酒店實用英語unit-8-Lost-and-Found精課件

Sub-module8:LostandFoundSub-module8:LostandFound

ProfessionalCompetenceCompetenceObjectives:

howtomakeaclearexplanationaboutlostandfoundtothecustomershowtoexpressthatwe’lltryourbesttofindthelostforthecustomershowtohavethecustomerscomfortinoursincereservicesProfessionalCompetenceCompetContentsJobKnowledgeandExperienceSampleCasesTechnicalTrainingIntroductiontoHotelsContentsJobKnowledgeandExpe

JobKnowledgeandExperienceIfthecustomerhaslosthisvaluablepersonalitems,he’llcertainlyaskyoutofindthemoutrightaway.Don’tbenervous.Takethefollowingsteps:1.Firstofall,weshouldlettheclientslookovertheirpersonalitemstopreventtheloss;2.IntheeventoflosingitemstheyshouldbethefirsttocalltheLostPropertyOffice,anddrawontheirmemoriesoftheactivitiesofthewholeday;JobKnowledgeandExperience

JobKnowledgeandExperience3.Asahotelmanagementstaff,wemusttakeallpossiblemeasuresassoonaspossibleinordertohelpcustomerstofindoutthelostitems;4.Weshouldhelpthecustomersrelaxandshowthatwehaveenoughconfidenceinfindingoutthelostitems;5.Finally,filloutthelistofLostandFoundandthenaskcustomerstosigntheirnames.JobKnowledgeandExperience3酒店實用英語unit-8-Lost-and-Found[精]課件酒店實用英語unit-8-Lost-and-Found[精]課件

SampleCasesCase3:1.Shallwecheckyourroomforyou?

需要我們在房間幫您找找嗎？

2.Couldyoudescribeyourcameraindetail?I’llkeeparecord.

您可以詳細地描述一下您的相機嗎？我做一下記錄。3.Whenandwheredidyoufirstfindyourcameramissing?

什么時候在哪里發(fā)現(xiàn)您的相機丟了呢？4.We’lldoourbesttofindyourcameraintheshortestpossibletime.

我們會盡可能在最短的時間里幫您找到相機的。

SampleCasesCase3:

I.RolePlayTechnicalTrainingMr.Paversak,atraveleraroundtheworld,hasalreadybeeninTianjin.SpringFestivaliscoming.SohewishestobuysomeChinesetraditionalpresentsforhisfamily.AtlasthehasvisitedtoTianjinAncientCultureStreetforawholeday,onhiswayherecordedthechangesofTianjinbyusinghisvideo.Intheevening,hegottothehotelanddidn’tfindhisvideo.HecalledTheLost-and-FoundOffice.Meanwhile,themerchant,whodoeshisbusinessontheTianjinAncientCultureStreet,returnedthecameratothehotelaccordingtothecardwithinit.I.RolePlayTechnicalTrainin

TechnicalTrainingII.WritingPracticeYouarerequiredtowriteaLostandFoundAnnouncementtostateclearlyaccordingtotheinformationgivenbelow:AwristwatchwasfoundbyyouintheshoppingmallItwassenttotheLostandFoundOfficeandyouwishsomeonecantakeitawaywiththeIDCard.TechnicalTrainingII.Writing

IntroductiontoHotelsBurjAlArabJumeirahIntroductiontoHotelsBurjAl

IntroductiontoHotelsTheBurjAlArabJumeirahresortinDubai,itisacknowledgedasthebesthotelintheworld.Sohowdoesahotelearnsuchbraggingrights?ThestellarcustomerservicestartsthemomentyoulandinDubai,withachauffeurpickingyouupintheRollsRoycethatwillbeyoursforthedurationofyourstay.Whenyouarriveatthebreathtakinghotelwhichstands321meterstallintheshapeofasail,youaretakendirectlytooneofthe202suiteswhereyouarecheckedin,aservicethatguaranteesyourprivacy.Eachsprawlingsuiteistwolevels,andhasfloortoceilingwindowsprovidingbreathtakingviewsoftheArabianGulf.IntroductiontoHotelsThe

IntroductiontoHotelsSomeofthelistedinroomfeaturesare,aprivateelevator,privatecinema,arotatingfour-postcanopybed,aseparatebutlerentranceandastudyareawithalibrary.Shouldyouventureoutofyourpalace,activitiesmadeavailabletoguestsincludehotairballooning,horsebackriding,golfattheworldclass,MontgomeryGolfCourse,desertsafaridaytrips,charteredyachttripsandhelicoptertours.Afterworkingupandappetiteyouareinvitedtodineatoneofthehotelsawardwinningrestaurants.Thesignaturerestaurant,AlSaharaisfrequentlylistedasoneofthetoptenrestaurantsintheworldandoffersthefinestseafoodandMediterraneancuisineinanunderwatersetting,completewithamocksubmarineride.IntroductiontoHotelsSom

IntroductiontoHotelsTantalizeyourpalatewiththefreshest,mostdeliciousingredientspreparedbytheworld-classchefsatthisaward-winningseafoodrestaurantthatisaboveanyone'sstandard.Unparalleledluxury,setinparadise...trulyaonceinalifetimeexperience,especiallywhenyouconsidertheprices.AneveningattheBurjAlArabwillcostyoubetween$3,000and$5,000pernight!Tantalizeyourpalate

Suspended200metersabovesealevel,spectacularviewsareguaranteed.ThisstylishbarislocatedadjacenttotherenownedAlMontanarestaurant.Thisisawonderfullocationforafternoontea,andpre-andpost-dinnerdrinksthatareservedwithinanambienceofluxuryandcomfort.

IntroductiontoHotelsTanThankyou!“工學(xué)結(jié)合新思維”高職高專財經(jīng)類十二五規(guī)劃系列教材Thankyou!“工學(xué)結(jié)合新思維”高職高專財經(jīng)類十二五Sub-module8:LostandFoundSub-module8:LostandFound

ProfessionalCompetenceCompetenceObjectives:

howtomakeaclearexplanationaboutlostandfoundtothecustomershowtoexpressthatwe’lltryourbesttofindthelostforthecustomershowtohavethecustomerscomfortinoursincereservicesProfessionalCompetenceCompetContentsJobKnowledgeandExperienceSampleCasesTechnicalTrainingIntroductiontoHotelsContentsJobKnowledgeandExpe

JobKnowledgeandExperienceIfthecustomerhaslosthisvaluablepersonalitems,he’llcertainlyaskyoutofindthemoutrightaway.Don’tbenervous.Takethefollowingsteps:1.Firstofall,weshouldlettheclientslookovertheirpersonalitemstopreventtheloss;2.IntheeventoflosingitemstheyshouldbethefirsttocalltheLostPropertyOffice,anddrawontheirmemoriesoftheactivitiesofthewholeday;JobKnowledgeandExperience

JobKnowledgeandExperience3.Asahotelmanagementstaff,wemusttakeallpossiblemeasuresassoonaspossibleinordertohelpcustomerstofindoutthelostitems;4.Weshouldhelpthecustomersrelaxandshowthatwehaveenoughconfidenceinfindingoutthelostitems;5.Finally,filloutthelistofLostandFoundandthenaskcustomerstosigntheirnames.JobKnowledgeandExperience3酒店實用英語unit-8-Lost-and-Found[精]課件酒店實用英語unit-8-Lost-and-Found[精]課件

SampleCasesCase3:1.Shallwecheckyourroomforyou?

需要我們在房間幫您找找嗎？

2.Couldyoudescribeyourcameraindetail?I’llkeeparecord.

您可以詳細地描述一下您的相機嗎？我做一下記錄。3.Whenandwheredidyoufirstfindyourcameramissing?

什么時候在哪里發(fā)現(xiàn)您的相機丟了呢？4.We’lldoourbesttofindyourcameraintheshortestpossibletime.

我們會盡可能在最短的時間里幫您找到相機的。

SampleCasesCase3:

I.RolePlayTechnicalTrainingMr.Paversak,atraveleraroundtheworld,hasalreadybeeninTianjin.SpringFestivaliscoming.SohewishestobuysomeChinesetraditionalpresentsforhisfamily.AtlasthehasvisitedtoTianjinAncientCultureStreetforawholeday,onhiswayherecordedthechangesofTianjinbyusinghisvideo.Intheevening,hegottothehotelanddidn’tfindhisvideo.HecalledTheLost-and-FoundOffice.Meanwhile,themerchant,whodoeshisbusinessontheTianjinAncientCultureStreet,returnedthecameratothehotelaccordingtothecardwithinit.I.RolePlayTechnicalTrainin

TechnicalTrainingII.WritingPracticeYouarerequiredtowriteaLostandFoundAnnouncementtostateclearlyaccordingtotheinformationgivenbelow:AwristwatchwasfoundbyyouintheshoppingmallItwassenttotheLostandFoundOfficeandyouwishsomeonecantakeitawaywiththeIDCard.TechnicalTrainingII.Writing

IntroductiontoHotelsBurjAlArabJumeirahIntroductiontoHotelsBurjAl

IntroductiontoHotelsTheBurjAlArabJumeirahresortinDubai,itisacknowledgedasthebesthotelintheworld.Sohowdoesahotelearnsuchbraggingrights?ThestellarcustomerservicestartsthemomentyoulandinDubai,withachauffeurpickingyouupintheRollsRoycethatwillbeyoursforthedurationofyourstay.Whenyouarriveatthebreathtakinghotelwhichstands321meterstallintheshapeofasail,youaretakendirectlytooneofthe202suiteswhereyouarecheckedin,aservicethatguaranteesyourprivacy.Eachsprawlingsuiteistwolevels,andhasfloortoceilingwindowsprovidingbreathtakingviewsoftheArabianGulf.IntroductiontoHotelsThe

IntroductiontoHotelsSomeofthelistedinroomfeaturesare,aprivateelevator,privatecinema,arotatingfour-postcanopybed,aseparatebutlerentranceandastudyareawithalibrary.Shouldyouventureoutofyourpalace,activitiesmadeavailabletoguestsincludehotairballooning,horsebackriding,golfattheworldclass,MontgomeryGolfCourse,desertsafaridaytrips,charteredyachttripsandhelicoptertours.Afterworkingupandappetiteyouareinvitedtodineatoneofthehotelsawardwinningrestaurants.Thesignaturerestaurant,AlSaharaisfreque