012. My major is hotel management. I had a part-time job in Kempinski Hotel Beijing as a bellboy . I learned much when I got along with customers. So I like this kind of field very much and

3、 take it as my career.I am proud of applying for this job. If you give me a opportunity ,you will see my good performance at work. Finally ,I wish our hotel becomes the best one among this industry . Thank you for your time.早上好，先生女士。很榮幸在這里見到你并且我很感激你給我這個(gè)面試的機(jī)會(huì)?，F(xiàn)在請(qǐng)讓我介紹一下我自己，我叫XXX，XXX 是我的故鄉(xiāng)。 我是一個(gè)誠(chéng)實(shí)、負(fù)責(zé)和好

4、相處的人。 我在2012年從XXX大學(xué)畢業(yè)。 我的專業(yè)是酒店管理。在北京凱賓斯基飯店做過(guò)實(shí)習(xí)門童。 我在與客人相處的過(guò)程中學(xué)到了很多。所以我喜歡并將它作為我的終身職業(yè)。我很榮幸申請(qǐng)這份工作。如果你給我這個(gè)機(jī)會(huì)你將看到我在工作中的良好表現(xiàn)。最后我希望我們酒店成為酒店業(yè)界的典范，謝謝。2. R:Tell me your your birthday? / What is youe date of birth? 你是哪天的生日呢？ E:I was born in August 18th ,1987. 我出生于1987年8月18日3. R:How tall are you?/How much is yo

5、ur weight? 你的身高/體重多少？ E:I am 180 centimeters and 70 kilogram. 我身高180cm ,體重70千克。4. R:What is your personality?What are you great strength? 你的性格如何？你的優(yōu)勢(shì)是什么？ E:I am honest responsible and warm-hearted. For example , In May 2010, I organized a travel group to Beijing for my students . I was responsible a

6、rranging rooms and contact with local guide . By my effort ,the trip was quite successful. It make me become more confident. 我是一個(gè)負(fù)責(zé)和熱心的人。舉個(gè)例子，我曾在2010年八月我的同學(xué)組團(tuán)去北京旅游。 我負(fù)責(zé)安排房間和當(dāng)?shù)貙?dǎo)游溝通。在我的努力下這趟旅游很成功，這令我感到很自信。5.R:What are your three great weakness? 你的三個(gè)缺點(diǎn)是什么？E:First I am luck of enough work experiences. S

7、econd I need a all-around regular training . Last my skills of services need to improve. But I will learn and adopt to the new environment in short time.首先我缺少足夠的工作經(jīng)驗(yàn)，其次我需要全方位的正規(guī)培訓(xùn)，最后我的服務(wù)技巧需要完善。但是我很快的適應(yīng)新環(huán)境的。 6. R:What is your philosophy(人生觀)? E:(嚴(yán)肅狀) I hope to do what I like best, enjoying it and ben

8、efit from it.我希望我能做我喜歡的，享受其中并從中獲益。7. R:How would you friends describe you? 你的朋友是這樣描述你的？E:(稍等幾秒表慎重) They will say I am a always ready to help others and concern about them when they in trouble. 他們會(huì)說(shuō)我是一個(gè)隨時(shí)幫助別人并在別人陷入困境時(shí)關(guān)心他人的人。 R:Do you think you are introverted or extroverted? 你是外向性格還是內(nèi)向性格？E:It depends

9、 . When I focus on soms projects. I am introverted .Because I have to pay attention to it. While when I communicate with my friends. I always outgoing.這個(gè)要看情況。當(dāng)我關(guān)注與一件事時(shí)我是內(nèi)向的。因?yàn)槲冶仨氷P(guān)心與它。然而當(dāng)我與朋友交流時(shí)，我總是外向的。8. R:How do you normally handle criticism? 你是如何面對(duì)批評(píng)的？E:If it is my mistake, I will accept construct

10、ive criticism. But if I am right . I hope we can discuss it later when we cool off.如果是我的錯(cuò)，我會(huì)接受建設(shè)性的批評(píng)。但是如果我是對(duì)的，我希望我們能在冷靜之后再討論。10.R:How do you handle your failure? 面對(duì)失敗你會(huì)如何做？E: None of us was born “prefect”. But I must find out why I make such a mistake and I will learn lesson from it.我們沒有人生來(lái)就是完美的。但是我

11、必須從錯(cuò)誤中學(xué)到為什么會(huì)犯錯(cuò)并吸取教訓(xùn)。11. R:What amateur active have you ever taken part in? 你平時(shí)有哪些業(yè)余活動(dòng)？E:My hobbies are reading, listing to music ,singing .And my favourite sports are riding bicycle and playing badminton.我喜歡閱讀、聽音樂(lè)、唱歌。我喜歡的運(yùn)動(dòng)有騎自行車和打羽毛球。 12. R:Would you mind introducing your family ?/ Please say someth

12、ing about your family? 你可以介紹一下你的家庭嗎？E:There are three people in my in my family . My parents both are workers. My father is work hard everyday. He tell that a good staff should be responsible for his work on. My mother is a warm-hearted person so that all the people are willing to together with her.

13、 I love them very much . I hope to take care of them by my own effort.我的家有三個(gè)人。我的父母都是工人。我的爸爸每天努力工作，他教導(dǎo)我一個(gè)好員工應(yīng)該對(duì)自己的工作高度負(fù)責(zé)。 我的媽媽是一個(gè)熱心的人所以很多人都愿意和她在一起。我很愛他們，希望能夠痛過(guò)自己的努力照顧他們。 13.R:What courses did you study at school/university? 你在學(xué)校學(xué)習(xí)了哪些課程？E:I studied courses in University including the housekeeping mana

14、gement , food and beverage management . Health and recreation management and so on. 學(xué)習(xí)的課程有客房管理、餐飲管理、康樂(lè)管理和其他。 14. R:How do you like the level of your English skills? 你的英語(yǔ)水平怎樣？E: I have got a CET4 certification . I am good at reading and writing . I can communicate with foreigners fluently . At school

15、 I have learned hotel english ,so I can handle the hotel affairs in English.我取得了四級(jí)證書?？梢允炀毜拈喿x和寫作。我可以和外國(guó)客人流利交流。在學(xué)校是我學(xué)習(xí)過(guò)酒店英語(yǔ)可以用英語(yǔ)處理酒店事物。15. R:Why do you think english is very important?為什么你認(rèn)為英語(yǔ)很重要？E: English is spoken all around the world. If my English is good I can travel around the world . Meanwhile

16、 it is a tool communication with others.英語(yǔ)是通行全世界的，如果我英語(yǔ)好的話就可以走遍全世界。同時(shí)這是一種和其他人交流的工具。16:R:How do you like your senior leader who led you directly before? 以前領(lǐng)導(dǎo)你的主管怎么樣？E:My leader helped me a lot . He give me many good suggestions and correct my mistakes in time.我的領(lǐng)導(dǎo)幫助了我很多。他給了我很多建議并及時(shí)糾正我的錯(cuò)誤。17. R:How do

17、 handle your conflict with your colleagues in your work? 你如何處理與同事在工作中的矛盾？E:I think we should cool off . Then I tell him what I think in a polite way . And I hope to listening to his or her idea.我認(rèn)為我們應(yīng)當(dāng)冷靜。之后用禮貌的方式告訴我的想法。同時(shí)我也希望聽到他的看法。18. R:What do find frustrating in a work situation? 在工作中讓你感到沮喪的情形時(shí)什么

18、樣的？E:If my customers did not satisfy my service or I made a mistake in work which make me frustrating. 我的服務(wù)不能讓客人滿意或者我在工作中的錯(cuò)誤讓我感到沮喪。 19. R:Could you list some difficulties during your work? And how did you conquer them? 在工作中你遇到過(guò)哪些困難？ 你是怎樣克服的？E:Customers often complain the speed of serving is too slow

19、, they hope us to urge. In such a situation I always apologize first and speed up as fast as I can.客人總是抱怨服務(wù)的速度太慢，他們希望我們快一點(diǎn)。在這種情況下我總是表示歉意并盡快加快速度。20. R:What basic principle do you apply to your work ? 你選擇應(yīng)聘這份工作的因素是什么？E:Firstly this job should be what I interested in and Secondly it should have a huge

20、space of development.首先這份工作我感興趣，還有它有很大的發(fā)展空間。21. R:How do you know the message that we have this vacancy? 你是如何知道這個(gè)職位空缺的？E: I know the information form your website.我從你們的網(wǎng)站得知的。22. R:Why do you want to work on hotel ?為什么你想在酒店工作？E:Firstly , the hotel industry has a huge space of development in our city.

21、 Secondly, the hotel staff are required to have professional skills and awareness of cooperation . I want to practice myself in hotel industry. Thirdly, my major is hotel management ,I hope to make practical use of the knowledge that I learned in hotel services.第一酒店業(yè)在我們的城市有很大的發(fā)展空間。第二酒店員工需要專業(yè)的技能和合作意識(shí)

22、，我希望能夠在酒店業(yè)鍛煉自己。第三我的專業(yè)是酒店管理，我希望將所學(xué)知識(shí)運(yùn)用到酒店服務(wù)中去。23. R:Why are you interested in our hotel ?為什么你對(duì)我們酒店感興趣？E:Because we all ,know that our hotel is a International Chain Five-Star Hotel . So I believe that the hotel management level is very professional and it has a bright future.因?yàn)楸娝苤覀兙频晔且患覈?guó)際五星級(jí)連鎖酒店，所以

23、我信任酒店的管理水平會(huì)特別專業(yè)，相信酒店會(huì)有遠(yuǎn)大的前景。24. R:If you enter our hotel ,what section would you like to work in?如果你進(jìn)入我們酒店，你會(huì)選擇哪個(gè)部門？E: I apply for the Concierge because I want to make face-to-face communications with guests so that I can give them my the best services. In addition , I hope by my effort I can become

24、 a Les chef dor. 我申請(qǐng)?jiān)诙Y賓部工作因?yàn)槲蚁Ｍ芎涂腿俗雒鎸?duì)面的交流以為他們提供最好的服務(wù)。另外，我希望通過(guò)努力成為一名金鑰匙。25. R:Working in hotel is really hard so can you accept that? 在酒店工作是很累的，你可以接收嗎？E:Yes. I am very health . This is a very good opportunity to practice myself . I do hope I can get this job . I promise I will work hard and make you

25、 satisfied.可以，我很健康。這是一個(gè)很好鍛煉我自己的機(jī)會(huì)。 我發(fā)誓我會(huì)努力工作讓你滿意的。26. R:If the guest complains to you, what do you do?如果客人向你投訴，你會(huì)怎么做？E:I should patiently listen to reason that the guests complain about . If it is our problem I would contact the related departments to solve it , and try my best to make guests feel a

26、t satisfied.我會(huì)耐心的聽取客人投訴的理由。如果是我們的問(wèn)題我會(huì)聯(lián)系有關(guān)部門進(jìn)行解決，盡量的令客人滿意。 27. R:Do you think smiling is very important when you are working?你認(rèn)為微笑在工作中重要嗎？E:Smile is a kind of language which can be understand by everyone , especially in service industry, smile can make the guests feel at home. 微笑是能被所有人理解的語(yǔ)言，特別是在服務(wù)行業(yè)微

27、笑可以令客人感到賓至如歸。28. R:How would you receive a difficult customers? 你服務(wù)過(guò)挑剔的客人嗎？E:I will try all my best to meet the requirements of the guests. But if he or she demands exceeds, I have to politely to refuse him/her.我會(huì)盡我所能滿足客人的要求。但是如果他她的要求過(guò)分的話，我會(huì)禮貌的解決他她。29. R:Can you work on shift?/Can you work overtime?

28、你可以倒班嗎？ 你可以加班嗎？E:No problem ,I obey the arrangement of the hotel.沒問(wèn)題，我服從酒店的安排。30. R:If you are employ by the hotel , what will you do firstly?如果你被酒店錄取了，你首先會(huì)怎么做？E:I will be the first to read the employee handbook and accept training .And at the same time I need to make a good relationship with my colleagues. Try all my best to adopt to the new environment