人際關系與溝通

1、人際關係與溝通陳世聰08-8660976 09291511021第十四章 職場溝通履歷表的要素有效的求職信如何準備工作面試求職者與應徵者如何發(fā)展彼此信賴求職過程與之後應做的事如何與工作伙伴有效溝通有效能工作團隊的特徵團隊成員的溝通角色溝通技術如何幫助團隊作業(yè)團隊會議的運作原則團隊會議的成員責任不同職場的溝通議題2篇頭故事Mark， 今天有全體成員月會，所以我大約在11:30前往海濱渡假地和你會合。玩得愉快哦！Adelaide，Grove和其他伙伴一個星期沒有你，就不能自行作業(yè)嗎？我不相信她們會希望妳帶著電腦渡假，繼續(xù)工作。哦！ Mark，那沒什麼大不了的。你是知道的，我是這個改組團隊的要角，我

2、不想重大決策少了我的參與。我會透過擴音參與她們的會議，然後我再從st. louis辦公室將計劃型儲蓄的資料寄出去即可。接下來呢，再透過一些e-mail往來傳送就好了。 就是這樣的想法，一點也無法暫停工作。飛行中途必須和辦公室連繫，而且妳的老板還會以e-mail傳送工作相關的緊急訊息。但是， Mark，我喜歡能夠和工作伙伴保持連繫。在我離開時，仍讓工作保持運行會使我放心，也仍是改組工作團隊的成員。我不但有一個不錯的假期，也能和工作保持連繫，當我下週一再回到辦公室時才不會有錯愕的事情發(fā)生。3履歷表a.Contact information: name, address, and phone num

3、ber,and e-mail address where you can be reached.b.Career objective: one-sentence statement of job objectivefocusing on your expertise.c.Employment history: paid and unpaid, beginning with mostrecent dates and duties, and noteworthy accomplishments.d.Education: names and addresses of schools attended

4、, focuson courses related to job, list degrees and academic honors.e.Relevant professional affiliations.f.Military background: branch, dates of service, rank,commendations, and discharge status.g.Special skills: language fluency, computer expertise, etc.h.Community service: activities, offices held,

5、 and dates.i.References: list at least three names with address, e-mailaddress, and phone number, or indicate “available uponrequest.”4求職信的基本寫法 1) Where and how did you find out about the position?2) What is your reason for being interested in thecompany?3) What are your key skills and accomplishmen

6、ts?4) How do you fit the job requirements?5) What items of special interest support your potentialfor the job?6) Did you request an interview?5準備面試做好功課依據(jù)研究，準備與工作和公司有關的問題清單面試模擬演練衣著得體端莊準時到達攜帶備份資料6面試的原則積極聆聽思考後再回答展現(xiàn)熱忱提問問題避免討論薪資與福利7面試後寄送感謝卡自我評估面試表現(xiàn)連繫面試者以獲回饋8同事關係的溝通別視同事關係為理所當然，此關係必須透過溝通經(jīng)驗。同事間的信任與合作，不代表彼此必

7、須是密友。在工作更多樣性的年代，意見不同、誤解在職場上更加平常。輪流發(fā)言、傾聽、合作解決衝突、同理與支持的技術是必要的。9工作上的團隊關係團隊有清楚的目的與適當?shù)慕Y構，成員彼此知道各自的角色與共同要達成的目標。10有效團隊的特徵有清楚的團體目標清楚的個別成員角色定期回饋個別與團體的表現(xiàn)專家與團隊人員技術的結合對團隊與任務的承諾開放、誠實與直接(明確)溝通的氣氛卓越表現(xiàn)的標準強而有力的領導11團隊成員的溝通角色任務角色 創(chuàng)始者(Initiator): Gets the discussion started or moves it in a new direction 提供者(Informatio

8、n or opinion giver): Provides content for the discussion 蒐集者(Information or opinion seeker): Asks questions that probe ideas and opinions 分析者(Analyzer): Helps group explore, probe, or evaluate ideas or information 領航者(Orienter): Helps team know where they are through summaries 12團隊成員的溝通角色維護角色把關者(Gat

9、ekeeper) Ensures everyone has a chance to speak 鼓舞者(Encourager) Provides support for contributions of others 協(xié)調(diào)者(Harmonizer) Helps to relieve tension and manage conflict Which role do you play best? 13團隊作業(yè)的溝通技術A. Electronic newsletters for a team to share information, recap past work, preview upcomi

10、ng events, and set work expectations. B. E-calendars: Team members have access to each others schedule. C. Blogs, which facilitate communication, such as recording progress, thoughts, or questions about a shared project. D. Podcasts: Digital media files distributed over the Internet for playback on

11、computers or portable media players. E. E-surveys: Aids teams when gathering and reporting information needed for decision-making. F. Wikis: Collaborative websites that allow users to add and edit content. 14團隊會議運作原則A. Define and communicate the purpose of the meeting. B. List specific outcomes that

12、 should be reached by the end of the meeting. C. Communicate and stick to a starting and ending time. D. Send out a detailed agenda, including date, time, location of meeting, topics to be discussed, and time allocated to each agenda item. E. Make physical or technical arrangements. F. Think of a me

13、eting youve recently attended. How well were the above tasks handled? How important do you believe the above tasks are to the success of a meeting? Explain. 15團隊會議中成員的責任A. Preparing. Meetings should not be viewed as impromptu events. Study the agenda. Study the minutes. Prepare for your contribution

14、s. List questions you would like answered during meeting. 16團隊會議中成員的責任B. Participating: Expect to be a full participant. Listen attentively. Stay focused. Ask questions. Take notes that help you follow the discussion. Play devils advocate by encouraging further discussion of an idea that hasnt been

15、sufficiently discussed. Monitor your contributions, making sure you neither dominate nor talk too little. 17團隊會議中成員的責任C. Following upReview and summarize your notes. Review the minutes Evaluate your effectiveness Communicate with others Complete responsibilities 18多元職場的溝通工作型態(tài)差異結果導向的文化：美國關係導向的文化：日本、西

16、班牙、墨西哥循序任務完成的文化整體任務完成的文化19多元職場的溝通世代的差異1.對職權的看法2.對規(guī)定的態(tài)度3. 對工作與休閒的優(yōu)先取向4.對技能能力的看法5.對公司的忠誠度20多元職場的溝通性騷騷擾 性騷擾直接表達”不”私下記錄溝通過程：時間訊號決定是否申訴輕度作嘔 YES騷擾停止 NO騷擾繼續(xù) YES極端作嘔21多元職場的溝通辦公室戀情近水樓臺先得月？許多共同之處、時常接觸相互吸引同事約會VS.長官和部屬約會公司的政策、同事和主管的反應、職場生涯影響、分手後的尷尬。維護標準的溝通行為與專業(yè)行為。22教師甄試口試模擬ABCDEFGHIJKL23口試模擬題1閱讀可提升學生的語文素養(yǎng)，但在基測成

17、績掛帥的現(xiàn)實面下，身為一位中學級任老師，您在班級如何推動學生的閱讀呢？24口試模擬題2家長是老師教育的夥伴，您如何和家長建立良好關係，進而影響他們的教育觀念呢？25口試模擬題3霸凌事件是學校頭痛的問題，社會關注的焦點，您認為導師在這議題上，可以有如何的作為呢？26口試模擬題4您贊不贊成常態(tài)編班？常態(tài)編班下，難以有學習上的落差，如果您是一位導師，您會如何彌補這落差呢？27口試模擬題5行政是為支援教學，但一般老師兼任行政的意願不高，您如果順利甄試上，願意兼任嗎？您較願意兼任什麼職務，為何什麼呢？28口試模擬題6請您大致說明一下您的班級經(jīng)營理念，您會有怎樣的作為來實現(xiàn)這樣的理念呢？29口試模擬題7臺灣學生的英