[2022年秋期]3938國開電大?？啤豆芾碛⒄Z2》歷年期末考試(第三題閱讀理解選擇題)題庫[分學期版]

1、 2021年秋期3938國開電大專科管理英語2歷年期末考試（第三題閱讀理解選擇題）題庫分學期版2021年7月試題及答案21-25題：閱讀下列短文，從A、B、C三個選項中選出一個正確答案，并將答案序號寫在答題紙上。Passage 1The houses we live in are very important. They keep us from being cold in the winter and hot in the summer. In the winter they keep out the snow. They also keep out the wind. Even if it

2、 is blowing outside, we are nice and warm inside. In the summerhouses keep the hot sun from us.When it rains, they keep us from getting wet.Houses are also places where we can feel safe. People cant get at us or our things. Houses give us a place to be together with our families and friends. Mothers

3、 and fathers care for their children there.The children play there.The family eat and sleep under the same roof,Houses are different in many ways. They are made of different things. Some houses are made of wood. Some are made of stone. Sometimes more than one thing is used to make a house. Houses co

4、me in different sizes. Some houses have only one room, Some houses have more than one room. Big apartment houses found in cities have a great many rooms. They hold many families. The rooms in which each family lives are called an apartment.Houses are different in the ways they are built. Houses in h

5、ot countries can be lightly built.In places i trains much of the time, houses must keep out the water.2L Which of the following is NOT mentioned in the passage?People feel safe in house.Families and friends live in the same house.Children often play in house.答案BAccording to the passage, the house ca

6、n keep outthe windthe snowthe wind and the snow答案cHouses are in sizes and many waysbeautifulthe samedifferent答案cWhich of the following is probably NOT the thing used to build houses?steelcottonstone答案BFrom the passage we can infer that peoplein hot places like to live the lightly-built houses to get

7、 heatin the cold places like to live in the strong houses to keep safein some places where i trains much of the time like to live in house which can keep 答案A2021年1月試題及答案21-25題：閱讀下列短文，從A、B、C三個選項中選出一個正確答案，并將答案序號寫在答題紙上。 Passage 1The houses we live in are very important. They keep us from being cold in

8、the winter and hot in the summer. In the winter they keep out the snow. They also keep out the wind. Even if it is blowing outside, we are nice and warm inside. In the summerhouses keep the hot sun from us.When it rains, they keep us from getting wet.Houses are also places where we can feel safe. Pe

9、ople cant get at us or our things. Houses give us a place to be together with our families and friends. Mothers and fathers care for their children there. The children play there. The family eat and sleep under the same roof,Houses are different in many ways. They are made of different things. Some

10、houses are made of wood. Some are made of stone. Sometimes more than one thing is used to make a house. Houses come in different sizes. Some houses have only one room, Some houses have more than one room. Big apartment houses found in cities have a great many rooms. They hold many families. The room

11、s in which each family lives are called an apartment.Houses are different in the ways they are built. Houses in hot countries can be lightly built.In places i trains much of the time, houses must keep out the water.Which of the following is NOT mentioned in the passage?People feel safe in house.Fami

12、lies and friends live in the same house.Children often play in house.答案BAccording to the passage, the house can keep outthe windthe snowthe wind and the snow答案cHouses are in sizes and many waysbeautifulthe samedifferent答案CWhich of the following is probably NOT the thing used to build houses?steelcot

13、tonstone答案BFrom the passage we can infer that peoplein hot places like to live the lightly-built houses to get heatin the cold places like to live in the strong houses to keep safein some places where i trains much of the time like to live in house which can keep答案A2020年9月試題及答案21-25題：閱讀下列短文，從A、B、C三個

14、選項中選出一個正確答案，并將答案序號寫在答題紙上。 Passage 1PPHC and Goose neck are two organizations that do similar community work. Each has hired a new staff member to make contact with and provide services to new parents.Elaine has accepted a job with PP HC. She has a degree in psychology but has never done this type of

15、 work before. On her first day, after showing her to her desk and intro due ing her to colleagues, the director gives her a town map and a list of the names of the families she will be responsible for, and wishes her luck. After lunch, Elaine sets out to contact the families, worried about what she1

16、1 door say when she meets them.Mark has a degree similar to Elaine s, and has just been hired by Goose neck. On his first day, he learns that his job will consist of training for the next week. Mark spends two days going on family visits with experienced staff members, and discusses with them what t

17、hey did and why. He role-plays some situations with other staff members, and gets some direct instruction from them. By the following week, when hes on his own, he feel she has a pretty good idea of what he needs to do, and how to go about it. And he knows that his training will continue.Which situa

18、tion wou1d you rather be in, being thrown into the thick of things with no training or being trained to prepare for the work youre going to do?What are PPHC and Goose neck?They are two companies that do similar business.They are two organizations that do different community work.They are two organiz

19、ations that do similar community work.答案cWhich degree does Elaine have?Psychology degree.Physiology degree.Sociology degree.答案AWhich of the following statements is TRUE according to the passage?Elaine has done this type of community work so her organization doesn t provide staff training.Mark has a

20、clear idea of his job after the training.Mark knows his training comes to an end.答案BHow is Mark trained to be prepared for his work?Mark spends two days on family visits with experienced staff members and discuss with them.Mark role-plays some situations with other staff members and gets some direct

21、 instruction from them.Both A and B.答案CWhat is the main idea of the passage?The importance of training.Different training ways.Elaines and Marks work experience答案A2020年7月試題及答案21-25題：閱讀下列短文，從A、B、C三個選項中選出一個正確答案，并將答案序號寫在答題紙上。 Passage 1Angry customers tend to aim their dissatisfaction and complaints at

22、staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below area few guide

23、lines to help you develop your own personal strategy for dealing with angry customers：Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve the s

24、ituation and send the customer away happy.Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.Show that you care： Use every opportunity to express

25、 your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behaviour.Control your anger and be patient. Learn to relax and ca

26、lm yourself. Having patience with your customers and with yourself will go along way in winning over hostile customers.The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them. If you follow the above tips, you are on you

27、r way to succeeding in your career.At whom do angry customers tend to aim their dissatisfaction and complaints?Staff members.Company managers.Those who accompany them.答案AWhen a customer shouts rudely at you, you shouldargue back and protect yourselfkeep quiet and leave the customer alonekeep calm an

28、d listen carefully to the customer答案cThe underlined sentence “Use your ears more than your mouthv means.Your mouth is not more important for you than your earsYou should listen more than you speakYou should talk more than you listen答案BWhen dealing with an angry customer, which is NOT the right attit

29、ude?Be concerned.Be patient.Beam used答案cWhich of the following statements is true according to the passage?When the customers complain, you neednt listen carefully.You needn，t say sorry to those angry customers.You should relax yourself and try to understand the angry customers.答案c2020年1月試題及答案21-25題

30、：閱讀下列短文，從A、B、C三個選項中選出一個正確答案，并將答案序號寫在答題紙上。 Passage 1Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you w

31、ish to be +successful in any business, then you have to learn how to handle angry customers. Listed below area few guidelines to help you develop your own personal strategy for dealing with angry customers：Never argue back. You must stay calm and aim to satisfy the customer even in the most difficul

32、t situations. It is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve the situation and send the customer away happy. Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why

33、the customer is complaining, so that satisfactory steps can be taken.Show that you care： Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the cust

34、omer over. There will be a significant change in their behaviour.Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go along way in winning over hostile customers.The above guidelines are very useful in every situation in l

35、ife and you can successfully tackle hostile circumstances by following them. If you follow the above tips, you are on your way to succeeding in your career.Angry customers tend to aim their dissatisfaction and complaints atstaff memberscompany managersthose who accompany them答案AWhen a customer shout

36、s rudely at you, you shouldargue back and protect yourselfkeep quiet and leave the customer alonekeep calm and listen carefully to the customer答案cThe underlined sentence in Paragraph 3 meansyour mouth is not more important for you than your ears.you should listen more than you speak.you should talk

37、more than you listen.答案BWhen dealing with an angry customer, which is NOT the right attitude?Be concerned.Be patient.Beam used.答案cWhich of the following statements is true according to the passage?When the customers complain, you needn，t listen carefully.You needn, t say sorry to those angry custome

38、rs.You should relax yourself and try to understand the angry customers.答案c2019年7月試題及答案21-25題：閱讀下列短文，從A、B、C三個選項中選出一個正確答案，并將答案序號寫在答題紙上。 Passage 1Stress around interviews is often influenced by our assumptions we make to ourselves about the process.Countering anxiety-provoking thoughts can help to lowe

39、r levels of anxiety. I just messed up that answer, and theres no hope. ” One poor answer normally does not knock a candidate out of consideration. An interview is like a test, getting an85or 90 might be good enough to get the job.Visualizing success can improve performance and help ease anxiety. Alw

40、ays try imagining positive interactions with your interviewer, particularly in the hours just before your interview.To some extent, relaxation techniques, such as progressive muscle relaxation or breathing exercises, can manage anxiety. If your anxiety around interview is excessive, you might consid

41、er seeing a doctor to develop effective countermeasures.often influences the stress around interviews according to the passage.Interview processAnxiety-provoking thoughtsInterviewers assumptions答案Bget a job?Does one poor answer in an interview influence a candidate toYes.No.Not given.答案BImagining su

42、ccess help a candidate to levels of anxiety?lowerraiseequal 答案AHow can we reduce our stress around interviews?Breathe deeply.Meet friends.Have a big meal.答案Awe go to see a doctor according the author? confidence in an interview.effective measures against anxiety round interview, too much stress arou

43、nd interview.When shouldWhen we loseWhen we findWhen we have答案c2019年1月試題及答案21-25題：閱讀下列短文，從A、B、C三個選項中選出一個正確答案，并將答案序號寫在答題紙上。 Passage 1PP HC and Goose neck are two organizations that do similar community work. Each has hired a new staff member to make contact with and provide services to new parents. E

44、laine has accepted a job with PP HC. She has a degree in psychology but has never donethis type of work before. On her first day, after showing her to her desk and introducing her to colleagues, the director gives her a town map and a list of the names of the families she will be responsible for, an

45、d wishes her luck. After lunch, Elaine sets out to contact the families, worried about what she11 door say when she meets them.Mark has a degree similar to Elaines, and has just been hired by Goose neck. On his first day, he learns that his job will consist of training for the next week. Mark spends

46、 two days going on family visits with experienced staff members, and discusses with them what they did and why. He role-plays some situations with other staff members , and gets some direct instruction from them. By the following week, when hes on his own, he feel she has a pretty good idea of what

47、he needs to do, and how to go about it. And he knows that his training will continue.Which situation would you rather be in, being thrown into the thick of things with no training or being trained to prepare for the work youre going to do?What are PP HC and Goose neck?They are two companies that do

48、similar business.They are two organizations that do different community work.They are two organizations that do similar community work.答案cWhich degree does Elaine have?Psychology degree.Physiology degree.Sociology degree.答案AWhich of the following statements is TRUE according to the passage?Elaine ha

49、s done this type of community work so her organization doesnt provide staff training.Mark has a clear idea of his job after the training.Mark knows his training comes to an end.答案BHow is Mark trained to be prepared for his work?Mark spends two days on family visits with experienced staff members and

50、 discuss with them.Mark role-plays some situations with other staff members and gets some direct instruction from them.Both A and B.答案AWhat is the main idea of the passage?The importance of training.Different training ways.C Elaine sand Marks work experience.答案c2018年7月試題及答案21-25題：閱讀下列短文，從A、B、C三個選項中選

51、出一個正確答案，并將答案序號寫在答題紙上。 PassageSuccessful and memorable events dont just happen, Organizing and holding an event takes planning. Whether its an anniversary, a sporting event or a retirement party, and no matter how much time you have, your events success is in the details.There are some suggestions fo

52、r you to hold a successful event. Decide upon your target audience. The first thing is you should know who your target audience is. From this all the other decisions will fall into place in terms of format, content, prices, location etc,Make a list of details. When you hold an event, you need to con

53、sider everything, from program content, lighting, food serving, transportation to parking and safety. Making a list will ensure you dont overlook things.Have a clear purpose. When you plan an event, you should clearly define its purpose, because the following decision should support it.Do not clash.

54、 Check the calendar.Dont clash with holidays or popular vacation times.Know your limitations. You should be aware of your weakness such as budget or time. If you decide to hold an event in a weeks time, plan for a more familiar affair. If its a big event, prepare several months ahead. If the budget

55、is small, you may have to a lot of do-it-yourself work.Which of the following statement is NOT true according to the passage?To know your target audience first helps you plan your event better.To check the calendar carefully will avoid time conflict.Know the limitation means you should know the audi

56、ences limitation.答案cWhich is not the factor of holding a successful event?*.A clear purpose.A list of details.A invitation.答案cAccording to the passage, what is the key factor to make your event successful?Leadership.Details.Plenty of planning time.答案BWhat is the main idea of this passage?Details the

57、 key to the success of an event.Successful and memorable events dont just happen.How to plan successful events.答案cWhat is the purpose of making list of details?Make sure not overlook things.To follow decisions.To have a clear purpose,答案A2018年1月試題及答案21-25題：閱讀下列短文，從A、B、C三個選項中選出一個正確答案，并將答案序號寫在答題紙上。 Pas

58、sage 1Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below area few guidelines to help you develop your own personal strategy for dealing with angry customers：Never argue back. You must stay calm and aim