酒店英語實(shí)訓(xùn)unit6WakeupCallService教育課件

UnitSixWake-upCallServiceUnitSixWake-upCallService1ExerciseinClassTask1TalkingFacetofaceTask2MaintainingaSharpEyeExerciseinClassTask1Talking2ExerciseinClassPassageOnePassageTwoExerciseinClassPassageOnePa3PutinUse

Mr.Smith（B）askstheroomattendant（A）howtohavethemorningwake-upcallservice．B：Willyoudomea(1)

,Miss？A：Certainly，sir．B：ThisismyfirstvisittoChina.Iwonderifyourhotelhasthe(2)

service．A：Yes，sir．Anyonewhostaysinourhotelcanaskfortheservice.Wouldyoulikeamorningcall？B：Yes,Imust(3)

earliertomorrow．IwanttogototheBundtoenjoythemorningscenerythere．Youknowthisismy(4)

visittoShanghai．Peoplesaythereisamarvelousviewofapoeticyetbustlinglifeatthe(5)

justatdawn．A：That'strue．At(6)

doyouwantmetocallyouup，sir？1.Completethefollowingdialoguebyputtinginthemissingwords.

favormorningcall.

getup

Bundwhattime

first

PutinUseMr.Smith（B）asks4B:At6sharptomorrowmorning，please．A:Whatkindofcallwouldyoulike，byphoneorby(7)

atthedoor？B:Byphone．Idon'twanttodisturbmy(8)

．A:Yes，sir．I'lltellthe(9)

tocallyouupat6tomorrowmorning．(10)

Icandoforyou？B：No.Thanks．Goodnight．A：Goodnight，sir．Sleepwellandhaveapleasantdream．

knockingneighbors

operator

anythingelse

B:At6sharptomorrowmorning5PutinUseGuest:(1)

?（是叫醒臺(tái)嗎？）Operator:Yes,canIhelpyou?Guest:I’mleavingBeijingforNewYorktomorrowmorning.(2)

?

（能請(qǐng)你叫醒我嗎？）Operator:Certainly,madam.What’syourroomnumber?Guest:2112Operator:（3）

?

（什么時(shí)候叫醒您？）2.CompletethefollowingdialoguebytranslatingtheChineseintoEnglish.

Isthatthewake-upserviceWouldyoubekindenoughtowakemeupAtwhattimeshallwecallyouPutinUseGuest:(1)6Guest:At6:00Operator:Allright.Guest:Don’tforget,please.Operator:Pleasesetyourheartatease.Wewon’tforget.（4）

.(祝您睡個(gè)好覺)Guest:Thanks.Goodnight..HaveagoodsleepGuest:At6:00Haveagoodslee7ReadandThink1.Accordingtothepassage,whydidmanybusinesstravelersmissameetingoraflight?

Ⅰ.Answerthefollowingquestionsaccordingtothepassage.Becauseawake-upcalldidnotcomeoraclockwasmalfunctioned.

ReadandThinkⅠ.Answerthefo8ReadandThink2.Whatdoestheauthorthinkoftheoverallqualityofwake-upserviceinhotels?3.Whathavehotelsdonetoimprovewake-upservice?

Theauthorthinksthattheoverallqualityofwake-upserviceinhotelshasnotbeensatisfactory.Manyhotelsbegantomakechangesinwake-upservice,e.g.:Hilton,MarriottInternational,WHotelsandWyndhamWorldwideareintroducingalarmclocks.CrownePlazaHotels,guaranteesonenightwillbefreeifthecallfailstocomewithinfiveminutesoftherequestedtime.ReadandThink2.Whatdoesthe94.WhichonedoesMr.Laermerlikebetter,personalwake-upcallorautomatedone,andwhy?5.What’stheimplicationofthetitleofthepassage——Guests,RunningLate,WakeUpHotels?Helikespersonalwake-upcallbetterbecausehethinksthatpersonalwake-upcallisfullofhumantouch,andthatautomatedoneisnot.Thequalityofwake-upserviceinhotelshasnotbeenimproved,andguestsarenotsatisfiedwithhotels.Nowguestsdemandthathotelsmakeeffortstoimprovetheirmake-upservice.

4.WhichonedoesMr.Laermer10ReadandThinkII.Completeeachofthefollowingstatementsaccordingtothepassage.Accordingtothepassage,hotelshavenotimproved

servicealthoughtheyhaveupgradedtheirbedsandenhancedtheirtechnology.2.Onereasonwhyguestsareunwillingtousehotelalarmclocksisthattheyareoften

tooperate.3.Manygueststhinkthatitismuch

tofiletaxesorprogramaVCRthantosetahotelalarmclock.wake-uptrickyeasierReadandThinkII.Completeeac11ReadandThinkNowCrownePlazaHotelspromisethatguestswillnotbe

ifthecallfailstocomewithinfiveminutesoftherequestedtime.5.Mr.Laermer

personalwake-upcalltoautomatedwake-upcall.chargedprefers

ReadandThinkNowCrownePlaza12ReadandJudgeI.Arethefollowingstatementstrueorfalseaccordingtothepassage?WriteT/Faccordingly.1.Both“personal”wake-upcalland“automatic”wake-upcallareusedinhotels.2.Theoperatoronlyneedstowritedownthenameandtheroomnumberoftheguestwhoaskstobewokenup..3.Theoperatormustnotforgettosetthewake-upcalltimeonthemachine.TFTReadandJudgeI.Arethefollo13ReadandJudge

4.Aftertheoperatorcallstheguestwhoaskstobewokenup,he/sheshouldmakeamarkonthewake-upcallrecordsheet.

5.Thequalityofwake-upcallserviceinahotelisofgreatimportancetothehotel.TTReadandJudge4.Afterthe14ReadandTranslateII.ReadandtranslatethefollowingsentencesintoEnglish.1.我不知道你們飯店是否有叫早服務(wù)。morningcallserviceIwonderifyourhotelhasthemorningcallservice.ReadandTranslateII.Readand15ReadandTranslate2.您想讓我們明天早上什么時(shí)候叫醒您？Atwhattimewouldyoulikeustocallyoutomorrowmorning?ReadandTranslate2.您想讓我們明天早上什16ReadandTranslate3.我們有電腦叫醒服務(wù)。Wehaveacomputerwake-upservice.ReadandTranslate3.我們有電腦叫醒服務(wù)。17ReadandTranslate4.請(qǐng)問你的姓名和房間號(hào)。

What’syournameandyourroomnumber,please?ReadandTranslate4.請(qǐng)問你的姓名和房間號(hào)18ReadandTranslate5.明天早上想請(qǐng)你叫我起床。I’dliketobewokenuptomorrowmorning.ReadandTranslate5.明天早上想請(qǐng)你叫我19ThankYou!ThankYou!20UnitSixWake-upCallServiceUnitSixWake-upCallService21ExerciseinClassTask1TalkingFacetofaceTask2MaintainingaSharpEyeExerciseinClassTask1Talking22ExerciseinClassPassageOnePassageTwoExerciseinClassPassageOnePa23PutinUse

Mr.Smith（B）askstheroomattendant（A）howtohavethemorningwake-upcallservice．B：Willyoudomea(1)

,Miss？A：Certainly，sir．B：ThisismyfirstvisittoChina.Iwonderifyourhotelhasthe(2)

service．A：Yes，sir．Anyonewhostaysinourhotelcanaskfortheservice.Wouldyoulikeamorningcall？B：Yes,Imust(3)

earliertomorrow．IwanttogototheBundtoenjoythemorningscenerythere．Youknowthisismy(4)

visittoShanghai．Peoplesaythereisamarvelousviewofapoeticyetbustlinglifeatthe(5)

justatdawn．A：That'strue．At(6)

doyouwantmetocallyouup，sir？1.Completethefollowingdialoguebyputtinginthemissingwords.

favormorningcall.

getup

Bundwhattime

first

PutinUseMr.Smith（B）asks24B:At6sharptomorrowmorning，please．A:Whatkindofcallwouldyoulike，byphoneorby(7)

atthedoor？B:Byphone．Idon'twanttodisturbmy(8)

．A:Yes，sir．I'lltellthe(9)

tocallyouupat6tomorrowmorning．(10)

Icandoforyou？B：No.Thanks．Goodnight．A：Goodnight，sir．Sleepwellandhaveapleasantdream．

knockingneighbors

operator

anythingelse

B:At6sharptomorrowmorning25PutinUseGuest:(1)

?（是叫醒臺(tái)嗎？）Operator:Yes,canIhelpyou?Guest:I’mleavingBeijingforNewYorktomorrowmorning.(2)

?

（能請(qǐng)你叫醒我嗎？）Operator:Certainly,madam.What’syourroomnumber?Guest:2112Operator:（3）

?

（什么時(shí)候叫醒您？）2.CompletethefollowingdialoguebytranslatingtheChineseintoEnglish.

Isthatthewake-upserviceWouldyoubekindenoughtowakemeupAtwhattimeshallwecallyouPutinUseGuest:(1)26Guest:At6:00Operator:Allright.Guest:Don’tforget,please.Operator:Pleasesetyourheartatease.Wewon’tforget.（4）

.(祝您睡個(gè)好覺)Guest:Thanks.Goodnight..HaveagoodsleepGuest:At6:00Haveagoodslee27ReadandThink1.Accordingtothepassage,whydidmanybusinesstravelersmissameetingoraflight?

Ⅰ.Answerthefollowingquestionsaccordingtothepassage.Becauseawake-upcalldidnotcomeoraclockwasmalfunctioned.

ReadandThinkⅠ.Answerthefo28ReadandThink2.Whatdoestheauthorthinkoftheoverallqualityofwake-upserviceinhotels?3.Whathavehotelsdonetoimprovewake-upservice?

Theauthorthinksthattheoverallqualityofwake-upserviceinhotelshasnotbeensatisfactory.Manyhotelsbegantomakechangesinwake-upservice,e.g.:Hilton,MarriottInternational,WHotelsandWyndhamWorldwideareintroducingalarmclocks.CrownePlazaHotels,guaranteesonenightwillbefreeifthecallfailstocomewithinfiveminutesoftherequestedtime.ReadandThink2.Whatdoesthe294.WhichonedoesMr.Laermerlikebetter,personalwake-upcallorautomatedone,andwhy?5.What’stheimplicationofthetitleofthepassage——Guests,RunningLate,WakeUpHotels?Helikespersonalwake-upcallbetterbecausehethinksthatpersonalwake-upcallisfullofhumantouch,andthatautomatedoneisnot.Thequalityofwake-upserviceinhotelshasnotbeenimproved,andguestsarenotsatisfiedwithhotels.Nowguestsdemandthathotelsmakeeffortstoimprovetheirmake-upservice.

4.WhichonedoesMr.Laermer30ReadandThinkII.Completeeachofthefollowingstatementsaccordingtothepassage.Accordingtothepassage,hotelshavenotimproved

servicealthoughtheyhaveupgradedtheirbedsandenhancedtheirtechnology.2.Onereasonwhyguestsareunwillingtousehotelalarmclocksisthattheyareoften

tooperate.3.Manygueststhinkthatitismuch

tofiletaxesorprogramaVCRthantosetahotelalarmclock.wake-uptrickyeasierReadandThinkII.Completeeac31ReadandThinkNowCrownePlazaHotelspromisethatguestswillnotbe

ifthecallfailstocomewithinfiveminutesoftherequestedtime.5.Mr.Laermer

personalwake-upcalltoautomatedwake-upcall.chargedprefers

ReadandThinkNowCrownePlaza32ReadandJudgeI.Arethefollowingstatementstrueorfalseaccordingtothepassage?WriteT/Faccordingly.1.Both“personal”wake-upcalland“a