高教版中職英語(yǔ)(基礎(chǔ)模塊第3冊(cè))Unit4《Illhavetohavemycellphonereplaced》教學(xué)課件

1、Unit 4 ReadingRevisionHow can I help you, sir?What is the problem?Im so sorry for the inconvenience we have caused you.Would you like a refund?Would you please show me your receipt?Sentence Patterns:Staff:Customers:I bought . in your shop. . (problem)Its still under guarantee.Im very disappointed at

2、 its quality.I want to have . replaced.Thank you!Live ShowWords Spellingcomplain v./ complaint n.leaflet apologize pldaz v. apology pld n.expressassembly linesembl contractsign a contractphotographerftgrf(r) Words Guessing1. You helped me a lot, so I want to express(表達(dá)) my gratitude to you. 2. The b

3、ig fire cause a big loss.3. Congratulations! You can come to work in our company at once. As for your salary(薪水）, you will get the same as other workers. 4. If you want to earn more money, you should reduce the cost(成本).5. You are the manager, so you should arrange the staffs job. 6.understandmising

4、Patience n.delayed solution deal withexpect 期待，期望解決方式處理耐心延遲的Reading Dear Mr Smith, I felt very sorry to read your letter of August 17 about the incorrectly produced leaflets. Since we have been partners for so long, I have already worked out a solution to this problem. Thomas R. SmithDrivers Co.3489

5、 Green Ave.Olympia, WA 98502ReadingReading First of all, I express my apology for the delayed production. The assembly line of our company broke down so that we couldnt finish it on time. As we have signed the contract, we will pay for your loss. Secondly, as for the incorrectly produced leaflets, I

6、 think there must have been a communication problem between us. We thought that you expected black and white leaflets. Were sorry for the mistake and well take all the incorrect leaflets back and produce full color copies for you immediately. Whats more, we will reduce the price by 10%. Reading You

7、can decide on when and where to take the photos again. Our photographer will arrange for you to meet, wherever you want to. Sorry again for all the trouble. Hope there will be no more misunderstandings. Thank you for your patience.Sincerely,Richard BrownPresidentRead and choose.ReadingWhat is the le

8、tter for?Making a complaint.Discussing a project with a business partner.Expressing gratitude.Dealing with customers complaint.What problems are the complaints about?1. the delayed production2. incorrectly produced leafletsRead and complete.ReadingProblemReasonSolutiondelay of productionincorrectly

9、produced leafletsThe assembly line of thecompany broke down.There was a communication problem. They thought Mr Smith wanted black and White leaflets.Pay for Mr Smiths loss.Take the incorrectleaflets back and produce the full color leaflets immediately. Reduce the price for Mr Smith by 10%.Discussion

10、 Discuss and choose what Mr. Smith complained in his letter.We were very disappointed to see the leaflets you produced for our company.We expected to get the leaflets on August 10, but you sent them to us on August 16.The color of the leaflets is not as beautiful as we agreed in the contract.We expe

11、cted full color leaflets, but instead, we found black and white photos in the leaflets.The delay of 6 days has caused us a big loss.( )( )( )( )( )WritingOral PracticeLetter Patterns Dear ., Para1: Express the apology. Para2:Give the solution. Para3: Say sorry again! Yours, . First of all, .Secondly

12、,.Whats more, .Please imagine, you are Mr. Smith now, you are writing the complaint letter!Please discuss with your partners.Letter Patterns Dear ., Para1: Express the disappointment. Para2: Show the problemFirst of all, .Secondly,.Whats more, . Para3: I hope to receive your reply! Yours, . SampleWr

13、itingDear Sir, We were very disappointed to see the leaflets you produced for our company. First of all, we expected to get the leaflets on August 10, but you sent them to us on August 16. Secondly, We expected full color leaflets, but instead, we found black and white photos in the leaflets. Whats

14、more, the delay of 6 days has caused us a big loss. We suggest that you give us a 10% discount. I hope to receive your reply! Yours, Thomas R. SmithHomeworkP61 Exercise 13Read and answer.WritingDear Sir, We are writing to inform you that the cameras we ordered on July 13 arrived in unsatisfactory co

15、ndition. After examination, we found that 5 cameras were badly damaged, obviously because of the poor packing. Therefore, we cannot sell them at the normal price and suggest that you give us a 10% discount. If you cannot accept, Im afraid we shall have to return them for replacement. Hope you unders

16、tand that we expect compensation for our damaged goods. Yours, Carl ThomasThe cameras were badly damaged.Yes, because the damage brought inconvenience to the customers.Read and answer.Writing1) What had happened to the cameras by the time they reached the customers? _2) If you were the manager, woul

17、d you agree to give a discount to the customers? Why or why not? _3) If you were the manager, what would you do to avoid such inconvenience to customers in the future? _We may set up some regulations to avoid similar problems.Read and complete.Writing first of all secondly whats moreBB Bridge Ltd.13

18、2 Riverside RoadLondon, EnglandDear Mr Thomas, I am very sorry to learn from your letter of August 15 that the cameras you ordered on July 13 were damaged during shipping. Writing _, I express my apology for the inconvenience we caused you. _, _ as you asked. _, _ _ to avoid future inconvenience to

19、customers. We regret your need to write to us, and we guarantee the safe delivery of your orders in future. Yours, John BarrettFirst of allwe agree to give you a 10% discount I have set up some regulationsWhats moreSecondly編者語(yǔ)要如何做到上課認(rèn)真聽講？我們都知道一個(gè)人的注意力集中時(shí)間是有限的，一節(jié)課45分鐘如何保持時(shí)時(shí)刻刻都能認(rèn)真聽講不走神呢？1、往前坐坐的位置越靠后，注意

20、力就越難集中。老師不會(huì)注意到你的事實(shí)可以讓你不再緊張，放心去做別的事情。坐在后面，視線分散，哪怕你是在看老師，如果有人移動(dòng)，你的視線就會(huì)飄到那個(gè)同學(xué)的后腦勺上去，也就無(wú)法集中注意力。而且，坐在后面很難讀到老師的表情。認(rèn)真聽講不單純是指聽老師說(shuō)的話，把握老師的表情和語(yǔ)調(diào)之類的小細(xì)節(jié)也是很有必要的。說(shuō)話比平時(shí)更用力，或者表情嚴(yán)肅地強(qiáng)調(diào)的那個(gè)部分幾乎百分之百地會(huì)出現(xiàn)在考試中。但是如果坐在后面，那種重要的提示就全都錯(cuò)過(guò)了。與此相反，如果坐在前面，首先心情就很不同，自己比別人靠前的感覺讓你聽課時(shí)的態(tài)度變得更積極。與老師眼神交會(huì)的機(jī)會(huì)增多，感覺就好像是老師在做一對(duì)一個(gè)人輔導(dǎo)。有的學(xué)生恰恰就是因?yàn)檫@一點(diǎn)，討厭坐在前面。和老師眼神交會(huì)非常有負(fù)擔(dān)，稍微做點(diǎn)兒小動(dòng)作就會(huì)被老師發(fā)現(xiàn)，非常不方便。而且坐在前面說(shuō)不定還會(huì)被問到一些難以回答的問題。但是，那卻是提升成績(jī)最快的方法。學(xué)習(xí)要帶有一定程度的緊張感，坐在前面，自然而然就會(huì)緊張起來(lái)。沒有必要自己費(fèi)心思集中精神，那種環(huán)境就能幫助你做到。雖然看上去好像不太方便，但其實(shí)那才是最便于學(xué)習(xí)的位置。2、不要看書，要看老師的眼睛只要老師不是在一味地讀教材，那老師的“話”就不可能和你低頭看著的教材上的“文字”一致。頭腦聰明的學(xué)生，也許能做