酒店2022年度工作總結(jié)

第/r/nPAGE/r/n6/r/n頁共/r/nNUMPAGES/r/n6/r/n頁/r/n酒店202/r/n?/r/n2年度工作/r/n?/r/n總結(jié)/r/n在市/r/n?/r/n局領(lǐng)導(dǎo)和董/r/n?/r/n事會的關(guān)心/r/n?/r/n支持幫助下/r/n?/r/n，___酒/r/n?/r/n店從___/r/n?/r/n月___日/r/n?/r/n正式開業(yè)以/r/n?/r/n來,走過了/r/n?/r/n八個多月不/r/n?/r/n平凡的創(chuàng)業(yè)/r/n?/r/n歷程。/r/n回/r/n?/r/n顧___年/r/n?/r/n，酒店全體/r/n?/r/n員工克服了/r/n?/r/n剛剛起步，/r/n?/r/n經(jīng)驗(yàn)不足等/r/n?/r/n方方面面的/r/n?/r/n困難，經(jīng)歷/r/n?/r/n了各種大型/r/n?/r/n會議和重要/r/n?/r/nvip客人/r/n?/r/n的接待工作/r/n?/r/n的考驗(yàn)，逐/r/n?/r/n漸由創(chuàng)業(yè)走/r/n?/r/n上了成熟，/r/n?/r/n也取得了可/r/n?/r/n喜成績，在/r/n?/r/n經(jīng)營方式上/r/n?/r/n初步實(shí)現(xiàn)了/r/n?/r/n由探索經(jīng)營/r/n?/r/n向?qū)I(yè)經(jīng)營/r/n?/r/n的轉(zhuǎn)變,在/r/n?/r/n管理機(jī)制上/r/n?/r/n實(shí)現(xiàn)了由人/r/n?/r/n管人向制度/r/n?/r/n管人的轉(zhuǎn)變/r/n?/r/n,在經(jīng)營效/r/n?/r/n益上實(shí)現(xiàn)了/r/n?/r/n由規(guī)模效益/r/n?/r/n向利潤效益/r/n?/r/n的轉(zhuǎn)變。在/r/n?/r/n八個多月的/r/n?/r/n時間里共接/r/n?/r/n待客人人次/r/n?/r/n,創(chuàng)營業(yè)收/r/n?/r/n入萬元,實(shí)/r/n?/r/n現(xiàn)凈利潤萬/r/n?/r/n元（不含對/r/n?/r/n外承包收入/r/n?/r/n）。為此酒/r/n?/r/n店做出了大/r/n?/r/n量的工作，/r/n?/r/n現(xiàn)總結(jié)如下/r/n?/r/n：/r/n一、認(rèn)/r/n?/r/n真作好各項(xiàng)/r/n?/r/n準(zhǔn)備工作，/r/n?/r/n切實(shí)保障酒/r/n?/r/n店的按時開/r/n?/r/n業(yè)。從__/r/n?/r/n_年___/r/n?/r/n月___日/r/n?/r/n市局黨組確/r/n?/r/n定籌建酒店/r/n?/r/n至___月/r/n?/r/n___日正/r/n?/r/n式開業(yè)，其/r/n?/r/n間只有短短/r/n?/r/n的___多/r/n?/r/n天時間，在/r/n?/r/n酒店一無所/r/n?/r/n有的情況下/r/n?/r/n,員工需要/r/n?/r/n招聘,物品/r/n?/r/n需要采購,/r/n?/r/n各項(xiàng)規(guī)章制/r/n?/r/n度及工作流/r/n?/r/n程需要建立/r/n?/r/n。面對這些/r/n?/r/n方方面面的/r/n?/r/n大量準(zhǔn)備工/r/n?/r/n作,加之籌/r/n?/r/n建人員又缺/r/n?/r/n乏經(jīng)驗(yàn)，可/r/n?/r/n以說是時間/r/n?/r/n緊，任務(wù)重/r/n?/r/n,人員少。/r/n?/r/n能否按時開/r/n?/r/n業(yè)，像一塊/r/n?/r/n石頭壓在酒/r/n?/r/n店領(lǐng)導(dǎo)的心/r/n?/r/n上，但又毫/r/n?/r/n不猶豫的達(dá)/r/n?/r/n成了共識，/r/n?/r/n市局黨組_/r/n?/r/n_決定就是/r/n?/r/n命令，時間/r/n?/r/n再緊，任務(wù)/r/n?/r/n再重，一定/r/n?/r/n要堅決按時/r/n?/r/n完成。為此/r/n?/r/n飯店領(lǐng)導(dǎo)一/r/n?/r/n班人積極動/r/n?/r/n腦筋想辦法/r/n?/r/n，認(rèn)真研究/r/n?/r/n領(lǐng)會籌備方/r/n?/r/n案，并帶領(lǐng)/r/n?/r/n臨時招聘來/r/n?/r/n的幾個人員/r/n?/r/n加班加點(diǎn)，/r/n?/r/n夜以繼日的/r/n?/r/n開展工作。/r/n?/r/n首先成立了/r/n?/r/n籌建領(lǐng)導(dǎo)小/r/n?/r/n組，先后四/r/n?/r/n次召開小組/r/n?/r/n會議，研究/r/n?/r/n制定了籌建/r/n?/r/n工作方案;/r/n?/r/n研究制定了/r/n?/r/n采購物品計/r/n?/r/n劃；研究制/r/n?/r/n定了臨時用/r/n?/r/n工人員招聘/r/n?/r/n和培訓(xùn)方案/r/n?/r/n;制定了臨/r/n?/r/n時用工人員/r/n?/r/n的工資標(biāo)準(zhǔn)/r/n?/r/n；制定了當(dāng)/r/n?/r/n前一個時期/r/n?/r/n的工作重點(diǎn)/r/n?/r/n和工作思路/r/n?/r/n。并將這些/r/n?/r/n工作分階段/r/n?/r/n制定出時間/r/n?/r/n進(jìn)度表,逐/r/n?/r/n日抓落實(shí),/r/n?/r/n保障酒店的/r/n?/r/n按時開業(yè),/r/n?/r/n得到了省市/r/n?/r/n局領(lǐng)導(dǎo)的好/r/n?/r/n評。二是成/r/n?/r/n立了物品采/r/n?/r/n購領(lǐng)導(dǎo)小組/r/n?/r/n，具體負(fù)責(zé)/r/n?/r/n物品采購方/r/n?/r/n案的落實(shí)。/r/n?/r/n在董事會的/r/n?/r/n支持幫助下/r/n?/r/n,在短短的/r/n?/r/n十多天時間/r/n?/r/n里,會同機(jī)/r/n?/r/n關(guān)監(jiān)察、計/r/n?/r/n財?shù)扔嘘P(guān)科/r/n?/r/n室同志一起/r/n?/r/n對___類/r/n?/r/n兩千多個品/r/n?/r/n種的籌建物/r/n?/r/n品進(jìn)行了外/r/n?/r/n出___采/r/n?/r/n購，按照廉/r/n?/r/n政規(guī)定的要/r/n?/r/n求,對需要/r/n?/r/n政府采購和/r/n?/r/n控辦批辦的/r/n?/r/n大宗商品,/r/n?/r/n嚴(yán)格按照規(guī)/r/n?/r/n定實(shí)行招標(biāo)/r/n?/r/n采購，并_/r/n?/r/n__人員及/r/n?/r/n時___到/r/n?/r/n位。三是按/r/n?/r/n時完成了人/r/n?/r/n員招聘工作/r/n?/r/n，人員招聘/r/n?/r/n是酒店籌建/r/n?/r/n工作的重頭/r/n?/r/n戲，能否招/r/n?/r/n到較高素質(zhì)/r/n?/r/n的人員并及/r/n?/r/n時到位，是/r/n?/r/n酒店能否按/r/n?/r/n時開業(yè)的關(guān)/r/n?/r/n鍵，也是酒/r/n?/r/n店以后能夠/r/n?/r/n順利發(fā)展的/r/n?/r/n保證。為此/r/n?/r/n，我們認(rèn)真/r/n?/r/n作了以下工/r/n?/r/n作：/r/n1./r/n?/r/n充分利用報/r/n?/r/n紙、廣播和/r/n?/r/n電視進(jìn)行廣/r/n?/r/n告宣傳，盡/r/n?/r/n可能讓更多/r/n?/r/n的人知道開/r/n?/r/n來大酒店的/r/n?/r/n招聘事宜；/r/n?/r/n2.成立/r/n?/r/n招聘工作小/r/n?/r/n組，認(rèn)真了/r/n?/r/n解應(yīng)聘人員/r/n?/r/n的基本情況/r/n?/r/n，按照酒店/r/n?/r/n要求嚴(yán)格把/r/n?/r/n關(guān)；/r/n3./r/n?/r/n___體檢/r/n?/r/n，確保受聘/r/n?/r/n人員身體健/r/n?/r/n康，避免了/r/n?/r/n傳染病人的/r/n?/r/n進(jìn)入；/r/n4/r/n?/r/n.對新近招/r/n?/r/n聘的人員進(jìn)/r/n?/r/n行了軍訓(xùn)，/r/n?/r/n此舉的主要/r/n?/r/n目的就是為/r/n?/r/n了強(qiáng)化員工/r/n?/r/n的整體觀念/r/n?/r/n和___紀(jì)/r/n?/r/n律性，經(jīng)過/r/n?/r/n四天的軍訓(xùn)/r/n?/r/n取得了較為/r/n?/r/n明顯的效果/r/n?/r/n。/r/n5._/r/n?/r/n__新聘人/r/n?/r/n員到省開來/r/n?/r/n酒店進(jìn)行正/r/n?/r/n規(guī)化的崗前/r/n?/r/n業(yè)務(wù)培訓(xùn)，/r/n?/r/n經(jīng)過___/r/n?/r/n天的實(shí)習(xí)，/r/n?/r/n新聘人員初/r/n?/r/n步掌握了規(guī)/r/n?/r/n定崗位的業(yè)/r/n?/r/n務(wù)知識，增/r/n?/r/n強(qiáng)了工作能/r/n?/r/n力。整個招/r/n?/r/n聘培訓(xùn)前后/r/n?/r/n歷時三十多/r/n?/r/n天,共招聘/r/n?/r/n培訓(xùn)各類員/r/n?/r/n工___余/r/n?/r/n人,為酒店/r/n?/r/n的開業(yè)奠定/r/n?/r/n了良好的人/r/n?/r/n才基礎(chǔ)。/r/n?/r/n二、制訂各/r/n?/r/n項(xiàng)規(guī)章制度/r/n?/r/n，逐步健全/r/n?/r/n內(nèi)部管理。/r/n?/r/n規(guī)章制度是/r/n?/r/n加強(qiáng)酒店管/r/n?/r/n理的重要保/r/n?/r/n證。為此,/r/n?/r/n酒店非常重/r/n?/r/n視這項(xiàng)工作/r/n?/r/n，及時制定/r/n?/r/n了各部門的/r/n?/r/n崗位職責(zé)、/r/n?/r/n工作服務(wù)流/r/n?/r/n程等一系列/r/n?/r/n規(guī)章制度。/r/n?/r/n開業(yè)之初由/r/n?/r/n于酒店專業(yè)/r/n?/r/n素質(zhì)管理人/r/n?/r/n員缺乏，個/r/n?/r/n別部門的規(guī)/r/n?/r/n章制度不很/r/n?/r/n切合實(shí)際，/r/n?/r/n有工作漏洞/r/n?/r/n，還有的部/r/n?/r/n門規(guī)章制度/r/n?/r/n一直不健全/r/n?/r/n，酒店就在/r/n?/r/n工作運(yùn)行中/r/n?/r/n結(jié)合實(shí)際情/r/n?/r/n況，不斷的/r/n?/r/n進(jìn)行調(diào)整，/r/n?/r/n并與“省開/r/n?/r/n來大酒店”/r/n?/r/n、“航天大/r/n?/r/n酒店”“景/r/n?/r/n福大酒店”/r/n?/r/n等同行互相/r/n?/r/n交流學(xué)習(xí)，/r/n?/r/n借鑒經(jīng)驗(yàn)，/r/n?/r/n取長補(bǔ)短，/r/n?/r/n彌補(bǔ)漏洞，/r/n?/r/n使酒店的規(guī)/r/n?/r/n章制度不斷/r/n?/r/n得以健全和/r/n?/r/n完善。酒店/r/n?/r/n財務(wù)部門最/r/n?/r/n先制定出了/r/n?/r/n一套切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