海南度假型酒店員工質(zhì)量提升研究14800字

1、海南度假型酒店員工質(zhì)量提升研究14800字 目錄摘要Abstract目錄1.緒論1.1 研究背景及意義1.1.1 研究背景1.1.2 研究意義1.2 研究思路及研究方法1.2.1 研究思路1.2.2 研究方法2.度假型酒店員工效勞程度開展現(xiàn)狀及問題2.1 酒店員工效勞程度開展現(xiàn)狀2.2 進(jìn)步酒店員工效勞程度出現(xiàn)的問題3.影響度假型酒店員工效勞程度問題分析3.1 酒店員工整體素質(zhì)不高3.2 酒店內(nèi)部員工素質(zhì)偏低難以匹配高程度硬件3.3 員工效勞技能不強(qiáng)，操作技能單一3.4 酒店員工滿意度低導(dǎo)致流動(dòng)率高3.5 員工對(duì)顧客性質(zhì)的不平待待遇3.6 員工團(tuán)隊(duì)意識(shí)及創(chuàng)新效勞才能不強(qiáng)4.酒店員工效勞程度的措

2、施保障4.1 進(jìn)步員工自身素質(zhì)，端正職業(yè)理念4.2 加強(qiáng)酒店員工對(duì)設(shè)施設(shè)備的使用純熟度4.3 對(duì)員工進(jìn)展培訓(xùn)，提升效勞技能多樣化4.4 合理的薪酬防止人員流失4.5 建立科學(xué)的VIP效勞質(zhì)量管理體系4.6 在保證效勞質(zhì)量的根底上進(jìn)展產(chǎn)品創(chuàng)新5.結(jié)論參考文獻(xiàn)致謝海南度假型酒店員工質(zhì)量提升研究摘要：21世紀(jì)是質(zhì)量的世紀(jì)，人類社會(huì)已經(jīng)進(jìn)入質(zhì)量社會(huì)，質(zhì)量概念和質(zhì)量需求已經(jīng)深化人們的日常生活中。從根本上說，效勞質(zhì)量是酒店生存與開展的根底，酒店企業(yè)之間的競(jìng)爭(zhēng)實(shí)際上是效勞質(zhì)量的競(jìng)爭(zhēng)，因此，不斷進(jìn)步酒店效勞質(zhì)量，以質(zhì)量求效益是每一家酒店開展的必經(jīng)之路，也是所有酒店管理者共同努力的目的和日常管理的核心局部。效勞

3、質(zhì)量是酒店的生命線，酒店經(jīng)營必須以效勞質(zhì)量圖開展，以效勞質(zhì)量贏得信譽(yù)，以效勞質(zhì)量獲得效益。效勞質(zhì)量管理已經(jīng)成為酒店業(yè)經(jīng)營管理的關(guān)鍵因素和重要內(nèi)容。本文指出度假酒店存在問題是酒店內(nèi)部員工素質(zhì)偏低難以匹配高程度硬件還有員工效勞技能不強(qiáng)，操作技能單一、酒店員工滿意度低導(dǎo)致流動(dòng)率高、員工對(duì)顧客性質(zhì)的不平待待遇、 員工團(tuán)隊(duì)意識(shí)及創(chuàng)新效勞才能不強(qiáng)，在此根底上提出酒店員工效勞程度的措施保障包括進(jìn)步員工自身素質(zhì)，端正職業(yè)理念、加強(qiáng)酒店員工對(duì)設(shè)施設(shè)備的使用純熟度、對(duì)員工進(jìn)展培訓(xùn)，提升效勞技能多樣化、合理的薪酬防止人員流失、建立科學(xué)的VIP效勞質(zhì)量管理體系、在保證效勞質(zhì)量的根底上進(jìn)展產(chǎn)品創(chuàng)新。關(guān)鍵詞：酒店；效勞；

4、員工；客戶Vacationing industry in hainan hotel staff quality improvement researchAbstractthe 21st century is the century of quality, the quality of the human society has entered the society, the quality concept and the quality demand has deep in peoples everyday life. Fundamentally speaking, service qual

5、ity is the foundation of the hotel survival and development, petition among hotel enterprises is actually the petition of quality of service, therefore, continuously improve the quality of hotel service, to the quality strives for the benefits is the way each hotel development, is also the goal of a

6、ll hotel managers to work together and the core part of the daily management. Service quality is the lifeline of the hotel, the hotel management must take the service quality development, to the service quality to win credibility, efficiency obtained on the basis of service quality. Service quality

7、management has bee the hotel operation and management of the key factors and important content.Problems this article points out that the resort is the low quality of employees is difficult to match the high level within the hotel hardware and staff service skills is not strong, the single operation

8、skill, hotel staff satisfaction low lead to high turnover, the nature of the staff to customers, uneven for treatment and service staff team consciousness and innovation ability is strong, on the basis of this puts forward measures to ensure the hotels staff service level including improve staff own

9、 quality, good professional concept, strengthen the hotel staff on the use of the facilities proficiency, the employees training, improve service skills, diversity, reasonable pensation prevent loss of personnel, establish a scientific VIP service quality management system, to guarantee the quality

10、of products on the basis of the service innovation.Key words: the hotel; Service; Employees; The customer1.緒論1.1 研究背景及意義1.1.1 選題背景我國度假型酒店一般位于風(fēng)景美妙的景區(qū)，為旅游者提供配套的效勞設(shè)施和完善的娛樂設(shè)施，使旅客充分的放松身心。度假型酒店坐落的景點(diǎn)，遠(yuǎn)離城市的喧囂，建在自然景區(qū)的周圍，環(huán)境相對(duì)優(yōu)美，空氣質(zhì)量比擬高，能使得游客與大自然進(jìn)展親密接觸。與此同時(shí)，一些度假型酒店為休閑度假者和會(huì)議度假者甚至療養(yǎng)度假者提供了全方位的效勞設(shè)施，很大程度上滿足了度假者的需求，

11、比其他類型的酒店大出數(shù)倍。當(dāng)前酒店產(chǎn)業(yè)快速開展，已經(jīng)在旅游業(yè)中占有重要的地位。隨著近年來海南旅游業(yè)的蓬勃開展，海南的酒店數(shù)量越來越多，競(jìng)爭(zhēng)也越來越劇烈。根據(jù)市場(chǎng)經(jīng)濟(jì)的開展趨勢(shì)，身處效勞領(lǐng)域的企業(yè)應(yīng)該從自身的實(shí)際出發(fā)，從各個(gè)方面進(jìn)步酒店的效勞質(zhì)量，為企業(yè)創(chuàng)造更大的利益。因此，如何在互相的競(jìng)爭(zhēng)中生存下來，就成為海南所有酒店最大的難題。 自海南成立國際旅游島以后，海南的各項(xiàng)體制不斷的完善，極大的改善了海南的投資環(huán)境，導(dǎo)致大量的投資者到海南進(jìn)展投資，這就使得海南的酒店業(yè)受全國先進(jìn)產(chǎn)業(yè)的影響，不斷的在各個(gè)方面進(jìn)展更新，總體表如今兩個(gè)方面：一方面在于硬件方面的不斷更新和改良，從而進(jìn)步酒店的經(jīng)營質(zhì)量和提升酒店的競(jìng)爭(zhēng)力；另一方面海南的酒