AMS故障診斷與維護(hù)課件

TCI0121HitachiTagmaStore?AMS/WMS

安裝與配置

客戶訂制課程

故障診斷與維護(hù)V1.1?2005HitachiDataSystemsTCI0121HitachiTagmaStore?AM本章目標(biāo)完成本章后,學(xué)員能夠:掌握故障診斷的基本步驟掌握如何收集Trace,dump如何更換有故障部件Copybackless的應(yīng)用Troubleshooting2?2005HitachiDataSystems本章目標(biāo)完成本章后,學(xué)員能夠:Troubleshootin本章主題磁盤陣列指示燈的狀態(tài)及開關(guān)的功能通過WEB監(jiān)控磁盤陣列基本故障診斷步驟動(dòng)態(tài)熱備盤的Copybackless功能Troubleshooting3?2005HitachiDataSystems本章主題磁盤陣列指示燈的狀態(tài)及開關(guān)的功能Troublesho指示燈狀態(tài)Troubleshooting4?2005HitachiDataSystems指示燈狀態(tài)Troubleshooting4?2005Hi面板指示燈及開關(guān)位置*控制器模塊 *擴(kuò)展模塊圖1-1AMS200/AMS500/WMS100系統(tǒng)指示燈及開關(guān)位置Troubleshooting5?2005HitachiDataSystems面板指示燈及開關(guān)位置*控制器模塊 面板指示燈的含義與開關(guān)功能

Name

Function

ALARMLED(red)

常亮：磁盤系統(tǒng)存在錯(cuò)誤，設(shè)備可能處于不可使用狀態(tài)。低速閃爍：磁盤系統(tǒng)在上電過程中發(fā)生嚴(yán)重錯(cuò)誤。

WARNINGLED(orange)

常亮：磁盤系統(tǒng)發(fā)生錯(cuò)誤，但系統(tǒng)目前處于可用狀態(tài)。高速閃爍：磁盤系統(tǒng)存在不會(huì)導(dǎo)致系統(tǒng)停止運(yùn)行的錯(cuò)誤。低速閃爍：磁盤系統(tǒng)正在執(zhí)行FlashMemory的程序維護(hù)。READYLED(green)

常亮：磁盤系統(tǒng)處于可使用狀態(tài)。高速閃爍：磁盤系統(tǒng)正在執(zhí)行ENC/SENC微碼的download。低速閃爍：磁盤系統(tǒng)offline微碼download異常結(jié)束。

POWERLED(green)

磁盤系統(tǒng)的供電正常Mainswitchon

ON:Turnsonthepower

Mainswitchoff

OFF:Turnsoffthepower

BUZZEROFFSW

按一下可以停止磁盤系統(tǒng)的蜂鳴報(bào)警。若磁盤發(fā)生嚴(yán)重的硬件錯(cuò)誤，蜂鳴報(bào)警有可能不能被停止。

Troubleshooting6?2005HitachiDataSystems面板指示燈的含義與開關(guān)功能NameFunction磁盤狀態(tài)指示燈及全局指示燈打開前面面板后，可以看到每個(gè)磁盤的狀態(tài)指示燈。圖1-2AMS/WMS磁盤指示燈Troubleshooting7?2005HitachiDataSystems磁盤狀態(tài)指示燈及全局指示燈打開前面面板后，可以看到每個(gè)磁盤的硬盤指示燈的含義NameFunctionHDDACTIVELED(Green)常亮或閃爍：磁盤處于正常狀態(tài)。HDDALARMLED(Red)常亮：磁盤錯(cuò)誤，磁盤處于不可用狀態(tài)。

正常情況下HDDACTIVE指示燈常亮或閃爍，HDDALARM指示燈不亮。若HDDALARM指示燈亮，說明該磁盤故障，需要更換。

Troubleshooting8?2005HitachiDataSystems硬盤指示燈的含義NameFunctionHDDACTIVE通過WEB界面監(jiān)控AMSTroubleshooting9?2005HitachiDataSystems通過WEB界面監(jiān)控AMSTroubleshooting9?No.Subsystem(LANport-maintenance)MaintenancePCIPAddressSubnetMaskIPAddressSubnetMask1CTL0:10.0.0.16CTL1:10.0.0.17(Factorydefault)2550.0.0/255.255.255.224(Factorydefault)10.0.0.

(“xxx”isanyvaluefrom1to31except16,17)255.255.255.2242CTL0:192.168.0.16CTL1:192.168.0.17255.255.255.0/255.255.255.224192.168.0.

(“xxx”isanyvaluefrom1to31except16,17)255.255.255.224OperationalEnvironmentWeb界面的連接控制器內(nèi)置Web服務(wù)器xxx.xxx.xxx.xxx代表控制器的IPTroubleshooting10?2005HitachiDataSystemsNo.Subsystem(LANport-maintWeb界面功能區(qū)WEB界面項(xiàng)目?jī)?nèi)容Versionframe顯示設(shè)備序列號(hào)、連接的控制器號(hào)、控制器管理端口IP、微碼版本等信息Menuframe顯示W(wǎng)EB功能菜單，其中WarningInformation和

InformationMessage查看設(shè)備錯(cuò)誤日志Mainframe顯示設(shè)備及部件運(yùn)行狀態(tài)，點(diǎn)擊部件圖標(biāo)可以查看每個(gè)部件的狀態(tài)Troubleshooting11?2005HitachiDataSystemsWeb界面功能區(qū)WEB界面項(xiàng)目?jī)?nèi)容VersionframeAMS/WMS系統(tǒng)狀態(tài)啟動(dòng)Booting正常Ready報(bào)警Warning錯(cuò)誤Alarm陣列狀態(tài)Troubleshooting12?2005HitachiDataSystemsAMS/WMS系統(tǒng)狀態(tài)陣列狀態(tài)Troubleshooting控制器狀態(tài)正常Normal控制器錯(cuò)誤Shutdownofthecontrolunit(statuswhereitisnotimplementedwiththesettingofthedualsystemconfigurationisincluded)備份電池錯(cuò)誤Faultofthebatterybackupcircuit控制器狀態(tài)Troubleshooting13?2005HitachiDataSystems控制器狀態(tài)正?？刂破麇e(cuò)誤備份電池錯(cuò)誤控制器狀態(tài)Trouble磁盤狀態(tài)FC磁盤ATA磁盤狀態(tài)正常Normal磁盤錯(cuò)誤AfaulthasoccurredtothediskdriveTroubleshooting14?2005HitachiDataSystems磁盤狀態(tài)FC磁盤ATA磁盤狀態(tài)正常磁盤錯(cuò)誤Troublesh其他部件狀態(tài)Troubleshooting15?2005HitachiDataSystems其他部件狀態(tài)Troubleshooting15?2005故障診斷的基本步驟故障診斷Troubleshooting16?2005HitachiDataSystems故障診斷的基本步驟故障診斷Troubleshooting16基本流程故障診斷流程結(jié)合現(xiàn)場(chǎng)故障顯示燈,用WEB方式訪問分析故障確認(rèn)部件狀態(tài)查看

informationmessages并確認(rèn)部件顯示燈

LEDs找到故障部件報(bào)告故障實(shí)施恢復(fù)操作

(通常是更換部件)確認(rèn)故障已恢復(fù)Troubleshooting17?2005HitachiDataSystems基本流程故障診斷流程Troubleshooting17?2用WEB方式訪問分析故障第

2步:ConfirmComponentStatusTroubleshooting18?2005HitachiDataSystems用WEB方式訪問分析故障第2步:ConfirmComp用WEB方式訪問分析故障步驟3:讀

InformationMessages例如

-HDU故障

(Unit-0,HDU-4)Troubleshooting19?2005HitachiDataSystems用WEB方式訪問分析故障步驟3:讀InformationClick'SimpleTrace'tostartthecollectionofthetrace故障診斷的基本步驟步驟5:(續(xù))

Example-HDUfailureTroubleshooting20?2005HitachiDataSystemsClick'SimpleTrace'tostartMessagecodeMessagetextDescriptionCollecttheerrorRecoverymeasuresReferencepageSimpleTraceCTLTraceFullDumpIY02xyDFPCerrordetected(Unit-x,HDU-y)[NOHDU]Drivedetachmentbecauseofafailure(drivenon-installation)detectedbytheDFPCX:UnitID#Y:DiskDrive#W060xyHDUalarm(Unit-x,HDU-y)ThediskdriveisblockedX:UnitID#Y:DiskDrive#Gather①Replacethediskdrive.(Therestisomitted.)(Abbreviation)故障診斷的基本步驟步驟6:實(shí)施故障的恢復(fù)

（請(qǐng)注意帶防靜電手環(huán)）Example-HDUfailureTroubleshooting21?2005HitachiDataSystemsMessagecodeMessagetextDescri故障診斷的基本步驟步驟7:確認(rèn)故障已恢復(fù)

Example-HDUfailure(Unit-0,HDU-4)isrecoveredTroubleshooting22?2005HitachiDataSystems故障診斷的基本步驟步驟7:確認(rèn)故障已恢復(fù)Trouble故障診斷的基本步驟步驟7:(續(xù))

Example-HDUfailureSubsystemisinreadystateandallHDUsareinnormalstateTroubleshooting23?2005HitachiDataSystems故障診斷的基本步驟步驟7:(續(xù))Troubleshoot故障診斷的基本步驟步驟7:(續(xù))Example-HDUfailure(Unit-0,HDU-4)isrecoveredTroubleshooting24?2005HitachiDataSystems故障診斷的基本步驟步驟7:(續(xù))TroubleshootHDSAMS/WMS正常開關(guān)機(jī)順序Troubleshooting25?2005HitachiDataSystemsHDSAMS/WMS正常開關(guān)機(jī)順序TroubleshooHDSAMS/WMS正常開關(guān)機(jī)順序Troubleshooting26?2005HitachiDataSystemsHDSAMS/WMS正常開關(guān)機(jī)順序Troubleshoot熱備盤的Copybackless功能Troubleshooting27?2005HitachiDataSystems熱備盤的Copybackless功能TroubleshDynamicsparingCorrectioncopydatadatadatadataspareDynamicsparingCorrectioncopydatadatadatadataspareDiskdriverecoverycompletedDiskdriverecoverycompleteddatadatadatadatasparedatadatadatadatasparedatadatadatadatasparedatadatadataMicroprogramchangessettingoffaileddiskdrivefrom“data”to“spare”sparedata熱備盤的Copybackless功能Thunder9500VSeriessystemAdaptableModularStorage&WorkgroupModularStorage

FamiliesSeriescopybacklessfunction:ONTroubleshooting28?2005HitachiDataSystemsDynamicsparingCorrectioncopydatadatadatadatasparedatadatadatasparedataExchangeexchangeThunder9500VSeriessystemdatadatadatadataspareAfterexchangeofdiskdriveAfterexchangeofdiskdriveFailurerecoveredfromwarningstatusCopybackAfterdiskdriverecoveryImprovementofmaintenancetimeFailurerecoveredfromwarningstatus熱備盤的Copybackless功能AdaptableModularStorage&WorkgroupModularStorage

FamiliesSeriescopybacklessfunction:ONTroubleshooting29?2005HitachiDataSystemsdatadatadatadatasparedatadatad本章回顧為何AMS/WMS的maintenanceport有2個(gè)不同的IP?基本故障診斷的步驟是什么?Troubleshooting30?2005HitachiDataSystems本章回顧為何AMS/WMS的maintenancepor謝謝!?2005HitachiDataSystems謝謝!?2005HitachiDataSystemsTCI0121HitachiTagmaStore?AMS/WMS

安裝與配置

客戶訂制課程

故障診斷與維護(hù)V1.1?2005HitachiDataSystemsTCI0121HitachiTagmaStore?AM本章目標(biāo)完成本章后,學(xué)員能夠:掌握故障診斷的基本步驟掌握如何收集Trace,dump如何更換有故障部件Copybackless的應(yīng)用Troubleshooting33?2005HitachiDataSystems本章目標(biāo)完成本章后,學(xué)員能夠:Troubleshootin本章主題磁盤陣列指示燈的狀態(tài)及開關(guān)的功能通過WEB監(jiān)控磁盤陣列基本故障診斷步驟動(dòng)態(tài)熱備盤的Copybackless功能Troubleshooting34?2005HitachiDataSystems本章主題磁盤陣列指示燈的狀態(tài)及開關(guān)的功能Troublesho指示燈狀態(tài)Troubleshooting35?2005HitachiDataSystems指示燈狀態(tài)Troubleshooting4?2005Hi面板指示燈及開關(guān)位置*控制器模塊 *擴(kuò)展模塊圖1-1AMS200/AMS500/WMS100系統(tǒng)指示燈及開關(guān)位置Troubleshooting36?2005HitachiDataSystems面板指示燈及開關(guān)位置*控制器模塊 面板指示燈的含義與開關(guān)功能

Name

Function

ALARMLED(red)

常亮：磁盤系統(tǒng)存在錯(cuò)誤，設(shè)備可能處于不可使用狀態(tài)。低速閃爍：磁盤系統(tǒng)在上電過程中發(fā)生嚴(yán)重錯(cuò)誤。

WARNINGLED(orange)

常亮：磁盤系統(tǒng)發(fā)生錯(cuò)誤，但系統(tǒng)目前處于可用狀態(tài)。高速閃爍：磁盤系統(tǒng)存在不會(huì)導(dǎo)致系統(tǒng)停止運(yùn)行的錯(cuò)誤。低速閃爍：磁盤系統(tǒng)正在執(zhí)行FlashMemory的程序維護(hù)。READYLED(green)

常亮：磁盤系統(tǒng)處于可使用狀態(tài)。高速閃爍：磁盤系統(tǒng)正在執(zhí)行ENC/SENC微碼的download。低速閃爍：磁盤系統(tǒng)offline微碼download異常結(jié)束。

POWERLED(green)

磁盤系統(tǒng)的供電正常Mainswitchon

ON:Turnsonthepower

Mainswitchoff

OFF:Turnsoffthepower

BUZZEROFFSW

按一下可以停止磁盤系統(tǒng)的蜂鳴報(bào)警。若磁盤發(fā)生嚴(yán)重的硬件錯(cuò)誤，蜂鳴報(bào)警有可能不能被停止。

Troubleshooting37?2005HitachiDataSystems面板指示燈的含義與開關(guān)功能NameFunction磁盤狀態(tài)指示燈及全局指示燈打開前面面板后，可以看到每個(gè)磁盤的狀態(tài)指示燈。圖1-2AMS/WMS磁盤指示燈Troubleshooting38?2005HitachiDataSystems磁盤狀態(tài)指示燈及全局指示燈打開前面面板后，可以看到每個(gè)磁盤的硬盤指示燈的含義NameFunctionHDDACTIVELED(Green)常亮或閃爍：磁盤處于正常狀態(tài)。HDDALARMLED(Red)常亮：磁盤錯(cuò)誤，磁盤處于不可用狀態(tài)。

正常情況下HDDACTIVE指示燈常亮或閃爍，HDDALARM指示燈不亮。若HDDALARM指示燈亮，說明該磁盤故障，需要更換。

Troubleshooting39?2005HitachiDataSystems硬盤指示燈的含義NameFunctionHDDACTIVE通過WEB界面監(jiān)控AMSTroubleshooting40?2005HitachiDataSystems通過WEB界面監(jiān)控AMSTroubleshooting9?No.Subsystem(LANport-maintenance)MaintenancePCIPAddressSubnetMaskIPAddressSubnetMask1CTL0:10.0.0.16CTL1:10.0.0.17(Factorydefault)2550.0.0/255.255.255.224(Factorydefault)10.0.0.

(“xxx”isanyvaluefrom1to31except16,17)255.255.255.2242CTL0:192.168.0.16CTL1:192.168.0.17255.255.255.0/255.255.255.224192.168.0.

(“xxx”isanyvaluefrom1to31except16,17)255.255.255.224OperationalEnvironmentWeb界面的連接控制器內(nèi)置Web服務(wù)器xxx.xxx.xxx.xxx代表控制器的IPTroubleshooting41?2005HitachiDataSystemsNo.Subsystem(LANport-maintWeb界面功能區(qū)WEB界面項(xiàng)目?jī)?nèi)容Versionframe顯示設(shè)備序列號(hào)、連接的控制器號(hào)、控制器管理端口IP、微碼版本等信息Menuframe顯示W(wǎng)EB功能菜單，其中WarningInformation和

InformationMessage查看設(shè)備錯(cuò)誤日志Mainframe顯示設(shè)備及部件運(yùn)行狀態(tài)，點(diǎn)擊部件圖標(biāo)可以查看每個(gè)部件的狀態(tài)Troubleshooting42?2005HitachiDataSystemsWeb界面功能區(qū)WEB界面項(xiàng)目?jī)?nèi)容VersionframeAMS/WMS系統(tǒng)狀態(tài)啟動(dòng)Booting正常Ready報(bào)警Warning錯(cuò)誤Alarm陣列狀態(tài)Troubleshooting43?2005HitachiDataSystemsAMS/WMS系統(tǒng)狀態(tài)陣列狀態(tài)Troubleshooting控制器狀態(tài)正常Normal控制器錯(cuò)誤Shutdownofthecontrolunit(statuswhereitisnotimplementedwiththesettingofthedualsystemconfigurationisincluded)備份電池錯(cuò)誤Faultofthebatterybackupcircuit控制器狀態(tài)Troubleshooting44?2005HitachiDataSystems控制器狀態(tài)正?？刂破麇e(cuò)誤備份電池錯(cuò)誤控制器狀態(tài)Trouble磁盤狀態(tài)FC磁盤ATA磁盤狀態(tài)正常Normal磁盤錯(cuò)誤AfaulthasoccurredtothediskdriveTroubleshooting45?2005HitachiDataSystems磁盤狀態(tài)FC磁盤ATA磁盤狀態(tài)正常磁盤錯(cuò)誤Troublesh其他部件狀態(tài)Troubleshooting46?2005HitachiDataSystems其他部件狀態(tài)Troubleshooting15?2005故障診斷的基本步驟故障診斷Troubleshooting47?2005HitachiDataSystems故障診斷的基本步驟故障診斷Troubleshooting16基本流程故障診斷流程結(jié)合現(xiàn)場(chǎng)故障顯示燈,用WEB方式訪問分析故障確認(rèn)部件狀態(tài)查看

informationmessages并確認(rèn)部件顯示燈

LEDs找到故障部件報(bào)告故障實(shí)施恢復(fù)操作

(通常是更換部件)確認(rèn)故障已恢復(fù)Troubleshooting48?2005HitachiDataSystems基本流程故障診斷流程Troubleshooting17?2用WEB方式訪問分析故障第

2步:ConfirmComponentStatusTroubleshooting49?2005HitachiDataSystems用WEB方式訪問分析故障第2步:ConfirmComp用WEB方式訪問分析故障步驟3:讀

InformationMessages例如

-HDU故障

(Unit-0,HDU-4)Troubleshooting50?2005HitachiDataSystems用WEB方式訪問分析故障步驟3:讀InformationClick'SimpleTrace'tostartthecollectionofthetrace故障診斷的基本步驟步驟5:(續(xù))

Example-HDUfailureTroubleshooting51?2005HitachiDataSystemsClick'SimpleTrace'tostartMessagecodeMessagetextDescriptionCollecttheerrorRecoverymeasuresReferencepageSimpleTraceCTLTraceFullDumpIY02xyDFPCerrordetected(Unit-x,HDU-y)[NOHDU]Drivedetachmentbecauseofafailure(drivenon-installation)detectedbytheDFPCX:UnitID#Y:DiskDrive#W060xyHDUalarm(Unit-x,HDU-y)ThediskdriveisblockedX:UnitID#Y:DiskDrive#Gather①Replacethediskdrive.(Therestisomitted.)(Abbreviation)故障診斷的基本步驟步驟6:實(shí)施故障的恢復(fù)

（請(qǐng)注意帶防靜電手環(huán)）Example-HDUfailureTroubleshooting52?2005HitachiDataSystemsMessagecodeMessagetextDescri故障診斷的基本步驟步驟7:確認(rèn)故障已恢復(fù)

Example-HDUfailure(Unit-0,HDU-4)isrecoveredTroubleshooting53?2005HitachiDataSystems故障診斷的基本步驟步驟7:確認(rèn)故障已恢復(fù)Trouble故障診斷的基本步驟步驟7:(續(xù))

Example-HDUfailureSubsystemisinreadystateandallHDUsareinnormalstateTroubleshooting54?2005HitachiDataSystems故障診斷的基本步驟步驟7:(續(xù))Troubleshoot故障診斷的基本步驟步驟7:(續(xù))Example-HDUfailure(Unit-0,HDU-4)isrecoveredTroubleshooting55?2005HitachiDataSystems故障診斷的基本步驟步驟7:(續(xù))TroubleshootHDSAMS/WMS正常開關(guān)機(jī)順序Troubleshooting56?2005HitachiDataSystemsHDSAMS/WMS正常開關(guān)機(jī)順序TroubleshooHDSAMS/WMS正常開關(guān)機(jī)順序Troubleshooting57?2005HitachiDataSystemsHDSAMS/WMS正常開關(guān)機(jī)順序Troubleshoot熱備盤的Copybackless功能Troubleshooting58?2005HitachiDataSystems熱備盤的Copy