南開大學(xué)22年春學(xué)期《酒店業(yè)培訓(xùn)與人才發(fā)展（一）（二）（EI雙語）》在線作業(yè)-00004

1、-本頁為預(yù)覽頁P(yáng)AGE14-本頁為預(yù)覽頁-本頁為預(yù)覽頁22春學(xué)期（高起本：1509、1603、1609、1703）酒店業(yè)培訓(xùn)與人才發(fā)展（一）（二）（EI雙語）在線作業(yè)-00001第1題. 計(jì)算機(jī)輔助學(xué)習(xí)的優(yōu)點(diǎn)是()選項(xiàng)A：幫助學(xué)員更容易地理清思路選項(xiàng)B：提供個(gè)性化數(shù)據(jù)反饋和需求和結(jié)果的評估信息選項(xiàng)C：提高員工學(xué)習(xí)積極性，幫組其學(xué)習(xí)和理解選項(xiàng)D：為學(xué)員探索、實(shí)驗(yàn)、交流和反思提供機(jī)會，特別是合作解決問題或交流練習(xí)參考答案：B第2題. 以下不屬于觀察法的特點(diǎn)的是選項(xiàng)A：需要配合其他調(diào)查工具使用選項(xiàng)B：是一種基本方法選項(xiàng)C：時(shí)間短選項(xiàng)D：需要對員工有所了解參考答案：C第3題. 以下哪一個(gè)選項(xiàng)不是對主管

2、培訓(xùn)進(jìn)行評估的信息獲取來源()。選項(xiàng)A：主管選項(xiàng)B：老板選項(xiàng)C：經(jīng)理選項(xiàng)D：員工參考答案：B第4題. 以下屬于培訓(xùn)后評估的作用的是選項(xiàng)A：編制培訓(xùn)計(jì)劃，確保項(xiàng)目設(shè)計(jì)合理選項(xiàng)B：以控制培訓(xùn)實(shí)施的有效程度選項(xiàng)C：使企業(yè)管理者明確培訓(xùn)項(xiàng)目優(yōu)劣，為后期開展培訓(xùn)工作提供參考選項(xiàng)D：根據(jù)新情況調(diào)整變通參考答案：C第5題. ()provides a means for both the trainer to improve the training and the learner to make better use of the training.選項(xiàng)A：Analyze選項(xiàng)B：Design選項(xiàng)C：Deve

3、lop選項(xiàng)D：Evaluate參考答案：D第6題. Labor?related benefits deriving from effective training are:選項(xiàng)A：Fewer employee grievances選項(xiàng)B：Fewer lawsuits選項(xiàng)C：Less likelihood of a strike選項(xiàng)D：all of the above參考答案：D第7題. 以下不屬于培訓(xùn)需求信息的收集方法是選項(xiàng)A：問卷調(diào)查法選項(xiàng)B：訪談法選項(xiàng)C：工作任務(wù)分析法選項(xiàng)D：專家打分法參考答案：D第8題. ()actually break out of the ADDIE system.

4、選項(xiàng)A：Knirk and Gustafson Design Model選項(xiàng)B：Rapid Prototyping Design Model選項(xiàng)C：Jerrold Kemp Design Model選項(xiàng)D：Gerlach?Ely Design Model參考答案：B第9題. 以下不屬于人員層面的培訓(xùn)需求分析的內(nèi)容的是選項(xiàng)A：員工的專長選項(xiàng)B：工作描述書選項(xiàng)C：員工年齡結(jié)構(gòu)選項(xiàng)D：員工能力分析參考答案：B第10題. 測量培訓(xùn)的內(nèi)容由什么來確定?選項(xiàng)A：組織目標(biāo)選項(xiàng)B：學(xué)院目標(biāo)選項(xiàng)C：部門目標(biāo)選項(xiàng)D：培訓(xùn)師目標(biāo)參考答案：A第11題. 在酒店商業(yè)聯(lián)盟(HBA)輔導(dǎo)計(jì)劃中考慮到學(xué)生比其他更有經(jīng)驗(yàn)的員工

5、需要更多的定期輔導(dǎo),因此使用()的方式進(jìn)行。選項(xiàng)A：團(tuán)隊(duì)輔導(dǎo)選項(xiàng)B：選擇輔導(dǎo)選項(xiàng)C：定期輔導(dǎo)選項(xiàng)D：案例輔導(dǎo)參考答案：A第12題. 以下哪些不屬于師徒制活動()選項(xiàng)A：鼓勵參與團(tuán)隊(duì)選項(xiàng)B：閱讀選項(xiàng)C：調(diào)研選項(xiàng)D：參加專業(yè)協(xié)會參考答案：C第13題. 下列選項(xiàng)中()不屬于高層經(jīng)理的培訓(xùn)需求。選項(xiàng)A：調(diào)整愿景、戰(zhàn)略和行為選項(xiàng)B：改善內(nèi)部流程選項(xiàng)C：關(guān)注時(shí)事選項(xiàng)D：保持高績效參考答案：C第14題. ()can include payments and wages to instructors, technicians, any support staff, and training developer

6、s.選項(xiàng)A：Delivery costs選項(xiàng)B：Materials costs選項(xiàng)C：Other costs選項(xiàng)D：Labor costs參考答案：D第15題. Which of the following is not an important factor in determining a successful employee orientation?選項(xiàng)A：Language and cultural differences among employees選項(xiàng)B：Varying literacy levels among employees選項(xiàng)C：The employee orienta

7、tion space選項(xiàng)D：Convenient reference material參考答案：C第16題. Competencies that are important for property trainers exinclude:選項(xiàng)A：Industry awareness選項(xiàng)B：Organization understanding選項(xiàng)C：Understand the qualities of effective employees and model/train those qualities選項(xiàng)D：Negotiation/contracting skills參考答案：C第17題.

8、()課程的時(shí)間較短,可以專注于更具體的主題,如營銷策略和電子商務(wù)問題。選項(xiàng)A：EMBA選項(xiàng)B：非學(xué)位公開招生選項(xiàng)C：定制課程選項(xiàng)D：在線高管參考答案：B第18題. 在組織層面進(jìn)行需求評估的主要目的是選項(xiàng)A：找出問題的起因選項(xiàng)B：增強(qiáng)培訓(xùn)需求的可信度選項(xiàng)C：設(shè)計(jì)滿足企業(yè)需求的培訓(xùn)課程選項(xiàng)D：著眼于全局并最終解決問題參考答案：D第19題. Which of the following is not an useful tip to channel your bodys nervous energy and prepare constructively for the training sessio

9、n?選項(xiàng)A：Practice選項(xiàng)B：Calm down選項(xiàng)C：Visualize選項(xiàng)D：Have fun參考答案：B第20題. ()help participants develop new skills in a safe environment.選項(xiàng)A：Role plays選項(xiàng)B：Case studies選項(xiàng)C：Small group interaction選項(xiàng)D：One?on?one sessions參考答案：A第21題. Some of the follow?up activities that become cost items are:選項(xiàng)A：Surveys選項(xiàng)B：Support

10、services選項(xiàng)C：Questionnaires選項(xiàng)D：Interviews參考答案：A,C,D第22題. 以下可以引起參與者的興趣的有選項(xiàng)A：說明培訓(xùn)是否為強(qiáng)制性的選項(xiàng)B：指出培訓(xùn)帶來的進(jìn)步選項(xiàng)C：使用類比和隱喻選項(xiàng)D：使用迷你案例來說明培訓(xùn)的益處參考答案：A,B,C,D第23題. 組織成員抵制變革的原因包括()。選項(xiàng)A：資金問題選項(xiàng)B：缺乏信任選項(xiàng)C：能力不足選項(xiàng)D：害怕工作變動參考答案：A,B第24題. Turnover costs are commonly separated into three categories that are:選項(xiàng)A：Replacement costs選

11、項(xiàng)B：Training costs選項(xiàng)C：Assessment costs選項(xiàng)D：Separation costs參考答案：A,B,D第25題. Job analysis involves two steps,they are:選項(xiàng)A：creating a task list選項(xiàng)B：analyze each task選項(xiàng)C：developing a job breakdown for each task選項(xiàng)D：analyze the job參考答案：A,C第26題. 以下屬于評估培訓(xùn)課程的益處的有選項(xiàng)A：改進(jìn)課程提高質(zhì)量選項(xiàng)B：增強(qiáng)培訓(xùn)效果，增進(jìn)培訓(xùn)價(jià)值選項(xiàng)C：提高培訓(xùn)的成本效益選項(xiàng)D：增強(qiáng)培

12、訓(xùn)部門的責(zé)任和信譽(yù)參考答案：A,B,C,D第27題. 在以下選項(xiàng)中,可以進(jìn)行培訓(xùn)測量的主體有選項(xiàng)A：培訓(xùn)師選項(xiàng)B：培訓(xùn)項(xiàng)目主導(dǎo)者選項(xiàng)C：基層經(jīng)理選項(xiàng)D：外部顧問參考答案：A,B,C,D第28題. 以下屬于組織資源分析的內(nèi)容的有選項(xiàng)A：設(shè)備資源選項(xiàng)B：財(cái)力資源選項(xiàng)C：人力資源選項(xiàng)D：信息資源參考答案：A,B,C,D第29題. 以下屬于介紹培訓(xùn)師的常見方法的有選項(xiàng)A：書面介紹選項(xiàng)B：他人介紹選項(xiàng)C：自我介紹選項(xiàng)D：相互介紹參考答案：A,B,C第30題. 成功的師徒制關(guān)系的要素包括()。選項(xiàng)A：尊重和信任選項(xiàng)B：切實(shí)的期望選項(xiàng)C：時(shí)間選項(xiàng)D：建立伙伴關(guān)系參考答案：A,B,C,D第31題. Resea

13、rch on professional certification programs revealed common characteristics such as ()in certification programs professional associations offer.選項(xiàng)A：All seek to enhance professions by developing the competence of practitioners選項(xiàng)B：None provide basic entry into the profession選項(xiàng)C：All capitalize on the em

14、ployees internal motivation to achieve technical competence and recognition by professional peers選項(xiàng)D：All require education and work experience in the chosen field in addition to competence in a body of knowledge, as demonstrated through an examination參考答案：A,B,C,D第32題. Different stages of the sociali

15、zation process include選項(xiàng)A：anticipatory socialization選項(xiàng)B：encounter stage選項(xiàng)C：insider stage選項(xiàng)D：check stage參考答案：A,B,C第33題. The process of benchmarking includes:選項(xiàng)A：Begin by examining the organization as it is, using the current conditions as a foundation選項(xiàng)B：Decide on specific goals the organization need

16、s to attain選項(xiàng)C：Track the progress made toward these goals by comparing then to now選項(xiàng)D：Determine that your organization offers certifications for upper management only, and the shift needs to be toward offering several certifications at the supervisory level參考答案：A,B,C,D第34題. 當(dāng)一個(gè)入職培訓(xùn)項(xiàng)目評估說明成功的時(shí)候,為公司帶來的

17、的益處在于()。選項(xiàng)A：員工流動率降低選項(xiàng)B：公司收益增加選項(xiàng)C：員工忠誠度更高選項(xiàng)D：團(tuán)隊(duì)關(guān)系形成的更快參考答案：A,C,D第35題. 培訓(xùn)一般通過哪些要素加以量化?選項(xiàng)A：培訓(xùn)總費(fèi)用選項(xiàng)B：參與培訓(xùn)人數(shù)選項(xiàng)C：新課程數(shù)選項(xiàng)D：培訓(xùn)小時(shí)數(shù)參考答案：A,B,C,D第36題. 通常培訓(xùn)和開發(fā)的目標(biāo)范圍比較寬泛,可以進(jìn)行量化。選項(xiàng)A：對選項(xiàng)B：錯參考答案：B第37題. The use of measurement and evaluation in training provides a win-lose situation.選項(xiàng)A：對選項(xiàng)B：錯參考答案：B第38題. The most basic

18、 method of calculating turnover cost is by measuring only those costs associated with filling the vacated position.選項(xiàng)A：對選項(xiàng)B：錯參考答案：A第39題. The drawback to group sessions is that there is no guarantee that all new employees are receiving the same information.選項(xiàng)A：對選項(xiàng)B：錯參考答案：B第40題. The emphasis on action

19、 learning results in optimal use of the classroom time in enhancing leadership capabilities.選項(xiàng)A：對選項(xiàng)B：錯參考答案：A第41題. With selective outsourcing you turn over your entire training and development function to one or more external suppliers.選項(xiàng)A：對選項(xiàng)B：錯參考答案：B第42題. 所有的培訓(xùn),無論是傳統(tǒng)的培訓(xùn)還是技術(shù)培訓(xùn)都應(yīng)當(dāng)被評估。尤其要注意技術(shù)培訓(xùn),因?yàn)榧夹g(shù)培訓(xùn)

20、新穎、前所未有,并引入了許多新的標(biāo)準(zhǔn)。選項(xiàng)A：對選項(xiàng)B：錯參考答案：A第43題. In a demonstration, a trainer performs a task or uses a skill to show how something is done.選項(xiàng)A：對選項(xiàng)B：錯參考答案：A第44題. In the HBA mentoring program, realizing that students often require more regular mentoring than other, more experienced employees, the concept of (team mentoring) is not recommended.選項(xiàng)A：對選項(xiàng)B：錯參考答案：B第45題. 投資回報(bào)最基本的計(jì)算是計(jì)算培訓(xùn)課程成本的回收,通常用百分比表示,計(jì)算公式為:培訓(xùn)凈收益/培訓(xùn)成本*100%。選項(xiàng)A：對選項(xiàng)B：錯參考答案：A第46題. Computer aided instruction (CAI) can be defined as a delivery method in which the lesson is delivered on a computer