Emotion_Management_and_Understanding_Others_Emotion備課講稿

1、Good is good, but better carries it.精益求精，善益求善。Emotion_Management_and_Understanding_Others_EmotionEmotionalIntelligenceWorkshop(EIDC)Chapter4EmotionManagementAgenda：情緒管理（EmotionManagement）因果思維（ConsequentialThinking）了解情緒反應(yīng)環(huán)（EmotionReactionCycle）駕馭反應(yīng)環(huán)選擇點（ChoicePoints）5StepsofEmotionManagement5“Right”of

2、EmotionManagement15CompetenciesofEmotionManagement10WaystoImproveYourEmotionalIntelligence10Waystohelpdifficultpeoplewiththeiremotionalintelligence10Waystomaketheworldamoreemotionalintelligentplace情緒管理過程：認知情緒（EmotionalLiteracy）識別習(xí)慣的情緒模式（EmotionalPatterns）因果思維（ConsequentialThinking）了解情緒反應(yīng)環(huán)（EmotionRea

3、ctionCycle）駕馭反應(yīng)環(huán)選擇點（ChoicePoints）1.因果思維（ConsequentialThinking）定義：指我們分析感受、感受想法,從而判斷最佳選擇的能力與習(xí)慣.功能:可以減少沖動，適當(dāng)延長決策和反應(yīng)時間比較準確地分析、預(yù)測自我及他人的反應(yīng)和動機可以讓我們檢視和預(yù)測自己作出選擇之后的結(jié)果，并分析其因果關(guān)系，有意識地作出行動因果思維練習(xí)工具：情緒代數(shù)學(xué)情緒反應(yīng)環(huán)（EmotionReactionCycle）情緒的產(chǎn)生與反應(yīng)是一個包含3個階段的循環(huán)反應(yīng)環(huán)：預(yù)備（Set-up）產(chǎn)生（Interpretation）升級（Escalation）每個階段之間都有一個關(guān)鍵點：起點（St

4、ate）引爆點（Trigger）反應(yīng)點（Reaction）起點（State）每個階段都會包含我們3個方面的內(nèi)容：感覺（Feeling）想法（Thinking）行為（Acting）3.駕馭反應(yīng)環(huán)選擇點（ChoicePoints）我們可以通過有意識的在情緒反應(yīng)環(huán)上添加3個選擇點來實現(xiàn)情緒的管理：預(yù)備階段（起點引爆點）：預(yù)防（Prevention）產(chǎn)生階段（引爆點反應(yīng)點）：及早介入（EarlyIntervention）升級階段（反應(yīng)點起點）：阻止情緒升級（De-escalation）4.5StepsofEmotionManagementStep1:深呼吸（DeepBreathe）Step2:暫時遠離

5、（Getout）Step3:做點有意思的事情（DoSomething）Step4:成像（Imaging）Step5:回歸（Iamback）5.5“Right”ofEmotionManagementWiththerightperson正確的對象Totherightdegree恰當(dāng)?shù)某潭華ttherighttime恰當(dāng)?shù)臅r間Fortherightpurpose正確的目的Intherightway適當(dāng)?shù)姆绞?5CompetenciesofEmotionManagementCompetency1:Self-RegardWhatisitSelf-Regardistheabilitytoindicateh

6、owgoodwefeelaboutourselfandacceptourselfswarts.TransformationalBenefitsAnexpandingknowledgeofidentitythatisricher,moreflexible,moreconfident,andmoresecure.Aswecontinuetobuildincreasinglypositiveself-regard,weexpandourcapacitytoenjoyourlivesandbeofservicetoothers.ReelPerformerCompetency2:Self-Awarenc

7、eWhatisitEmotionalSelf-Awarenceistheabilitytounderstandwhatwearefeelingandwhy,aswellastoconnectwithourunderlyingbeliefs,assumption,andvalues.Itiskeytoourabilitytocommunicateourfeelingtoothersandstayalignedourtruemotivations.TransformationalBenefitsDevelopstrategiestoeliminateormitigatetheemotionstha

8、tarebringusdown.Enableustobecomehappierandmoreexpansiveandincreaseourcapacitytorelatetoothers.ReelPerformerCompetency3:AssertivenessWhatisitAssertivenessistheabilitytoexpressfeelings,beliefs,andthoughtsanddefendonesrightsinanondestructivemanner.TransformationalBenefitsExponentiallyincreaseourvalue,i

9、mpact,andwell-being.Makeusempoweredpeoplewhofacethatwhichneedstobeaddressedandwhocanbereliedonforclarityandhonesty.ReelPerformerCompetency4:IndependenceWhatisitIndependenceistheabilitytothinkforoneselfandnotbeundulyinfluencedbythethoughts,desires,andemotionsofothers.TransformationalBenefitsActaccord

10、ingtoyoursenseofethicsandvaluesandresiststhepressuretoconforminanunhealthyway.Apersonstaystruetohisbeliefsandintuition,whenthetoughsituationsarise,willhavethegumptiontofacethechallengespresented.ReelPerformerCompetency5:Self-ActualizationWhatisitSelf-Actualizationistheabilitytostrivetoactualizeonesp

11、otentialcapacity,abilitiesandtalents.Itrequirestheabilityanddrivetosetandachievegoals,beinginvolvedinandfeelingcommittedtovariousinterestsandpursuits.Self-actualizationisalife-longeffortleadingtotheenrichmentoflife.TransformationalBenefitsThepotentialasonegrowsSelf-Actualizationisunlimited.Welcometh

12、esurprises.Wearemuchmorecomfortable,resilient,andfuntobewithwhenweknowweareontherightpath.ReelPerformerCompetency6:EmpathyWhatisitEmpathyistheabilitytounderstand,beawareof,besensitiveto,andvicariouslyexperiencethefeelings,thoughts,andexperiencesofanother.TransformationalBenefitsGetamoreaccuratereado

13、nwhatsomeoneisseekingtotellusandhelptodevelopamoreeffectiveresponsetoothers.Takepersonalresponsibilityfortheeffectivenessofcommunication.ReelPerformerCompetency7:SocialResponsibilityWhatisitSocialResponsibilityistheabilitytorecognizeandassumeresponsibilityforthewell-beingofthelargergroupandfortheoth

14、erindividualswholiveandoperatewithinit.TransformationalBenefitsThemoreresponsibilitywetake,thesaferwewillfeel,themorewecanachieve,thebetterwecancareforthefragileenvironmentthatsupportsus.Feelagreatersenseofpurpose,feelmorevaluedandappreciated,feellessstresswhenweknowwearenotalone.ReelPerformerCompet

15、ency8:InterpersonalRelationshipsWhatisitInterpersonalRelationshipsistheabilitytoestablishandmaintainmutuallysatisfyingrelationshipsthatarecharacterizedbyintimacyandbygivingandreceivingaffection.TransformationalBenefitsBringahostofbenefitsfromstressreductiontoincreasedproductivityandcreativity,aswell

16、asanexpandedenjoymentoflife.Noticemoreeaseandsuccessinachievingthegoalsthatyoudesire.ReelPerformerCompetency9:StressToleranceWhatisitStressToleranceistheabilitytochoosecoursesofactionforcopingwithstress,overcomingthespecificproblemathand,controlorinfluencethestressfulsituation.TransformationalBenefi

17、tsImproveonesabilitytodealwithstressandexpandsonesportfolioofstressmanagementstrategies.Buildonesconfidence,sodoesonesoptimisticoutlookregardingmanagingfuturestressfulsituations.ReelPerformerCompetency10:ImpulseControlWhatisitImpulseControlistheabilitytoresistordelayanimpulse,drive,ortemptationtoact

18、.Itentailsacapacityforacceptingonesaggressiveimpulses,beingcomposed,andcontrollingaggression,hostility,andirresponsiblebehavior.TransformationalBenefitsIncreaseproductivityandimproveself-regard.Improvedresultsinthedailychallengesoflifeappear.ReelPerformerCompetency11:RealityTestingWhatisitRealitytes

19、tingistheabilitytoseethingsobjectively,thewayyouare,ratherthanthewaywewishorfeartobe,toaccuratelysizeuptheimmediatesituation.TransformationalBenefitsAvoidtheunexpectedloss,disapointmentandbadluckthatwecaninadvertentlycauseforourselvesandothers.Helpusgetonthesamepagewitheveryonewhoisinvolvedandkeepou

20、reffortscoordinated.ReelPerformerCompetency12:FlexibilityWhatisitFlexibilityistheabilitytoadjustonesfeelings,thoughts,andbehaviortochangingsituationsandconditions.TransformationalBenefitsMorefreedom,lessoftenneedingtoberight,lifebalance,lightenedworkload,lessstressanddefensiveness.ReelPerformerCompe

21、tency13:ProblemSolvingWhatisitProblemSolvingistheabilitytoidentifyanddefineproblemsaswellastogenerateandimplementpotentiallyeffectivesolutions.TransformationalBenefitsAddtoyourvalueasateamplayer,makeyoumoreproductiveandeffectiveregardlessofthefieldinwhichyouwork.Makelifeflowsmoothlyandmoreenjoyably.

22、ReelPerformerCompetency14:OptimismWhatisitOptimismistheabilitytolookatthebrightersideoflifeandtomaintainapositiveattitudeeveninthefaceofadversity.TransformationalBenefitsAmeasureofhopeinonesapproachtolife.Hasanenormousinfluenceonwhatourfuturerealitywillbecome.ReelPerformerCompetency15:HappinessWhati

23、sitHappinessistheabilitytofeelsatisfiedwithoneslife,toenjoyoneselfandothers,andtohavefun.TransformationalBenefitsSlowdownandopentoourinherentcompassion,helpustoconnectbeinganddoing.Experiencevaluablechangesinphusicalwell-being,beingmoreateaseandmorecheerful.ReelPerformer10WaystoImproveYourEmotionalI

24、ntelligenceBecomemoreself-AwareExpressyourthoughts,feelings,andbeliefsDiscoveryourinnerpassionsKnowyourstrengthsandweaknessesStartbeingmoreempathicManageanotherpersonsemotionsBesociallyresponsibleManageyourownimpulsesBemoreflexibleBehappy10WaystohelpdifficultpeoplewiththeiremotionalintelligenceTaket

25、heindirectapproachHavingatalkKnowingwhetheryouvebeenheardGaugingtheintentiontochangeGivingfeedbackProvidingstrategiesCheckingprogressExploringtheeffectofpoorbehaviorExplainingindifferentwaysSellingonbenefits10WaystomaketheworldamoreemotionalintelligentplaceCaringforothersFocusingonotherpeopleWorkingonyourselfHelpingyourfamilyGivingbacktoyourcommunityImprovingyourworkplaceBringbackcivilityReducinghateTakingupaca