《民航服務(wù)英語》版教學(xué)課件Unit11BaggageService

1、Unit 11 Baggage ServiceUnit 11CONTENTSwords AnnouncementsDiscussionWork AloneCONTENTSwords Announcements01 wordsliability lablt 美 lablti n. 責(zé)任；債務(wù)；e.g. personal liability 個(gè)人責(zé)任 ; 個(gè)人負(fù)債 ; 私人負(fù)債 ; 人責(zé)任險(xiǎn) liability limits 責(zé)任保險(xiǎn)最高保額 ; 責(zé)任限額 ;e.g. We have joint liability for the debt. 我們對于那筆債務(wù)負(fù)有共同責(zé)任。maximum mksm

2、m 美 mksmm n. 數(shù) 極大，最大限度；最大量 adj. 最高的；最多的；e.g. Maximum speed 物 最高速度 ; 最大速度 ; maximum quantity 最大數(shù)量 ; 最大量 deposit dpzt 美 dpzt vt. 存放 n. 存款；押金；e.g. You are advised to deposit valuables in the hotel safe. 建議您將貴重物品寄存在旅館的保險(xiǎn)柜里。 Except deposit and lending, what other roles the bank play? 除了存款和借款外，銀行還有哪些作用呢?c

3、ompensation kmpense()n n. 補(bǔ)償；報(bào)酬；賠償金e.g. He received one years salary as compensation for loss of office. 他得到一年的薪水作為失去職位的補(bǔ)償金。fragile frdal 美 frdl adj. 脆的；易碎的e.g. fragile love 易碎的愛 ; 脆弱的愛 fragile material 脆性材料 ; 易碎材料 fragile objects 易碎物品01 wordsliability labl01 wordsdeposit dpzt 美 dpzt vt. 存放 n. 存款；押金

4、；e.g. You are advised to deposit valuables in the hotel safe. 建議您將貴重物品寄存在旅館的保險(xiǎn)柜里。 Except deposit and lending, what other roles the bank play? 除了存款和借款外，銀行還有哪些作用呢?fragile frdal 美 frdl adj. 脆的；易碎的e.g. fragile love 易碎的愛 ; 脆弱的愛 fragile material 脆性材料 ; 易碎材料 fragile objects 易碎物品artificial tf()l 美 ,rtfl adj

5、. 人造的；仿造的e.g. The city is dotted with small lakes, natural and artificial. 這座城市滿是天然和人造的小湖泊。 a wholefood diet free from artificial additives, colours and flavours. 一種無人造添加劑、色素及味素的全天然食物飲食deliver dlv vt. 遞送e.g.The Canadians plan to deliver more food to southern Somalia. 加拿大人計(jì)劃向索馬里南部運(yùn)送更多的食物。01 words01 w

6、ordsutmost tmst 美 tmost n. 極限；最大可能e.g. at utmost 最大程度 He would have done his utmost to help her. 他本來會(huì)盡最大努力幫助她。deplane diplen vt. 使下飛機(jī)；e.g. I will find my connecting flight soon after we deplane . thank you ! 下飛機(jī)后我應(yīng)該能很快找到轉(zhuǎn)乘的航班，謝謝！visible vzbl adj. 明顯的；看得見的e.g. The most visible sign of the intensity o

7、f the crisis is unemployment. 危機(jī)加劇的最明顯跡象是失業(yè)情況。scratch skrt 美 skrt vt. 抓；刮；e.g. The branches tore at my jacket and scratched my hands and face. 那些樹枝掛了我的夾克，劃破了我的雙手和臉。fretful fretfl; -f()l adj. 焦躁的；煩燥的e.g. A month went by, and old Mrs. Simerda began to get fretful . 一個(gè)月過去，雪默爾達(dá)老太太開始煩躁不安起來。01 words01 wor

8、dsirreparable rep()rb()l adj. 不能挽回的；不能修補(bǔ)的e.g. irreparable Injury 無可彌補(bǔ)的損害 irreparable system 不可修復(fù)系統(tǒng)Frankfurt frkft n. 法蘭克福市（德國城市）e.g. What is the local time when we arrive at Frankfurt? 請問我們到達(dá)法蘭克福時(shí)， 當(dāng)?shù)厥鞘裁磿r(shí)間？compliance kmplans 美 kmplans n. 服從；符合pliance with 符合；遵守 in compliance with 按照apron epr()n 美 ep

9、rn n. 航 停機(jī)坪；e.g. Following the parking car to the apron. 跟著停放引導(dǎo)車滑到停機(jī)坪01 wordsirreparable rep(Question 3Question 2Question 1Warm-UpTask A Discussion1.When a passenger asks for help from cabin attendants to search for the lost luggage,cabin attendants would usually ask the passenger to leave some info

10、rmation. What is the information?Cabin Attendants wouild ask the passenger to leave his name, address, telephone number and a description about the lost bag.2.If the baggage is declared lost, whats the maximum liability of the airline?According to IATA guidelines, passenger is entitled for claim wit

11、h maximum liability of the airline being limited to US $20 per kg or a maximum of US $ 635 per piece of checked-in baggage.3.What will you suggest to your passenger in order to avoid the possibility of losing his baggage?Label all your baggage with Name Label wihich gives your address, telephone num

12、ber etc. Lock all bags and remove old destination and identification tags before checking baggage.Question 3Question 2Question Activity 1 Task CRelated picture Describe the picture with the words and phrases below. At the baggage claiming area, after claiming baggage from conveyor belt,a male passen

13、ger finds his suitcase is scratched and its handle is broken. He feels so fretful since the case is practically brand-new.He claims for compensation and the ground staff promises to have the case repaired for him.If it is irreparable, the airline will offer him a new one of the same type.To get the

14、compensation, all the passenger need to do is fill out an irregularity report form. Activity 1 At the baggage chow much baggage stubs describe contact claimed deposit baggage claim area fill in irregularity report form1.You may go through this gate,and then you will be in the _for the international

15、flights.2.Have you _ your baggage?3.Would you please show me your _?4.I think it is possible for you to_ your baggage at the airport.5.Would you please _ this copy of damage report?6._ did this suit cost?7.Could you _ your baggage?8.Well help you to look for your lost luggage. If it is found, well _

16、 you immediately.9.You need to complete an _. Make sure all the blanks are filled out. Acitivity 2 Task A Work alone Fill in the blanks with the following words or phrases. Acitivity 2 Task A 1.I deplaned from flight CA 87552.baggage claim area for the international flights1.Everyone has taken their

17、 baggage2.big golden case3.Let me get a cart for you.4.lift the case on the cart togetherONETWOACTIVITY 2TASK B KEYS TO LISTENINGTHREE1.this is Capital International Airport2.similar to yours3.a very big case with my name tag4.Whats color of your case5.collecting your baggage6.left the address alrea

18、dy7.sign your name on the form1.I deplaned from flight CA 87PAX: 你好。GS: 有什么可以幫到您的嗎?PAX: 我剛乘坐CZ9872航班到達(dá)，沒有找到我的行李，你能幫我查一下嗎？GS：好的，請給我看下您的機(jī)票和行李牌。PAX：給你。GS：你一共托運(yùn)了幾件行李？PAX：就一件。GS：您在哪個(gè)站托運(yùn)的行李？PAX：在法蘭克福。GS：請您看下這個(gè)行李包裝識(shí)別圖，看看您的行李和圖上哪個(gè)比較相似。PAX: Hello!GS: What can I do for you?PAX: I have just arrived on flight C

19、Z9872. And I cannot find my baggage. Could you help me to find it?GS: Dont worry. Ill help you find it. Please show me your ticket and baggage check.PAX: Here you are.GS: How many pieces have you checked in？PAX: Only one.GS: Where did you check in your baggage？PAX: In Frankfurt.GS: Would you look at

20、 this airline baggage identification chart and check if your baggage is similar to any of them？ Activity 3 Task C Pair work Work with a partner.Activity 3 Task C Pair work PAX:我的行李是人造革黑色小箱子,與22號(hào)很像。GS:好的,這是行李運(yùn)輸事故單,請您填寫所有的空白欄。PAX:好的。GS:這張單留好,領(lǐng)取行李時(shí)要用。PAX:行李什么時(shí)候能夠找到呢?GS:不好說,我們會(huì)盡快幫您查找,有消息馬上通知您。PAX:好的,謝謝。

21、GS:不客氣,這是我們應(yīng)該做的。PAX:Mine is a small black one made of artificial leather. It looks like number 22.GS:Fine. Here is a Property Irregularity Report. Please complete it. Make sure all blanks are filled out.PAX:All right.GS:Please keep the report well and your claim depends on it.PAX:When will my baggag

22、e be found?GS:Im not sure. Well try to find your baggage as soon as possible,and immediately notify you when we get any information about it.PAX:Thank you.GS:You are welcome. Its my job.Activity 3 Task C Pair work Work with a partner.Activity 3 Task C Pair work Annoucements AFTER LANDING (DOMESTIC F

23、INAL DESTINATION)Ladies and Gentlemen,We have just landed at _airport,Terminal_. The ground temperature is_ degrees Celsius ordegrees Fahrenheit. Kindly remain seated with your seatbelt fastened and keep your mobile phones switched off until the seatbelt sign goes off.switch swtswitch off（用開關(guān)）關(guān)掉swit

24、ch on接通，開啟Annoucements swAnnoucementsHOLDING BOARDING PASS FOR CONNECTING FLIGHTS For passengers transferring to international flights,please clear immigration at this airport. In compliance with Chinese Customs regulations,you are subject to Customs Inspection with all your personal belongings. Any items left onboard will be removed from the aircraft. We apologize for the